2019 MAZDA MODEL CX-30 service

Emergency Call System*
▼Emergency Call System
When an emergency situation such as an accident or sudden illness occurs, the
Emergency call system dials the call centre automatically or the user can make a call
to the call centre manually to enable a voice call.
The system operates automatically when the vehicle receives an impact of a certain
level or more in a collision, or it can be operated manually using the Emergency call
switch if an emergency situation arises such as sudden illness.
The call centre operator confirms the status via the voice call, confirms the vehicle's
position information using the GNSS
*1, and calls the police or emergency services.*1 GNSS, short for “Global Navigation Satellite System”, is a system that obtains the
vehicle's current location by receiving radio waves emitted from the GNSS
satellites to the ground.
Status information
Emergency vehicle Dial &
Position
information
Position Satellite
Mobile phone
base station
Emergency situation occursCall centre
Police and emergency
services
▼Handling of Data in Accordance with Laws and Regulations
DESCRIPTION OF THE Emergency call system IN-VEHICLE SYSTEM
xThe 112-based Emergency call system service is a public service of general interest
and is accessible free of charge.
If Trouble Arises
Emergency Call System
7-2*Some models.

xThe 112-based Emergency call system in-vehicle system is designed in such a way
as to ensure that data in the system internal memory is automatically and
continuously removed.
xThe vehicle location data is constantly overwritten in the internal memory of the
system so as always to keep maximum of the last three up-to-date locations of the
vehicle necessary for the normal functioning of the system.
xThe log of activity data in the 112-based Emergency call system in-vehicle system
is kept for no longer than necessary for attaining the purpose of handling the
Emergency call system and in any case not beyond 13 hours from the moment an
Emergency call system was initiated.
Modalities for exercising data subject's rights
xThe data subject (the vehicle's owner) has a right of access to data and as
appropriate to request the rectification, erasure or blocking of data, concerning
him or her, the processing of which does not comply with the provisions of
Directive 95/46/EC. Any third parties to whom the data have been disclosed
have to be notified of such rectification, erasure or blocking carried out in
compliance with this Directive, unless it proves impossible or involves a
disproportionate effort.
xThe data subject has a right to complain to the competent data protection
authority if he or she considers that his or her rights have been infringed as a result
of the processing of his or her personal data.
(For Europe)
Contact service responsible for handling access requests:
Please contact your local Mazda Organisation for data protection requests. Contact
details related thereto are listed in the Privacy Statement which you
find on your
country-specific webpage.
Please visit “https://www.mazdamotors.eu” to find your country-specific webpage.
▼Component Parts of Emergency
Call System
1. Emergency call switch
2. Microphone, Speaker
3. Aerial
WARNING
When using the emergency call
system, keep medical devices such as
an implanted heart pacemaker or
defibrillator about 22 cm (8.7 in) or
more away from the vehicle's aerial:
Otherwise, the operation of the
medical device may be affected by
radio waves.
If Trouble Arises
Emergency Call System
7-4

▼Flow of Emergency Call System
Automatic call
User statusEmergency call systemCall centre/
Police/
Emergency
services Manual call
Emergency situation arises
such as collision or sudden
illnessAutomatic call made
due to vehicle
receiving impact of
certain level or more
Vehicle information,
position information,
other
Status
information
Police and
emergency services
Emergency vehicle RescueStatus confirmation/report by voice callManual call made
by userEmergency call
switch
If Trouble Arises
Emergency Call System
7-5

Mazda ERA-GLONASS*
▼Mazda
ERA-GLONASS
When an emergency situation such as an accident or sudden illness occurs, the
Mazda
ERA-GLONASS dials the call centre automatically or the user can make a call
to the call centre manually to enable a voice call.
The system operates automatically when the vehicle receives an impact of a certain
level or more in a collision, or it can be operated manually using the Emergency call
switch if an emergency situation arises such as sudden illness.
The call centre operator
confirms the status via the voice call,
confirms the vehicle's
position information using the GNSS
*1, and calls the police or emergency services.*1 GNSS, short for “Global Navigation Satellite System”, is a system that obtains the
vehicle's current location by receiving radio waves emitted from the GNSS
satellites to the ground.
Status information
Emergency vehicle Dial &
Position
information
Position Satellite
Mobile phone
base station
Emergency situation occursCall centre
Police and emergency
services
If Trouble Arises
Mazda
ERA-GLONASS
7-12*Some models.

▼Flow of Mazda ERA-GLONASS
Automatic call
User statusMazda ERA-GLONASSCall centre/
Police/
Emergency
services Manual call
Emergency situation arises
such as collision or sudden
illnessAutomatic call made
due to vehicle
receiving impact of
certain level or more
Vehicle information,
position information,
other
Status
information
Police and
emergency services
Emergency vehicle RescueStatus confirmation/report by voice callManual call made
by user Emergency call
system switch
If Trouble Arises
Mazda
ERA-GLONASS
7-14

Jump-Starting
▼Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If
you feel unsure about jump-starting, we strongly recommend that you have a
competent service technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.
Keep flames and sparks away from open battery cells and do not allow
metal tools to contact the positive (+) or negative (–) terminal of the battery when
working near a battery. Do not allow the positive (+) terminal to contact the
vehicle body:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. Keep all
flames including
cigarettes and sparks away from open battery cells.
Keep all
flames and sparks away from open battery cells because hydrogen
gas is produced from open battery cells while charging the battery or adding
battery
fluid:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. Keep all
flames including
cigarettes and sparks away from open battery cells.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may
rupture or explode, causing serious injury.
Connect the negative lead to a good ground point away from the battery:
Connecting the end of the second jumper lead to the negative (–) terminal of the
discharged battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.
If Trouble Arises
Battery Runs Out
7-39

Towing Description
▼Towing Description
We recommend that towing be done
only by an expert repairer (we
recommend an Authorised Mazda
Repairer) or a commercial tow-truck
service.

Proper lifting and towing are necessary
to prevent damage to the vehicle.
Particularly when towing a AWD
vehicle, where all the wheels are
connected to the drive train, proper
transporting of the vehicle is absolutely
essential to avoid damaging the drive
system. Government and local laws
must be followed.
1. Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels)
off the
ground. If excessive damage or other
conditions prevent this, use wheel
dollies.

When towing a FWD vehicle with the
rear wheels on the ground, release the
parking brake.
Refer to Electric Parking Brake (EPB) on
page 4-70.

A towed AWD vehicle must have all its
wheels
off the ground.
WARNING
Always tow a AWD vehicle with all
four wheels
off the ground:
Towing a AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail
away from the tow truck and cause an
accident. If the drive train has been
damaged, transport the vehicle on a
flatbed truck.
CAUTION
¾Do not tow the vehicle pointed
backward with driving wheels on the
ground. This may cause internal
damage to the transmission.
¾Do not tow with sling-type
equipment. This could damage your
vehicle. Use wheel-lift or flatbed
equipment.
If Trouble Arises
Emergency Towing
7-46

¾If the parking brake cannot be
released when towing the vehicle,
transport the vehicle with all front
and rear wheels raised off the ground
as shown in the figure. If the vehicle
is towed without raising the wheels
off the ground, the brake system
could be damaged.
1. Wheel dollies
If towing service is not available in an
emergency, the vehicle may be towed
with all four wheels on the ground
using the towing hook at the front of
the vehicle.
Only tow the vehicle on paved surfaces
for short distances at low speeds.
CAUTION
Follow these instructions when towing
the vehicle with all wheels on the
ground.
1. Shift to neutral (Manual
transmission), or the N position
(Automatic transmission).
2. Switch the ignition to ON.
3. Release the parking brake.
Refer to Electric Parking Brake (EPB)
on page 4-70.
Remember that power assist for the
brakes and steering will not be
available when the engine is not
running.
Towing Hooks
▼Towing Hooks
CAUTION
¾The towing eyelet should be used in
an emergency (to get the vehicle out
of a ditch or a snow bank, for
example).
¾When using the towing eyelets,
always pull the lead or chain in a
straight direction with respect to the
eyelet. Never apply a sideways force.
NOTE
When towing with chain or lead, wrap
the chain or lead with a soft cloth near
the bumper to prevent damage to the
bumper.
1. Remove the towing eyelet, wheel
brace, and the jack lever or
equivalent from the luggage
compartment (page 7-24).
2. Wrap a flathead screwdriver or jack
lever or a similar tool with a soft
cloth to prevent damage to a
painted bumper, and open the cap
located on the front or rear
bumper.
Front
If Trouble Arises
Emergency Towing
7-47