2019 MERCEDES-BENZ GLE SUV service

Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay™. They are oper‐
ated using theto uchsc reen, touchpad, Touch
Control or the Siri ®
vo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Apple CarPlay™ via thevo ice-oper‐
ated control sy stem, the multimedia sy stem can
st ill be operated via LINGU ATRO NIC
(→ page 313).
On ly one mobile phone at a time can be connec‐
te d via Apple CarPlay™ tothe multimedia sys‐
te m.
Also for use of Apple CarPlay™ with two phone
mode, only one additional mobile phone can be
connected using Blue tooth®
with the multimedia
sy stem.
The availability of Apple CarPlay™ may vary
according tothe count ry. The service pr
ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Information on Apple CarPlay™
When Apple CarPlay™ is being used, the iPod ®
media source is not available forth ere spective
iPhone ®
.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting an iPhone ®
via Apple CarPlay™
(cable)
Re quirements:
R The cur rent version of your device's operat‐
ing sy stem is being used (see the manufac‐
turer's operating instructions).
R There is an Internet connection forth e full
ra nge of functions for Apple CarPlay™.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (→ page 469). Multimedia sy
stem:
, © .
Mercedes me & Apps .
Smart-
phone .
Apple CarPlay .
Start Apple CarPlay #
Alternative: If Apple CarPlay™ is active (e.g.
when music is being pla yed or the navigation
sy stem is being used), you can call up the
application using the|, zor%
buttons (→ page 343).
Ac cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Exiting Apple CarPlay™ #
Press theò button.
% Apple CarPlay™ starts automatically when
th e iPhone ®
is connected with the sy stem
using a cable. If Apple CarPlay™ was not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up Apple
CarPlay™ in the main menu. 442
MBUX multimedia sy stem

Calling up Apple CarPlay™ sound settings
Multimedia sy
stem:
, © .
Mercedes me & Apps .
Smart-
phone .
Apple CarPlay .
Z #
Select sound settings.
Ending Apple CarPlay™ #
Toend the connection of Apple Carplay
(cable): disconnect the connection via the
connecting cable between the iPhone ®
and
multimedia sy stem. Android
Auto Android
Autoove rview &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Mobile phone functions can be used with
Android Autousing the Android operating sys‐
te m on the multimedia sy stem. It is operated
using theto uchsc reen or thevo ice-opera ted
control sy stem. You can activate thevo ice-oper‐
ated control sy stem bypressing and holding the
£ button on the multifunction steering wheel.
When using Android Autovia thevo ice-opera ted
control sy stem, the multimedia sy stem can still
be opera ted via LINGU ATRO NIC (→ page313).
On ly one mobile phone at a time can be connec‐
te d via Android Auto to the multimedia sy stem.
Also for use of Android Autowith two phone
mode, only one additional mobile phone can be connec
ted using Blue tooth®
with the multimedia
sy stem.
The availability of Android Autoand Android Auto
Apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Information on Android Auto
If a mobile phone is used with Android Auto,
USB access using the media menu is not possi‐
ble forth is mobile phone.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting a mobile phone via Android Auto
Requ irements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone. MBUX multimedia sy
stem 443

R
In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
(→ page 426).
If th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port çusing a
suitable cable (→ page 469).
R There is an Internet connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
, © .
Mercedes me & Apps .
Smart-
phone .
Android Auto .
Start Android Auto #
Alternative: If Android Autois active (e.g.
when music is being pla yed or the navigation
sy stem is being used), you can call up the
application using the|, zor%
buttons (→ page 343).
% The firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out
when theve hicle is stationary for saf etyre a‐
sons. Ac
cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Exiting Android Auto #
Press theò button.
% Android Autostarts automatically when the
mobile phone is connected with the sy stem
using a cable. If Android Autowa s not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up Android
Au tointhe main menu.
Calling up the Android Autosound settings
Multimedia sy stem:
, © .
Mercedes me & Apps .
Smart-
phone .
Android Auto .
Z #
Select sound settings.
Ending Android Auto #
Disconnect the connecting cable between
th e mobile phone and multimedia sy stem. %
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay™ Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay™,
cer tain vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated. 444
MBUX multimedia sy stem

This has no connection
totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (→ page375).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Mercedes me connect
Note
s on Mercedes me connect
Mercedes me connect pr ovides thefo llowing
services:
R Accident and breakdown mana gement (me
button or auto matic accident or breakdown
de tection)
R Appointment requ ests or similar (me button)
R Ifth e service is activated: Concier geService
(me button)
R Mercedes-Benz emergency call sy stem (SOS
button)
Mercedes me connect accident and breakdown
management, the Mercedes me connect Con‐
cier geService (if service is acti vated) and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(→ page 446). Yo
u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(→ page 445).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In eme rgencies, you can also use the
Mercedes-Benz emer gency call sy stem
(→ page 451).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secu re.mercedes-benz.com
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/en_GB/index.html
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R Access toa GSM network is available. MBUX multimedia sy
stem 445

R
The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
cally.
Multimedia sy stem:
, © .
Phone .
g #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre.
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation are
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/ind ex.html Making a call via the
overhead control panel 1
Service call button (me button)
2 SOS button co ver
3 SOS button #
Tomake a se rvice call: press me button
1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. #
Press and hold SOS button 3for at least
one second.
If a service call is active, an emer gency call can
st ill be triggered. This has priority over all other
active calls.
Information about the service call using the
me button
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem.
In theeve nt of a breakdown, you will get sup‐
po rt:
R Aqu alified Mercedes-Benz tech nician pro‐
vides breakdown assi stance on site and/or
th eve hicle will be towe dto the nearest
Mercedes-Benz service cent re.
Yo u may be charge dfo rth ese services.
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle 446
MBUX multimedia sy stem

R
Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page448).
Infor mation on Me rcedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emer gency call sy stem (→ page 451).
An emer gency call is made tothe Mercedes-
Benz emer gency call centre af ter an accident:
R Avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
centre.
R If necessa ry,th e conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect acci‐
dent management.
Fo rw arding the call is not possible in all
count ries.
R If necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre. If
th eve hicle de tects a minor accident, a mes‐
sage appea rsinthe multimedia sy stem.
The message is confi rmed in the multimedia sys‐
te m:
R Avo ice connection is made toa contact per‐
son at Mercedes me connect accident man‐
agement.
R If necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre.
Ar ranging a service appointment via
Mercedes me connect
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This service outlet will then conta ctyou
within 24hours.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears af ter a cer tain period of time.
Giving consent todata transfer for Me rcedes
me connect
Re quirements:
R There is an active service call via the multi‐
media sy stem or the me button in theove r‐
head control panel (→ page446).
% In cer tain countries you must confirm the
data transfer.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to MBUX multimedia sy
stem 447

transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request?
mes‐
sa ge appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: http://
www.mercedes.me Tr
ansfer red data during a se rvice call Obser
vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
When you make a service call via Mercedes me
connect, data will be transmitted.
Depending on which service is activated, thefo l‐
lowing data is transmitte d when a call is made:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber R
Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
R Cur rent vehicle location
R Mileage and maintenance data
R Selected data about thest atus of theve hicle
The following data is transmitted if no service is
activated and the data pr otection prom pthas
been confirmed:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
The following data is transmitted if the data pro‐
te ction prom pthas been rejected:
R Reason for initiating the call
R Rejection of the data pr otection prom pt Mercedes me and apps
Information about Mercedes me
When you log in with a user account tothe
Mercedes me por tal,th en services and of fers
from Mercedes-Benz will be available to you.
Av ailability is countr y-dependent.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
http://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Calling up the Mercedes me user account
Multimedia sy stem:
, © .
Mercedes me & Apps
Yo ur vehicle is connected with a user
account #
Select Mercedes me.
Information about the connected user
account appears. 448
MBUX multimedia sy stem

Yo
ur vehicle is not yet connec ted with a user
account #
Select Mercedes me. #
The instructions for creating a user account
and connecting theve hicle with this follow
on the media displa y.
% Ifth e Mercedes me app is available on a
mobile phone, theve hicle connection can be
accomplished using the QR code shown.
Calling up the Mercedes me services
Re quirements:
R The vehicle is connected with the user
account.
Multimedia sy stem:
, © .
Mercedes me & Apps #
Select Services.
Wi thin theva rious categories you can see the
Mercedes me services you ha vealready pur‐
ch ased and also those still available topur‐
ch ase. To
activate or deactivate the services, log in
to yo ur user account in the Mercedes me
por tal.
Deleting a connection between a user
account and theve hicle
Re quirements:
R The (vehicle) profile of the user account that
wa s initially connected with theve hicle is
selected.
R The profile is synchronised (→ page 347).
R A PIN has been set.
Multimedia sy stem:
, © .
Mercedes me &
Apps .
Mercedes me #
Select Delete vehicle assignment. #
Ente rth e PIN of the connected user account.
% Only the user, whose user account was ini‐
tially connected with theve hicle can dele te
th e connection between all user accounts
and theve hicle. Mercedes-Benz emer
gency call sy stem Information on
available emer gency call sys‐
te ms
Tw o types of emer gency call sy stem are availa‐
ble to yo u intheve hicle:
R Mercedes-Benz emer gency call sy stem
R 112 emergency call sy stem (EU eCall)
Bo th emer gency call sy stems can help tosave
lives in theeve nt of an accident.
The trans fer of specific data is requ ired forthe
intended function of bo themer gency call sys‐
te ms. This will be explained in the "Data trans‐
fe r" section (→ page 452).
% The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle cor responds with the EU-eCall
St andard (EU 20 17/79). Proper and full
functionality of the11 2 emergency call sys‐
te m (EU eCall) depends on circums tances
be yond the influence of Daimler AG. This
includes mobile network co verage and the
te ch nical infrastructu reofthe public recep‐
tion centres in there spective countries. MBUX multimedia sy
stem 449