2019 MERCEDES-BENZ GLC service

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to

systems, e.g. the brake system. Use only genu-ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories thathave been specifically approved for your vehi-cle.
Genuine Mercedes-Benz parts are subject tostrict quality control. Every part has been spe-cifically developed, manufactured or selectedfor and adapted to Mercedes-Benz vehicles.Therefore, only genuine Mercedes-Benz partsshould be used.
More than 300,000 different genuineMercedes-Benz parts are available forMercedes-Benz models.
All authorized Mercedes-Benz Centers maintaina supply of genuine Mercedes-Benz parts fornecessary service and repair work. In addition,strategically located parts delivery centers pro-vide quick and reliable parts service.
Always specify the vehicle identification number(VIN) when ordering genuine Mercedes-Benzparts (Ypage 357).
Operator's Manual
Vehicle equipment
iThis Operator's Manual describes all modelsand all standard and optional equipment ofyour vehicle available at the time of publica-tion of the Operator's Manual. Country-spe-cific differences are possible. Bear in mindthat your vehicle may not feature all functionsdescribed here. This also applies to safety-relevant systems and functions. The equip-ment in your vehicle may therefore differ fromthat shown in the descriptions and illustra-tions.
The original purchase agreement lists all sys-tems installed in your vehicle.
Should you have any questions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-let are important documents and should be keptin the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies inaccordance with the warranty terms and condi-tions in the Service and Warranty Informationbooklet.
Your authorized Mercedes-Benz Center willreplace and repair all factory-installed parts inaccordance with the following warranty termsand conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-setts, New York, Pennsylvania, Rhode Islandand Vermont Emission Control System War-ranty
RState warranty enforcement laws (lemonlaws)
Replacement parts and accessories are coveredby the Mercedes-Benz Parts and Accessorieswarranties. These are available at any author-ized Mercedes-Benz Center.
iShould you lose your Service and WarrantyInformation booklet, have an authorizedMercedes-Benz Center arrange for a replace-ment. The new Service and Warranty Infor-mation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to areplacement of your vehicle or a refund of thepurchase price or lease price, if after a reason-able number of repair attempts Mercedes-BenzUSA, LLC and/or its authorized repair or servicefacilities fail to fix one or more substantialdefects or malfunctions in the vehicle that arecovered by its express warranty.
During the period of 18 months from originaldelivery of the vehicle or the accumulation of18,000 miles (approximately 29,000 km) on theodometer of the vehicle, whichever occurs first,a reasonable number of repair attempts is pre-sumed for a retail buyer or lessee if one or moreof the following occurs:
(1) the substantial defect or malfunction canresult in death or serious injuries for the
28Service and vehicle operation
Introduction

vehicle occupants while driving and thisdefect has already been repaired at leasttwice and Mercedes-Benz, LLC has beeninformed in writing of the necessity of arepair.
(2) the defect or malfunction, though less seri-ous than (1) above, has already beenrepaired at least four times and Mercedes-Benz has been informed in writing of thenecessity of a repair.
(3) the vehicle cannot be used for longer than30 calendar days because of repair workresulting from this or other substantialdefects or malfunctions.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
Always bring the Maintenance Booklet with youwhen taking the vehicle to an authorizedMercedes-Benz Center. Your customer serviceadvisor will enter every service into your Main-tenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-gram offers technical help in the event of abreakdown. Calls to the toll-free Roadside Assis-tance Hotline are answered by our agents 24hours a day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100 (Canada)
For additional information, refer to theMercedes-Benz Roadside Assistance Programbrochure (USA) or the "Roadside Assistance"section in the Service and Warranty Booklet(Canada). You will find both in the vehicle docu-ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please sendus the "Notification of Address Change" in the
Service and Warranty Booklet or simply call theMercedes-Benz Customer Assistance Center(USA) at the hotline number1-800-FOR-MERCedes (1-800-367-6372) orCustomer Service Center (Canada) at1-800-387-0100. This will assist us in contact-ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-ature in the vehicle so that it is available to thenext owner.
If you have purchased a used car, please send usthe "Notification of Used Car Purchase" in theService and Warranty Booklet or simply call theMercedes-Benz Customer Assistance Center(USA) at the hotline number1-800-FOR-MERCedes (1-800-367-6372) orCustomer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle, observethe following points:
RService facilities or replacement parts maynot be readily available.
RLead-free fuel for vehicles with a catalyticconverter may not be available. Leaded fuelcan cause damage to the catalytic converter.
RThe fuel may have a considerably loweroctane number. Unsuitable fuel can causeengine damage.
Some Mercedes-Benz models are available fordelivery in Europe through our European Deliv-ery Program. For details, consult an authorizedMercedes-Benz Center or write to one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Service and vehicle operation29
Introduction
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Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving on an unpaved road or off-road,
check the vehicle underside regularly. In par-
ticular, remove trapped plant parts or other
flammable material. Contact a qualified spe-
cialist workshop immediately if damage is
detected.
GWARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a highcurb or an unpaved road
Ryou drive too fast over an obstacle, e.g. acurb, a speed bump or a pothole in the road
Ra heavy object strikes the underbody orparts of the chassis
In situations like this, the body, the under-body, chassis parts, wheels or tires could bedamaged without the damage being visible.Components damaged in this way can unex-pectedly fail or, in the case of an accident, nolonger withstand the loads they are designedto.
If the underbody paneling is damaged, com-bustible materials such as leaves, grass ortwigs can gather between the underbody andthe underbody paneling. If these materialscome in contact with hot parts of the exhaustsystem, they can catch fire.
In such situations, have the vehicle checkedand repaired immediately at a qualified spe-cialist workshop. If on continuing your jour-ney you notice that driving safety is impaired,pull over and stop the vehicle immediately,paying attention to road and traffic condi-tions. In such cases, consult a qualified spe-cialist workshop.
Declaration of conformity for wireless
vehicle components
USA:"The wireless devices of this vehicle com-ply with Part 15 of the FCC Rules. Operation issubject to the two following two conditions: 1)These devices may not cause harmful interfer-ence, and 2) These devices must accept anyinterference received, including interferencethat may cause undesired operation. Changesor modifications not expressly approved by theparty responsible for compliance could void theuser’s authority to operate the equipment."
Canada:"The wireless devices of this vehiclecomply with Industry Canada license-exemptRSS standard(s). Operation is subject to the fol-lowing two conditions: (1) These devices maynot cause interference, and (2) These devicesmust accept any interference, including inter-ference that may cause undesired operation ofthe device."
30Operating safety
Introduction

Diagnostics connection
The diagnostics connection is only intended forthe connection of diagnostic equipment at aqualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
GWARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equipmenton the diagnostics connection is used, thestarter battery may discharge.
Connecting equipment to the diagnostics con-nection can lead to emissions monitoring infor-mation being reset, for example. This may leadto the vehicle failing to meet the requirements ofthe next emissions test during the main inspec-tion.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-fied specialist workshop. It has the necessaryspecialist knowledge, tools and qualifications tocorrectly carry out the work required on yourvehicle. This is especially the case for work rel-evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at anauthorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or oth-ers could fail to recognize certain dangers.Leave warning stickers in position.
Observe the following information when drivingyour vehicle:
Rthe safety notes in this manual
Rtechnical data for the vehicle
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to contactan authorized Mercedes-Benz Center immedi-ately to have the problem diagnosed and recti-fied. If the problem is not resolved to your sat-isfaction, please discuss the problem again withan authorized Mercedes-Benz Center or, if nec-essary, contact us at one of the followingaddresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
Operating safety31
Int roduction
Z

The following text is reproduced as required ofall manufacturers under Title 49, Code of U.S.Federal Regulations, Part 575 pursuant to theNational Traffic and Motor Vehicle Safety Act of1966.
If you believe that your vehicle has a defectwhich could cause a crash or could cause injuryor death, you should immediately inform theNational Highway Traffic Safety Administration(NHTSA) in addition to notifying Mercedes-BenzUSA, LLC.
If NHTSA receives similar complaints, it mayopen an investigation, and if it finds that a safetydefect exists in a group of vehicles, it may ordera recall and remedy campaign. However, NHTSAcannot become involved in individual problemsbetween you, your dealer, or Mercedes-BenzUSA, LLC.
To contact NHTSA, you may call the VehicleSafety Hotline toll-free at 1-888-327-4236(TTY: 1-800-424-9153);go tohttp://www.safercar.gov; or write to: Administrator,NHTSA, 400 Seventh Street, SW., Washington,DC 20590.
You can also obtain other information aboutmotor vehicle safety from
http://www.safercar.gov
Limited Warranty
!Observe the notes in this Operator's Manualregarding the correct operation of your vehi-cle and possible damage to the vehicle. Dam-age to the vehicle which is caused by violationof these notes is not covered by theMercedes-Benz implied warranty or the newor used-vehicle warranty.
QR code for rescue card
The QR codes are secured in the fuel filler flapand on the opposite side on the B-pillar. In theevent of an accident, rescue services can usethe QR code to quickly find the appropriate res-cue card for your vehicle. The current rescuecard contains the most important informationabout your vehicle in a compact form, e.g. therouting of the electric cables.
You can find more information underwww.mercedes-benz.de/qr-code.
Data stored in the vehicle
Data storage
A wide range of electronic components in yourvehicle contain data memories.
These data memories temporarily or perma-nently store technical information about:
Rthe vehicle's operating state
Rincidents
Rmalfunctions
In general, this technical information docu-ments the state of a component, a module, asystem or the surroundings.
This includes, for example:
Roperating conditions of system components.For example, fluid levels
Rthe vehicle's status messages and those of itsindividual components, e.g. number of wheelrevolutions/speed, deceleration in move-ment, lateral acceleration, accelerator pedalposition
Rmalfunctions and defects in important systemcomponents, e.g. lights, brakes
Rvehicle reactions and operating conditions inspecial driving situations, e.g. air bag deploy-ment, intervention of stability control sys-tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical natureand can be used to:
Rassist in recognizing and rectifying malfunc-tions and defects
Ranalyze vehicle functions, e.g. after an acci-dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle'smovements.
When your vehicle is serviced, technical infor-mation can be read from the event data memoryand malfunction data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranties
Rquality assurance
The vehicle is read out by employees of the ser-vice network (including the manufacturer) usingspecial diagnostic testers. More detailed infor-mation is obtained from it, if required.
32Data stored in the vehicle
Introduction

Bear in mind that at a speed of only 30 mph(approximately 50 km/h), the vehicle covers adistance of 44 ft (approximately 14m)per sec-ond.
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the rec-ommended tire pressure.
XRemove unnecessary loads.
XRemove roof racks when they are not needed.
XWarm up the engine at low engine speeds.
XAvoid frequent acceleration or braking.
XHave all maintenance work carried out asindicated by the service intervals in the Main-tenance Booklet or by the service interval dis-play.
Fuel consumption also increases when driving incold weather, in stop-start traffic and in hilly ter-rain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
GDANGER
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases is hazardous to health
and can result in poisoning. There is a risk of
fatal injury. Therefore, never leave the engine
running an enclosed space without adequate
ventilation.
Certain engine systems are designed to keepthe level of poisonous components in exhaustfumes within legal limits.
These systems only work at peak efficiency ifthey are serviced exactly in accordance with themanufacturer's specifications. Always havework on the engine carried out at a qualifiedspecialist workshop. Mercedes-Benz recom-mends that you use an authorized Mercedes-Benz Center for this purpose. In particular, workrelevant to safety or on safety-related systemsmust be carried out at a qualified specialistworkshop.
The engine settings must not be changed underany circumstances. Furthermore, all specificservice work must be carried out at regularintervals and in accordance with the Mercedes-Benz service requirements. Details can be foundin the Maintenance Booklet.
ECO display
The ECO display shows you how economicalyour driving style is. The ECO display assists youin achieving the most economical driving stylefor the selected settings and prevailing condi-tions. Your driving style can significantly influ-ence the vehicle's consumption.
CAcceleration
DCoasting

If Active Distance Assist DISTRONIC detects afaster-moving vehicle in front, it increases thedriving speed to the set speed.
Selecting the drive program
Active Distance Assist DISTRONIC supports asporty driving style when you have selected theSorS+, drive program (Ypage 145). Accelera-tion behind the vehicle in front or to the setspeed is then noticeably more dynamic. If youhave selected theCorEdriving program, thevehicle accelerates more gently. This setting isrecommended in stop-and-start traffic.
Changing lanes
If you change to the overtaking lane Active Dis-tance Assist DISTRONIC supports you if:
Ryou are driving faster than 45 mph (70 km/h)
Ryou switch on the appropriate turn signal
RActive Distance Assist DISTRONIC does notcurrently detect a danger of collision
If these conditions are fulfilled, your vehicle isaccelerated. Acceleration will be interrupted ifchanging lanes takes too long or if the distancebetween your vehicle and the vehicle in frontbecomes too small.
When you change lanes, Active Distance AssistDISTRONIC monitors the left lane on left-hand-drive vehicles or the right lane on right-hand-drive vehicles.
Stopping
GWARNING
If you leave the driver's seat when the vehicle
is only being braked by Active Distance Assist
DISTRONIC, it could roll away:
Rif there is a malfunction in the system or in
the voltage supply
Rif Active Distance Assist DISTRONIC is
deactivated using the cruise control lever,
for example by a vehicle occupant or from
outside the vehicle
Rif the electrical system in the engine com-
partment, the battery or the fuses are tam-
pered with
Rif the battery is disconnected
Rif the vehicle is accelerated, e.g. by a vehi-
cle occupant
There is a risk of an accident.
Always deactivate Active Distance Assist
DISTRONIC and secure the vehicle against
rolling away before you leave it.
Further information on deactivating Active Dis-tance Assist DISTRONIC (Ypage 167).
If Active Distance Assist DISTRONIC detectsthat the vehicle in front is stopping, it brakesyour vehicle until it is stationary.
Once your vehicle is stationary, it remains sta-tionary and you do not need to depress thebrake.
After a time, the electric parking brake securesthe vehicle and relieves the service brake.
Depending on the specified minimum distance,your vehicle will come to a standstill at a suffi-cient distance behind the vehicle in front. Thespecified minimum distance is set using thecontrol on the cruise control lever.
When Active Distance Assist DISTRONIC is acti-vated, the transmission is shifted automaticallyto position]if:
Rthe driver's seat belt is not fastened and thedriver's door is open
Rthe engine is switched off, unless it is auto-matically switched off by the ECO start/stopfunction
The electric parking brake is applied automati-cally if Active Distance Assist DISTRONIC isactive when the vehicle is stationary and:
Ra system malfunction occurs
Rthe power supply is insufficient
If a malfunction occurs, the transmission mayalso be shifted to position]automatically.
Setting a speed
XPush the cruise control lever upCfor ahigher speed or downDfor a lower speed.
XTo adjust the set speed in 1 mph incre-ments (1 km/h increments):briefly pushthe cruise control lever upCor downDtothe pressure point.Every time the cruise control lever is pressedupCor downDthe last speed stored isincreased or reduced.
XTo adjust the set speed in 5 mph incre-ments (10 km/h increments):briefly push
Driving systems165
Driving and parking
Z