2019 MERCEDES-BENZ G-CLASS service

Callin
gth eMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally.
Multimedia system:
4 Phone 5
ª Contac ts #
Call Mercedes meconnect.
The callismade.
Then, youcan selectaser viceand becon‐
ne cted toaspec ialistat theMer cedes- Benz
Cus tomer Cent er.
Making acall viatheove rhead contr olpa nel
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion. R
The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally. 1
Service callbutton(me button)
2 SOS buttoncover
3 SOS button #
Tomak ease rvice call: press butt on1. #
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. #
Press and hold SOS button3 forat lea st
one second.
If aser vice callisactiv e,an emer gency callcan
st ill be trigg ered. This hasprior ity ove rall other
activ ecalls.
Ser vice calls areonl ypossible ifamobile phone
ne tworkis available.
Inf orma tion abou tth eser vice callusing the
me butt on
A call totheMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system.
In theeve ntofabr ea kdo wn, youwill getsu p‐
po rt:
R Aqu alif ied Mer cedes-Ben zte ch nici anpro‐
vid es brea kdo wnassist anc eon siteand/ or
th eve hicle willbetowe dto thenear est
aut hor ized Mercedes- BenzCenter.
Yo uma ybe charge dfo rth ese services. 290
Multimedia system

Yo
ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page29 1).
Inf ormation onMer cede sme connectacci ‐
dent manag ement
The Mercedes meconnect accidentmanag e‐
ment isan extensi on oftheMer cedes- Benz
emer gency callsy stem (/ page292).
An emer gency callis ma de totheMer cedes-
Benz emergency callcent erafte ran accide nt:
R Avo ice con nection ismade toacon tact per ‐
son attheMer cedes- Benzemergency call
cent er.
R Ifnece ssary,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ectacci‐
dent manag ement. Fo
rw ardin gth ecall isno tpossible inall
count ries.
R Ifneces sary,theve hicle willbetowe dto an
aut hor izedMer cedes-Ben zCent er.
Ar ranging aser vice appointment via
Mer cedes meconnect
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er
em ployeedeals withyo ur appoin tment.The inf
ormat ionisthen sent toyour desir ed
ser viceout let.
This serviceout letwill then con tact you
wit hin 24hour s.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear saf te ra cer tain per iod oftim e. Tr
ansf erre ddata during ase rvice call Obser
vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
When youmak easer vicecall viaMer cedesme
co nn ect ,dat awill betransm itted.
The follo wing datais transmit tedifaser vice call
is made viaMer cedes meconnect:
R Vehicle identif ication number
R Reason forth einitiat ionofthecall Multimedia
system 29
1

Mer
cede s-Benz emergency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheev ent ofan acciden t.eCall
in no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate.
Mer cedes-Benz eCallonl yfunctions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Ins ufficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( / pag e29 4). To
disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s at
thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
The eme rgency callcan bemade automatical ly
( / pag e293) ormanuall y(/ page293 ).Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin the media display:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall system at:htt p://
www .mercedes- benz.com /con nect_ecall . 292
Multimedia system

Dele
ting brow ser data
Multimedia system:
4 Connec t5
z Browser
5 Z Option s5
Delet eBrowser Data
The follo wing option sar eav ailable:
R All
R Cache
R Cook ies
R Entered URLs
R FormDat a #
Select anoptio n. #
Select Yes.
Ma nagi ngbookm arks
Multimedia system:
4 Connec t5
z Browser
5 ß Bookmarks
Selecting abookmar k #
Select anent ry. Cr
eat ing abookm ark #
Sele ctAdd New Bookmark. #
Entera URL andaname. #
Select ¡.
Editin gaboo kmar k #
Highl ightabookmar k. #
Select p. #
Select Edit . #
EnteraUR Land aname . #
Select ¡.
De leting abo okmar k #
Highlight aboo kmar k. #
Select p. #
Select Dele te. #
Select Yes.
Cl os ingthe brow ser
Multimedia system:
4 Connec t5
z Browser #
Select åCloseBrowser . Int
erne tra dio Cal
ling up Inte rn et radio
Re quirement s:
R The Interne tra dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
The service sar ecou ntry-dependen t.
Fo rmor einf ormation, consultanauthor ized
Mer cedes-B enzCent er.
Multimedia system:
4 Radio 5
Þ Radio Source #
Select TuneIn Radio.
The Interne tra dio displa yappear s.The last
st atio nse tst ar ts pla ying .
% The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. 298
Multimed iasystem

Multimedia
system:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . #
Establish ate lephon econ nection . #
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es.
% Youcan also have thesat ellit eser vice acti‐
va tedonline. Todo so, please visithttp:// www
.siriusxm. com(USA)orhtt p://
www .siriusxm. ca(Canada).
Switc hingonsat ellit era dio
Mu ltimed iasystem:
4 Radio 5
Þ Radio Source #
Select SiriusXM Radio. Multimedia
system 317

Disp
laying satellit era dio service informa tion
Multime diasystem:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation. Sound
To
ne settings Inf
ormat ionabout thesound system
The soun dsy stem has atot alout put of100W
and iseq uippe dwit h6 spea kers.It is available
fo rall functions inthera dio and media modes.
Calling upthesound menu
Multi media system:
4 Media 5
00BB Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Automat icVolum eAdj ustmen t
R Other Soun dSet tings #
Select asoun dmen u.
Ad jus tingtreb le,mid- rang eand bass set‐
tings
Multimedia system:
4 Media 5
00BB Sound 5
Equalizer #
Select Treble, MidRange orBass. #
Chang eth ese ttings.
Ac tiv atin g/deac tivatin gaut omati cvo lum e
adj ustm ent
Multime diasystem:
4 Media 5
00BB Sound
5 Autom aticVolume Adjustmen t
Au tomatic volume adjustment com pens ates for
dif fering volumes whenchang ingbetween audio
sour ces. #
Activate0073 ordeacti vate 0053 thefunc tion.
Ad jus tingthe balanc e/fader
Mu ltimed iasystem:
4 Media 5
00BB Sound
5 Balance andFader #
Adjus tth ebalance andfader . #
Toexitth emenu :pr ess the0038 button. Bur
mes ter®
sur round soun dsy stem Inf
orma tion abou tth eBu rm ester®
sur round
soun dsy stem
The Burmes ter®
sur round soun dsy stem has a
to ta loutput of590 Wand iseq uipped with15
speak ers. Itis available forall functions inthe
ra dio and media modes.
Calling upthesound menuinthe
Bu rm ester®
sur round soun dsy stem
Multi media system:
4 Media 5
00BB Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Automat icVolum eAdj ustmen t
R Surroun dSoun d
R Soun dFoc us
R Other Soun dSet tings #
Select afun ction . Mult
imed iasystem 32
1

ASS
YSTPL US service interva ldisp lay Fu
nction oftheASS YSTPL US service interva l
displ ay The
ASSYSTPL US service interva ldispla yon the
Ins trument Displaypr ov ides informatio non the
re maini ngtime ordis tance before thene xt
ser vice duedate.
Yo ucan hide this ser vice mess ageusing the
bac kbutt onon thelef t-hand sideofthesteer ing
wheel.
Depen dingonhowtheve hicle isused, the
ASS YSTPL US service interva ldispla yma y
shor tenth eser vice interva l,e.g. inthefo llo wing
cases :
R Mainl yshor t-dis tance drivi ng
R Whe nth eengine isoftenleft idling forlong
per iods
R Intheeve ntoffreq uent col dstar tphase s
Mer cedes-Ben zre comme ndsavoiding such
oper ating condit ions.
Yo ucan obtain further information concerning
th eser vicing ofyour vehicle from aqu alif ied spec
ialistwo rkshop, e.g.anaut hor ized
Mer cedes-Benz Center. Displa
yingtheser vice dueda te On-boar
dcom puter:
4 Service 5
ASS YST PLUS
The next ser vice duedateis displa yed. #
Toexitth edisp lay: press thebac kbutt on
on thelef t-hand sideofthesteer ing wheel.
Mak esur eto obser vethefo llo wing further rela‐
te dsubjec t:
R Oper ating theon- boar dcom puter
(/ page202). Inf
ormat iononregular maintenance work *
NO
TEPrema turewe arthro ugh failur eto
obser veser vice duedates Ser
vice workwhic his no tcar ried out atthe
ri ght time orincom pletely can lead to
inc reased wearand damag eto theve hicle. #
Alw aysobser vethepr escr ibed service
int erva ls. #
Alw aysha ve thepr escr ibed service
wo rkcar ried out ataqu alif ied spec ialist
wo rkshop. Special
service requ irement s The
prescr ibed service interva lis based onnor ‐
mal opera tionoftheve hicle. Maintenance work
will needto be per form ed mor eof tenif th eve hi‐
cle isoper ated under arduous conditions or
incr eased loads.
The ASSYSTPL US service interva ldispla yis onl y
an aid. Thedriver oftheve hicle bearsre sponsi‐
bility asrega rdsto whe ther maint enanc ewo rk
nee dstobe per form ed mor eof tenth an spec i‐
fi ed based ontheactual operating conditions
and/or loads.
Ex am ples ofarduous operating conditions :
R regular citydriving withfreq uent intermedi‐
at estops
R mainly short-distance drivi ng 33
6
Ma intena nce and care

R
freq uent operation inmount ainouste rrain or
on poor road sur faces
R whe nth eengine isoftenleft idling forlong
per iods
R oper ation inpar ticula rly dus tycond ition s
and /orif air -rec ircula tion mod eis freq uen tly
used
In these orsimilar operating conditions ,ha ve the
int erior airfilt er ,engin eair clean er,engin eoil
and oilfilt er etc. chang edmor efreq uent ly.The
tir es mus tbe checkedmor efreq uentl yif th e
ve hicle isoper ated under increased loads. Fur‐
th er information canbeobt ained ataqu alif ied
spec ialistwo rkshop. Batt
erydisconne ctionperiods The
ASSYSTPL US service interva ldisp lay
can onlycalculat eth eser vice dueda te when
th ebat tery isconnect ed. #
Notedown theser vice duedatedispla yedon
th eins trument displaybef orediscon necting
th ebatt ery(/ page336). Engine
compartment Opening/closing
thehood &
WARNIN GRisk ofacci dent ifth eengine
hood isunlatc hedwhile driving
An unloc kedengin ehood mayopen upwhen
th eve hicle isin mo tion andblockyo ur vie w. #
Neverunla tchth eengine hoodwhile
dr iving. #
Beforeev erytrip, ensur eth at the
engine hoodislatc hed. &
WARNIN GRisk ofacci dent andinjury
when openingand closingtheengine
hood
When opening orclosing theengine hood,it
ma ysuddenl ydr op intoth eend position .
Ther eis arisk ofinjur yfo ran yone inthe
engine hood's rang eof mo vement. #
Onlyopen orclose theengine hood
when ther ear eno per sons inthe
engine hood's rang eof mo vement. &
WARNIN GDang erofburnswhen open‐
ing thehood
If yo uopen thehood when theengine has
ove rheat edordur ing afire intheengine
com partmen t,yo uco uld come intoco ntact
wit hho tga ses orother escaping operating
fl uids. #
Beforeopen ingthehood, allowthe
engine tocool down. #
Intheeve ntofafire intheengine com‐
par tmen t,ke ep thehood closed and
call thefire ser vice. &
WARNIN GRisk ofinju rydue tomo ving
par ts
Cer tain com pone ntsin theengine compart‐
ment maycon tinue tomo veorsuddenly
mo veagain evenaf te rth eignition hasbeen
switc hedoff,e.g. thecooler fan.
Ma kesur eof thefo llo wing beforeper form ing
ta sk sin theengine compartmen t: #
Swi tchth eignition off. Maint
enanc eand care33
7