2019 FORD FLEX radio

Depending on your cell phone's capability
and your market, the system may prompt
you with questions, such as setting the
current cell phone as the primary cell
phone (the cell phone SYNC automatically
tries to connect with first upon vehicle
start-up) and downloading your
phonebook.
Pairing Subsequent Cell Phones
Note:
To scroll through the menus, press
the up and down arrows on your audio
system.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (P) (automatic transmission)
or neutral with the parking brake applied
(manual transmission).
Press the phone button, then scroll to: Action
Message
Press the
OK button.
PHONE SETNGS
Press the
OK button.
BT DEVICES
Press the
OK button. When the following message appears
in the display.
ADD DEVICE
FIND SYNC
1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cell
phone as the primary cell phone (the cell phone SYNC automatically tries to connect
with first upon vehicle start-up) or download your phonebook.
Phone Voice Commands
Press the voice icon and say: Voice Commands
Phone
You can then say any of the following
commands.
Call History Incoming
Call History Missed
Call History Outgoing Voice Commands
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell
___ is a dynamic listing that should be the
name of a contact in your phonebook. For
example you could say "Call Mom".
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Action and Description
Message
1.Press the OK button to select and scroll to select between On and
Off.
2. Press the
OK button when the desired selection appears in the
display. SYNC returns you to the Advanced menu.
1. Press
OK to select and then scroll through the languages. Choose
between English, Français and Español. Once selected, all of the
radio displays and prompts are in the selected language.
2. Press
OK when the desired selection appears in the display. If you
change the language setting, the display indicates that the system
is updating. When complete, SYNC returns you to the Advanced
menu.
LANGUAGES
Return to the factory default settings. This selection does not erase
your indexed information, for example phonebook, call history, text
messages or paired devices.
DEFAULTS
Press the
OK button to select and then press OK again when the
following message appears in the display.
RESTORE?
Completely erase all information stored on SYNC, for example
phonebook, call history, text messages and paired devices, and return
the system to the factory default settings.
MASTER
RESET
Press OK to select. The display indicates when complete. SYNC returns
you to the Advanced menu.
Press
OK to select.
SYNC REBOOT
Press OK to select. You only need to pressthe OK button once. SYNC will be unre- sponsive for 2-4 minutes while it is
rebooting. Wait 2-4 minutes before
attempting to execute a SYNC command.
CONFIRM REBOOT?
Install applications you have downloaded.
INSTALL APP
Press the
OK button and scroll to select. Press the OK button to
confirm.
Access the Auto Version number as well as the FDN number.
SYSTEM INFO
Press the
OK button to select.
Exit the current menu.
RETURN
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

To Connect Using the System Menu
Plug the device into the USB port. See
USB Port (page 323).
Press the
AUX button, then the Menu
button to enter the Media Menu.
You can then scroll to: Action and Description
Message
Press the
OK button.
SELECT SRC
Press the
OK button.
SYNC USB
Depending on how many digital media files are on your
connected device, the following message may appear in the
radio display.
Indexing\b
When indexing is complete, the screen returns to the Play menu. You can then
select one of the following:
PLAY ALL
ARTISTS
ALBUMS
GENRES
PLAYLISTS
TRACKS
EXPLORE USB
SIMILARMUSIC Exit the current menu.
RETURN
What's Playing?
When a track is playing, you can ask the
system to tell you what is currently playing.
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Description
Item
Callout
This icon appears when SYNC 3 receives a software
update. Pressing the icon shows more details about
the new software.
Download
F
This icon appears if a Wi-Fi network is connected.
Wi-Fi
G
An available Wi-Fi network is within range.
Wi-Fi in Range
H
This icon displays the phone signal strength and the
roaming signal strength.
Signal Strength
I
This icon displays when you receive a text message
on your phone.
Text Message
J
This icon displays when 911 Assist is set to off and
your phone is connected to SYNC.
911 Assist Off
K
This icon displays when a phone call is active.
In-Call
L
Messages may also appear in the status
bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar Functions
Feature Bar Item
Allows you to control the media playing in
your vehicle. You can control all audio
features including AM, FM and satellite
radio, CDs, and media streaming over a
Bluetooth device or through a USB
connection.
Audio
Allows you to adjust the temperature, fan
speed and airflow within the vehicle.
Climate
Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Phone
Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.
Navigation
(If equipped)
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Information
Option
View current route, next turn, time to your destination (depending on cluster
level), distance to destination (depending on cluster level), and ability to
cancel route.
If you do not have an active navigation route programed, the compass is
shown.
If you are not on a call, a call can be made by selecting: 1
Phone
Missed calls
Outgoing calls
Incoming calls
All calls
If you are on a call, the call information is displayed on the information display.
If you are receiving a call, you can accept it by selecting OK on the right-hand
steering wheel controls.
1 Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the right
side of your steering wheel to scroll
through the available modes.
The selection menu expands and different
options appear.
• Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode,
use the left arrow to exit the mode.
• Press the up and down arrows to make
adjustments within the chosen mode.
• Press
OK to confirm your selection.
Note: If your vehicle is not equipped with
navigation, compass appears in the display
instead of navigation. If you press the right
arrow to go into the compass menu, you can
see the compass graphic. The compass
displays the direction in which the vehicle
is traveling, not true direction (for example,
if the vehicle is traveling west, the middle
of the compass graphic displays west; north
displays to the left of west though its true
direction is to the right of west). Using the Controls on the Steering
Wheel
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL:
Control the volume of audio output.
Mute:
Mute the audio output.
Voice:
Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
SEEK NEXT:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
SEEK PREVIOUS:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Action and Description
Voice Command
Phone List of Commands
Navigation List of Commands
You can use this command to view the next page of options on
any screen where multiple pages of choices are given.
Next Page
You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.
Previous Page
Gives you available commands you can use on the current
screen.
Help
Included here are some of the most
popular commands for each SYNC 3
feature. Audio Voice Commands
___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.
To control the media features, press the voice button and when prompted, say: Description
Voice command
You can say the Sirius channel name or number
such as "Sirius channel 16".
1
Sirius Channel ___
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
Allows you to tune to a specific FM or AM
frequency such as "FM 88.7" or "AM 1580".
AM ___
FM ___
Allows you to tune to a specific HD frequency
such as “FM 88.7 HD 1” .
1
FM ___ HD ___
Allows you to listen to music on your Bluetooth
connected device.
Bluetooth Audio
Allows you to listen to music on your USB
connected device.
USB
For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
selection. Your system must finish indexing
before this option is available. For example, you
could say "Play artist, The Beatles" or "Play song,
Penny Lane".
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Note:
Your vehicle may allow you to save
presets from different audio sources on the
same page.
You can access these options using the
touchscreen or voice commands. Sources
Press this button to select the source of
media you want to listen to.Menu Item
AM
FM 1
SIRIUS
1
CD
The name of the USB that is plugged in displays here.
USB
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.
Apps
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls on
the radio bezel to select a station.
To tune a station using the
touchscreen, select: Menu Item
Direct Tune
A pop up appears, allowing you to type in
the frequency of a station. You can only
enter a valid station for the source you are
currently listening to.
You can press the backspace button to
delete the previously entered number. Once you have entered the station's
call numbers, you can select: Action and Descrip-
tion
Menu Item
Press to begin
playing the station
you have entered.
Enter
Press to exit
without changing
the station.
Cancel
Presets
To set a new preset, tune to the station
and then press and hold one of the
memory preset buttons. The audio mutes
briefly while the system saves the station
and then returns.
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Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3