2019 MERCEDES-BENZ CLA ignition

Mercedes-Benz Customer Assistance Centerat 1-800-FOR-MERCedes (1-800-367-6372)or 1-866-990-9007
XYou will be asked for your password.
XReturn to your vehicle at the time agreed uponwith the Mercedes-Benz Customer Assis-tance Center.
Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,Android™)
To do this, you will need your identification num-ber and password.
Vehicle remote closing
The valet locking feature can be used when youhave forgotten to lock the vehicle and you are nolonger nearby.
The vehicle can then be locked by the Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately locked remotelyup to four days after the ignition was lastswitched off. After this time, the valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
The valet locking feature is available if the rele-vant mobile phone network is available and adata connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Centerat 1-800-FOR-MERCedes (1-800-367-6372)or 1-866-990-9007You will be asked for your password.
The next time you are inside the vehicle and youswitch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage appears in the multifunctiondisplay.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,Android™)
To do this, you will need your identification num-ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agency isinformed of the location of the vehicle.
If the anti-theft alarm system is activated forlonger than 30 seconds, Mercedes me connectautomatically notifies the Mercedes-Benz Cus-tomer Assistance Center.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center.
The customer service representative can usethe received data to decide what kind of assis-tance is required. You are then, for example,guided to the nearest Mercedes-Benz ServiceCenter or a recovery vehicle is called.
If vehicle data needs to be transferred during anMB Info call or a Roadside Assistance call, this isinitiated by the Customer Assistance Center.
TheRoadside Assistance ConnectedRoadside Assistance Connectedmes-sage appears in the display. If the Vehicle HealthCheck can be started, theRequestRequestforforVehi‐Vehi‐cle Diagnostics Received Start vehi‐cle Diagnostics Received Start vehi‐cle diagnostics?cle diagnostics?message appears in thedisplay.
XPress theYesYesbutton to confirm the message.
XIf theVehicle Diagnostics PleaseVehicle Diagnostics PleaseStart IgnitionStart Ignitionmessage appears: turn theSmartKey to positionHin the ignition lock(Ypage 123).
XIf thePlease follow the instructionsPlease follow the instructionsreceivedreceivedbybyphonephoneandandmovemoveyouryourvehi‐vehi‐cle to a safe position.cle to a safe position.messageappears: please follow the instructions
Features253
Stowage and features
Z

Engine compartment
Hood
Important safety notes
GWARNING
If the hood is unlatched, it may open up when
the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. Before
every trip, ensure that the hood is locked.
GWARNING
When opening and closing the hood, it may
suddenly fall into the closed position. There is
a risk of injury to persons within range of
movement of the hood.
Open and close the hood only when no one is
within its range of movement.
GWARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department.
GWARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There
is a risk of injury.
If you need to do any work inside the engine
compartment:
Rswitch off the ignition
Rnever reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
Rremove jewelry and watches
Rkeep items of clothing and hair, for exam-
ple, away from moving parts
GWARNING
The ignition system and the fuel injection sys-
tem work under high voltage. If you touch
components which are under voltage, you
could get an electric shock. There is a risk of
injury.
Never touch components of the ignition sys-
tem or fuel injection system when the ignition
is switched on.
To ensure the flow of fresh air through the airvents into the vehicle interior, please observethe following notes (Ypage 121):
Opening the hood
GWARNING
Certain components in the engine compart-
ment, such as the engine, radiator and parts
of the exhaust system, can become very hot.
Working in the engine compartment poses a
risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following.
GWARNING
When the hood is open and the windshield
wipers are set in motion, you can be injured by
the wiper linkage. There is a risk of injury.
Always switch off the windshield wipers and
the ignition before opening the hood.
!Make sure that the windshield wipers arenot folded away from the windshield. Youcould otherwise damage the windshield wip-ers or the hood.
260Engine compartment
Maintenance and care

Example: engine oil cap
XTurn capCcounter-clockwise and remove it.
XAdd engine oil.If the oil level is at or below the MIN mark onthe oil dipstick, add 1.1 US qt (1.0 liter) ofengine oil.
XReplace capCon the filler neck and turnclockwise.Ensure that the cap locks into place securely.
XCheck the oil level again with the oil dipstick(Ypage 261).
Further information on engine oil (Ypage 322).
Checking and adding other service
products
Checking coolant level
GWARNING
The cooling system is pressurized, particularly
when the motor is warm. If you open the cap,
you could be scalded if hot coolant sprays out.
There is a risk of injury.
Let the engine cool down before you open the
cap. Wear protective gloves and protective
eyewear when opening. Open the cap slowly
to release pressure.
!The coolant level must only be checked andcorrected when the engine has cooled down(coolant temperature under 104 ‡ (40 †).Checking the coolant level when the coolanttemperature is over 104‡(40 †) can lead todamage to the engine or the engine coolingsystem.
XPark the vehicle on a level surface.
Only check the coolant level when the vehicleis on a level surface and the engine has cooleddown.
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 123).
XCheck the coolant temperature display in theinstrument cluster.The coolant temperature must be below104 ‡ (40 †).
XTurn the SmartKey to positionZ(Ypage 123) in the ignition lock .
XSlowly turn capCcounter-clockwise and torelieve excess pressure.
XTurn capCfurther counter-clockwise andremove it.If the coolant is at the level of marker bar

GWARNING
Windshield washer concentrate could ignite if
it comes into contact with hot engine compo-
nents or the exhaust system. There is a risk of
fire and injury.
Make sure that no windshield washer con-
centrate is spilled next to the filler neck.
XTo open:pull capCupwards by the tab.
XAdd the premixed washer fluid.
XTo close:press capConto the filler neckuntil it engages.
If the washer fluid level drops below the recom-mended minimum of 1 liter, a message appearsin the multifunction display prompting you toadd washer fluid (Ypage 218).
Further information on windshield washer fluid/antifreeze (Ypage 323).
ASSYST PLUS
Service message
The ASSYST PLUS service interval displayinforms you of the next service due date.
You can find information on the type of serviceand service intervals in the Maintenance Book-let.
You can obtain further information from anauthorized Mercedes-Benz Center or athttp://www.mbusa.com (USA only).
iThe ASSYST PLUS service interval displaydoes not show any information on the engineoil level. Observe the notes on the engine oillevel (Ypage 261).
The multifunction display shows a service mes-sage for several seconds, e.g.:
RService A in .. daysService A in .. days
RService A dueService A due
RService A overdue by .. daysService A overdue by .. days
Depending on the operating conditions of thevehicle, the remaining time or distance until thenext service due date is displayed.
The letterAAorBB, possibly in connection with anumber or another letter, indicates the type ofservice.AAstands for a minor service andBBfor amajor service.
You can obtain further information from anauthorized Mercedes-Benz Center.
The ASSYST PLUS service interval display doesnot take into account any periods of time duringwhich the battery is disconnected.
Maintaining the time-dependent service sched-ule:
XNote down the service due date displayed inthe multifunction display before disconnect-ing the battery.
or
XAfter reconnecting the battery, subtract thebattery disconnection periods from the ser-vice date shown on the display.
Hiding a service message
XPress thevor8button on the steeringwheel.
Displaying service messages
XSwitch on the ignition.
XPress theYorebutton to select theServ.Serv.menu.
XPress thecordbutton to select theASSYSTASSYSTPLUSPLUSsubmenu and confirm by press-ing thevbutton.The service due date appears in the multi-function display.
264ASSYST PLUS
Maintenance and care

To clean, use plenty of water and a mild cleaningagent without additional or abrasive products,e.g. use a car shampoo approved for Mercedes-Benz.
XDry vehicles covered with film using a soft,absorbent cloth after every wash.Water marks could otherwise form.
Scratches, corrosive deposits, areas affected bycorrosion and damage caused by inadequatecare cannot always be completely repaired. Insuch cases, visit a qualified specialist workshop.
XRemove dirt immediately, where possible,while avoiding rubbing too hard.The decorative film may be irreparably dam-aged.
XSoak insect remains with insect remover andrinse off the treated areas afterwards.
XSoak bird droppings with water and rinse offthe treated areas afterwards.
The Paint Cleaner cleaning product, which hasbeen approved and recommended byMercedes-Benz, should be used when dirt haspenetrated the decorative film surface or thedecorative film has become dull.
The manufacturer can provide you with infor-mation on special care and cleaning products.
Laminated surfaces may exhibit optical differ-ences to surfaces which were not protected by adecorative film when the decorative film isremoved.
iHave work or repairs on decorative film car-ried out at a qualified specialist workshop.Mercedes-Benz recommends that you use anauthorized Mercedes-Benz Center for thispurpose.
Cleaning the vehicle parts
Cleaning the wheels
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Do not use acidic wheel cleaning productsto remove brake dust. This could damagewheel bolts and brake components.
!Do not park your vehicle for a long period oftime directly after cleaning, particularly aftercleaning the wheel rim with wheel cleaner.Wheel cleaner can lead to the increased cor-rosion of the brake discs and pads. Therefore,drive for a few minutes after cleaning. Byheating up the brakes, the brake discs andpads dry. The vehicle can then be parked for along period of time.
Cleaning the windows
GWARNING
You could become trapped by the windshield
wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
!Only fold the windshield wipers away fromthe windshield when vertical. Otherwise, youwill damage the hood.
!Do not use dry cloths, abrasive products,solvents or cleaning agents containing sol-vents to clean the inside of the windows. Donot touch the insides of the windows withhard objects, e.g. an ice scraper or ring. Thereis otherwise a risk of damaging the windows.
!Clean the water drainage channels of thewindshield and the rear window at regularintervals. Deposits such as leaves, petals andpollen may under certain circumstances pre-vent water from draining away. This can leadto corrosion damage and damage to elec-tronic components.
XClean the inside and outside of the windowswith a damp cloth and a cleaning product thatis recommended and approved by Mercedes-Benz.
268Care
Maintenance and care

Cleaning wiper blades
GWARNING
You could become trapped by the windshield
wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
!Only fold the windshield wipers away fromthe windshield when vertical. Otherwise, youwill damage the hood.
!Do not pull the wiper blade. Otherwise, thewiper blade could be damaged.
!Do not clean wiper blades too often and donot rub them too hard. Otherwise, the graph-ite coating could be damaged. This couldcause wiper noise.
!Hold the wiper arm securely when foldingback. The windshield could be damaged if thewiper arm smacks against it suddenly.
XFold the windshield wiper arms away from thewindshield.
XCarefully clean the wiper blades with a dampcloth.
XFold the windshield wiper arms back againbefore switching on the ignition.
Cleaning the exterior lighting
!Only use cleaning agents or cleaning clothswhich are suitable for plastic light lenses.Unsuitable cleaning agents or cleaning clothscould scratch or damage the plastic light len-ses.
XClean the plastic lenses of the exterior lightswith a wet sponge and a mild cleaning agent,e.g. Mercedes-Benz car shampoo or cleaningcloths.
Cleaning the mirror turn signals
!Only use cleaning agents or cleaning clothsthat are suitable for plastic lenses. Unsuitablecleaning agents or cleaning cloths couldscratch or damage the plastic lenses of themirror turn signals.
XClean the plastic lenses of the mirror turn sig-nals in the exterior mirror housing using a wetsponge and mild cleaning agent, e.g.Mercedes-Benz car shampoo or cleaningcloths.
Cleaning the sensors
!If you clean the sensors with a powerwasher, make sure that you keep a distanceof at least 11.8 in(30 cm) between the vehicleand the power washer nozzle. Informationabout the correct distance is available fromthe equipment manufacturer.
XClean sensorsCof the driving systems withwater, car shampoo and a soft cloth.
Cleaning the rear view camera
!Do not clean the camera lens and the areaaround the rear view camera with a powerwasher.
Care269
Maintenance and care
Z

plenty of clean water and seek medical atten-
tion.
HEnvironmental note
Batteries contain pollutants.
It is illegal to dispose of them
with the household rubbish.
They must be collected sep-
arately and disposed of in an
environmentally responsible
recycling system.
Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies.
!Have the battery regularly checked at aqualified specialist workshop.
Comply with the service intervals in the Main-tenance Booklet, or contact a qualified spe-cialist workshop for more information.
!You should have all work involving the bat-tery carried out at a qualified specialist work-shop. In the exceptional case that it is neces-sary for you to disconnect the battery your-self, make sure that:
Rswitch off the engine and remove theSmartKey. On vehicles with KEYLESS-GO,make sure that the ignition is switched off.Check that all the indicator lamps in theinstrument cluster are off. Otherwise, elec-tronic components, such as the alternator,may be damaged.
Ryou first remove the negative terminalclamp and then the positive terminalclamp. Never swap the terminal clamps.Otherwise, the vehicle's electronic systemmay be damaged.
Rin vehicles with automatic transmission,the transmission is locked in position]after the battery is disconnected. The vehi-cle is secured against rolling away. You canthen no longer move the vehicle.
The battery and the cover of the positive ter-minal clamp must be installed securely duringoperation.
Comply with safety precautions and take pro-tective measures when handling batteries.
Risk of explosion.
Fire, open flames and smoking areprohibited when handling the bat-tery. Avoid creating sparks.
Battery acid is caustic. Avoid contactwith skin, eyes or clothing.
Wear suitable protective clothing,especially gloves, apron and face-guard.
Rinse any acid spills immediatelywith clear water. Contact a physicianif necessary.
Wear eye protection.
Keep children away.
Observe this Operator's Manual.
For safety reasons, Mercedes-Benz recom-mends that you only use batteries which havebeen tested and approved for your vehicle byMercedes-Benz. These batteries provideincreased impact protection to prevent vehicleoccupants from suffering acid burns should thebattery be damaged in the event of an accident.
In order for the battery to achieve the maximumpossible service life, it must always be suffi-ciently charged.
Like other batteries, the vehicle battery maydischarge over time if you do not use the vehicle.In this case, have the battery disconnected at aqualified specialist workshop. You can alsocharge the battery with a charger recommendedby Mercedes-Benz. Contact a qualified special-ist workshop for further information.
Have the battery condition of charge checkedmore frequently if you use the vehicle mainly forshort trips or if you leave it standing idle for alengthy period. Consult a qualified specialistworkshop if you wish to leave your vehicleparked for a long period of time.
280Battery (vehicle)
Breakdown assistance

If the indicator/warning lamps do not light up in the instrument cluster at low temperatures, it is verylikely that the discharged battery has frozen. In this case you may neither jump-start the vehicle norcharge the battery. Let the battery thaw first. The service life of a thawed-out battery may be shorter.The starting characteristics can be impaired, particularly at low temperatures. Have the thawed-outbattery checked at a qualified specialist workshop.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged, theengine can be jump-started from another vehicle or from a second battery using jumper cables.Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible, jump-start the vehicle using a second battery or a jump-starting device.
RYou may only jump-start the vehicle when the engine and exhaust system are cold.
RDo not start the engine if the battery is frozen. Let the battery thaw first.
ROnly jump-start from batteries with a 12 V voltage rating.
ROnly use jumper cables that are not damaged and have a sufficient cross-section and insulatedterminal clamps.
RMake sure that the two vehicles do not touch.
Make sure that:
RThe jumper cables are not damaged.
RNon-insulated parts of the terminal clamps do not come into contact with other metal parts whilethe jumper cables are connected to the battery.
RThe jumper cables cannot come into contact with parts that can move when the engine is running,such as the V-belt pulley or the fan.
XSecure the vehicle by applying the electric parking brake.
XShift the transmission to position].
XTurn the SmartKey to positionZin the ignition lock and remove it.
XSwitch off all electrical consumers, e.g. rear window defroster, lighting, etc.
XOpen the hood.
Jump-starting283
Breakdown assistance
Z