2019 LEXUS UX250H emergency towing

15Pictorial index
■Instrument panel
Power switch ............................................................................................................ P.162
Starting the hybrid system/changing the mode s...................................................P.162
Emergency stop of the hybrid system ...................................................................... P.378
When the hybrid system will not start ......................................................................P.400
Warning messages ..........................................................................................................P.395
Shift lever................................................................................................................... P .167
Changing the shift position ............................................................................................ P.168
Precautions against towing............................................................................................ P.381
When the shift lever does not move .......................................................................... P.168
Meters ..................................................................................................................P.78, 8 2
Reading the meters/adjusting the instru ment panel light......... P.78, 80, 82, 86
Warning lights/indicator lights ...................................................................................... P.74
When the warning lights come on .............................................................................P.386
Multi-information display .......................................................................................P.87
Display ........................................................................................................................ .............. P.87
Energy monitor ..................................................................................................................... P.97A
B
C
D

591-3. LEXUS Enform
1
For safety and security
Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir- cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
Safety Connect services
Safety information for Safety
Connect

2064-5. Using the driving support systems
WARNING
●When tires of a size other than speci-
fied are installed.
●Vehicle is driven in traffic lanes other
than that highways and freeways.
●During emergency towing
■Preventing LTA system malfunctions
and operations performed by mistake
●Do not modify the headlights or place
stickers, etc. on the surface of the
lights.
●Do not modify the suspension etc. If
the suspension etc. needs to be
replaced, contact your Lexus dealer.
●Do not install or place anything on the
hood or grille. Also, do not install a
grille guard (bull bars, kangaroo bar,
etc.).
●If your windshield needs repairs, con-
tact your Lexus dealer.
■Conditions in which functions may
not operate properly
In the following situations, the functions
may not operate properly and the vehicle
may depart from its lane. Drive safely by
always paying careful attention to your
surroundings and operate the steering
wheel to correct the path of the vehicle
without relying solely on the functions.
●When the follow-up cruising display is
displayed ( P.210) and the preceding
vehicle changes lanes. (Your vehicle
may follow the preceding vehicle and
also change lanes.)
●When the follow-up cruising display is
displayed ( P.210) and the preceding
vehicle is swaying. (Your vehicle may
sway accordingly and depart from the
lane.)
●When the follow-up cruising display is
displayed ( P.210) and the preceding
vehicle departs from its lane. (Your
vehicle may follow the preceding vehi-
cle and depart from the lane.)
●When the follow-up cruising display is
displayed ( P.210) and the preceding
vehicle is being driven extremely close
to the left/right lane line. (Your vehicle
may follow the preceding vehicle and
depart from the lane.)
●Vehicle is being driven around a sharp
curve.
●Objects or patterns that could be mis-
taken for white (yellow) lines are pres-
ent on the side of the road (guardrails,
curbs, reflective poles, etc.).

2184-5. Using the driving support systems
WARNING
●Assisting the driver to judge proper
following distance
The dynamic radar cruise control with
full-speed range determines whether the
following distance be tween the driver’s
own vehicle and a designated vehicle
traveling ahead is within a set range. It is
not capable of making any other type of
judgement. Therefore, it is absolutely
necessary for the driver to remain vigi-
lant and to determine whether or not
there is a possibility of danger in any
given situation.
●Assisting the driver to operate the
vehicle
The dynamic radar cruise control with
full-speed range does not include func-
tions which will prevent or avoid colli-
sions with vehicles ahead of your vehicle.
Therefore, if there is ever any possibility
of danger, the driver must take immedi-
ate and direct control of the vehicle and
act appropriately in order to ensure the
safety of all involved.
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations.
Doing so may result in inappropriate
speed control and could cause an acci-
dent resulting in death or serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills, or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of the radar or front cam-
era
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●During emergency towing
●When an approach warning buzzer is
heard often

3817-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
t
owed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
2WD models: If towing your vehicle
with a wheel-lift type truck from the
front, the vehicle’s rear wheels and
axles must be in good conditions.
(  P.381, 383) If they are dam-
aged, use a towing dolly or flatbed
truck.
AWD models: If towing your vehi-
cle with a wheel-lift type truck, use
a towing dolly. ( P.381, 383)
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
AWD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the driv etrain or related
parts may be damaged, the vehicle may
fly off the truck, or electricity generated
by the operation of the motor may cause
a fire to occur depending on the nature
of the damage or malfunction.

3827-2. Steps to take in an emergency
The following may indicate a problem
with your hybrid transmission. Contact
your Lexus dealer or commercial tow-
ing service before towing.
The hybrid warning message shows
on the multi-information display and
the vehicle does not move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
WARNING
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is OFF. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
■Recreational towing (behind motor
home, etc.) (AWD models)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the Elec-
tronic On-Demand AWD system and
transmission. ( P.161)
Situations when it is necessary to
contact dealers before towing
Towing with a sling-type truck

3837-2. Steps to take in an emergency
7
When trouble arises
From the front (2WD models)
Release the parking brake.
From the front (AWD models)
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels. If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.
If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distance
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
Towing with a wheel-lift type
truckUsing a flatbed truck
Emergency towing

3847-2. Steps to take in an emergency
wheels, drivetrain, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet by following the specified
procedure.
1 Take out the towing eyelet.
(P.296)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel nut wrench
*
or hard metal bar.
*: If a wheel nut wrench is not equipped, a wheel nut wrench can be purchased at
your Lexus dealer.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the hybrid system.
If the hybrid system does not start, turn the
power switch to ON.
7Shift the shift lever to N and release
the parking brake.
When the shift lever cannot be shifted:
P.168
■While towing
If the hybrid system is off, the power assist
for the brakes and steering will not function,
marking steering and braking more difficult.
■Wheel nut wrench
Vehicles with wheel nut wrench: Wheel nut
wrench is installed in luggage compart-
ment. ( P.296)
Vehicles without wheel nut wrench: Wheel
nut wrench can be purchased at your Lexus
dealer.
Emergency towing procedure