2019 MAZDA MODEL CX-9 phone

Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to ke ep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the
quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS , SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANA GER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dea lership in order to avoid
the potential loss of the warranty of your vehicle which may oc cur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.ma zdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

Customer Information and Reporting Safety Defects
Customer Assistance
8-11
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-12
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca /roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-15
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, th ey could affect your vehicle's
performance or safety systems; th e Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Maz da Dealer.
WA R N I N G
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inacti vation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Wa r r an t y
8-19
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
8-20
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Mexico
Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation.
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumable s and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations o r exceptions:
Refer to the Warranty Booklet fo r detailed warranty information.
Warranty procedure:
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx

Brief description: Auto motive Electronics Infotainment Head Uni t
Model name of the product: MAZDA_GEN_65_CMU
Homologation ID: RCPJOMA13–1301
Electrical specifications:
Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
8-49
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Index
Break-In Period................................. 3-47
C
Capacities............................................ 9-4
Carbon Monoxide............................. 3-28
Cell Phones....................................... 8-20
Center Console................................ 5-102
Child Restraint Categories of child-restraint
systems.........................................2-42
Child-restraint precautions.......... 2-37
Child-restraint system
installation................................... 2-42
Child-restraint system suitability for
various seat positions table..........2-44
Installing child-restraint
systems.........................................2-48
ISOFIX child-restraint systems
(Mexico)...................................... 2-57
LATCH child-restraint systems
(Except Mexico).......................... 2-57
Child Safety Locks fo r Rear Doors... 3-19
Climate Control System...................... 5-4 Front Air Conditioner....................5-7
Gas specifications.......................... 9-6
Operating tips................................ 5-4
Rear Air Conditioner... ................ 5-13
Vent Operation (Front).................. 5-5
Vent operation (Rear).................. 5-11
Collision warning.............................. 7-50
Coming Home Light......................... 4-71
Cruise Control................................. 4-203 Cruise control switc h.................4-203
Cruise main indication (white)/cruise
set indication (green)................. 4-204
Cup Holder........................................ 5-99
Customer Assistance.... ....................... 8-2
D
Daytime Running Lights................... 4-72
Defogger
Mirror...........................................4-79
Rear window........... .................... 4-78
Dimensions.......................................... 9-5
Display...............................................4-11
Distance Recognition Support System
(DRSS)............................................ 4-126
Indication on display................. 4-126
Door Locks........................................ 3-11
Drive Selection................................4-102
Driving In Flooded Ar ea...................3-52
Driving on Uneven Road.................. 3-53
Driving Tips
Automatic transaxle.....................4-67
Break-in period............................ 3-47
Driving in flooded a rea............... 3-52
Driving on uneven road...............3-53
Floor mat..................................... 3-49
Hazardous driving.. ..................... 3-48
Overloading............. .................... 3-52
Rocking the vehicle. .................... 3-49
Saving fuel and protection of the
environment................................. 3-47
Turbocharged vehicles.................3-54
Winter driving............................. 3-50
Dynamic Stability Control (DSC)..... 4-97 TCS/DSC indicator light............. 4-97
E
Electric parking brake (EPB)............ 4-90
Electric Parking Brake (EPB) Warning
Beep...................................................7-48
Emergency StartingPush-starting................................ 7-22
Starting a flooded engine............ 7-22
Emergency Towing Towing description...................... 7-25
Towing hooks............. ................. 7-26
Emission Control System..................3-27
Ending Screen Display....................4-100
10-3
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27