
See Roadside Emergencies (page 160).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
Press Menu then select Action and Description
Menu
Item
SYNC-Applications Select the desired option, on
or off.
911 Assist
If you choose not to activate this
feature you will have the following
options: Action and Description
Menu
Item
Provides a display and voice
reminder at phone connection
at vehicle start.
Voice
Reminder
ON
Provides a display reminder
only without a voice reminder
at phone connection.
Voice
Reminder
OFF
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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(If Equipped)

Note:
On some models, SEEK NEXT may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 68).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
• Power:
Switch the audio system on
and off.
• VOL:
Control the volume of playing
audio.
• Seek
and Tune: se as you normally
would in audio modes.
• Eject:
Eject a CD from the audio
system.
• SOURCE
or MEDIA: Press repeatedly
to advance through available media
modes.
• SOUND:
Press to access the Sound
menu where you can adjust sound and
other audio settings.
• 1-6:
Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page 254).
• DISP:
Switch the display on or off. You
can also touch the screen to switch the
display back on.
• Temperature, fan and climate
control buttons:
Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control
(page 96). 911 Assist WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
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Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 353).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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A
A/C
See: Climate Control.......................................... 96
About This Manual...........................................7
ABS See: Brakes............................................................ 133
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes.................................................................134
Accessories...................................................380 Exterior style....................................................... 380
Interior style......................................................... 380
Lifestyle................................................................. 380
Peace of mind.................................................... 380
Accessories See: Replacement Parts
Recommendation............................................ 13
Adjusting the Headlamps.........................195 Horizontal Aim Adjustment............................ 196
Vertical Aim Adjustment................................. 195
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control.......................................... 96
Air Filter See: Changing the Engine Air Filter............209
Alarm See: Anti-Theft Alarm........................................ 66
Ambient Lighting............................................76
Anti-Theft Alarm............................................66 Alarm System........................................................ 66
Arming the Alarm................................................ 66
Disarming the Alarm........................................... 66
Triggering the Alarm........................................... 66
Appendices....................................................401
Apps.................................................................350 ........................................................................\
.......... 350
SiriusXM Traffic and Travel Link................... 352
Audible Warnings and Indicators.............85 Exterior Lamps On............................................... 85
Gearshift Lever Not in Park (P)....................... 85
Key in Ignition........................................................ 85
Key Outside Vehicle - Vehicles With Keyless System................................................................ 85
Parking Brake On.................................................. 85
Safety Belt Minder............................................... 85
Audio Control..................................................68 Audio Input Jack
............................................271
Audio System................................................254
General Information......................................... 254
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................259
Alternative Frequencies.................................. 262
Automatic Volume Control............................ 262
Autostore Control.............................................. 262
Sound Button....................................................... 261
Station Preset Buttons..................................... 261
Station Tuning Control..................................... 261
Waveband Button.............................................. 261
Audio Unit - Vehicles With: AM/FM/ CD...................................................................255
Alternative Frequencies.................................. 258
Automatic Volume Control............................ 258
Autostore Control.............................................. 258
Sound Button...................................................... 257
Station Preset Buttons..................................... 257
Station Tuning Control..................................... 257
Waveband Button.............................................. 257
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display
..............264
Audio Unit - Vehicles With: Touchscreen Display..........................................................263
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 73
Automatic Climate Control........................96 Temperature Control.......................................... 98
Automatic Transmission............................129 Emergency Park Position Release
Lever..................................................................... 131
Hints on Driving with an Automatic Transmission.................................................... 131
Selector Lever Positions.................................. 130
Sport Mode and Manual Shifting.................130
Automatic Transmission Fluid Check..............................................................191
Auxiliary Power Points
...............................109
12 Volt DC Power Point..................................... 109
Location................................................................. 109
B
Battery See: Changing the 12V Battery...................... 192
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Roadside Emergencies..............................160
Running-In See: Breaking-In.................................................. 158
Running Out of Fuel.....................................118 Adding Fuel From a Portable Fuel
Container........................................................... 119
Filling a Portable Fuel Container................... 118
S
Safety Canopy ™
............................................44
Safety Precautions........................................117
Satellite Radio..............................................268
Satellite Radio Electronic Serial Number
(ESN)................................................................ 269
Satellite Radio Reception Factors..............269
SIRIUS® Satellite Radio Service.................269
Troubleshooting................................................. 270
Scheduled Maintenance Record...........390
Scheduled Maintenance..........................384
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder™........................................................ 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats
.................................................................103
Security..............................................................65
Settings...........................................................353 911 Assist............................................................... 358
Ambient Lighting............................................... 365
Bluetooth.............................................................. 355
Clock....................................................................... 355
Display................................................................... 366
General.................................................................. 363
Media Player........................................................ 354
Mobile Apps.......................................................... 361
Navigation............................................................ 359
Phone..................................................................... 355
Radio...................................................................... 358
Sound..................................................................... 353
Valet Mode........................................................... 367
Vehicle................................................................... 365
Voice Control...................................................... 366
Wi-Fi & Hotspot................................................. 363Side Airbags
.....................................................43
Sitting in the Correct Position..................103
Snow Chains See: Using Snow Chains................................. 234
Spare Wheel See: Changing a Road Wheel....................... 238
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector ............................................................ 14
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................389
Exceptions........................................................... 390
Speed Control See: Cruise Control............................................ 146
Stability Control
.............................................137
Principle of Operation....................................... 137
Starter Switch See: Ignition Switch............................................. 112
Starting a Gasoline Engine.........................114 Cold or Hot Engine.............................................. 114
Engine Idle Speed after Starting.................... 115
Failure to Start...................................................... 115
Flooded Engine..................................................... 115
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering.............................................................147 Electric Power Steering..................................... 147
Steering Wheel
...............................................68
Storage Compartments...............................111
Sunroof See: Moonroof...................................................... 80
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3..........................................................311
General Information........................................... 311
SYNC™ 3 Troubleshooting......................367
SYNC™ Applications and Services........................................................289
911 Assist............................................................... 289
SYNC Mobile Apps............................................. 291
SYNC™
............................................................273
General Information.......................................... 273
SYNC™ Troubleshooting
.........................303
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