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1st Command 2nd Command 3rd Command ActioniPod Play Playlist Turns on the iPod®, playing the playlist which you said.
USB All Artists Display the USB all artists list.
USB All Albums Display the USB all albums list.
USB All Folders Display the USB all folders list.
iPod All Artists Display the iPod® all artists list.
iPod All Albums Display the iPod® all albums list.
iPod All Songs Display the iPod® all songs list.
Notes on operating audio by voice recognition:
.An audio device connected via Bluetooth® cannot be operated with the Voice Recognition system. Source change is only available for
Bluetooth® streaming Audio.
. If two USB devices are connected at the same time, voice operation will only be available for use with one registered and selected device.
When selecting [YES] in the pop-up screen that displays after a new USB audio device is connected, the USB audio device is registered in
the Voice Recognition system and is selected automatically. You can select the device for voice recognition after "No" on the pop-up
screen is selected by restarting the engine with the device connected or remove the device and connect again. One iPod® and one USB
device can be registered in the system. If a USB audio device is newly registered, old data is overwritten. It may take a few moments to
register an audio device.
“Voice recognition settings” (page 10-18) Even when a device has been previously registered, simply connecting the device will not
result in it being selected automatically.
. The Artist, Album, Song and Play lists of audio stored in the connected USB device can be searched in voice. However, the maximum
number of items that can be registered is limited. If there are a lot of audio items registered in the USB device, it may take some time for the
system to prepare for audio search by voice.
10. Voice recognition
10-15

11 Troubleshooting guide
Customer assistance ...................................................... 11-2
System unit ....................................................................... 11-3Liquid crystal display ................................................ 11-3
Audio system ................................................................... 11-5 HD Radio technology ............................................... 11-5
Compact Disc (CD) player ...................................... 11-7
iPod® player ............................................................... 11-9
USB memory ............................................................. 11-11
Bluetooth® streaming audio ................................ 11-12
Bluetooth® Hands-Free Phone System ................ 11-14 Monitor system ............................................................ 11-18
Navigation (if so equipped) ....................................... 11-19
Basic operations .................................................... 11-19
Vehicle icon ............................................................ 11-20
Route calculation and visual guidance ............ 11-22
Voice guidance ....................................................... 11-24
Traffic information ............................................... 11-25
INFINITI InTouch
TMServices ............................. 11-26
Voice recognition ......................................................... 11-27

11. Troubleshooting guide
SymptomPossible cause Possible solution
The screen turns blue or an error message is
displayed on the upper display. A system malfunction has occurred.
It is recommended you visit an INFINITI retailer
for inspecting.
The SD card is not inserted into the slot
correctly. If the SD card containing map data is acciden-
tally removed, after reinserting the SD card
containing map data into the slot, place the
ignition switch in the “OFF” position and then
place back in the “ON” position again.
11-4

11. Troubleshooting guide
BLUETOOTH® STREAMING
AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio
device that is to be registered.
Check that the PIN code for the Bluetooth®
audio device is consistent with that for the in-
vehicle audio system.
Another Bluetooth® device is used in the
vehicle. Turn off the other Bluetooth® device until the
registration is completed.
Having trouble reconnecting to Bluetooth®
streaming audio after previously successfully
registered. Bluetooth® streaming audio software is not
running properly or software is not up to date.
First, reboot your Bluetooth® streaming audio
and make sure to shut it down on a regular basis
to refresh the software condition. If that doesn’t
resolve the symptom, check for any Bluetooth®
streaming audio software updates and update
your Bluetooth® streaming audio software.
Music cannot be played back. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The system is not set to the Bluetooth® audio
mode. Push

SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to search
for a recommended the Bluetooth® audio device.
A cellular phone is connected. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push

11. Troubleshooting guide
BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle Bluetooth® Hands-Free Phone System. Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle hands-
free phone system is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Bluetooth®
Hands-Free Phone System. Do not place the cellular
phone close to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
Having trouble reconnecting to hands-free
phone after previously successfully regis-
tered. Mobile phone software is not running properly
or software is not up to date.
First, reboot your mobile phone and make sure to
shut it down on a regular basis to refresh the
software condition. If that doesn’t resolve the
symptom, check for any mobile phone software
updates and update your mobile phone software.
11-14

SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle Bluetooth® Hands-Free Phone System.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Bluetooth®
Hands-Free Phone System. Do not place a cellular
phone close to the seats or your body.
11. Troubleshooting guide
11-15

SymptomPossible cause Possible solution
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth® pairing information
from both the mobile phone and vehicle system
before registering it again.
11. Troubleshooting guide
11-17