2019 MERCEDES-BENZ C CLASS airbag

Sockets
Using the12V socketinthe front centerconsole
Requirements:ROnly devices uptoa maximum of180 W(15 A) are permissible.
Lift up socket cap1.
Insertthe plug ofthe device.
Ifyou haveconnected a devicetothe12 Vsocket, leavethe cover ofthestowage compart‐ment open.
Usingthe12V socketintherear passengercompartment
Requirements:ROnly connect devices uptoa maximum of180 W (15 A).
Pull cover2outbyitstop handle edge.
Lift upthe cap on socket1.
Using the12V socketinthe front passengerfootwell
Requirements:ROnly connect devices uptoa maximum of180 W (15 A).
Lift up socket cap1.
Makesurethat no cables arerunningthrough or secured inthe airbag deployment
11 8Seats andstowing

area when usingthe socket. Observethenotes on airbag protection when doingthis(page41).
Wirelesscharging ofthe mobile phone andconnection withtheexterior antenna
Notes on wirelesslychargingthe mobilephone
\nWARNINGRisk of injuryduetoobjectsbeingstowed incorrectly
If objects inthevehicle interior arestowedincorrectly,theycan slide or bethrownaround and hitvehicle occupants. In addi‐tion, cup holders, openstowage spaces andmobile phonereceptacles cannot alwaysretain all objectstheycontain.
Thereis arisk of injury,particularly intheevent of sudden braking or a suddenchangein direction.
Alwaysstowobjects sothattheycan‐not bethrown around in suchsitua‐tions.
Always make surethat objects do notprotrude fromstowage spaces, luggagenets orstowage nets.
Closethe lockablestowage spacesbeforestarting a journey.
Alwaysstowand secure heavy, hard,pointed, sharp-edged, fragile or bulkyobjects inthe trunk/load compartment.
Observethe notes on loadingthevehicle.
\nWARNINGRisk offirefrom placingobjects inthe mobile phonestowagecompartment
Ifyou place objects inthe mobile phonestowage compartment,theymay heat upexcessively andeven catchfire.
Do not place additional objects, espe‐ciallythose mode of metal, inthemobile phonestowage compartment.
NOTEDamagetoobjects causedbyplacingthem inthe mobile phonestow‐age compartment
If objects are placed inthe mobile phonestowage compartment,theymay be dam‐agedbyelectromagneticfields.
Do not place credit cards,storagemedia orother objects sensitivetoelectromagneticfields inthe mobilephonestowage compartment.
NOTEDamagetothe mobile phonestowage compartment causedbyliquids
If liquids enterthe mobile phonestowagecompartment,the compartment may bedamaged.
Ensurethat no liquids enterthe mobilephonestowage compartment.
RDepending onthevehicle equipment,themobile phone is connectedtothevehicle'sexterior antenna viathecharging module.
Seats andstowing11 9

atthe site ofthe accident. It helps locate anaccident site in placesthat are difficulttoaccess. However,even if avehicle is equippedwith eCall,this does not meanthe system is ON.As such, eCall does notreplace dialing911 intheevent of an accident.
The emergency call can be made automatically(page 322) or manually (page 322).Only make emergency calls ifyou orothers arein need ofrescue.
Only make emergency calls ifyou orothers arein need ofrescue. Do not make an emergencycall intheevent of a breakdown or a similar sit‐uation.
Displays inthe media display:SOS READY: eCallavailable
SOS NOT READY:the ignition is not on or eCallis notavailable.
During an active emergency call,Sappearsinthe display.
You canfind more information ontheregionalavailability of eCall system at: http://www.mercedes-benz.com/connect_ecall.
Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency callPress and holdthe SOS button intheover‐head control panelfor at leastone second.
322Multimedia system

Notes on cleaning and careAvoidingvehicle damage
Exterior lightingCleanthe lenses with awet sponge and mild cleaning agent,e.g. car shampoo.Only use cleaning agents or cleaning clothsthat are suitablefor plastic lenses.
SensorsCleanthe sensors inthe front andrear bumper and intheradiator grill with a soft clothand car shampoo.When using a powerwasher, maintain a minimum distance of11.8 in (30 cm).
Rear view cameraand360° CameraROpenthe camera cover withthe multimedia system(page 209) .
RUse cleanwater and a soft clothtocleanthe camera lens.
Do not use a powerwasher.
TailpipesClean with a cleaning agentrecommendedfor Mercedes-Benz, especiallyinthe winter and afterwashingthevehicle.Do not use acidic cleaning agents.
Notes on care ofthe interior
\nWARNINGRisk of injuryfrom plasticparts breaking off afterthe use of sol‐vent-based care products
Careand cleaning products containing sol‐vents can cause surfaces inthe cockpittobecome porous.
Whenthe airbags are deployed, plastic partsmay breakaway.
Do not use any care or cleaning prod‐ucts containing solventstocleanthecockpit.
\nWARNINGRisk of injuryor death frombleached seat belts
Bleaching or dyeing seat belts can severelyweakenthem.
This can,forexample, cause seat beltstotear orfail in an accident.
Never bleachor dye seat belts.
Maintenance and care365

Display messagesPossible causes/consequences andPPSolutions
\nWARNINGRisk of skidding if ESP®is malfunctioning
If ESP®is malfunctioning, ESP®cannot carryoutvehiclestabilization. In addition,other driving safety systemsare switched off.
Drive on carefully.
HaveESP®checked at aqualified specialistworkshop.
Drive on carefully.
Visit aqualified specialistworkshop immediately.
u
Left Side Curtain AirbagMalfunction ServiceRequired(Example)
*The corresponding window curtain airbag is malfunctioning (page 34).
\nWARNINGRisk of injuryorfatal injury duetomalfunctions inthe window airbag
Ifthe window airbag is malfunctioning, it might be triggered unintentionally or might not be triggered at all intheevent of an accident withhigh deceleration.
Havethe window airbagchecked andrepaired immediately at aqualified specialistworkshop.
Visit aqualified specialistworkshop immediately.
Front Passenger AirbagEnabled See Operator'sManual
*The front passenger airbag and knee airbags are enabled duringthe journey:
Reven when achild, a small adult or an objectweighing lessthanthe systemweightthreshold is located onthefront passenger seat
Displaymessages andwarning/indicator lamps443

Display messagesPossible causes/consequences andPPSolutions
Reven whenthe front passenger seat is not occupied
The system may detect objects orforcesthat are addingtotheweight appliedtothe seat.
\nWARNINGRisk of injuryorfatal injury when using achildrestraint system whilethe front passenger air bagis enabled
Ifyou secure achild in achildrestraint system onthe front passenger seat andthe front passenger air bag isenabled,the front passenger air bag can deploy intheevent of an accident.
Thechild could bestruckbythe air bag.
Ensure, bothbefore and duringthe journey,thatthestatus ofthe front passenger air bag is correct.
NEVER use arearwardfacingchildrestraint on a seat protectedbyanACTIVE FRONT AIRBAG; DEATH or SERI‐OUS INJURYtotheCHILD can occur.
Pullover andstopthevehicle safely as soon as possible, paying attentiontoroad and traffic conditions.
Checkthestatus ofthe automatic front passenger airbag shutoff (page44).
If necessary,consult aqualified specialistworkshop immediately.
Front Passenger Airbag Dis-abled See Operator's Man-ual
*The front passenger airbag andthe knee airbag are deactivated, although an adult or a person with an adultstatureis onthe front passenger seat. If additionalforces are appliedtothe seat,theweightthe system detects may betoo low.
444Displaymessages andwarning/indicator lamps

Display messagesPossible causes/consequences andPPSolutions
\nWARNINGRisk of injuryorfatal injury duetoa disabled front passenger airbag
Ifthe front passenger airbag is disabled,the front passenger airbag will not be deployed intheevent of an acci‐dent and cannotperformits intended protective function.
A person inthe front passenger seat couldthen,forexample, come into contact with thevehicle's interior,especially ifthe person is sittingtoo closetothe cockpit.
Make sure, bothbefore and duringthe journey,thatthestatus ofthe front passenger airbag is correct.
Pullover andstopthevehicle safely as soon as possible, paying attentiontoroad and traffic conditions.
Checkthestatus ofthe automatic front passenger airbag shutoff (page44).
If necessary,consult aqualified specialistworkshop immediately.
Active Brake Assist Func-tions Limited See Opera-tor's Manual
*Vehicles with Driving AssistancePackage:Active Brake Assistwith cross-traffic function, EvasiveSteering
Assist or PRE‑SAFE®PLUS is malfunctioning.
Vehicles without Driving AssistancePackage:Active Brake Assistis malfunctioning.
Visit aqualified specialistworkshop.
PRE-SAFE Inoperative SeeOperator's Manual
*PRE‑SAFE®functions are malfunctioning.
Visit aqualified specialistworkshop.
Mercedes me connectServices Limited See Oper-ator's Manual
*Service limited.
Atleast one ofthe main functions ofthe Mercedes me connect system is malfunctioning.
Display messages andwarning/indicator lamps445

Display messagesPossible causes/consequences andPPSolutions
Observethe notes onthe diagnostics connection (page 25).
Visit aqualified specialistworkshop.
S
Inoperative
*At least one main function ofthe Mercedes me connect system or ofthe SOS emergency call system is malfunc‐tioning.
Visit aqualified specialistworkshop.
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Front Left MalfunctionService Required(Example)
*The correspondingrestraint system isfaulty (page 34).
\nWARNINGRisk of injuryorfatal injury duetoa malfunction intherestraint system
Iftherestraint system is malfunctioning,restraint system components may be triggered unintentionally ormight not be triggered at all intheevent of an accident. This may affectthe EmergencyTensioning Device orairbag,forexample.
Havetherestraint systemchecked andrepaired immediately at aqualified specialistworkshop.
Detection of arestraint system malfunction:
RTheurestraint systemwarning lamp does not light up whenthe ignition is switched on.
RTheurestraint systemwarning lamp lights up continuously orrepeatedly during a journey.
Visit aqualified specialistworkshop immediately.
446Displaymessages andwarning/indicator lamps