2019 MERCEDES-BENZ GLC ESP

Ashtray
Front ashtray
!The stowage space under the ashtray is notheat resistant. Before placing lit cigarettes inthe ashtray, make sure that the ashtray isproperly engaged. Otherwise, the stowagespace could be damaged.
XTo open:open the stowage compartment(Ypage 279).
XPush the cover of the ashtray upwards at itsright side

Roadside Assistance button
XTo call:press buttonCfor Roadside Assis-tance.The call is initiated.
TheConnecting CallConnecting Callmessage appears onthe multifunction display. The audio output ismuted.
For certain countries only: a message on themultifunction display prompts you to confirmthe data transmission. After confirmation, therequired vehicle data is transmitted. Duringdata transmission, you will see a correspond-ing symbol in the display. This may take a fewseconds. You are then connected to anemployee.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
Info call button
This function is not available in all countries.
XTo call:press Info call buttonC.The call is initiated.
TheConnecting CallConnecting Callmessage appears onthe multifunction display. The audio output ismuted.
For certain countries only: a message on themultifunction display prompts you to confirmthe data transmission. After confirmation, therequired vehicle data is transmitted. Duringdata transmission, you will see a correspond-ing symbol in the display. This may take a fewseconds. You are then connected to anemployee.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
Garage door opener
General notes
The HomeLink®garage door opener integratedin the rear-view mirror allows you to operate upto three different door and gate systems.
Use the integrated garage door opener only ongarage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
Once programed, the integrated garage dooropener in the rear-view mirror will assume thefunction of the garage door system's remotecontrol. Please also read the operating instruc-tions for the garage door system.
When programming a garage door opener, parkthe vehicle outside the garage. Do not run theengine while programming.
Certain garage door drives are incompatiblewith the integrated garage door opener. If youhave difficulty programing the integrated garagedoor opener, contact an authorized Mercedes-Benz Center.
Alternatively, you can call the following tele-phone assistance services:
RUSA:Mercedes-Benz Customer AssistanceCenter at 1-800-FOR-MERCedes
RCanada:Customer Service at1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free ofcharge)
Features295
Stowage and features
Z

Driving abroad
An extensive Mercedes-Benz Service network isalso available in other countries. You can obtainfurther information from any authorizedMercedes-Benz Center.
Care
General notes
!When cleaning your car, do not use:
Rdry, coarse or hard cloths
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do not scrub.
Do not touch the surfaces and films with hardobjects, e.g. rings or ice scrapers. Otherwise,you may scratch or damage the surfaces andfilms.
!Do not park your vehicle for a long period oftime directly after cleaning, particularly aftercleaning the wheel rim with wheel cleaner.Wheel cleaner can lead to the increased cor-rosion of the brake discs and pads. Therefore,drive for a few minutes after cleaning. Byheating up the brakes, the brake discs andpads dry. The vehicle can then be parked for along period of time.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
Regular care of your vehicle is a condition forretaining the quality in the long term.
Use care products and cleaning agents recom-mended and approved by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
!When Active Brake Assist, Active DistanceAssist DISTRONIC or the HOLD function isactivated, the vehicle brakes automatically incertain situations.
To avoid damage to the vehicle, deactivatethese systems in the following or similar sit-uations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a TouchlessAutomatic Car Wash as these use specialcleaning agents. These cleaning agents candamage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and sliding sunroof areclosed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position

RLight bulbs
RSeals
RTrim elements
RVentilation slots
Damaged seals or electrical components canlead to leaks or failures.
!Vehicles with decorative film: parts of yourvehicle are covered with decorative film.Maintain a distance of at least 27.5 in (70 cm)between the film-covered parts of the vehicleand the nozzle of the power washer.
Information about the correct distance isavailable from the equipment manufacturer.
Move the power washer nozzle around whencleaning your vehicle.
The water temperature of the power washermust not exceed 140 ‡ (60 †).
!If the SmartKey is within the rear detectionrange of KEYLESS-GO, the following situa-tions, for example, could lead to the uninten-tional opening of the tailgate:
Rwhen using an automatic car wash
Rwhen using a power washer
Make sure that the SmartKey is at least 10 ft(3 m) away from the vehicle.
Cleaning the paintwork
!Do not affix:
Rstickers
Rfilms
Rmagnetic plates or similar items
to painted surfaces. You could otherwisedamage the paintwork.
Scratches, corrosive deposits, areas affected bycorrosion and damage caused by inadequatecare cannot always be completely repaired. Insuch cases, visit a qualified specialist workshop.
XRemove dirt immediately, where possible,while avoiding rubbing too hard.
XSoak insect remains with insect remover andrinse off the treated areas afterwards.
XSoak bird droppings with water and rinse offthe treated areas afterwards.
XRemove tree resin, oils, fuels and greases byrubbing gently with a cloth soaked in petro-leum ether or lighter fluid
XRemove coolant and brake fluid with a moistcloth and clear water.
XUse tar remover to remove tar stains.
XUse silicone remover to remove wax.
When water no longer forms beads on the paintsurface, use the care product Paint Care, whichhas been approved for Mercedes-Benz. This isthe case approximately every three to fivemonths, depending on the climate conditionsand the care product used.
The cleaning product Paint Cleaner, which hasbeen recommended and approved forMercedes-Benz, should be used when dirt haspenetrated the paint surface.
Also use Paint Cleaner on paint that has becomedull.
Do not use these care products in the sun or onthe hood while the hood is hot.
XUse a suitable touch-up stick, e.g. MB Touch-Up Stick, to repair slight damage to the paint-work quickly and provisionally.
Matte finish care
!Never polish the vehicle or the light alloywheels. Polishing causes the finish to shine.
!The following can give the paint a glossyappearance and thus reduce the matt effect:
RRubbing hard with unsuitable agents
RWashing the vehicle in direct sunlight
!Never use paint cleaner, buffing or polishingproducts, or gloss preserver, e.g. wax, for thepurpose of paintwork care. These productsare only suitable for high-gloss surfaces. Theiruse on vehicles with matte paintwork leads toconsiderable surface damage or, more spe-cifically, to shiny, spotted areas.
Always have paintwork repairs carried out at aqualified specialist workshop.
!Only use automatic car washes which cor-respond to the latest technological stand-ards. Never use wash programs which finishby treating the vehicle with hot wax.
Observe these notes if your vehicle has a clearmatte finish. This will help you to avoid damageto the paintwork due to incorrect treatment.
These notes also apply to light alloy wheels witha clear matte finish.
Use only insect remover and car shampoo fromthe range of approved Mercedes-Benz careproducts.
Care307
Maintenance and care
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chrome trims must not be polished with achrome polish as this will cause them to losetheir black shine. For optimal care, the face-plates should be rubbed with a lightly oiledcloth after every car wash. Commerciallyavailable engine and care oils are suitable forthis.
For heavier soiling, you can apply a fine paint-work polish with a microfiber cloth. Removethe excess polish residue after polishing.
Impurities combined with the effects of road gritand corrosive environmental factors may causeflash rust to form on the surface. You canrestore the original shine of the exhaust pipe bycleaning it regularly, especially in winter andafter washing.
XClean the exhaust pipe with a care producttested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch
HEnvironmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
!Please note the care instructions in thetrailer coupling manufacturer's operatinginstructions.
The ball coupling must be cleaned if it becomesdirty or corroded.
XRemove rust on the ball, e.g. with a wirebrush.
XRemove dirt with a clean, lint-free cloth or abrush.
XAfter cleaning, lightly oil or grease the ballcoupling.
XCheck that the vehicle's trailer tow hitch isworking properly.
You can also have the maintenance work on theball coupling and the trailer tow hitch carried outby a qualified specialist workshop.
Interior care
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaningagents
These may damage the display surface. Donot put pressure on the display surface whencleaning. This could lead to irreparable dam-age to the display.
XBefore cleaning the display, make sure that itis switched off and has cooled down.
XClean the display surface using a commer-cially available microfiber cloth and TFT/LCDdisplay cleaner.
XDry the display surface using a dry microfibercloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Never attach the following to plastic surfa-ces:
Rstickers
Rfilms
Rperfume oil container or similar
You could otherwise damage the plastic.
!Do not allow cosmetics, insect repellent orsunscreen to come into contact with the plas-tic trim. This maintains the high-quality look ofthe surfaces.
XWipe the plastic trim with a damp, lint-freecloth, e.g. a microfiber cloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.The surface may change color temporarily.Wait until the surface is dry again.
310Care
Maintenance and care

When replacing one or all tires, please observethe following specifications for your vehicle'stires:
Rsize
Rthe type and
Rthe "MOExtended" marking
If a tire has gone flat and cannot be replacedwith a MOExtended tire, a standard tire may beused as a temporary measure. Make sure thatyou use the proper size and type (summer orwinter tires).
Vehicles equipped with MOExtended tires arenot equipped with a TIREFIT kit at the factory. Itis therefore recommended that you additionallyequip your vehicle with a TIREFIT kit if you mounttires that do not feature run-flat properties, e.g.winter tires. A TIREFIT kit may be obtained froma qualified specialist workshop.
Important safety notes
GWARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when corner-
ing, accelerating quickly and when braking.
There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
Ryou hear banging noises.
Rthe vehicle starts to shake.
Ryou see smoke and smell rubber.
RESP®is intervening constantly.
Rthere are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case.
TIREFIT kit
Important safety notes
TIREFIT is a tire sealant.
You can use TIREFIT to seal punctures of up to0.16 in (4 mm), particularly those in the tiretread. You can use TIREFIT at outside tempera-tures down to

XTo reduce the tire pressure:depress pres-sure release buttonCnext to pressuregaugeD.
XWhen the tire pressure is correct, unscrew thefiller hose from the valve of the sealed tire.Tire sealant may escape when the filler hose isunscrewed.
XScrew the valve cap onto the tire valve of thesealed tire.
XPull the tire sealant bottle out of the tire infla-tion compressor.
The filler hose remains attached to the tiresealant bottle.
XDrive to the nearest qualified specialist work-shop and have the tire changed there.
XHave the tire sealant bottle replaced as soonas possible at a qualified specialist workshop.
XHave the tire sealant bottle replaced everyfour years at a qualified specialist workshop.
Battery (vehicle)
12 V battery – important safety notes
Special tools and expert knowledge are requiredwhen working on the battery, e.g. removal andinstallation. You should therefore have all workinvolving the battery carried out at a qualifiedspecialist workshop.
GWARNING
Work carried out incorrectly on the battery
can lead, for example, to a short circuit and
thus damage the vehicle electronics. This can
lead to function restrictions applying to
safety-relevant systems, e.g. the lighting sys-
tem, the ABS (anti-lock braking system) or the
ESP®(Electronic Stability Program). The oper-
ating safety of your vehicle may be restricted.
You could lose control of the vehicle, for
example:
Rwhen braking
Rin the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is a risk of an accident.
In the event of a short circuit or a similar inci-
dent, contact a qualified specialist workshop
immediately. Do not drive any further. You
should have all work involving the battery car-
ried out at a qualified specialist workshop.
For further information about ABS and ESP®,see (Ypage 65) and (Ypage 68).
All vehicles except vehicles with a lithium-ion battery:
GWARNING
Electrostatic build-up can lead to the creation
of sparks, which could ignite the highly explo-
sive gases of a battery. There is a risk of an
explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The highly flammable gas mixture forms whencharging the battery as well as when jump-start-ing.
Always make sure that neither you nor the bat-tery is electrostatically charged. A build-up ofelectrostatic charge can be caused, for exam-ple:
Rby wearing clothing made from syntheticfibers
Rdue to friction between clothing and seats
Rif you push or pull the battery across the car-pet or other synthetic materials
Rif you rub the battery with a cloth
GWARNING
During the charging process, a battery produ-
ces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
Battery (vehicle)319
Breakdo wn assis tan ce
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RMake sure that the positive terminal of a
connected battery does not come into con-
tact with vehicle parts.
RNever place metal objects or tools on a bat-
tery.
RIt is important that you observe the descri-
bed order of the battery terminals when
connecting and disconnecting a battery.
RWhen jump-starting, make sure that the
battery poles with identical polarity are
connected.
RIt is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
RNever connect or disconnect the battery
terminals while the engine is running.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion.
All vehicles:
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately
and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
!Have the battery regularly checked at aqualified specialist workshop.
Comply with the service intervals in the Main-tenance Booklet, or contact a qualified spe-cialist workshop for more information.
!Always have work on batteries carried out ata qualified specialist workshop.
Should it, in exceptional circumstances, beabsolutely necessary to disconnect the 12-volt battery yourself, please observe the fol-lowing:
RSecure the vehicle to prevent it from rollingaway.
RSwitch off the ignition.
RDisconnect the negative terminal first andthen the positive terminal.
The transmission is locked in position]after disconnecting the battery.
After the work has been done, install the bat-tery and replace the cover of the positive ter-minal clamp firmly.
Comply with safety precautions and take pro-tective measures when handling batteries.
Risk of explosion.
Fire, open flames and smoking areprohibited when handling the bat-tery. Avoid creating sparks.
Electrolyte or battery acid is corro-sive. Avoid contact with skin, eyes orclothing. Wear suitable protectiveclothing, especially gloves, apronand faceguard. Immediately rinseelectrolyte or acid splashes off withclean water. Contact a physician ifnecessary.
Wear eye protection.
Keep children away.
Observe this Operator's Manual.
For safety reasons, Mercedes-Benz recom-mends that you only use batteries which havebeen tested and approved for your vehicle by
320Battery (vehicle)
Breakdown assistance