2019 MERCEDES-BENZ GLS SUV change time

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the vehi-
cle before driving. For your own safety and a
longer vehicle life, follow the instructions and
warning notices in this Operator's Manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
R Model
R Order
R Country specification
R Availability
Mercedes-Benz therefore reserves the right to
introduce changes in the following areas:
R Design
R Equipment
R Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
R Digital Operator's Manual
R Printed Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
Your Operator's Manual: Digital form inside the vehicle
The Digital Operator's Manual provides
comprehensive and specifically adapted
information on your vehicle's equipment
and multimedia system. It contains infor-
mative animations, individual language
settings and an intuitive search function. Booklet inside the vehicle
In addition to this manual and the afore-
mentioned digital media, you also have the option to obtain a comprehensive printed
version of the Supplement for your multi-
media system from your authorized
Mercedes-Benz Center. Digital form via the Internet
The Operator's Manual on the Internet pro-
vides easy access to all information
regarding your vehicle and multimedia sys- tem. It also provides helpful animations,
interesting background information and a
wide array of search options. Digital form as an app
Using the Mercedes-Benz Guides app, you
can view all the information on your vehicle and multimedia system via mobile Internetor download it independently of network
access. Available for smartphones or tab-
lets.
You can also use the Mercedes-Benz Guides
app: Please note that the Mercedes-Benz Guides app
may not yet be available in your country.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
1665840510 É1665840510/ËÍ

Protecting the environment
General notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel con-
sumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 00C3of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel consump-
tion. Environmental concerns and recom-
mendations
Wherever the operating instructions require you to dispose of materials, first try to regenerate orre-use them. Observe the relevant environmen-
tal rules and regulations when disposing of
materials. In this way you will help to protect the environment. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant Genuine Mercedes-Benz parts
27Introduction Z

death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been subject to repair two or more times, and youhave directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz
Sandy Springs, GA 30328 Maintenance
USA only:
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Canada only:
Have every service in a qualified specialist work-
shop confirmed in the service report. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis- tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800 FOR-MERCEDES (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu- ment wallet. Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100. Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle, observe the following points:
R Service facilities or replacement parts may
not be readily available.
R Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
R The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Service and vehicle operation
29Introduction Z

nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the
surroundings, such as:
R Operating states of system components (e.g.
fill levels, battery status, tire pressure)
R Status messages concerning the vehicle or its
individual components (e.g. wheel rpm/
speed, deceleration, lateral acceleration, indi- cation of whether seat belts are fastened)
R Malfunctions and defects in important system
components (e.g. lights, brakes)
R Information about events leading to vehicle
damage
R System responses in special driving situa-
tions (e.g. air bag deployment, intervention of
stability control systems)
R Ambient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit
function, this data is used by manufacturers to
detect and rectify malfunctions and to optimize vehicle functions. Most of this data is volatile
and processed only in the vehicle itself. Only a
small part of the data is stored in event or mal-
function memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees (e.g. workshops, manufacturers) or
third parties (e.g. breakdown services). Services
can include repair services, maintenance pro-
cesses, warranty cases and quality assurance
measures. The data are read out via the con-
nection for the diagnostics connection in the
vehicle, which is required by law. The relevant
offices in the service network or third parties
collect, process and use the data. This data
documents the vehicle's technical states, is
used to help in finding malfunctions and improv-
ing quality and is sent to the manufacturer
where necessary. In addition, the manufacturer is subject to product liability. The manufacturerneeds technical data from vehicles for this pur-
pose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com- fort and infotainment functions yourself as part
of the selected equipment. These include, for example:
R Multimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
R Address book data for use in conjunction with
an integrated hands-free system or an inte-
grated navigation system
R Navigation destinations that have been
entered
R Data about using Internet services
This data can be saved locally in the vehicle or
located on a device that you have connected to
the vehicle (e.g. smartphone, USB memory stick or MP3 player). If this data is saved in the vehi-
cle, you can delete it at any time. This data is
sent to third parties only at your request, par-
ticularly when you use online services in accord- ance with the settings that you have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the equipment in question, these can include:
R Seat and steering wheel position settings
R Suspension and climate control settings
R Custom settings such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile end device to the vehicle. You can control this by
means of the control elements integrated in the vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, this can
include:
R General vehicle information
R Position data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
There is no additional interaction between the
smartphone and the vehicle, particularly active
access to vehicle data. The type of additional
data processing is determined by the provider of the app being used. Whether you can configure
settings for it and, if so, which ones, depends on
the app and your smartphone's operating sys-
tem. Data stored in the vehicle
33Introduction Z

Online services
Wireless network connection If your vehicle has a wireless network connec-
tion, data can be exchanged between your vehi-
cle and other systems. The wireless network
connection is made possible by the vehicle's
own transmitter and receiver or by mobile devi- ces that you have brought into the vehicle (e.g.
smartphones). Online functions can be used via
this wireless network connection. These include online services and applications/apps providedby the manufacturer or other providers.
Services provided by the manufacturer In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place (e.g. operating instructions,
manufacturer's website) and provides the asso-
ciated information subject to data protection
legislation. Personal data can be used in order to
provide online services. The exchange of data
for this purpose takes place via a secure con-
nection, e.g. with the manufacturer's IT systems intended for the purpose. Collecting, processing
and using personal data beyond the provision of
services is permitted only on the basis of a stat-
utory permit or declaration of consent.
You can usually activate and deactivate the serv-
ices and functions (sometimes subject to a fee).
In many cases, this also applies to the vehicle's entire data connection. However, this does not
apply in particular to legally prescribed func-
tions and services such as the "eCall" emer-
gency call system.
Services from third parties If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms of use. The manufacturer has no influence over
the content exchanged here.
For this reason, please ask the service provider
for information about the type, extent and pur-
pose of the collection and use of personal data
when services are provided by third parties. COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle's
operation, the use of the vehicle in certain sit-
uations, and the location of the vehicle may be
compiled through COMAND or the mbrace sys-
tem.
For additional information please refer to the
COMAND User Manual or the Digital Operator's
Manual and/or the mbrace Terms and Condi-
tions. Event data recorders
USA only:
This vehicle is equipped with an event data
recorder (EDR). This vehicle is equipped with an
event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an air bag deploy-
ment or hitting a road obstacle, data that will
assist in understanding how a vehicle's systems performed. The EDR is designed to record data
relating to vehicle dynamics and safety systemsfor a short period of time, typically 30 seconds
or less.
The EDR in this vehicle is designed to record
such data as:
R How various systems in your vehicle were
operating
R Whether or not the driver and passenger
safety belts were buckled/fastened
R How far (if at all) the driver was depressing the
accelerator and/or brake pedal; and,
R How fast the vehicle was traveling
These data can help provide a better under-
standing of the circumstances in which crashes
and injuries occur. NOTE:EDR data are recor-
ded by your vehicle only if a non-trivial crash
situation occurs; no data are recorded by the
EDR under normal driving conditions and no
personal data (e.g. name, gender, age and crash
location) are recorded. However, other parties,
such as law enforcement could combine the
EDR data with the type of personally identifying
data routinely acquired during a crash investi-
gation.
Access to the vehicle and/or the EDR is needed to read data that is recorded by an EDR, and
special equipment is required. In addition to the
vehicle manufacturer, other parties that have 34
Data stored in the vehicleIntroduction

Multifunction steering wheel
Function Page
0043
Multifunction display 232
0044
Multimedia system display
0087 0059
Switches on voice-operated
navigation or the Voice Con-
trol System
0063
Mute
00810082
Adjusts the volume
0076
Rejects or ends a call 237
Exits phone book/redial
memory
0061
Makes or accepts a call
Switches to the redial mem-
ory Function Page
0085
00590065
Selects a menu 231
00630064
Selects a submenu or scrolls
through lists 231
0076
Confirms a selection 231
Hides display messages 245
0038
Back 231
Switches off voice-operated
navigation or the Voice Con-
trol System i
In vehicles with multimedia system
COMAND you can find further information:
R on the multimedia system in the Digital
Operator's Manual
R on the DVD changer or single DVD drive in
the Digital Operator's Manual
R on the Voice Control System in the sepa-
rate operating instructions i
In vehicles with multimedia system Audio 20
you can find further information:
R on the multimedia system in the Digital
Operator's Manual
R on the voice-operated control of the navi-
gation in the manufacturer's operating
instructions 38
Multifunction steering wheelAt a glance

KEYLESS-GO start function
General notes Bear in mind that the engine can be started by
any of the vehicle occupants if there is a Smart-
Key in the vehicle (Y page 142). Changing the settings of the locking
system
You can change the settings of the locking sys-
tem. This means that only the driver's door and
the fuel filler flap are unlocked when the vehicle is unlocked. This is useful if you frequently travelalone.
X To change the setting: press and hold down
the 0036 and0037 buttons simultaneously
for about six seconds until the battery indica-
tor lamp flashes twice (Y page 80).
If the setting of the locking system is changed
within the signal range of the vehicle, pressing
the 0037 or0036 button:
R locks or
R unlocks the vehicle
The SmartKey now functions as follows:
X To unlock: press the0036button once.
X To unlock centrally: press the0036button
twice.
X To lock centrally: press the0037button.
The KEYLESS-GO function is changed as fol-
lows:
X To unlock the driver's door: touch the inner
surface of the door handle on the driver's
door.
X To unlock centrally: touch the inner surface
of the door handle on the front-passenger
door or the rear door.
X To lock centrally: touch the outer sensor
surface on one of the door handles
(Y page 78).
X To restore the factory settings: press and
hold down the 0036and0037 buttons simul-
taneously for approximately six seconds until
the battery check lamp flashes twice
(Y page 80). Mechanical key
General notes If the vehicle can no longer be locked or
unlocked with the SmartKey or with KEYLESS-
GO, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered. Switch off the alarm
(Y page 75).
If you unlock the vehicle using the mechanical
key, the fuel filler flap will not be unlocked auto-
matically.
X To unlock the fuel filler flap: insert the
SmartKey into the ignition lock.
Removing the mechanical key X
Push release catch 0043in the direction of the
arrow and at the same time remove mechan- ical key 0044from the SmartKey.
For further information about:
R Unlocking the driver's door (Y page 84)
R Unlocking the cargo compartment
(Y page 88)
R Locking the vehicle (Y page 84)
Inserting the mechanical key X
Push mechanical key 0044completely into the
SmartKey until it engages and release
catch 0043is back in its basic position. SmartKey
79Opening and closing Z

Highway mode
Highway mode increases the range of the beam.
Active: if you are driving at a speed above
110 km/h and do not make any large steering
movements for at least 1,000 m or if you are
driving at a speed above 130 km/h.
Not active: if you are driving at speeds below
80 km/h following activation.
Extended range fog lamps The extended range fog lamps reduce the glare
experienced by the driver and improve the illu-
mination of the edge of the road.
Active: if you are driving at speeds below
40 mph (70 km/h) and you switch on the rear
fog lamp.
Not active: if, following activation, you are driv-
ing at speeds above 60 mph (100 km/h) or if you
switch off the rear fog lamp
Off-road lights The off-road lights facilitate the early recogni-
tion of objects/obstacles when driving off-road
thanks to a symmetrical, wider and brighter dis- tribution of light from the low-beam headlamps.
Active: when driving at speeds no faster than
30 mph (50 km/h) and the off-road program
selector wheel is in position 1 or 2.
Not active: when driving at speeds above
30 mph (50 km/h).
When the off-road lights are switched on, the
cornering light function is permanently activa-
ted, the active light function is deactivated and
the headlamp range control is set to static
mode. Adaptive Highbeam Assist
General notes You can use this function to set the headlamps
to change between low beam and high beam
automatically. The system recognizes vehicles
with their lights on, either approaching from the opposite direction or traveling in front of your
vehicle, and consequently switches the head-
lamps from high beam to low beam.
The system automatically adapts the low-beam
headlamp range depending on the distance to
the other vehicle. Once the system no longer detects any other vehicles, it reactivates the
high-beam headlamps.
The system's optical sensor is located behind
the windshield near the overhead control panel.
Important safety notes G
WARNING
Adaptive Highbeam Assist does not recognize road users:
R who have no lights, e.g. pedestrians
R who have poor lighting, e.g. cyclists
R whose lighting is blocked, e.g. by a barrier
On very rare occasions, Adaptive Highbeam
Assist may fail to recognize other road users
that have lights, or may recognize them too
late. In this, or in similar situations, the auto-
matic high-beam headlamps will not be deac-
tivated or will be activated regardless. There is a risk of an accident.
Always carefully observe the traffic conditionsand switch off the high-beam headlamps in
good time.
Adaptive Highbeam Assist cannot take into
account road, weather or traffic conditions.
Adaptive Highbeam Assist is only an aid. You are responsible for adjusting the vehicle's lighting
to the prevailing light, visibility and traffic con-
ditions.
In particular, the detection of obstacles can be
impaired if:
R poor visibility, e.g. due to fog, heavy rain or
snow
R dirt on the sensors or the sensors are
obscured
Switching Adaptive Highbeam Assist
on/off X
To switch on: turn the light switch to 0058.
X Press the combination switch beyond the
pressure point in the direction of arrow 0043.
The 00CE indicator lamp in the multifunction
display lights up when it is dark and the light
sensor activates the low-beam headlamps.
If you are driving at speeds above approx-
imately 16 mph (25 km/h): 118
Exterior lightingLights and windshield wipers