2019 MAZDA MODEL CX-30 phone

xThe 112-based Emergency call system in-vehicle system is designed in such a way
as to ensure that data in the system internal memory is automatically and
continuously removed.
xThe vehicle location data is constantly overwritten in the internal memory of the
system so as always to keep maximum of the last three up-to-date locations of the
vehicle necessary for the normal functioning of the system.
xThe log of activity data in the 112-based Emergency call system in-vehicle system
is kept for no longer than necessary for attaining the purpose of handling the
Emergency call system and in any case not beyond 13 hours from the moment an
Emergency call system was initiated.
Modalities for exercising data subject's rights
xThe data subject (the vehicle's owner) has a right of access to data and as
appropriate to request the rectification, erasure or blocking of data, concerning
him or her, the processing of which does not comply with the provisions of
Directive 95/46/EC. Any third parties to whom the data have been disclosed
have to be notified of such rectification, erasure or blocking carried out in
compliance with this Directive, unless it proves impossible or involves a
disproportionate effort.
xThe data subject has a right to complain to the competent data protection
authority if he or she considers that his or her rights have been infringed as a result
of the processing of his or her personal data.
(For Europe)
Contact service responsible for handling access requests:
Please contact your local Mazda Organisation for data protection requests. Contact
details related thereto are listed in the Privacy Statement which you
find on your
country-specific webpage.
Please visit “https://www.mazdamotors.eu” to find your country-specific webpage.
▼Component Parts of Emergency
Call System
1. Emergency call switch
2. Microphone, Speaker
3. Aerial
WARNING
When using the emergency call
system, keep medical devices such as
an implanted heart pacemaker or
defibrillator about 22 cm (8.7 in) or
more away from the vehicle's aerial:
Otherwise, the operation of the
medical device may be affected by
radio waves.
If Trouble Arises
Emergency Call System
7-4

CAUTION
¾Do not disassemble the Emergency call system. Otherwise, it could become
damaged and may not function in an emergency.
¾The Emergency call system has a special built-in battery so that it can operate even
if the power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Emergency call system is not used correctly it
may not operate.
¾The built-in battery is not a rechargeable type battery. Do not attempt to
recharge the battery.
¾The built-in battery life is 3 years. Have the built-in battery replaced at an expert
repairer (we recommend an Authorised Mazda Repairer) periodically.
¾If the built-in battery power is low due to natural discharge and the system
determines that there is a problem, the Emergency call system cannot be used. If
the system determines that there is a problem, the indicator light (red) in the
Emergency call switch turns on to notify the driver. Have the vehicle inspected at
an expert repairer (we recommend an Authorised Mazda Repairer). Refer to
Indicator light/Beep sound on page 7-10.
NOTE
xThe Emergency call system can be used when the ignition is switched ON.xThere are two ways the Emergency call system makes calls; automatically or
manually.
xThe Emergency call system may not make a connection under the following
conditions or depending on the use environment. If the Emergency call system
does not connect, make a call from another telephone such as the nearest
available public telephone.
xThe vehicle is outside of a mobile phone network areaxThe vehicle is in a weak radio wave transmission environment (such as inside
tunnels, underground parking areas, shadow of buildings, and mountain areas)
xThe vehicle does not receive an impact of a certain level or more even if an
accident has occurred.
xAn extremely serious collision occurs resulting in damage to the Emergency call
system.
xThe position information cannot be obtained when signals cannot be received
from the GNSS satellites, however, voice calls are possible.
xWhen a voice call is made by the Emergency call system, the audio system is
muted so that it does not interfere with the call.
xIt may take some time for the call centre to respond after the Emergency call
system
first starts operating.
xIf you are unable to respond to an operator's questions after the voice call begins,
the operator may proceed with emergency procedures at their own discretion.
xEven if it is
difficult for you to hear the operator's voice, your voice may be heard
by the call centre. Continue explaining your circumstances.
If Trouble Arises
Emergency Call System
7-6

xIf the Emergency call system operates while you are making a call with your mobile
phone using Bluetooth® Hands-Free, the call may be interrupted.xIt may not be possible to receive a call using the Bluetooth® Hands-Free normally
while the Emergency call system is operating.
xA voice call with an operator may not be possible if the speaker or microphone is
broken. If the speaker or microphone is broken, always have the vehicle inspected
at an expert repairer (we recommend an Authorised Mazda Repairer).
xThe Emergency call system may not operate normally outside of the following
temperature range: If the Emergency call system does not operate normally, make
a call from another telephone such as the nearest available public telephone.
Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
xThere may be a difference between the position information sent to the call centre
and the actual position of the vehicle where the call was made. Indicate
landmarks around the position of the vehicle where the call is being made to the
operator during the voice call.
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in a collision, vehicle
information is automatically sent to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and
emergency calls may not be possible in the event that an emergency occurs again.
After an automatic emergency call has been made, have the built-in battery replaced
by an expert repairer (we recommend an Authorised Mazda Repairer).
NOTE
xAutomatic emergency calls cannot be cancelled by the user.xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf the vehicle receives an impact of a certain level or more in a collision, an
automatic call is made even if the air bags do not deploy.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre. Redialing cannot be cancelled.
1. If the vehicle receives an impact of a certain level or more in a collision, the
Emergency call system begins operating automatically.
If Trouble Arises
Emergency Call System
7-7

Mazda ERA-GLONASS*
▼Mazda
ERA-GLONASS
When an emergency situation such as an accident or sudden illness occurs, the
Mazda
ERA-GLONASS dials the call centre automatically or the user can make a call
to the call centre manually to enable a voice call.
The system operates automatically when the vehicle receives an impact of a certain
level or more in a collision, or it can be operated manually using the Emergency call
switch if an emergency situation arises such as sudden illness.
The call centre operator
confirms the status via the voice call,
confirms the vehicle's
position information using the GNSS
*1, and calls the police or emergency services.*1 GNSS, short for “Global Navigation Satellite System”, is a system that obtains the
vehicle's current location by receiving radio waves emitted from the GNSS
satellites to the ground.
Status information
Emergency vehicle Dial &
Position
information
Position Satellite
Mobile phone
base station
Emergency situation occursCall centre
Police and emergency
services
If Trouble Arises
Mazda
ERA-GLONASS
7-12*Some models.

▼Component Parts of Mazda
ERA-GLONASS

1. Emergency call switch
2. Microphone, Speaker
3. Aerial
WARNING
When using the Mazda
ERA-GLONASS, keep medical devices
such as an implanted heart
pacemaker or defibrillator about 22
cm (8.7 in) or more away from the
vehicle's aerial:
Otherwise, the operation of the
medical device may be affected by
radio waves.
If Trouble Arises
Mazda
ERA-GLONASS
7-13

CAUTION
¾Do not disassemble the Mazda ERA-GLONASS. Otherwise, it could become
damaged and may not function in an emergency.
¾The Mazda ERA-GLONASS has a special built-in battery so that it can operate even
if the power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Mazda ERA-GLONASS is not used correctly it
may not operate.
¾The built-in battery is not a rechargeable type battery. Do not attempt to
recharge the battery.
¾The built-in battery life is 3 years. Have the built-in battery replaced at an
Authorised Mazda Repairer periodically.
¾If the built-in battery power is low due to natural discharge and the system
determines that there is a problem, the Mazda ERA-GLONASS cannot be used.
If the system determines that there is a problem, the indicator light (red) in the
Emergency call switch turns on to notify the driver. Have the vehicle inspected at
an Authorised Mazda Repairer. Refer to Indicator light/Beep sound on page
7-19.
NOTE
xThe Mazda ERA-GLONASS can be used when the ignition is switched ON.xThere are two ways the Mazda ERA-GLONASS makes calls; automatically or
manually.
xThe Mazda ERA-GLONASS may not make a connection under the following
conditions or depending on the use environment. If the Mazda ERA-GLONASS
does not connect, make a call from another telephone such as the nearest
available public telephone.
xThe vehicle is outside of a mobile phone network areaxThe vehicle is in a weak radio wave transmission environment (such as inside
tunnels, underground parking areas, shadow of buildings, and mountain areas)
xThe vehicle does not receive an impact of a certain level or more even if an
accident has occurred.
xAn extremely serious collision occurs resulting in damage to the Mazda
ERA-GLONASS.
xThe position information cannot be obtained when signals cannot be received
from the GNSS satellites, however, voice calls are possible.
xWhen a voice call is made by the Mazda ERA-GLONASS, the audio system is
muted so that it does not interfere with the call.
xIt may take some time for the call centre to respond after the Mazda
ERA-GLONASS
first starts operating.
xIf you are unable to respond to an operator's questions after the voice call begins,
the operator may proceed with emergency procedures at their own discretion.
xEven if it is
difficult for you to hear the operator's voice, your voice may be heard
by the call centre. Continue explaining your circumstances.
If Trouble Arises
Mazda
ERA-GLONASS
7-15

xIf the Mazda ERA-GLONASS operates while you are making a call with your
mobile phone using Bluetooth® Hands-Free, the call may be interrupted.xIt may not be possible to receive a call using the Bluetooth® Hands-Free normally
while the Mazda ERA-GLONASS is operating.
xA voice call with an operator may not be possible if the speaker or microphone is
broken. If the speaker or microphone is broken, always have the vehicle inspected
at an Authorised Mazda Repairer.
xThe Mazda ERA-GLONASS may not operate normally outside of the following
temperature range: If the Mazda ERA-GLONASS does not operate normally, make
a call from another telephone such as the nearest available public telephone.
Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
xThere may be a difference between the position information sent to the call centre
and the actual position of the vehicle where the call was made. Indicate
landmarks around the position of the vehicle where the call is being made to the
operator during the voice call.
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in a collision, vehicle
information is automatically sent to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and
emergency calls may not be possible in the event that an emergency occurs again.
After an automatic emergency call has been made, have the built-in battery replaced
by an Authorised Mazda Repairer.
NOTE
xAutomatic emergency calls cannot be cancelled by the user.xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf the vehicle receives an impact of a certain level or more in a collision, an
automatic call is made even if the air bags do not deploy.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre. Redialing cannot be cancelled.
1. If the vehicle receives an impact of a certain level or more in a collision, the
Mazda ERA-GLONASS begins operating automatically.
If Trouble Arises
Mazda
ERA-GLONASS
7-16

8Customer Information
Important consumer information including warranties and add-
on equipment.
Warranty..................................8-2
Registering Your Vehicle in A
Foreign Country..................... 8-2
Add-On Non-Genuine Parts and
Accessories........................... 8-2
Cell Phones.............................. 8-4
Cell Phones Warning.............. 8-4
Collection and Processing of Data in
the Vehicle............................... 8-5
Collection and Processing of Data
in the Vehicle........................ 8-5
Declaration of Conformity......... 8-9
Declaration of Conformity ...........
............................................ 8-9
Electromagnetic
Compatibility......................... 8-66
Electromagnetic
Compatibility...................... 8-66
Collection/Disposal of Old
Equipment/Used Battery......... 8-68
Information for Users on
Collection and Disposal of Old
Equipment and Used
Batteries.............................. 8-68
8-1