Driving Hints
Breaking-In......................................................56
Reduced Engine Performance.................56
Economical Driving......................................56
Driving Through Water.................................57
Roadside Emergencies
Roadside Assistance...................................59
Hazard Flashers............................................60
Jump Starting the Vehicle.........................60
Transporting the Vehicle............................62
Customer Assistance
Getting the Services You Need................64
In California (U.S. Only)..............................65
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).......................66
Utilizing the Mediation/ArbitrationProgram (Canada Only).........................67
Getting Assistance Outside the U.S. andCanada..........................................................67
Ordering Additional Owner's Literature..........................................................................69
Reporting Safety Defects (U.S. Only)..........................................................................69
Reporting Safety Defects (Canada Only)..........................................................................69
Fuses
Fuse Specification Chart.............................71
Changing a Fuse...........................................90
Maintenance
General Information.....................................92
Under Hood Overview - CommercialChassis..........................................................93
Under Hood Overview - MotorhomeChassis..........................................................94
Engine Oil Dipstick........................................95
Engine Oil Check...........................................95
Oil Change Indicator Reset.......................96
Engine Coolant Check.................................96
Automatic Transmission Fluid Check..........................................................................101
Brake Fluid Check........................................102
Power Steering Fluid Check....................104
Fuel Filter........................................................105
Changing the 12V Battery.........................105
Changing the Engine Air Filter.................107
Vehicle Care
General Information...................................109
Cleaning the Exterior.................................109
Cleaning the Engine....................................110
Cleaning the Wheels...................................110
Vehicle Storage...............................................111
Wheels and Tires
Tire Care...........................................................113
Using Snow Chains.....................................129
Changing a Road Wheel...........................129
Technical Specifications...........................133
Capacities and Specifications
Engine Specifications................................134
Motorcraft Parts...........................................134
Vehicle Identification Number................136
Vehicle Certification Label........................137
Transmission Code Designation.............137
Capacities and Specifications................138
Ford Protect
Ford Protect...................................................143
Scheduled Maintenance
General Maintenance Information.......145
Normal Scheduled Maintenance..........148
Special Operating Conditions ScheduledMaintenance.............................................150
Scheduled Maintenance Record............152
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For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For assistance call 1-800-727-7000, or formore information about Ford Credit andaccess to the online Account Manager tool,visit www.ford.com/finance.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen.Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. Duringvehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. The FordWarranty may not cover damage causedto your vehicle as a result of failednon-Ford parts. For additional information,refer to the terms and conditions of theFord Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,see the Warranty Manual that is providedto you along with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNING: You risk death orserious injury to yourself and others if youdo not follow the instruction highlightedby the warning symbol. Failure to followthe specific warnings and instructionscould result in personal injury.
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•Incorrect fuel for climatic conditions.
•Incorrect engine oil viscosity forclimactic conditions.
Note:Some vehicles have a lifetime fuelfilter that is integrated with the fuel tank.Regular maintenance or replacement is notneeded.
Note:If these checks do not help youcorrect the concern, have your vehiclechecked as soon as possible.
Noise Emissions Warranty,Prohibited Tampering Acts andMaintenance
On January 1, 1978, Federal regulationbecame effective governing the noiseemission on trucks over 10,000 lb(4,536 kg) Gross Vehicle Weight Rating(GVWR). The preceding statementsconcerning prohibited tampering acts andmaintenance, and the noise warrantyfound in the Warranty Guide, areapplicable to complete chassis cabs over10,000 lb (4,536 kg) GVWR.
CATALYTIC CONVERTER
WARNING: Do not park, idle ordrive your vehicle on dry grass or otherdry ground cover. The emission systemheats up the engine compartment andexhaust system, creating the risk of fire.
WARNING: The normal operatingtemperature of the exhaust system isvery high. Never work around or attemptto repair any part of the exhaust systemuntil it has cooled. Use special care whenworking around the catalytic converter.The catalytic converter heats up to a veryhigh temperature after only a shortperiod of engine operation and stays hotafter the engine is switched off.
WARNING: Exhaust leaks mayresult in entry of harmful and potentiallylethal fumes into the passengercompartment. If you smell exhaustfumes inside your vehicle, have yourvehicle inspected immediately. Do notdrive if you smell exhaust fumes.
Your vehicle has various emission controlcomponents and a catalytic converter thatenables it to comply with applicableexhaust emission standards.
To make sure that the catalytic converterand other emission control componentscontinue to work properly:
•Do not crank the engine for more than10 seconds at a time.
•Do not run the engine with a spark pluglead disconnected.
•Do not push-start or tow-start yourvehicle. Use booster cables. See JumpStarting the Vehicle (page 60).
•Use only the specified fuel listed.
•Do not switch the ignition off when yourvehicle is moving.
•Avoid running out of fuel.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
Note:Resulting component damage maynot be covered by the vehicle Warranty.
The scheduled maintenance items listedin scheduled maintenance information areessential to the life and performance ofyour vehicle and to its emissions system.
If you use anything other than Ford,Motorcraft or Ford-authorized parts formaintenance replacements or for serviceof components affecting emission control,such non-Ford parts should be equivalentto genuine Ford Motor Company parts inperformance and durability.
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ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive yourvehicle at least 1,000 mi (1,600 km).
•Consult your local motor vehicle lawsfor towing a trailer.
•See the instructions included withtowing accessories for the properinstallation and adjustmentspecifications.
•Service your vehicle more frequently ifyou tow a trailer. See ScheduledMaintenance (page 145).
•If you use a rental trailer, follow theinstructions the rental agency givesyou.
Another chapter of this manual containsload specification terms found on the tirelabel and Safety Compliance label andinstructions on calculating your vehicle'sload. See Load Limit (page 45).
Remember to account for the trailertongue weight as part of your vehicle loadwhen calculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps ontothe bumper or attaches to the axle.
Distribute the trailer load so 10-15% of thetotal trailer weight is on the tongue.
Weight-Distributing Hitches
WARNING: Do not adjust thespring bars so that your vehicle's rearbumper is higher than before attachingthe trailer. Doing so will defeat thefunction of the weight-distributing hitch,which may cause unpredictablehandling, and could result in seriouspersonal injury.
When hooking-up a trailer using aweight-distributing hitch, always use thefollowing procedure:
1.Park the loaded vehicle, without thetrailer, on a level surface.
2.Measure the height to the top of yourvehicle’s front wheel opening on thefender. This is H1.
3.Securely attach the loaded trailer toyour vehicle without theweight-distributing bars connected.
4.Measure the height to the top of yourvehicle’s front wheel opening on thefender a second time. This is H2.
5.Install and adjust the tension in theweight-distributing bars so that theheight of your vehicle’s front wheelopening on the fender is approximatelyhalfway between H1 and H2.
6.Check that the trailer is level or slightlynose down toward your vehicle. If not,adjust the ball height accordingly andrepeat Steps 1-6.
7.Lock the bar tension adjuster in place.
8.Check that the trailer tongue securelyattaches and locks onto the hitch.
9.Install safety chains, lighting and trailerbrake controls as required by law or thetrailer manufacturer.
Safety Chains
Note:Never attach safety chains to thebumper.
Always connect the safety chains to thehook retainers of your vehicle hitch.
To connect the safety chains, cross themunder the trailer tongue and allow enoughslack for turning tight corners. Do not allowthe chains to drag on the ground.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)If your vehicle is configured as amotorhome please call 1-800-444-3311for support.
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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The transmission fluid should be in thisrange if at normal operating temperature196°F - 215°F (91°C - 102°C).
The transmission fluid should be checkedat normal operating temperature 196°F -215°F (91°C - 102°C) on a level surface.The normal operating temperature can bereached after approximately 20 mi(30 km) of driving. You can check the fluidwithout driving if the ambient temperatureis above 50°F (10°C). However, if fluid isadded at this time, an overfill conditioncould result when the vehicle reachesnormal operating temperature
High fluid level
Fluid levels above the safe range mayresult in transmission failure. An overfillcondition of transmission fluid may causeshift and/or engagement concerns and/orpossible damage. High fluid levels can becaused by an overheating condition.
Adjusting automatic transmissionfluid levels
Note:Use of a non-approved automatictransmission fluid may cause internaltransmission damage. Before adding anyfluid, make sure the correct type is used. Thetype of fluid used is normally indicated onthe transmission dipstick and also in theSee Capacities and Specifications (page134).
Add fluid in ½ pint (250 ml) incrementsthrough the filler tube until the level iscorrect.
Note:If an overfill occurs, excess fluidshould be removed by an authorized dealer.An overfill condition of transmission fluidmay cause shift and/or engagementconcerns and/or possible damage.
Do not use supplemental transmissionfluid additives, treatments or cleaningagents. The use of these materials mayaffect transmission operation and resultin damage to internal transmissioncomponents.
Automatic transmission fluid filter
The TorqShift6™ automatic transmissionis equipped with a serviceable transmissionfluid filter located inside the transmissionbottom pan. Refer to the scheduledmaintenance information for serviceintervals for the automatic transmissionfluid and transmission filter. Fortransmission filter maintenance, see yourauthorized dealer.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAXlines are within the normal operating range;there is no need to add fluid. If the fluidlevels are outside of the normal operatingrange, the performance of the systemcould be compromised; seek service fromyour authorized dealer immediately.
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Hydromax
WARNING: Carefully readcautionary information on product label.For MEDICAL EMERGENCYINFORMATION contact a physician orPoison Control Center immediately; onFord-Motorcraft™ products call:1-800-959-3673 (FORD). Failure tofollow these instructions may result inpersonal injury.
WARNING: Use of any brake fluidother than that indicated for your brakesystem will cause permanent damage.
WARNING: Do not let the reservoirfor the master cylinder run dry. This maycause the brakes to fail and result inpersonal injury.
Chassis with gross vehicle weight ratingsof 20500 pounds (9299 kilograms),22000 pounds (9979 kilograms), 24000pounds (10886 kilograms) and 26000pounds (11793 kilograms) are equippedwith Hydromax Brake Booster Systemsand must use Motorcraft DOT 5.1 MotorVehicle Brake Fluid or equivalent meetingFord Specification ESD-M6C57-A. SeeCapacities and Specifications (page138).
Add fluid up to the bottom of the ringslocated at the top of the reservoir. Do notfill above this line.
•Use only DOT 5.1 brake fluid that iscertified to meet Ford specifications.
•A clear gel-like substance in thehydraulic brake master cylinderreservoir may appear on some vehicles.This substance is a silicone baselubricant used during assembly of themaster cylinder. It will float on top ofthe brake hydraulic fluid in the mastercylinder. This condition is normal andin no way affects the operation of thebrake system. It does not require anyservice.
•Brake system fluid should be replacedon a regular basis to maintain optimumbraking performance, especially underheavy-duty driving conditions such asfrequent steep grades or heavy towingloads. See Scheduled Maintenance(page 145).
Hydroboost
Chassis with gross vehicle weight ratingsof 16000 pounds (7257 kilograms), 18000pounds (8165 kilograms) and 19500pounds (8845 kilograms) are equippedwith Hydroboost Brake Booster Systemsand must use Motorcraft HighPerformance DOT 3 Motor Vehicle BrakeFluid or equivalent meeting FordSpecification WSS-M6C62-A.
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