2019 LINCOLN CONTINENTAL USB port

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
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Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Facebook Messenger are not
supported.
Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.
This is a cell phone-dependent feature.
Audible text messages do
not work on my cell phone. Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.
This is a cell phone limitation. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.
Make sure that the device does not have an auto-install program or
active security settings.
509
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Try switching your device off, resetting it or removing the battery, then
reconnect it to SYNC 3.
The device is in a bad state.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 446).
The file format is not supported by SYNC
3.
Update media index.
See Settings (page 485).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
510
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smartphone; an Android with OS
2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.
Additionally, make sure you pair and connect your phone to SYNC 3
in order to find AppLink-capable apps on your device. iPhone users
must also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-
ible phone to SYNC 3.
AppLink Mobile Applica-
tions: When I select "Find
Mobile Apps," SYNC 3
does not find any applica-
tions.
Make sure you have downloaded and installed the latest version of
the app from your phone's app store. Make sure the app is running
on your phone. Some apps require you to register or login to the app
on the phone before using them with AppLink. Also, some may have
a "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installed
and running on your mobile device.
My phone is connected,
but I still cannot find any
apps.
Closing and restarting apps may help SYNC 3 find the application if
you cannot discover it inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select it and restart the app.
If the app does not have that option, select the phone's settings menu
and select 'Apps', then find the particular app and choose 'Force stop.'
Do not forget to restart the app afterward, then select "Find Mobile
Apps" on SYNC 3.
Sometimes apps do not properly close
and re-open their connection to SYNC 3,
over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the home
button then swipe up on the app to close it. Tap the home button
again, then select the app again to restart it. After a few seconds, the\
app should then appear in SYNC 3's Mobile App's Menu.
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Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset it on your phone. If you are
in your vehicle, SYNC 3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system
that may cause apps that were found on
your previous vehicle drive to not be
found again if you did not switch
Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
Unplug the USB cable from the phone, wait a moment, and plug the
USB cable back in to the phone. After a few seconds, the app should
appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the
application and restart it.
You may need to reset the USB connec-
tion to SYNC 3.
My iPhone is connected,
my app is running, I
restarted the app but I still
cannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device's
volume control buttons which are most often found on the side of the
device.
The Bluetooth volume on the phone may
be low.
I have an Android phone. I
found and started my
media app on SYNC 3, but
there is no sound or the
sound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. If
the app has a "Ford SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited
number of Bluetooth ports that apps can
use to connect. If you have more AppLink
apps on your phone than the number of
available Bluetooth ports, you will not see
all of your apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on
my phone listed in the
SYNC 3 Mobile Apps
Menu.
515
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Personal Profiles
Possible cause and solution
Issue
Unlink and relink your keyfob in the Personal Profiles menu. You may
need to see your authorized dealer.
I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if you
let dealership add a new keyfob to replace lost one.
I lost all profiles.
Master Reset had been performed without your acknowledgement. General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").
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Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Vehicles With SYNC..............................................13
Daytime Running Lamps...............................93 Type One - Conventional
(Non-Configurable)..........................................94
Type Two - Configurable.....................................94
Declaration of Conformity..........................597
Radio Frequency Statement............................597
Digital Radio
...................................................410
HD Radio Reception and Station
Troubleshooting...............................................411
Direction Indicators
........................................96
Indicating a Lane Change..................................96
Doors and Locks.............................................68
Drive Control
..................................................261
Lincoln Drive Control..........................................261
Driver Alert
.....................................................243
Using Driver Alert...............................................244
Driver and Passenger Airbags....................49 Children and Airbags...........................................50
Proper Driver and Front Passenger Seating
Adjustment .........................................................50
Driver and Passenger Knee Airbags.........54
Driving Aids
....................................................243
Driving Hints..................................................273
Driving Through Water................................273
DRL See: Daytime Running Lamps...........................93 E
Economical Driving
......................................273
Electric Parking Brake.................................207 Applying the Electric Parking Brake..............207
Automatically Releasing the Electric Parking
Brake.................................................................208
Manually Releasing the Electric Parking Brake.................................................................208
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge..............................................................208
Electromagnetic Compatibility
...................561
Emergency Door Release.............................75
Emission Law..................................................187 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.............188
Tampering With a Noise Control System......187
End User License Agreement...................566 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................566
Engine Block Heater
.....................................178
Using the Engine Block Heater.......................179
Engine Coolant Check.................................318 Adding Coolant....................................................319
Coolant Change...................................................321
Engine Coolant Temperature
Management...................................................322 Fail-Safe Cooling.................................................321
Recycled Coolant...............................................320
Severe Climates.................................................320
Engine Emission Control.............................187
Engine Immobilizer See: Passive Anti-Theft System........................83
Engine Oil Check...........................................316 Adding Engine Oil...............................................317
Engine Oil Dipstick - 2.7L/3.0L...................316
Engine Oil Dipstick - 3.7L............................316
Engine Specifications - 2.7L.......................373 Drivebelt Routing................................................373
Engine Specifications - 3.0L......................374 Drivebelt Routing................................................375
Engine Specifications - 3.7L.......................376 Drivebelt Routing................................................376
Entertainment................................................446 AM/FM Radio.......................................................448
Apps.......................................................................459
Bluetooth Stereo or USB..................................457
CD (If equipped)..................................................456
HD Radio ™ Information (If Available)..............452
SiriusXM® Satellite Radio (If Activated).........448
Sources.................................................................447
Supported Media Players, Formats and Metadata Information...................................459
USB Ports.............................................................459
Environment......................................................17
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Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index

Storage Compartments................................173
Sunroof See: Moonroof.....................................................105
Sun Shades
.....................................................104
Sun Visors.......................................................104
Illuminated Vanity Mirror...................................104
Supplementary Restraints S
ystem.............48
Principle of Operation..........................................48
Symbols Glossary
..............................................7
SYNC™ 3...........................................................418 General Information............................................418
SYNC™ 3 Troubleshooting.........................505
T
Technical Specifications See: Capacities and Specifications................373
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................285
Tire Care
.........................................................342
Glossary of Tire Terminology...........................344
Important Information About Low-Profile
Tires
...................................................................342
Information About Uniform Tire Quality Grading.............................................................342
Information Contained on the Tire Sidewall............................................................345
Temperature A B C.............................................343 Traction AA A B C...............................................343
Treadwear.............................................................343
Tire Pressure Monitoring System.............357 Changing Tires With a Tire Pressure
Monitoring System........................................359
Understanding Your Tire Pressure Monitoring System .............................................................359
Tires See: Wheels and Tires......................................342
Towing a Trailer
.............................................268
Load Placement..................................................268
Towing the Vehicle on Four Wheels........272 Emergency Towing.............................................272
Recreational Towing..........................................272
Towing.............................................................268
Traction Control
.............................................212
Principle of Operation........................................212
Transmission Code Designation
...............381
Transmission....................................................191
Transporting the Vehicle............................282
Type Approvals
.............................................597
China.....................................................................609
Radio Frequency Certification for Keys and
Remote Controls.............................................610
Radio Frequency Certifications for Blind Spot Information System.......................................607
Radio Frequency Certifications for Body Control Module

..............................................609 Radio Frequency Certifications for Cruise
Control Module..............................................609
Radio Frequency Certifications for Mid Range Radar..................................................................601
Radio Frequency Certifications for Passive Anti-Theft System..........................................602
Radio Frequency Certifications for Radio Transceiver Module......................................605
Radio Frequency Certifications for SYNC 3........................................................................\
.609
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)...................597
Radio Frequency Certifications for Wireless Charging

..........................................................608
Radio Frequency Statement for Audio Unit.....................................................................610
U
Under Hood Overview - 2.7L/3.0L............312
Under Hood Overview - 3.7L......................314
Universal Garage Door Opener................167 HomeLink Wireless Control System...............167
USB Port..........................................................416
Using Adaptive Cruise Control.................

234
Automatic Cancellation.....................................238
Blocked Sensor..................................................240
Canceling the Set Speed..................................237
621
Continental (CPL) Canada/United States of America, enUS

A, Edition date: 201807, Second-Printing Index