
Cell phone issues
Possible solution
Possible cause
Issue
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
478
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Seatbelts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
497
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Scheduled Maintenance

Stripes or Graphics............................................
307
Underbody............................................................ 307
Under Hood.......................................................... 307
Cleaning the Instrument Panel and Instrument Cluster Lens........................309
Cleaning the Interior...................................309 Mirrors.................................................................... 309
Cleaning the Wheels....................................311
Cleaning the Windows and Wiper Blades...........................................................308
Clearing All MyKeys.......................................62
Climate............................................................444 Accessing Rear Climate Controls................446
Accessing the Climate Control Menu........444
Directing the Airflow........................................ 444
Rear Climate Control Lock Indicator..........446
Setting the Blower Motor Speed.................444
Setting the Temperature................................ 444
Switching Auto Mode On and Off...............444
Switching Dual Zone Mode On and Off...................................................................... 445
Switching Maximum Air Conditioning On and Off............................................................. 445
Switching Maximum Defrost On and Off...................................................................... 445
Switching Rear Auto Mode On and Off...................................................................... 446
Switching Recirculated Air On and Off...................................................................... 445
Switching the Air Conditioning On and Off...................................................................... 444
Switching the Climate Controlled Seats On and Off............................................................. 445
Switching the Climate Control On and Off...................................................................... 445
Switching the Heated Exterior Mirrors On and Off............................................................. 445
Switching the Heated Rear Window On and Off...................................................................... 445
Switching the Heated Seats On and Off...................................................................... 445
Switching the Heated Steering Wheel On and Off............................................................. 445
Switching the Rear Climate Controlled Seats On and Off......................................... 446
Switching the Rear Heated Seats On and Off...................................................................... 446Switching the Rear Ventilated Seats On
and Off............................................................. 446
Switching the Ventilated Seats On and Off...................................................................... 446
Climate Control.............................................129
Climate Controlled Seats..........................155 Cooled Seats........................................................ 156
Heated Seats........................................................ 155
Coolant Check See: Engine Coolant Check........................... 289
Crash Sensors and Airbag Indicator.........51
Creating a MyKey............................................61 Programming and Changing Configurable
Settings............................................................... 62
Cross Traffic Alert
........................................232
Blocked Sensors................................................. 234
Switching the System Off and On...............235
System Errors...................................................... 235
System Lights, Messages and Audible Alerts................................................................. 234
System Limitations........................................... 235
Using the Cross Traffic Alert System..........233
Cruise Control
.................................................80
Principle of Operation........................................ 217
Cruise control See: Using Cruise Control................................. 217
Customer Assistance
.................................264
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
............................86
Type One - Conventional
(Non-Configurable)....................................... 86
Type Two - Configurable................................... 86
Declaration of Conformity
........................542
Radio Frequency Statement......................... 542
Digital Radio
..................................................370
HD Radio Reception and Station
Troubleshooting.............................................. 371
Direction Indicators
.......................................88
Doors and Locks.............................................65
Driver Alert
......................................................225
PRINCIPLE OF OPERATION........................... 225
USING DRIVER ALERT..................................... 226
558
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index