Customer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage in the COMANDdisplay. If the Vehicle Health Check can bestarted, theRequest for vehicle diagno‐Request for vehicle diagno‐sis received. Start vehicle diagno‐sis received. Start vehicle diagno‐sis?sis?message appears in the display.
XConfirm the message withYesYes.
XWhen theVehicle Diagnosis: PleaseVehicle Diagnosis: Pleasestart ignition.start ignition.message appears, turnthe SmartKey to position Hin the ignitionlock (Ypage 118).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-sage appears, follow the customer servicerepresentative's instructions.The message in the display disappears.
If you selectCancelCancelthe Vehicle HealthCheck is canceled completely.
The vehicle operating state check begins.You will see theVehicle diagnosisVehicle diagnosisactivated.activated.message.
When the check is completed, theSendSendvehicle diagnostics data (Voice con‐vehicle diagnostics data (Voice con‐nection may be interrupted duringnection may be interrupted duringdata transfer)data transfer)message appears. The vehi-cle data can now be sent to the CustomerAssistance Center.
XPressOKOKto confirm the message.The voice connection with the CustomerAssistance Center is terminated.
You will see theVehicle Diagnosis:Vehicle Diagnosis:Transferring data...Transferring data...message.
The vehicle data is sent to the CustomerAssistance Center.
Depending on what the customer service rep-resentative agreed with you, the voice connec-tion is re-established after the transfer is com-plete. If necessary, you will be contacted at alater time by another means, e.g. by e-mail orphone.
Another function of the Vehicle Health Checkis the transfer of service data to the Customer
Assistance Center. If a service is overdue, theCOMAND display shows a message about vari-ous special offers at your workshop.
USA only: this information can also be calledup under "Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle(Ypage 28).
Information on Roadside Assistance(Ypage 25).
Garage door opener
General notes
The HomeLink®garage door opener integratedin the rear-view mirror allows you to operateup to three different door and gate systems.
Use the integrated garage door opener only ongarage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
Once programed, the integrated garage dooropener in the rear-view mirror will assume thefunction of the garage door system's remotecontrol. Please also read the operating instruc-tions for the garage door system.
When programming a garage door opener,park the vehicle outside the garage. Do notrun the engine while programming.
Certain garage door drives are incompatiblewith the integrated garage door opener. If youhave difficulty programing the integratedgarage door opener, contact an authorizedMercedes-Benz Center.
Alternatively, you can call the following tele-phone assistance services:
RUSA:Mercedes-Benz Customer AssistanceCenter at 1-800-FOR-MERCedes
RCanada:Customer Service at1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free ofcharge)
More information on HomeLink®and/or com-patible products is also available online athttp://www.homelink.com.
Notes on the declaration of conformity(Ypage 26).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
234Features
Stowage and features