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Audio Unit Clock and Date Displays -
Vehicles Without: SYNC 3 ...................358
Connecting a Bluetooth Device - Vehicles Without: SYNC 3 ...................
358
Satellite Radio .............................................
359
Streaming Bluetooth Audio - Vehicles Without: SYNC 3 ......................................
361
Playing Media From a USB Device - Vehicles Without: SYNC 3 ....................
361
USB Port - Vehicles Without: SYNC 3 ........................................................................\
362
Using Voice Recognition ..........................
362
SYNC™ 3
General Information ..................................
363
Home Screen ................................................
372
Using Voice Recognition ...........................
372
Entertainment ..............................................
377
Phone ..............................................................
379
Navigation ......................................................
381
Apps ................................................................
385
Settings ..........................................................
386
SYNC™ 3 Troubleshooting ....................
400
Accessories
Accessories ....................................................
412
Ford Protect
Ford Protect ...................................................
414
Scheduled Maintenance
General Maintenance Information .......
416
Normal Scheduled Maintenance ..........
419
Special Operating Conditions Scheduled Maintenance ............................................
422
Scheduled Maintenance Record ..........
424
Appendices
Electromagnetic Compatibility .............
434
End User License Agreement ................
436Declaration of Conformity - Vehicles
Without: SYNC 3 .....................................
461
Declaration of Conformity - Vehicles With: SYNC 3 ...........................................
462
Declaration of Conformity - Vehicles With: Wireless Accessory Charging
........................................................................\
462
Type Approvals ...........................................
464
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Table of Contents

911 ASSIST
WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. WARNING: Do not wait for 911 Assist
to make an emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or damage
the phone which could prevent 911 Assist
from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature. If a crash deploys an airbag (excluding
knee airbags and rear inflatable seatbelts
[if equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See
Settings
(page 386).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Automatic Crash Notification System

Menu Item
Audio
Phone
Settings
Submenus
Trip 1 and Trip 2 Menu Item
Trip 1
Trip 2
Reset Individual Values
Configure View
MyView Menu Item
Digital Speedometer
Fuel Economy
Trip/Audio
Eco Coach
Calm Screen
Driver Assist. Menu Item
Traction Control
Blind Spot
Pre-Collision Assist
Traffic Sign Recognition
Lane Keeping System
Driver Alert Menu Item
Wrong Way Alert
Hill Start Assist
Cross Traffic Alert
Eco Coach
Trailer Sway
Cruise Control
Speed Limiter
Rear Parking Aid
Navigation Menu Item
Home
Favorite Destinations
Previous Destinations
Audio Menu Item
Radio
CD
USB device.
Bluetooth device.
Phone Menu Item
All Calls
Incoming Calls
Missed Calls
Outgoing Calls
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Information Displays

See Warning Lamps and Indicators
(page 88).
SELECTIVE CATALYTIC
REDUCTANT SYSTEM
Your vehicle has a selective catalytic
reductant system to help reduce exhaust
emission levels by injecting diesel exhaust
fluid into the exhaust system. The engine
may not start if you tamper with or disable
the selective catalytic reductant system.
For the system to correctly operate, you
must maintain the fluid level. The
minimum fluid refill quantity required to
restart the engine is
1.3 gal (5 L).
Note: If your vehicle is on a gradient, the
minimum fluid refill quantity required to
restart the engine may be greater than
1.3 gal (5 L)
.
Diesel Exhaust Fluid Guidelines
• Do not put in the vehicle fuel tank. This
can cause engine damage not covered
by the vehicle Warranty.
• Do not overfill the tank.
• Do not dilute with water or any other
liquid.
• Do not re-use an empty fluid container.
• Do not store in direct sunlight.
• Store at temperatures between
23°F
(-5°C) and 68°F (20°C).
• Do not store fluid containers in your
vehicle.
• The fluid is non-flammable, non-toxic,
colorless and water-soluble. Filling the Diesel Exhaust Fluid
Tank
The diesel exhaust fluid tank filler pipe is
next to the fuel tank filler pipe and has a
blue cap. Fill the tank using a fluid pump
at a diesel exhaust fluid filling station or a
diesel exhaust fluid container.
Only use diesel exhaust fluid that is
certified by the American Petroleum
Institute (API). Non-certified diesel
exhaust fluid use can cause damage not
covered by the vehicle Warranty.
Note:
Wash off any fluid that may have
spilled on to a painted surface with soapy
water.
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Specification
Name
Motorcraft® Professional Strength Carpet &
Upholstery Cleaner / Nettoyant professionnel pour
sellerie et moquette Motorcraft® (Canada)
ZC-54 (U.S. & Canada) -
Motorcraft® Spot and Stain Remover (U.S.)
(Canada)
ZC-14 (U.S.)
ESR-M14P5-A
Motorcraft® Ultra-Clear Spray Glass Cleaner (U.S.)
Motorcraft® Premium Glass Cleaner / Nettoie-vitres
de qualité supérieure Motorcraft® (Canada)
ZC-23 (U.S.)
CXC-100 (Canada)
-
Motorcraft® Wheel and Tire Cleaner (U.S.)
Motorcraft® Wheel and Tire Cleaner / Nettoyant
pour roues et pneus Motorcraft® (Canada)
ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
Wash your vehicle regularly with cool or
lukewarm water and a neutral pH
shampoo, we recommend Motorcraft
Detail Wash.
• Never use strong household detergents
or soap, for example dish washing or
laundry liquid. These products can
discolor and spot painted surfaces.
• Never wash your vehicle when it is hot
to the touch, or during strong or direct
sunlight.
• Dry your vehicle with a chamois or soft
terry cloth towel to eliminate water
spotting.
• Immediately remove fuel spillages, bird
droppings, insect deposits and road tar.
These may cause damage to your
vehicle ’s paintwork or trim over time.
We recommend Motorcraft Bug and
Tar Remover. •
Remove any exterior accessories, for
example antennas, before entering a
car wash.
• When filling with AdBlue®, remove any
residue on painted surfaces
immediately.
Note: Suntan lotions and insect repellents
can damage painted surfaces. If these
substances come in contact with your
vehicle, wash the affected area as soon as
possible.
Cleaning the Headlamps
Note: Do not scrape the headlamp lenses
or use abrasives, alcoholic solvents or
chemical solvents to clean them.
Note: Do not wipe the headlamps when
they are dry.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Vehicle Care

AM/FM RADIO - VEHICLES
WITHOUT: SYNC 3
Selecting a Radio Source
Press the button to display the
available radio sources.
Repeatedly press the button to scroll to
the desired radio source.
Press the OK button.
Station Presets
To store a radio station, press and hold one
of the numeric preset buttons.
Note: Six presets can be stored for each
radio source.
Manually Changing Radio Stations Rotate the control to change the
frequency.
Automatically Changing Radio
Stations
Press to seek the next station up
the frequency band.
Press and hold to quickly seek
up the frequency band. Press to seek the next station
down the frequency band.
Press and hold to quickly seek
down the frequency band.
Selecting a Station from the List
Press the
OK button to view available
stations.
AUDIO UNIT CLOCK AND DATE
DISPLAYS - VEHICLES
WITHOUT: SYNC 3
Adjusting the Clock Press the button.
Select the clock and follow the instructions
on the screen.
CONNECTING A BLUETOOTH
DEVICE - VEHICLES WITHOUT:
SYNC 3
Pairing a Device Press the button.
Select Bluetooth and follow the
instructions on the screen.
Note: When pairing a new device, you can
choose to download contacts, set this as
the primary device and enable Emergency
Assistance.
358
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Audio System E248947 E142607 E142607

Action
Condition
Message
Contact SiriusXM at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SiriusXM has updated the
channels available for your
vehicle.
Subscription Updated
STREAMING BLUETOOTH
AUDIO - VEHICLES WITHOUT:
SYNC 3
Selecting a Bluetooth Source Press the button to display the
menu.
Repeatedly press the button to scroll to
the Bluetooth device.
Press the OK button. Press the button to play the
track. Press the button again to
pause the track.
Press the button to skip to the
next track.
Press and hold the button to fast
forward through the track. Press the button once to return
to the beginning of the track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to fast rewind.
Note: Not all functions are supported by all
phones. PLAYING MEDIA FROM A USB
DEVICE - VEHICLES WITHOUT:
SYNC 3
Supported Audio File Formats
You can play audio file formats including
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Note:
The NTFS file system is not
supported.
Selecting the USB Device Press the button to display the
menu.
Repeatedly press the button to scroll to
your USB device.
Press the
OK button.
Playing from the USB Device Press the button to play a track.
Press the button again to pause
the track.
Press the button to skip to the
next track.
Press and hold the button to fast
forward through the track.
361
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Audio SystemE100027 E100027

Press the button once to return
to the beginning of a track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to fast rewind.
Sorting by Categories
You can also sort and play music by
specific categories, for example artist or
album.
Press the OK button to view the available
categories.
USB PORT - VEHICLES
WITHOUT: SYNC 3
The USB port is on the center console
below the gearshift lever.
You can use the USB port to charge a
device only when the engine is running.
USING VOICE RECOGNITION
Phone Voice Service
This system allows you to use the voice
recognition features of your phone and
focus on your driving. Press and hold the voice control
button on the steering wheel.
Note: This only works when connected via
Bluetooth. See
Connecting a Bluetooth
Device (page 358).
Note: When using voice recognition use the
language set on the device.
362
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Audio System E142599