Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay and
Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant.
Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or newer
with iOS 7.1 or newer. Updating to the latest
iOS version is recommended.
1. Plug your phone into a USB port.
See
Media Hub (page 416).
2. Follow the prompts on the touchscreen.
3. Follow the prompts that appear on your phone to allow access to Apple CarPlay. After completing the setup, your phone
connects to Apple CarPlay automatically
when plugged into a USB port.
To disable this feature from the Settings
screen, select:
Menu Item
Apple CarPlay Preferences
Your device is listed if SYNC detects Apple
CarPlay. Select the name of your device.
Switch Apple CarPlay off.
To return to SYNC 3, go to the Apple CarPlay
home screen and select the SYNC app.
Note: Contact Apple for Apple CarPlay
support.
Android Auto
Android Auto is compatible with most
devices with Android 5.0 or newer.
1. Download the Android Auto app to your
device from Google Play to prepare your
device (this may require mobile data
usage). Note:
The Android Auto App may not be
available within your current market.
2. Plug your device into a USB Port.
See
USB Port (page 416).
3. Follow the prompt on the touchscreen.
4. Follow the prompts that appear on your device.
Note: You may be prompted to update
additional apps on your device. This may
require mobile data usage.
To disable this feature from the Settings
screen, select: Menu Item
Android Auto Preferences
Your device is listed if SYNC detects
Android Auto. Select the name of your
device.
Switch Android Auto off.
Note: You may need to slide your Settings
screen to the left to select
Apple CarPlay
Preferences or Android Auto Preferences.
470
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3
To return to SYNC 3, select the speedometer
icon in the Android Auto menu bar at the
bottom of the touchscreen, and then touch
the option to return to SYNC.
Note:
Contact Google for Android Auto
support.
NAVIGATION (IF EQUIPPED)
Your navigation system is comprised of two
main features, destination mode and map
mode.
Map Mode
Map mode shows advanced viewing
comprised of 2D city maps, 3D landmarks
and 3D city models (when available). 2D city
maps show detailed outlines of buildings,
visible land use, landscape features, and
detailed railroad infrastructure for the most
essential cities around the globe.
3D landmarks appear as clear, visible objects
that are typically recognizable and have a
certain tourism value. 3D city models are complete 3D models of
entire city areas including navigable roads,
parks, rivers and rendered buildings. 3D
landmarks and city models appear in 3D map
mode only. Coverage of these varies and
improves with updated map releases. Select the zoom in icon to see a
closer view of the map.
Select the zoom out icon to see a
farther away view of the map.
You can adjust the view in preset increments.
You can also pinch to zoom in or out of the
map.
The information bar tells you the names of
streets, cities or landmarks as you hover over
them with the crosshair curser.
You can change your view of the map by
tapping on the location indicator icon on the
right hand side of the screen. You can
choose from the following options: Heading up (2D map)
This always
shows the direction of forward
travel to be upward on the screen.
This view is available for map
scales up to
3 mi (5 km). North up (2D map)
always shows
the northern direction to be
upward on the screen. 3D map mode
provides an
elevated perspective of the map.
Adjust this viewing angle and
rotate the map 180 degrees by
touching the map twice, and then dragging
your finger along the shaded bar with arrows
at the bottom of the map. Re-center the map by pressing this
icon whenever you scroll the map
away from your vehicle
’s current
location.
471
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3E207752 E207753 E207750 E207749 E207748 E207751
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to HERE
by going to www.here.com/mapcreator.
HERE evaluates all reported map errors and
responds with the result of their investigation
by e-mail.
Map coverage includes the USA (including
Puerto Rico and the US Virgin Islands),
Canada and Mexico.
APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3 AppLink
enabled smartphone apps. When an app is
running through AppLink, you can control
main features of the app through voice
commands and steering wheel controls.
Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink. Note:
iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded. Some
apps will work with no setup. Other apps will
want you to configure your personal settings
and personalize your experience by creating
stations or favorites. We recommend you do
this at home or outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Lincoln is not
responsible for your app or its use of data. Note:
AppLink is a native SYNC system
feature. Accessing mobile apps through
AppLink is only possible when Android Auto
or Apple CarPlay are disabled. Some apps
may only be accessible in the car through
AppLink and others only through Android
Auto or Apple CarPlay. Please refer to the
Smartphone Connectivity information to
disable Android Auto or Apple CarPlay.
Note: In order to use an app with SYNC 3,
the app needs to be running in the
background of your phone. If you shut down
the app on your phone, it shuts down the
app on SYNC 3 as well.
Note: If a SYNC 3 AppLink compatible app
is not shown in the Apps Domain, make sure
the required app is running on the mobile
device.
482
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3
AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset it on your phone. If you are
in your vehicle, SYNC 3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system
that may cause apps that were found on
your previous vehicle drive to not be
found again if you did not switch
Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
Unplug the USB cable from the phone, wait a moment, and plug the
USB cable back in to the phone. After a few seconds, the app should
appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the
application and restart it.
You may need to reset the USB connec-
tion to SYNC 3.
My iPhone is connected,
my app is running, I
restarted the app but I still
cannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device's
volume control buttons which are most often found on the side of the
device.
The Bluetooth volume on the phone may
be low.
I have an Android phone. I
found and started my
media app on SYNC 3, but
there is no sound or the
sound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. If
the app has a "Ford SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited
number of Bluetooth ports that apps can
use to connect. If you have more AppLink
apps on your phone than the number of
available Bluetooth ports, you will not see
all of your apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on
my phone listed in the
SYNC 3 Mobile Apps
Menu.
515
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3