Page 104 of 595

WARNING: When closing themoonroof, verify that it is free of obstructionand make sure that children and pets are notin the proximity of the roof opening.
Type 1
The sliding shade can be manually openedor closed when the moonroof is closed. Pullthe shade toward the front of the vehicle toclose it.
The moonroof controls are on the overheadconsole and have a one-touch open andclose feature. To stop it during one-touchoperation, touch the control a second time.
Opening and Closing
OpenA
VentB
CloseC
Press A to open the moonroof. It will stopshort of the fully opened position.
Note:This position helps to reduce windnoise or rumbling which may happen withthe moonroof fully open. Press A again tofully open the moonroof.
Press C to close the moonroof.
Venting the Moonroof
Press and release to close the sunshade. Iffully open, the sunshade stops after coveringthe rear glass panel. Press and release againto fully close the sunshade.
Bounce-Back
The moonroof reverses some distance if anobstacle is detected while closing.
Press and hold C within two seconds of abounce-back event to override this function.
Type 2
Note:With the panoramic moonroof fullyopen and vehicle speed increasing to about50 mph (80 km/h), the moonroof openingpanel closes about 8 in (20 cm) to reduceexcessive wind noise at higher speeds. Thisfeature only functions one time per key cycle,so that you can open the glass further ifdesired.
101
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Windows and MirrorsE144499
Page 117 of 595
Settings
FeedbackFeedback
Mislock
All doors or Driver doorRemote Unlock
Switches Inhibit
AutofoldMirror
Hold OK to InitializeNeutral Towing
Remaining Life XXX% - Hold OK to ResetOil Life
Enable Switch or Disable SwitchPower Decklid
Auto or Last SettingsClimate ControlRemote Start
Auto Heated or OffFront Seats & Wheel
5, 10 or 15 minutesDuration
System
RemoteWindows
Courtesy WipeWipers
Rain Sensing
Hold OK to Create MyKeyCreate MyKeyMyKey
114
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Information Displays
Page 137 of 595

ActionMessage
Displays when the brake pedal needs to be depressed.Press Brake Pedal
Displays when the brake pedal needs to be depressed to enable the transmission to shift frompark.Depress Brake to Shift from Park
Displays when the neutral button N needs to be pressed again to enter neutral hold. See Auto-matic Transmission (page 177).Press N again to Enter Stay in NeutralMode
Displays when neutral hold is active. See Automatic Transmission (page 177).Stay in Neutral Mode Engaged
Displays when neutral hold is active. See General Information (page 110).Stay in Neutral Tow Engaged See Manualto Disable
Displays when there is a system fault and the park brake needs to be depressed before exitingthe vehicle. See your authorized dealer.SHIFT SYS FAULT Confirm Park BrakeApply Before Exiting the Vehicle
Displays when there is a system fault and the park brake needs to be depressed before exitingthe vehicle. See your authorized dealer.SHIFT SYS FAULT Cannot Shift Trans UsePark Brake to Secure Vehicle
See your authorized dealer.SHIFT SYS FAULT Service Required
Displays when there is a system fault while the vehicle is shifting to park. See your authorizeddealer.SHIFT SYS FAULT Vehicle is Shifting toPark
Displays when there is a system fault while the vehicle is shifting to reverse. See your authorizeddealer.SHIFT SYS FAULT Reverse UnavailableService Required
See your authorized dealer.SHIFT SYS FAULT Drive Unavailable SelectS for Drive Service Required
134
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Information Displays
Page 138 of 595
ActionMessage
See your authorized dealer.SHIFT SYS FAULT Neutral UnavailableService Required
See your authorized dealer.SHIFT SYS FAULT Sport UnavailableService Required
Displays when neutral tow is active and the ignition needs to be turned off. See Towing theVehicle on Four Wheels (page 257).Neutral Tow Engaged Turn Ignition Off forTowing
Displays while attempting to exit neutral tow. The brake pedal needs to be depressed and parkbutton selected to deactivate. See Towing the Vehicle on Four Wheels (page 257).Neutral Tow Engaged Depress Brake andSelect Park to Exit Neutral Tow
Displays when neutral tow is active and the park brake needs to be released. See Towing theVehicle on Four Wheels (page 257).Neutral Tow Remove Park Brake forTowing
Displays when neutral tow has been deactivated.Neutral Tow Disengaged
135
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Information Displays
Page 146 of 595

The head restraints consist of:
an energy absorbing head restraintA
two steel stemsB
guide sleeve adjust and unlockbuttonC
guide sleeve unlock and removebuttonD
Adjusting the Head Restraint
Raising the Head Restraint
Pull the head restraint up.
Lowering the Head Restraint
1. Press and hold button C.
2. Push the head restraint down.
Removing the Head Restraint
1.Pull the head restraint up until it reachesits highest position.
2. Press and hold buttons C and D.
3. Pull the head restraint up.
Installing the Head Restraint
Align the steel stems into the guide sleevesand push the head restraint down until itlocks.
Tilting Head Restraints
The front head restraints have a tiltingfeature for extra comfort. To tilt the headrestraint, do the following:
1.Adjust the seatback to an upright drivingor riding position.
2. Pivot the head restraint forward towardyour head to the desired position.
After the head restraint reaches theforward-most tilt position, pivoting it forwardagain will then release it to the rearward,untilted position.
POWER SEATS
WARNING: Do not adjust the driverseat or seat backrest when your vehicle ismoving. This may result in sudden seatmovement, causing the loss of control of yourvehicle.
WARNING: Do not place cargo or anyobjects behind the seatback before returningit to the original position.
143
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SeatsE144727
Page 152 of 595

3. Stow the safety belt in the stowage clip.This will prevent the safety belt fromgetting caught in the seat latch.
When raising the seat back(s), make sure youhear the seat latch into place.
HEATED SEATS (If Equipped)
Front Seats
WARNING: People who are unable tofeel pain to their skin because of advancedage, chronic illness, diabetes, spinal cordinjury, medication, alcohol use, exhaustionor other physical conditions, must exercisecare when using the heated seat. The heatedseat may cause burns even at lowtemperatures, especially if used for longperiods of time. Do not place anything onthe seat that insulates against heat, such asa blanket or cushion. This may cause theheated seat to overheat. Do not puncturethe seat with pins, needles or other pointedobjects. This may damage the heatingelement which may cause the heated seatto overheat. An overheated seat may causeserious personal injury.
Do not do the following:
•Place heavy objects on the seat.
•Operate the heated seat if water or anyother liquid spills on the seat. Allow theseat to dry thoroughly.
•Operate the heated seats unless theengine is running. Doing so can causethe battery to lose charge.
Press the heated seat symbol to cyclethrough the various heat settings and off.More indicator lights indicate warmersettings.
149
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SeatsE164098 E146322
Page 163 of 595
CENTER CONSOLE
Stow items in the cup holder carefully asitems may become loose during hardbraking, acceleration or crashes, includinghot drinks which may spill.
Available console features include:
Front storage bin with remote USBport.A
Cup holders.B
Storage compartment with auxiliarypower point and USB port.C
Heated rear seats.D
AC power point, auxiliary powerpoint, and charger USB ports.E
Two auxiliary power points.F
Rear Seat Armrest
Cup holders.A
Storage compartment.B
OVERHEAD CONSOLE
Press near the rear edge of the door to openit.
160
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Storage CompartmentsE228739 E225987 E224352
Page 168 of 595

WARNING: Do not use your heater withungrounded electrical systems ortwo-pronged adapters. There is a risk ofelectrical shock.
WARNING: Do not fully close the hood,or allow it to drop under its own weight whenusing the engine block heater. This coulddamage the power cable and may cause anelectrical short resulting in fire, injury andproperty damage.
Note:The heater is most effective whenoutdoor temperatures are below 0°F (-18°C).
The heater acts as a starting aid by warmingthe engine coolant. This allows the climatecontrol system to respond quickly. Theequipment includes a heater element(installed in the engine block) and a wireharness. You can connect the system to agrounded 120-volt AC electrical source.
We recommend that you do the following fora safe and correct operation:
•Use a 16-gauge outdoor extension cordthat is product certified by Underwriter’sLaboratory (UL) or Canadian StandardsAssociation (CSA). This extension cordmust be suitable for use outdoors, in coldtemperatures, and be clearly markedSuitable for Use with OutdoorAppliances. Do not use an indoorextension cord outdoors. This couldresult in an electric shock or become afire hazard.
•Use as short an extension cord aspossible.
•Do not use multiple extension cords.
•Make sure that when in operation, theextension cord plug and heater cord plugconnections are free and clear of water.This could cause an electric shock or fire.
•Make sure your vehicle is parked in aclean area, clear of combustibles.
•Make sure the heater, heater cord andextension cord are firmly connected.
•Check for heat anywhere in the electricalhookup once the system has beenoperating for approximately 30 minutes.
•Make sure the system is unplugged andproperly stowed before starting anddriving your vehicle. Make sure theprotective cover seals the prongs of theblock heater cord plug when not in use.
•Make sure the heater system is checkedfor proper operation before winter.
Using the Engine Block Heater
Make sure the receptacle terminals are cleanand dry prior to use. Clean them with a drycloth if necessary.
The heater uses 0.4 to 1.0 kilowatt-hours ofenergy per hour of use. The system does nothave a thermostat. It achieves maximumtemperature after approximately three hoursof operation. Using the heater longer thanthree hours does not improve systemperformance and unnecessarily useselectricity.
165
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Starting and Stopping the Engine