2019 MERCEDES-BENZ GLC SUV service reset

This jeopardises
the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Alw aysfit th efloor mats securely and
as prescribed in order toensure that
th ere is alw ays suf ficient room forthe
pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connected tothe diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance. Connecting equipment
tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection. Qualified specialist
workshop
Plug-in hybrid: obser vethe no tes in the Supple‐
ment. Otherwise, you may failto recognise dan‐
ge rs.
A qu alified specialist workshop has the neces‐
sary special skills, tools and qualifications to
cor rectly car ryout any necessary workon your
ve hicle. This particularly applies tosaf ety-re le‐
va nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and
con versions R
workon electronic components
R vehicles with 48 V on-board electrical
sy stem (EQ boost tech nology): workon
high voltage components of the 48 V on-
board electrical sy stem
Mercedes‑Benz recommends a Mercedes‑Benz
service centre. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehi‐
cle checks if Mercedes-Benz has your registra‐
tion data.
It is possible that your vehicle has not yet been
re gis tere d in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an
authorised specialist dealer.
R ifyo ur vehicle has not yet been examined at
a Mercedes-Benz service centre. 28
General no tes

Data
storage Electronic control units
Elect
ronic control units are fitted in your vehicle.
Some of these are necessary forth e safe opera‐
tion of your vehicle, while some assist you when
driving (driver assis tance sy stems). In addition,
yo ur vehicle pr ovides com fort and enter tainment
functions, which are also made possible byelec‐
tronic control units.
Elect ronic control units contain da tamemories
which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance
re qu irements and tech nical events or faults.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating status of sy stem components (e.g.
fi ll le vels, battery status, tyre pressure)
R status messages concerning theve hicle or
its individual components (e.g. number of
wheel revo lutions/speed, longitudinal accel‐ eration, lateral acceleration, display of
fas‐
te ned seat belts)
R malfunctions or faults in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle
damage
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual control unit
function, this data assists the manufacturer in
de tecting and rectifying faults and optimising
ve hicle functions. The majority of this data is
te mp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored
in theeve nt or fault memor y.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufactur‐
ers) or third parties (e.g. breakdown services).
Services include repair services, maintenance
processes, warranty claims and quality assur‐ ance measures,
forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third
parties collect, process and use the data. They
document tech nical statuses of theve hicle,
assist in finding faults and impr oving quality and
are transmitted tothe manufacturer, if neces‐
sar y.Fu rthermore, the manufacturer is subject
to product liability. Forth is, the manufacturer
requ irestech nical da tafrom vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet as part of repair or maintenance
wo rk.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem 30
General no tes

R
The personalisation service is activated.
Fo r additional users of theve hicle:
R You ha vea Mercedes me user account.
R The vehicle owner has invited youto connect
yo ur user account on Mercedes me with that
of his vehicle.
R You ha veaccep tedth e invitation.
Creating a new profile
Multimedia sy stem:
4 © 5
f Profiles #
Select WCreate profile .#
Select an avatar. #
Enterth e name and confi rmwith a. #
Select Continuer .#
Tosave the cur rent settings in a profile:
select Current settings. #
Select Save.
or #
Toadopt thefa ctory settings: selectFac-
tory settings. #
Select Save.
% Further information on setting a user profile
(/ page 332). #
Activate Blu etoo th®
and select Connect
phone, toconnect a mobile phone wi th the
user profile (/ page413).
Yo u can also set up a user profile without regis‐
te ring a mobile phone. #
Select Finished.
The user profile is sa ved.
Selecting profile options
Multimedia sy stem:
4 © 5
f Profiles #
Select Äfor a profile. #
Toedit a profile: selectEdit profile . #
Select an avatar. #
Chan gethe name, if necessar y. #
Select Save. #
Toconfigure suggestions: selectSugges-
tions settings (/page 337). #
Toreset favo urites or themes: select
Reset favourites to factory settings orReset
themes to factory settings. #
Select Yes. #
Toreset a profile: selectReset profile to
factory settings. #
Select Yes. #
Todel ete a profile: selectDelete profile . #
Select Yes.
% The guest profile cannot be dele ted.
Pr otecting profile content
To protect your profile content and settings you
can crea tea PIN in the Mercedes me por talfor
yo ur profile. When PIN pr otection is active, you
ha ve toenter the PIN toselect your profile. #
Select Protect content . #
Select Mercedes me portal.
The br owser opens and you are trans ferred
to the Mercedes me por tal. 332
MBUX multimedia sy stem

Calling up suggestions
Re
quirements:
R A profile has been created and is selected
(/ page 333). #
Tap on © inthe media displa y.
The home screen is shown. #
Swipe up until theSUGGESTIONS menu is
shown. #
Select a navigation destination, a media
source, a radio station or a con tact.
If ro ute guidance is already active, you can‐
not start a new route guidance or set an
intermediate destination forth eex isting
ro ute.
Configuring sug gestions
Re quirements:
R Toprotect settings using a PIN: your pro‐
fi le is connec ted with Mercedes me and your
Mercedes me account is PIN pr otected.
Multimedia sy stem:
4 © 5
f Profiles #
Select ufor a profile. #
Select Suggestions settings . #
Toswitch suggestions display on/off:
switch Allow destination suggestions ,Allow
music suggestions andAllow contact sugges-
tions on or off.
If an option is switched on, suggestions for
navigation de stinations, media sources, radio
st ations or con tacts are shown.
If th e option is switched off, no suggestions
are shown. #
Todeactivate the learn function for one
da y:activate Deact. learn. for 24h .
Fo r24 hours no new actions will be trained
and no data recorded forth e active profile.
Suggestions will continue tobe shown. The
re maining time is shown next toDeact.
learn. for 24h .
Before the time runs out, a messa geis
shown that the multimedia sy stem will con‐
tinue the learn function shortl y.
Example: if the option is switched on and a
ro ute toa new destination has been calcula‐
te d, this destination would not be take n into
account forth e learn function. #
Toreset the suggestion his tory:select
Reset suggestion history.
% This process cannot be reve rsed. #
Select Yes. #
Toprotect settings with a PIN: switchon
PIN protection.
If PIN pr otection is switched on, you must
en terth e Mercedes me PIN toset the sug‐
ge stions. This PIN will be set in the Mercedes
me por talfo rth e personalisation service to
pr otect your personal settings.
Re naming suggestions
Only navigation destinations can be renamed. #
Tap on the© symbol in the media displa y.
The home screen is shown. #
Swipe up until theSUGGESTIONS menu is
shown. #
Highlight a navigation destination and press
until theOPTIONS menu is shown. #
Select Rename. #
Ente rth e name. #
Toconfirm the entr y:select Yes. MBUX multimedia sy
stem 337

Multimedia sy
stem:
4 © 5
Settings 5
System
5 PIN protection
Setting the PIN #
Select Set PIN. #
Enter a four-digit PIN. #
Enterth efo ur-digit PIN again.
If bo thPINs match, PIN pr otection is active.
Changing the PIN #
Select Change settings. #
Enterth e cur rent PIN. #
Select Change PIN . #
Set a new PIN.
Ac tivating PIN pr otection for data export #
Select Protect data export .
Ac tivate or deacti vate the function.
Un blocking the PIN via the Mercedes me por‐
tal
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a single-use password sent
to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN. Software upda
te Information on software upda
tes
A software upda teconsi sts of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation
R Installation of the update
R Activation of the update byrestarting the
sy stem
The multimedia sy stem pr ovides a message
when an update is available.
Depending on the source, you can per form vari‐
ous updates: Software updates Source of
the
update Up
date type
Interne tN avigation map, sys‐
te m updates, Digital
Owner's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps %
Installation can take several minutes and
cancellation is not possible. If you do not
ins tallth e software updates then thest atus
of your vehicle will not be up-to-date. During
th e ins tallation, individual functions or con‐
trol elements are not available or on lyavaila‐
ble toa limited deg ree.
Ad vantages of updating software
Software updates ensure your vehicle's tech nol‐
ogy is up-to-date.
In order toimpr oveth equ ality of our services
yo u will recei vefuture updates foryo ur multime‐
dia sy stem, the Mercedes me connect services 360
MBUX multimedia sy stem

Selecting personal POI categories
#
Select rinthePOI SYMBOLS Personal
POIs menu. #
Select a category r.#
Switch Display on the map on or off.
When the display is switched on and the
ve hicle approaches a personal POI in this
categor y,a visual and audible notification
can be issued. #
Toset a notification when appro aching:
select a category or a personal POI V.#
Switch Visual warning andAcoustic notifica-
tion on or off.
Switching display of catego ries forqu ick-
access on/off #
Switch a category on or off in thePOI SYM-
BOLS menu.
Re setting the POI symbol display #
Select POI SYMBOLS Reset POIs inthe
menu.
The settings are reset tothest andard set‐
tings. Selecting
the display of text information in
th e map
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Text information. #
Select an option in theFOOTER category.
The #dot indicates the cur rent setting.
The following options are available:
R Current street option
The stre et you are cur rently on is shown in
th e bottom bar.
When the map is mo ved, thest re et name,
th e POI name or the area name appears
under the crosshair.
R The Geo-coordinates option showsthefo l‐
lowing information in the bottom bar:
- longitude and latitude
- elevation
The el evation shown may deviate from
th e actual ele vation. R
None option
The media display sho wsnotext information
in the bottom bar.
Switching mo torw ay information on/off
Multimedia sy stem:
4 © 5
Navigation 5
Z #
Using quick- access: switchMotorway infor-
mation on or off.
The display button is activated or off.
or #
Using the menu: selectAdvanced. #
Select View. #
Select Text information. #
Swit chMotorway information on or off.
When the display button is switched on, addi‐
tional information about the mo torw ay facili‐
ties ahead appea rsduring the mo torw ay
jou rney . These include car pa rks, service sta‐
tions and mo torw ay ex its,forex ample.
Displ aying the next intersecting stre et
Re quirements:
R Route guidance is not active. 402
MBUX multimedia sy stem

#
Activate Auto zoom.
The display button is acti vated. The map
scale is set automatically depending on your
driving speed and the type of road.
% The automatically selec ted map scale can be
ch anged manuall y.After a few seconds, this
is automatically reset.
Displaying the satellite map
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map elements. #
Switch Satellite map on or off.
If th e display button is activated, satellite
maps are displa yed in map scales from 2 km.
If th e display button is deactivated, satellite
maps are not displa yed in map scales from
2 km to20 km.
% The satellite maps forth ese map scales are
not available in all countries. Displ
aying thera nge
Re quirements:
R The multimedia sy stem supports the func‐
tion.
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map elements. #
Activate Range.
The display button is acti vated.
The range is shown on the map with thefo llow‐
ing displa ys:
R For petrol and diesel vehicles: green display
When the lo werre ser vecapacity is reached then
th era nge displ ayon the map is switched off.
% The range displ ayon the map is not available
in all countries.
Displ aying weather information and other
map contents
Re quirements: R
Mercedes me connect is available.
R You ha vea user account forth e Mercedes
me por tal.
R The service is available.
R The service has been activated.
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y.
The available services are displa yed. The
services are pr ovided byMercedes me con‐
nect. #
Switch on a service, e.g. Weather.
Cur rent we ather information is displa yed on
th e navigation map, e.g. temp erature or
cloud co ver.The service information is not
shown in all map scales, e.g. weather sym‐
bols. 406
MBUX multimedia sy stem

Calling up
the Android Autosound settings
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Android Auto 5
Z #
Select sound settings.
Setting control of the application but tons
(Android Auto)
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Android Auto 5
Z
5 General #
Toswitch on Control via application buttons :
activate the display button. #
Toswitch off Control via application buttons :
deactivate the display button.
Ending Android Auto #
Toend the connection of Android Auto
(with cable): disconnectthe connection via
th e connecting cable between the mobile
phone and multimedia sy stem. %
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay ® Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated. This has no connection
totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 362).
The following driving status data is transmit ted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). MBUX multimedia sy
stem 433