2019 MERCEDES-BENZ GLS SUV service

Display messages
Possible causes/consequences and
0050
0050Solutions 0066 The hood is open.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 158).
X Close the hood. 0051 At least one door is open.
A warning tone also sounds.
X Close all the doors. 006F
2nd Seat Row, Left 2nd Seat Row, Left
Not Locked Not Locked
or2nd
2nd
Seat
Seat Row,
Row,Right
Right Not
Not
Locked
Locked The second row of seats is not engaged on the left-hand or right-hand
side.
X Fold back the second row of seats until it engages. 006F
3rd Seat Row, Left 3rd Seat Row, Left
Not Locked Not Locked
or3rd
3rd
Seat
Seat Row,
Row,Right
Right Not
Not
Locked
Locked The third row of seats is not engaged on the left-hand or right-hand
side.
X Fold back the third row of seats until it engages. 00CC
Power Steering Mal‐ Power Steering Mal‐
function See Opera‐ function See Opera‐
tor's Manual tor's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident.
X Check whether you are able to apply the extra force required.
If you are able to steer safely:
X Drive on carefully.
X Visit a qualified specialist workshop immediately.
If you are unable to steer safely:
X Do not drive on.
X Consult a qualified specialist workshop. Phone No Service Phone No Service Your vehicle is outside the network provider's transmitter/receiver
range.
X Wait until the mobile phone operational readiness symbol appears
in the multifunction display. 272
Display
messagesOn-board computer and displays

Problems with the 115 V power socket
Problem
Possible causes/consequences and
0050
0050Solutions The warning lamp on the
115 V power socket is
not lit. The on-board voltage is too low because the battery is too weak.
X Start the engine.
or X Charge the battery (Y page 342).
If the indicator lamp still does not light up: X Visit a qualified specialist workshop. The temperature of the DC/AC converter is temporarily too high.
X Remove the electronic device connector from the 115 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter:
X Visit a qualified specialist workshop. You have connected an electronic device that has a constant nominal
power of less than 150 watts, but has a very high switch-on current.
This device will not work. If you connect such a device, the 115 V
power socket will not supply it with power.
X Connect a suitable electronic device. mbrace
General notes The mbrace system is only available in the USA.
A license agreement must be in place in order to
activate the mbrace service. Make sure that
your system is activated and operational. To
register, press the 00D9Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation, con- tact one of the following telephone hotlines:
Mercedes-Benz Customer Assistance Center at
1-800 FOR-MERCEDES (1-800-367-6372) or
1-866-990-9007
Shortly after successfully registering with the
mbrace service, a user ID and password will be
sent to you by mail. You can use this password
to log onto the mbrace area under "Owners
Online" at http://www.mbusa.com. The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
R a service subscription is available
Determining the location of the vehicle on a map
is only possible if:
R GPS reception is available
R the vehicle position can be forwarded to the
Customer Assistance Center
The mbrace system To adjust the volume during a call, proceed as
follows:
X Press the 0081or0082 button on the multi-
function steering wheel.
or X Use the multimedia system volume control. Features
309Stowage and features Z

The system offers various services, e.g.:
R Automatic and manual emergency call
R Roadside Assistance call
R Info call
You can find information and a description of all
available features under "Owners Online" at
http://www.mbusa.com.
System self-test After you have switched on the ignition, the sys-
tem carries out a self-diagnosis.
A malfunction in the system has been detected
if one of the following occurs:
R The indicator lamp in the SOS button does not
come on during the system self-test.
R The indicator lamp in the 0052Roadside
Assistance call button does not light up dur-
ing self-diagnosis of the system.
R The indicator lamp in the 00D9Info call button
does not light up during the system self-diag-
nosis.
R The indicator lamp in one or more of the fol-
lowing buttons continues to light up red after
the system self-diagnosis:
- SOS button
- 0052 Roadside Assistance call button
- 00D9 Info call button
R The Inoperative
Inoperative or theService Not Service Not
Activated
Activated message appears in the multi-
function display after the system self-diagno- sis.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the
event of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest author- ized Mercedes-Benz Center or call the following
telephone assistance services:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372) or
1-866-990-9007. Emergency call Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
R you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly whendark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
(Y page 309).
The emergency call is triggered automatically if
an air bag is deployed or an Emergency Ten-
sioning Device is triggered. You cannot end an
automatically triggered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call Call
Connected
Connected message appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example:
R Current location of the vehicle (as determined
by the GPS system)
R Vehicle identification number
R Information on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab- 310
FeaturesStowage and features

lished between the Customer Assistance Center
and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
R If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
R If the relevant mobile phone network is not
available, no emergency call can be initiated.
The indicator lamp in the SOS button flashes
continuously.
No voice connection can be established to the
Mercedes-Benz Customer Assistance Center.
The Call Call Failed
Failed message appears on the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover 0043briefly to open.
X Press and hold the SOS button for at least one
second 0044.
The indicator lamp in SOS button 0044flashes
until the emergency call is concluded.
X Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
X After the emergency call, close cover 0043.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button 0044, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by other means. Breakdown assistance call button
X
To call: press Roadside Assistance but-
ton 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button 0043flashes while the call is active. The
Connecting Call Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call Call
Connected Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 314).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair work and/or towing. Features
311Stowage and features Z

You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if:
R the 0052 indicator lamp for the Roadside
Assistance call button is flashing continu-
ously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed Call Failed message appears in the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
Info call button X
To call: press Info call button 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button 0043
flashes while the connection is being made.
The Connecting Call
Connecting Call message appears in
the multifunction display. The audio output is muted.
If a connection can be established, the Call Call
Connected
Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv- ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at
http://www.mbusa.com.
The system was unable to initiate an Info call if:
R the indicator lamp in the 00D9Info call button
is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center has been estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
Call Failed message appears in the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
Call priority When service calls are active, e.g. Roadside
Assistance or Info calls, an emergency call can
still be initiated. In this case, an emergency call
will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steering
wheel
R the corresponding button in the multimedia
system to end the voice call
When a call is initiated, the audio system is
muted. 312
FeaturesStowage and features

The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone, do so only when the vehicle is stationary and in
a safe location.
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access to a database with over 15 million points of interest(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to the address entered.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No Nothe address can be stored in
the address book.
The destination download function is available
if: R the vehicle is equipped with a navigation sys-
tem.
R the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance This service is part of the mbrace PLUS Packageand cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route section. Search and Send General notes
To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system. Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a service for entering desti-
nations in the navigation system. A destination
address which is found on Google Maps ®
can be
transferred via mbrace directly to your vehicle's navigation system.
Specifying and sending the destination
address
X Go to the website http://maps.google.com
and enter a destination address into the entry
field.
X To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select "Send to vehicle" and then
"Mercedes-Benz", the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
X Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address
X Turn the SmartKey to position 0048in the igni-
tion lock (Y page 140).
The transmitted destination address is loaded into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
No the address can be stored in
the address book. Features
313Stowage and features Z

If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you have multiple Mercedes-Benz vehicles
with mbrace and active mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote unlocking if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can then be unlocked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately unlocked
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be unlocked
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail- able and a data connection is possible.
X Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
X Return to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
R the Internet, under the "Owners Online" sec-
tion
R telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote closing feature can be used
when you have forgotten to lock the vehicle and you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center. The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minute s.After 30 days the vehicle
can no longer be locked remotely.
The vehicle remote closing feature is available if the relevant mobile phone network is available
and a data connection is possible.
X Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you switch on the ignition, the Doors Locked
Doors Locked
Remotely Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
R the Internet, under the "Owners Online" sec-
tion
R telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X Forward this number to the Mercedes-Benz
Customer Assistance Center along with your
PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 second s,mbrace automatically
notifies the Mercedes-Benz Customer Assis-
tance Center.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an314
FeaturesStowage and features

existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance Connected Roadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request
Request for
forVehi‐
Vehi‐
cle Diagnostics Received Start vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? cle diagnostics? message appears in the
display.
X Press the Yes
Yes button to confirm the message.
X If the Vehicle Diagnostics Please
Vehicle Diagnostics Please
Start Ignition
Start Ignition message appears: turn the
SmartKey to key position 0048in the ignition
lock (Y page 140).
X If the Please follow the instructions
Please follow the instructions
received
received by
by phone
phone and
andmove
move your
yourvehi‐
vehi‐
cle to a safe position.
cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐ Vehi‐
cle Diagnostics Active
cle Diagnostics Active message.
If you select Cancel
Cancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
Sending
vehicle diagnostics data. (Voice con‐
vehicle diagnostics data. (Voice con‐
nection may be interrupted during
nection may be interrupted during
data data transfer)
transfer) message appears. The vehicle
data can now be sent.
X Press the OK
OKbutton to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐ Vehicle Diagnostics: Transfer‐
ring Data...
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone. Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(Y page 32).
Information on Roadside Assistance
(Y page 29).
Downloading routes Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent either by a
customer service representative or under "Own- ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the Do Doyou
you want
want to
to
start route guidance? Destination
start route guidance? Destination
Received destination has been saved Received destination has been saved
in "Previous destinations".
in "Previous destinations". message on
the multimedia system display.
The route is saved.
X To start route guidance: selectYes Yes.
An overview of the route is shown in the dis-
play.
If you select No No, the saved route can be called
up later in the navigation menu.
X Select Start
Start.
Route guidance starts.
Downloaded and saved routes can be called up again.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If the vehicle exceeds the set speed, a message
is sent to the Customer Assistance Center. The
Customer Assistance Center then forwards this
information to you.
You can select the way in which you receive this information beforehand. Possible options
include text message, e-mail or an automated
call. Features
315Stowage and features Z