2019 MERCEDES-BENZ CLA ESP

Do not touch the hot heating elements of the
cup holder. Always make sure that children
cannot access the hot heating elements of the
cup holder. Never leave children unsuper-
vised in the vehicle.
GWARNING
If objects in the passenger compartment are
stowed incorrectly, they can slide or be
thrown around and hit vehicle occupants. In
addition, cup holders, open stowage spaces
and mobile phone brackets cannot always
retain all objects they contain. There is a risk
of injury, particularly in the event of sudden
braking or a sudden change in direction.
RAlways stow objects so that they cannot be
thrown around in such situations.
RAlways make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets.
RClose the lockable stowage spaces before
starting a journey.
RAlways stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or bulky objects in
the trunk.
!Only use the cup holders for containers ofthe right size and which have lids. The drinkscould otherwise spill.
Observe the loading guidelines (Ypage 239).
The stowage compartments in the doors providespace for bottles:
Rfront: capacity up to 34 fl. oz. (1.0l)
Rrear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front center console
CCup holder
The cup holder and the rubber mat underneathcan be removed for cleaning. Clean them withclean, lukewarm water only.
XTo remove:carefully pull in upper sections ofcup holderCon the driver's and front-passenger sides until they release.
XLift the cup holder upwardsDuntil it can beremoved.
XTo install:insert cup holder into lateralcurved sectionsDin the stowage compart-ment. Insert the cup holder so that the wedge
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Have the system checked at the nearestMercedes-Benz Service Center or contact thefollowing service hotlines:
Mercedes-Benz Customer Assistance Center at1-800-FOR-MERCedes (1-800-367-6372) or1-866-990-9007
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
Ryou see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily be
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation(Ypage 248).
An emergency call is dialed automatically if anair bag or Emergency Tensioning Device is trig-gered. You cannot end an automatically trig-gered emergency call yourself.
An emergency call can also be initiated man-ually.
As soon as the emergency call has been initi-ated, the indicator lamp in the SOS buttonflashes. TheConnecting CallConnecting Callmessageappears in the multifunction display.
The audio output is muted.
Once the connection has been made, theCallCallConnectedConnectedmessage appears in the multifunc-tion display.
All important information on the emergency istransmitted, for example:
RCurrent location of the vehicle (as determinedby the GPS system)
RVehicle identification number
RInformation on the severity of the accident
Shortly after the emergency call has been initi-ated, a voice connection is automatically estab-lished between the Customer Assistance Centerand the vehicle occupants.
RIf the vehicle occupants are responsive, theMercedes-Benz Customer Assistance Centerattempts to get more information on theemergency.
RIf there is no response from the vehicle occu-pants, an ambulance is immediately sent tothe vehicle
If no voice connection can be established to theMercedes-Benz Customer Assistance Center,the system has been unable to initiate an emer-gency call.
This can occur, for example, if the relevantmobile phone network is not available. The indi-cator lamp in the SOS button flashes continu-ously.
TheCall FailedCall Failedmessage appears in the mul-tifunction display and must be confirmed.
In this case, summon assistance by othermeans.
Making an emergency call
XTo initiate an emergency call manually:press coverCbriefly to open.
XPress and hold the SOS button for at least onesecondD.The indicator lamp in SOS buttonDflashesuntil the emergency call is concluded.
XWait for a voice connection to the Mercedes-Benz Customer Assistance Center.
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XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
XAfter the emergency call, close coverC.
If the mobile phone network is unavailable,Mercedes me connect is not able to make anemergency call. If you leave the vehicle imme-diately after pressing the SOS buttonD, you donot know if Mercedes me connect has success-fully made the emergency call. In this case,always summon assistance by other means.
Roadside Assistance button
XTo make a call:press Roadside Assistancecall buttonC.This initiates a call to the Mercedes-Benz Cus-tomer Assistance Center.
The indicator lamp in Roadside Assistancecall buttonCflashes while the call is active.TheConnecting CallConnecting Callmessage appears onthe multifunction display. The audio output ismuted.
If a connection can be established, theCallCallConnectedConnectedmessage appears in the multifunc-tion display.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
The display of the multimedia system indicatesthat a call is active. During the call, you canchange to the navigation menu by pressing theNAVI button on the multimedia system, forexample.
Voice output is not available in this case.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
From the remote malfunction diagnosis, theMercedes-Benz Customer Assistance Centercan ascertain the nature of the problem(Ypage 253).
The Mercedes-Benz Customer Assistance Cen-ter either sends a qualified Mercedes-Benz tech-nician or makes arrangements for your vehicleto be transported to the nearest Mercedes-BenzService Center.
You may be charged for services such as repairwork and/or towing.
You can find more information in the separateMercedes me connect manual.
The system has not been able to initiate a Road-side Assistance call, if:
RtheRindicator lamp for the RoadsideAssistance call button is flashing continu-ously.
Rno voice connection to the Mercedes-BenzCustomer Assistance Center was estab-lished.
This can occur if the relevant mobile phone net-work is not available, for example.
TheCallCallFailedFailedmessage appears on the mul-tifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
MB Info call button
XTo make a call:press MB Info call buttonC.This initiates a call to the Mercedes-Benz Cus-tomer Assistance Center.
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The destination download function is availableif:
Rthe vehicle is equipped with a navigation sys-tem.
Rthe relevant mobile phone network is availa-ble and data transfer is possible.
Route Assistance
This service is part of the Mercedes me connectPLUS Package and cannot be obtained sepa-rately.
You can use the Route Assistance function evenif the vehicle is not equipped with a navigationsystem.
Within the framework of this service, you receivea professional and reliable form of navigationsupport without having to leave your vehicle.
The customer service representative finds asuitable route depending on your vehicle's cur-rent position and the desired destination. Youwill then be guided live through the current routesection.
Search and Send
General notes
To use "Search & Send", your vehicle must beequipped with Mercedes me connect and a nav-igation system. Additionally, a Mercedes meconnect service subscription must be comple-ted.
"Search & Send" is a destination entry service. Adestination address found on Google Maps™can be transferred via Mercedes me connectdirectly to your vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://maps.google.comand enter a destination address into the entryfield.
XTo send the destination address to the e-mail address of your Mercedes me con-nect account:click the corresponding but-ton on the website.
Example:
If you select 'Send to vehicle' and then'Mercedes-Benz', the destination address willbe sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified whensetting up your Mercedes me connectaccount into the corresponding field.
XClick "Send".
Information on specific commands such as"Address entry" or "Send" can be found on thewebsite.
Calling up a transmitted destination
address
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 123).The transmitted destination address is loadedinto the vehicle's navigation system.
A display message appears, asking whethernavigation should be started.
XSelectYesYesby turning3or sliding1the controller and confirm with7.The system calculates the route and subse-quently starts the route guidance with theaddress entered.
If you selectNoNothe address can be stored inthe address book.
If you have sent more than one destinationaddress, each individual destination must beconfirmed separately.
Destination addresses are loaded in the sameorder as the order in which they were sent.
If you have multiple Mercedes-Benz vehicleswith Mercedes me connect and activeMercedes me connect accounts:
If multiple vehicles are registered under thesame e-mail address, the destination will besent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote opening if youhave unintentionally locked your vehicle and areplacement SmartKey is not available.
The vehicle can be unlocked by the Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately unlockedremotely within four days of the ignition beingturned off. After this time, remote unlockingmay be delayed by 15 to 60 minutes. After30 days, the vehicle can no longer be unlockedremotely.
The vehicle remote opening feature is availableif the relevant mobile phone network is availableand a data connection is possible.
XContact the following service hotlines:
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Information about Service
Resetting the ASSYST PLUS service
interval display
!If the ASSYST PLUS service interval displayhas been inadvertently reset, this setting canbe corrected at a qualified specialist work-shop.
Have service work carried out as described inthe Maintenance Booklet. This may otherwiselead to increased wear and damage to themajor assemblies or the vehicle.
A qualified specialist workshop, e.g. an author-ized Mercedes-Benz Center, will reset theASSYST PLUS service interval display after theservice work has been carried out. You can alsoobtain further information on maintenancework, for example.
Special service requirements
The specified maintenance interval takes onlythe normal operation of the vehicle intoaccount. Under arduous operating conditions orincreased load on the vehicle, maintenancework must be carried out more frequently, forexample:
Rregular city driving with frequent intermediatestops
Rif the vehicle is primarily used to travel shortdistances
Ruse in mountainous terrain or on poor roadsurfaces
Rif the engine is often left idling for long periods
Rin particularly dusty conditions, or if air-recir-culation mode is frequently used
In these or similar operating conditions, havethe interior filter, engine air cleaner, engine oiland oil filter, for example, changed more fre-quently. Under arduous operating conditions,the tires must be checked more often. Furtherinformation can be obtained at a qualified spe-cialist workshop, e.g. an authorized Mercedes-Benz Center.
Driving abroad
An extensive Mercedes-Benz Service network isalso available in other countries. You can obtainfurther information from any authorizedMercedes-Benz Center.
Care
General notes
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
!When cleaning your car, do not use:
Rdry, coarse or hard cloths
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do not scrub.
Do not touch the surfaces and films with hardobjects, e.g. rings or ice scrapers. Otherwise,you may scratch or damage the surfaces andfilms.
!Do not park your vehicle for a long period oftime directly after cleaning, particularly aftercleaning the wheel rim with wheel cleaner.Wheel cleaner can lead to the increased cor-rosion of the brake discs and pads. Therefore,drive for a few minutes after cleaning. Byheating up the brakes, the brake discs andpads dry. The vehicle can then be parked for along period of time.
Regular care of your vehicle is a condition forretaining the quality in the long term.
Use care products and cleaning agents recom-mended and approved by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
!When Active Distance Assist DISTRONIC orthe HOLD function is activated, the vehiclebrakes automatically in certain situations.
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RPlug-type couplings
RLight bulbs
RSeals
RTrim elements
RVentilation slots
Damaged seals or electrical components canlead to leaks or failures.
Cleaning the paintwork
!Do not affix:
Rstickers
Rfilms
Rmagnetic plates or similar items
to painted surfaces. You could otherwisedamage the paintwork.
Scratches, corrosive deposits, areas affected bycorrosion and damage caused by inadequatecare cannot always be completely repaired. Insuch cases, visit a qualified specialist workshop.
XRemove dirt immediately, where possible,while avoiding rubbing too hard.
XSoak insect remains with insect remover andrinse off the treated areas afterwards.
XSoak bird droppings with water and rinse offthe treated areas afterwards.
XRemove tree resin, oils, fuels and greases byrubbing gently with a cloth soaked in petro-leum ether or lighter fluid
XRemove coolant and brake fluid with a moistcloth and clear water.
XUse tar remover to remove tar stains.
XUse silicone remover to remove wax.
If water no longer forms "beads" on the paintsurface, use the paint care products recommen-ded and approved by Mercedes-Benz. This is thecase approximately every three to five months,depending on the climate conditions and thecare product used.
If dirt has penetrated the paint surface or if thepaint has become dull, the paint cleaner recom-mended and approved by Mercedes-Benzshould be used.
Do not use these care products in the sun or onthe hood while the hood is hot.
XUse a suitable touch-up stick, e.g. MB Touch-Up Stick, to repair slight damage to the paint-work quickly and provisionally.
Matte finish care
!Never polish the vehicle or the light alloywheels. Polishing causes the finish to shine.
!The following can give the paint a glossyappearance and thus reduce the matt effect:
RRubbing hard with unsuitable agents
RWashing the vehicle in direct sunlight
!Never use paint cleaner, buffing or polishingproducts, or gloss preserver, e.g. wax, for thepurpose of paintwork care. These productsare only suitable for high-gloss surfaces. Theiruse on vehicles with matte paintwork leads toconsiderable surface damage or, more spe-cifically, to shiny, spotted areas.
Always have paintwork repairs carried out at aqualified specialist workshop.
!Only use automatic car washes which cor-respond to the latest technological stand-ards. Never use wash programs which finishby treating the vehicle with hot wax.
Observe these notes if your vehicle has a clearmatte finish. This will help you to avoid damageto the paintwork due to incorrect treatment.
These notes also apply to light alloy wheels witha clear matte finish.
Use only insect remover and car shampoo fromthe range of care products approved byMercedes-Benz.
Cleaning the decorative film
!The following may have an effect on the ser-vice life and color of decorative film:
Rsunlight
Rtemperature, e.g. hot-air fan
Rweather conditions
Rstone impacts and dirt
Rchemical cleaning agents
Rgreasy substances
!Do not use any types of polish on matt dec-orative film. Polishing surfaces covered withfilm gives it a shiny finish.
!Do not treat matt or structured decorativefilm with wax. This may lead to marks thatcannot be removed.
Observe the notes in the section on the care andtreatment of matte paintwork (Ypage 267),these notes also apply to matte decorative film.
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XMake sure that the vehicle is at a standstilland the SmartKey is in positionHin the igni-tion lock.
XOpen the camera cover for cleaning via themultimedia system (see Digital Operator'sManual).
XTo clean the rear view camera:use clearwater and a soft cloth to clean cameralensC.
Cleaning the exhaust pipes
GWARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
!Do not clean the exhaust pipe with acid-based cleaning agents, such as bathroomcleaner or wheel cleaner.
!Mercedes-AMG vehicles with black exhaustpipes: the black-chrome tailpipe finishersshould not be polished with a chrome polish.They will otherwise lose their black sheen. Foroptimal care, the faceplates should be rubbedwith a lightly oiled cloth after every car wash.Commercially available engine and care oilsare suitable for this.
For heavier soiling, you can apply a fine paint-work polish with a microfiber cloth. Removethe excess polish residue after polishing.
Impurities combined with the effects of road gritand corrosive environmental factors may causeflash rust to form on the surface. You canrestore the original shine of the exhaust pipe bycleaning it regularly, especially in winter andafter washing.
XClean the exhaust pipe with a care producttested and approved by Mercedes-Benz.
Interior care
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaningagents
These may damage the display surface. Donot put pressure on the display surface whencleaning. This could lead to irreparable dam-age to the display.
XBefore cleaning the display, make sure that itis switched off and has cooled down.
XClean the display surface using a commer-cially available microfiber cloth and TFT/LCDdisplay cleaner.
XDry the display surface using a dry microfibercloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Never attach the following to plastic surfa-ces:
Rstickers
Rfilms
Rperfume oil container or similar
You could otherwise damage the plastic.
!Do not allow cosmetics, insect repellent orsunscreen to come into contact with the plas-tic trim. This maintains the high-quality look ofthe surfaces.
XWipe the plastic trim with a damp, lint-freecloth, e.g. a microfiber cloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.The surface may change color temporarily.Wait until the surface is dry again.
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Maintenance and care

Vehicle tool kit
General notes
Vehicles with a TIREFIT kit: the TIREFIT kit islocated in the stowage well under the trunkfloor.
Vehicles with a tire-change tool kit: the tire-change tool kit is in the stowage well under thetrunk floor.
Apart from certain country-specific variations,the vehicles are not equipped with a tire-changetool kit. Some tools for changing a wheel arespecific to the vehicle. For more information onwhich tire changing tools are required andapproved to perform a wheel change on yourvehicle, consult a qualified specialist workshop.
Tools required for changing a wheel mayinclude, for example:
RJack
RWheel chock
RLug wrench
RAlignment bolt
Vehicles with a TIREFIT kit
CTire inflation compressor
DTire sealant filler bottle