ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
If used when the vehicle is not
running, the battery loses charge. As a result,
there may be insufficient power to restart
your vehicle. The hazard flasher control is on the
steering column. Use it when your vehicle
is creating a safety hazard for other
motorists. •
Press the flasher control and all front
and rear direction indicators flash.
• Press the flasher control again to
switch them off.
FUEL SHUTOFF (IF EQUIPPED) WARNING:
If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
Note: When you try to restart your vehicle
after a fuel shutoff, your vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, your vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Turn key to the off position.
2. Turn key to the start position.
3. Turn key to the off position.
4. Turn key to the on position.
5. The fuel pump is now re-enabled.
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5. Turn the air conditioning (if equipped)
on and allow the engine to idle for at
least one minute.
6. Release the parking brake. With your foot on the brake pedal and with the
air conditioning on, put the vehicle in
drive (D) and allow the engine to idle
for at least one minute.
•If you do not allow the engine to
relearn its idle trim, the idle quality
of your vehicle may be adversely
affected until the idle trim is
eventually relearned.
7. Drive the vehicle to complete the relearning process
•The vehicle may need to be driven
10 mi (16 km) or more to relearn the
idle and fuel trim strategy along
with the ethanol content for flexible
fuel vehicles.
If the battery has been disconnected or a
new battery has been installed, the clock
and radio settings must be reset once the
battery is reconnected.
Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries.
Battery Management System (If
Equipped)
The battery management system (BMS)
monitors battery conditions and takes
actions to extend battery life. If excessive
battery drain is detected, the system may
temporarily disable certain electrical
features to protect the battery. Those
electrical accessories affected include the
rear defrost, heated/cooled seats, climate
control fan, heated steering wheel, audio
and navigation system. A message may be
shown in the information displays to alert the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
To ensure proper operation of the BMS,
any electrical devices that are added to
the vehicle should not have their ground
connection made directly at the negative
battery post. A connection at the negative
battery post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note:
Electrical or electronic accessories
added to the vehicle by the dealer or the
owner may adversely affect battery
performance and durability, and may also
affect the performance of other electrical
systems in the vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
which matches the electrical requirements
of the vehicle. After battery replacement,
or in some cases after charging the battery
with the external charger, the BMS requires
eight hours of vehicle sleep time (key off
with doors closed) to relearn the new
battery state of charge. Prior to relearning
the state of charge, the BMS may disable
electrical features (to protect the battery)
earlier than normal.
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AUXILIARY SWITCHES
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
equipped with radio transmitters, for
example, two-way radios, telephones
and theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulations, and
should be installed by an authorized
dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle. The auxiliary switch option package
provides four switches, mounted in the
center of the instrument panel. These
switches operate only while the ignition is
in the on position, whether the engine is
running or not. Ford recommends, however,
that the engine remain running to maintain
battery charge when using the auxiliary
switches for extended periods of time or
higher current draws.
Note:
When your vehicle has a diesel
engine, use the auxiliary switches only while
the engine is running. The glow plugs also
drain battery power when the ignition key is
in the on position. Using the auxiliary
switches, even for limited amounts of time,
can cause your battery to drain quickly and
prevent your vehicle from restarting.
When switched on, the auxiliary switches
provide 8 amps, 12 amps or 20 amps of
electrical battery power for a variety of
personal or commercial uses.
The relay box for the auxiliary switches is
on the end of the left side of the instrument
panel. See your authorized dealer for
service.
The relays are coded as shown:
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Preparing Your Vehicle.....................................
156
Removing the Jumper Cables........................ 157
K
Keys and Remote Controls........................40
L
Lighting Control..............................................49 Flashing the Headlamp High Beam..............50
Headlamp High Beam........................................ 49
Lighting..............................................................49 General Information............................................ 49
Limited Slip Differential.............................120
Load Carrying..................................................141
Load Limit.........................................................141
Unloaded or Lightly Loaded Vehicles..........141
Locking and Unlocking
.................................42
Autolock................................................................... 42
Battery Saver......................................................... 43
Illuminated Entry.................................................. 43
Power Door Locks................................................ 42
Remote Control..................................................... 42
Smart Unlocks....................................................... 42
Lug Nuts See: Changing a Road Wheel......................... 251
M
Maintenance...................................................187 General Information.......................................... 187
Manual Climate Control
...............................72
Directing the Air..................................................... 72
Setting the Blower Motor Speed.................... 72
Setting the Temperature.................................... 72
Switching Defrost On and Off.......................... 72
Switching Maximum Air Conditioning On and Off................................................................. 73
Switching Recirculated Air On and Off.........73
Switching the Air Conditioning On and Off........................................................................\
.. 72
Switching the Climate Control On and Off........................................................................\
.. 72
Manual Seats....................................................77 Manual Lumbar .................................................... 78
Moving the Seat Backward and Forward................................................................ 77Recline Adjustment..............................................
77
Tilting the Seatback Forward (Two-Passenger Bench Seat).................... 78
Media Hub
......................................................285
Message Center See: Information Displays................................. 64
Mirrors See: Windows and Mirrors................................ 52
Mobile Communications Equipment......14
Motorcraft Parts - 6.7L Diesel..................257
Motorcraft Parts - 6.8L..............................258
N
Noise Pollution Control.................................16 Air Intake System.................................................. 16
Body........................................................................\
... 16
Cooling System...................................................... 16
Engine........................................................................\
16
Exhaust System..................................................... 16
Transmission Enclosure...................................... 16
Normal Scheduled Maintenance..........326 Intelligent Oil-Life Monitor™ (Diesel Engine
Only).................................................................. 326
Normal Maintenance Intervals..................... 328
O
Oil Change Indicator Reset.......................196
Oil Check See: Engine Oil Check - 6.7L Diesel..............192
See: Engine Oil Check - 6.8L.......................... 193
Opening and Closing the Hood..............188 Closing the Hood................................................ 189
Opening the Hood............................................. 188
Ordering Additional Owner's Literature......................................................164
Obtaining a French Owner ’s Manual..........165
Overhead Console
.........................................85
P
Parking Brake..................................................123 Air Brakes............................................................... 124
Hydraulic Brakes.................................................. 123
Passive Anti-Theft System........................44 SecuriLock®........................................................... 44
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PATS
See: Passive Anti-Theft System..................... 44
Perchlorate........................................................13
Power Door Locks See: Locking and Unlocking............................. 42
Power Seats.....................................................78
Air-Ride Seat.......................................................... 79
Power Steering Fluid Check....................206
Power Take-Off
..............................................119
Power Windows..............................................52
Bounce-Back......................................................... 52
One-Touch Up or Down..................................... 52
Window Lock......................................................... 52
Protecting the Environment........................16
Puncture See: Changing a Road Wheel......................... 251
R
Rear Axle Fluid Check
.................................227
Changing the Fluid............................................. 227
Checking the Fluid Level.................................. 227
Rear Axle
..........................................................120
General Information.......................................... 120
Rear Seat Armrest..........................................81
Rear Seats........................................................80 Folding the Rear Seat Back (Crew Cab)
........................................................................\
....... 80
Folding up the Rear Seat Cushion.................80
Returning the Seat to the Seating Position............................................................... 80
Recommended Towing Weights............145
Refueling - Diesel
...........................................97
Fuel Filler Cap....................................................... 98
Fuel Fill Rate.......................................................... 98
Refueling - Gasoline.....................................98 Fuel Filler Cap....................................................... 99
Remote Control..............................................40 Car Finder................................................................. 41
Integrated Keyhead Transmitter.................... 40
Replacing the Battery.......................................... 41
Sounding a Panic Alarm..................................... 41
Removing a Headlamp...............................212
Repairing Minor Paint Damage
...............233
Replacement Parts Recommendation........................................13
Collision Repairs.................................................... 13Scheduled Maintenance and Mechanical
Repairs.................................................................. 13
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control..............................................................41
Reporting Safety Defects (Canada Only)...............................................................165
Reporting Safety Defects (U.S. Only)...............................................................165
Roadside Assistance
...................................154
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 155
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 154
Vehicles Sold in the United States: Using Roadside Assistance.................................... 154
Roadside Emergencies...............................154
Running-In See: Breaking-In.................................................. 149
Running Out of Fuel - Diesel......................97 Purging Air From the System........................... 97
Starting the Engine.............................................. 97
Running Out of Fuel - Gasoline.................97
S
Safety Precautions........................................92 Low Fuel Pressure................................................ 93
Satellite Radio..............................................282 Satellite Radio Electronic Serial Number
(ESN)................................................................ 283
Satellite Radio Reception Factors...............282
SiriusXM Satellite Radio Service.................. 283
Troubleshooting................................................. 283
Scheduled Maintenance Record
...........340
Scheduled Maintenance...........................322
Seatbelt Extension........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime...............................................................37
Conditions of operation..................................... 37
Seats...................................................................75
Security..............................................................44
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