cause death or serious bodily injury if thevehicle is driven, that defect or malfunc-tion has been subject to repair two ormore times, and you have directly notifiedMercedes-Benz USA, LLC in writing of theneed for its repair.
(2) the same substantial defect or malfunc-tion of a less serious nature than category(1) has been subject to repair four or moretimes and you have directly notifiedMercedes-Benz in writing of the need forits repair.
(3) the vehicle is out of service by reason ofrepair of the same or different substantialdefects or malfunctions for a cumulativetotal of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Maintenance
The Service and Warranty Booklet describes allthe necessary maintenance work which shouldbe done at regular intervals.
Always have the Service and Warranty Bookletwith you when you bring the vehicle to anauthorized Mercedes-Benz Center. The serviceadvisor will record every service for you in theService and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-gram offers technical help in the event of abreakdown. Calls to the toll-free RoadsideAssistance Hotline are answered by our agents24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)(USA)
1-800-387-0100 (Canada)
For additional information, refer to theMercedes-Benz Roadside Assistance Programbrochure (USA) or the "Roadside Assistance"section in the Service and Warranty booklet(Canada). You will find both in your vehicle lit-erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, pleasesend us the "Notification of Address Change"in the Service and Guarantee booklet or simplycall the Mercedes-Benz Customer AssistanceCenter (USA) at the hotline number1-800-FOR-MERCedes(1-800-367-6372) orCustomer Service Center (Canada) at1-800-387-0100. This will assist us in contact-ing you in a timely manner should the needarise.
If you sell your Mercedes, please leave theentire literature in the vehicle so that it isavailable to the next owner.
If you have purchased a used car, please sendus the "Notification of Used Car Purchase" inthe Service and Guarantee booklet or simplycall the Mercedes-Benz Customer AssistanceCenter (USA) at the hotline number1-800-FOR-MERCedes(1-800-367-6372) orCustomer Service (Canada) at1-800-387-0100.
Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle,observe the following points:
RService facilities or replacement parts maynot be readily available.
RLead-free fuel for vehicles with a catalyticconverter may not be available. Leaded fuelcan cause damage to the catalytic con-verter.
RThe fuel may have a considerably loweroctane number. Unsuitable fuel can causeengine damage.
Some Mercedes-Benz models are available fordelivery in Europe through our European Deliv-ery Program. For details, consult an authorizedMercedes-Benz Center or write to one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada
Mercedes-Benz Canada, Inc.
26Service and vehicle operation
Introduction
Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-tact an authorized Mercedes-Benz Centerimmediately to have the problem diagnosedand rectified. If the problem is not resolved toyour satisfaction, please discuss the problemagain with an authorized Mercedes-Benz Cen-ter or, if necessary, contact us at one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required ofmanufacturers under Title 49, Code of U.S.Federal Regulations, Part 575 pursuant to the"National Traffic and Motor Vehicle Safety Actof 1966".
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediately informthe National Highway Traffic Safety Adminis-tration (NHTSA) in addition to notifyingMercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it mayopen an investigation, and if it finds that asafety defect exists in a group of vehicles, itmay order a recall and remedy campaign.However, NHTSA cannot become involved inindividual problems between you, your dealer,or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the VehicleSafety Hotline toll-free at1-888-327-4236(TTY: 1-800-424-9153); go tohttp://www.safercar.gov; or write to:Administrator, NHTSA, 400 Seventh Street,SW., Washington, DC 20590.
You can also obtain other information aboutmotor vehicle safety from
http://www.safercar.gov
Limited Warranty
!Observe the notes in this Operator's Man-ual regarding the correct operation of yourvehicle and possible damage to the vehicle.Damage to the vehicle which is caused byviolation of these notes is not covered bythe Mercedes-Benz implied warranty or thenew or used-vehicle warranty.
QR code for rescue card
The QR codes are secured in the fuel filler flapand on the opposite side on the B-pillar. In theevent of an accident, rescue services can usethe QR code to quickly find the appropriaterescue card for your vehicle. The current res-cue card contains the most important informa-tion about your vehicle in a compact form, e.g.the routing of the electric cables.
You can find more information at http://www.mercedes-benz.de/qr-code.
Data storage
Data storage
A wide range of electronic components in yourvehicle contain data memories.
These data memories temporarily or perma-nently store technical information about:
Rthe vehicle's operating state
Rincidents
Rmalfunctions
In general, this technical information docu-ments the state of a component, a module, asystem or the surroundings.
These include, for example:
Roperating conditions of system components.For example, fluid levels
Rthe vehicle's status messages and those ofits individual components, e.g. number ofwheel revolutions/speed, deceleration inmovement, lateral acceleration, acceleratorpedal position
Data storage29
Introduction
Z
Rsetting a more favorable seat position forthe front-passenger seat.
Rvehicles with a multicontour seat: increasingthe air pressure in the side bolsters of theseat backrest.
!Make sure that there are no objects in thefootwell or behind the seats. There is a dan-ger that the seats and/or objects could be
damaged when PRE-SAFE®is activated.
Should an accident not occur, the preventativemeasures taken are reversed. Certain settingsmust be made yourself.
XIf the seat belt pre-tensioning is notreduced, move the seat backrest backslightly.Seat belt pre-tensioning is released.
PRE-SAFE®PLUS (anticipatory occu-
pant protection system PLUS)
Introduction
PRE-SAFE®PLUS is only available in vehicleswith the Driving Assistance package.
Using the radar sensor system, PRE-SAFE®
PLUS is able to detect that a head-on or rear-end collision is imminent. In certain hazardous
situations, PRE-SAFE®PLUS takes pre-emptivemeasures to protect the vehicle occupants.
Important safety notes
The intervention of PRE-SAFE®PLUS cannotprevent an imminent collision.
The driver is not warned about the intervention
of PRE-SAFE®PLUS.
PRE-SAFE®PLUS does not intervene if thevehicle is backing up.
When driving, or when parking or exiting aparking space using Active Parking Assist,
PRE-SAFE®PLUS will not apply the brakes.
Function
PRE-SAFE®PLUS intervenes in certain situa-tions if the radar sensor system detects animminent head-on or rear-end collision.
PRE-SAFE®PLUS takes the following meas-ures depending on the hazardous situationdetected:
Rif the radar sensor system detects that ahead-on collision is imminent, the seat beltsare pre-tensioned.
Rif the radar sensor system detects that arear-end collision is imminent:
-the brake pressure is increased if thedriver applies the brakes when the vehicleis stationary.
-the seat belts are pre-tensioned.
The PRE-SAFE®PLUS braking application iscanceled:
Rif the accelerator pedal is depressed when agear is engaged
Rif the risk of a collision passes or is no lon-ger detected
Rif Active Distance Assist DISTRONIC indi-cates an intention to intervene
If the hazardous situation passes withoutresulting in an accident, the original settingsare restored.
Automatic measures after an acci-
dent
Immediately after an accident, the followingmeasures are implemented, depending on thetype and severity of the impact:
Rthe hazard warning lamps are switched on
Rthe emergency lighting is activated
Rthe vehicle doors are unlocked
Rthe front side windows are lowered
Rthe electrically adjustable steering wheel israised when the driver's door is opened
Rthe engine is switched off and the fuel sup-ply is cut off
Rvehicles with Mercedes me connect: auto-matic emergency call
56Occupant safety
Safety
Locking/unlocking centrally
You can start, lock or unlock the vehicle usingKEYLESS-GO. To do this, you only need carrythe SmartKey with you. You can combine thefunctions of KEYLESS-GO with those of a con-ventional SmartKey. Unlock the vehicle byusing KEYLESS-GO, for instance, and lock itusing the 7button on the SmartKey.
The driver's door and the door at which thehandle is used, must both be closed. TheSmartKey must be outside the vehicle. Whenlocking or unlocking with KEYLESS-GO, thedistance between the key and the correspond-ing door handle must not be greater than 3 ft(1 m).
A check which periodically establishes a radioconnection between the vehicle and theSmartKey determines whether a valid Smart-Key is in the vehicle. This occurs, for example:
Rwhen starting the engine
Rwhile driving
Rwhen using HANDS-FREE ACCESS
Rwhen the external door handles are touched
XTo unlock the vehicle:touch the inner sur-face of the door handle.
XTo lock the vehicle:touch sensor sur-face Cor D.
Make sure that you do not touch the innersurface of the door handle.
XConvenience closing feature:touchrecessed sensor surface Dfor an extendedperiod.
Further information on the convenienceclosing feature (Ypage 89).
Deactivating and activating
If you do not intend to use a SmartKey for anextended period of time, you can deactivatethe KEYLESS-GO function of the key. TheSmartKey will then use very little power,thereby conserving battery power. For the pur-poses of activation/deactivation, the vehiclemust not be nearby.
XTo deactivate:press the 7button onthe SmartKey twice in rapid succession.The battery check lamp (Ypage 77) of theSmartKey flashes twice briefly and lights uponce, then KEYLESS-GO is deactivated.
XTo activate:press any button on the Smart-Key.
or
XInsert the SmartKey into the ignition lock.KEYLESS-GO and all of its associated fea-tures are available again.
Changing the settings of the locking
system
You can change the settings of the lockingsystem. This means only the driver's door, thelockable stowage compartments in the vehicleinterior and the fuel filler flap are unlockedwhen the vehicle is unlocked. This is useful ifyou frequently travel alone.
XTo change the setting:press and holddown the 6and 7buttons simultane-ously for about six seconds until the batteryindicator lamp (Ypage 77) flashes twice.
If the setting of the locking system is changedwithin the signal range of the vehicle, pressingthe 7or 6button:
Rlocks or
Runlocks the vehicle
The SmartKey now functions as follows:
XTo unlock:press the 6button once.
XTo unlock centrally:press the 6buttontwice.
XTo lock centrally:press the 7button.
SmartKey75
Opening and closing
Z
Never leave children or animals unattended
in the vehicle.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. This
also applies for the Digital Vehicle Key if the
"Digital Vehicle Key" function is activated via
Mercedes me connect.
Unlocking and opening doors from
the inside
!The side windows will not open/close ifthe battery is discharged or if the side win-dows have iced up. It will then not be possi-ble to close the door. Do not attempt toforce the door closed. You could otherwisedamage the door or the side window.
You can open a door from inside the vehicleeven if it has been locked.
If the vehicle has previously been locked fromthe outside, opening a door from the insidewill trigger the anti-theft alarm system. Switchoff the alarm (Ypage 72).
XPull door handle D.If the door is locked, locking knob Cpopsup. The door is unlocked and can beopened.
When a door is opened, the side window onthat side opens slightly. When the door isclosed, the side window closes again.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehiclefrom the inside. For example, you can unlock
the front-passenger door from the inside orlock the vehicle before you pull away.
XTo unlock:press button C.
XTo lock:press button D.If the front-passenger door is closed, thevehicle locks.
The central locking button does not lock orunlock the fuel filler flap or the stowage com-partments, such as the glove box.
You cannot unlock the vehicle centrally fromthe inside if the vehicle has been locked withthe SmartKey or KEYLESS-GO.
You can open a door from inside the vehicleeven if it has been locked.
If a locked door is opened from the inside, theprevious unlock status of the vehicle will betaken into consideration if:
Rthe vehicle was locked using the lockingbutton for the central locking, or
Rif the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre-viously been fully unlocked. If only the driver'sdoor had been previously unlocked, only thedoor which has been opened from the inside isunlocked.
80Doors
Opening and closing