2019 FORD EXPEDITION Audio

Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
498
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
502
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories. Ford Accessories
are available for your vehicle through an
authorized Ford dealer.
Ford Motor Company will warranty your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Keyless entry.
• Side window deflectors*.
• Sill plates.
• Splash guards. Interior Style
•
Floor liners.
• Rear seat entertainment system* (not
compatible with power head
restraints).
• Seat covers.
Lifestyle
• Ash cup or coin holder.
• Cargo organization and management.
• Interior light kit.
• In-vehicle safe*.
• Portable audio speaker*.
• Roof rack and carriers*.
• SUV camping tent*.
• Tablet holder.
• Trailer hitches, wiring harnesses and
accessories.
Peace of Mind
• Back-up alarm.
• Hood deflector.
• Park assist sensors.
• Remote start.
• Roadside assistance kit*.
• Vehicle security system.
• Wheel locks.
• Window sunscreen*.
*Ford Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the accessory
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
503
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Accessories

UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS: You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
PRODUCT SUPPORT:
Please refer to
FORD MOTOR COMPANY instructions
provided in the documentation for the
DEVICES product support, such as the
vehicle owner guide.
Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES.
No Liability for Certain Damages:
EXCEPT AS PROHIBITED BY LAW, FORD
MOTOR COMPANY, ANY THIRD PARTY
SOFTWARE OR SERVICES SUPPLIERS,
AND THEIR AFFILIATES SHALL HAVE NO
LIABILITY FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL
DAMAGES ARISING FROM OR IN
CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.
531
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Appendices

2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute, sublicense or otherwise
transfer the TeleNav Software to
others, except as part of your
permanent transfer of the TeleNav
Software; or
(e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming,
privacy, consumer and child protection,
obscenity or defamation, or
iii. is harmful, threatening, abusive,
harassing, tortuous, defamatory, vulgar,
obscene, libelous, or otherwise
objectionable; and (f) lease, rent out, or
otherwise permit unauthorized access by
third parties to the TeleNav Software
without advanced written permission of
TeleNav.
4. Disclaimers
• To the fullest extent permissible
pursuant to applicable law, in no event
will TeleNav, its licensors and suppliers,
or agents or employees of any of the
foregoing, be liable for any decision
made or action taken by you or anyone
else in reliance on the information
provided by the TeleNav Software.
TeleNav also does not warrant the
accuracy of the map or other data used
for the TeleNav Software. Such data
may not always reflect reality due to,
among other things, road closures,
construction, weather, new roads and
other changing conditions. You are
responsible for the entire risk arising
out of your use of the TeleNav
Software. For example but without
limitation, you agree not to rely on the
TeleNav Software for critical
navigation in areas where the
well-being or survival of you or others
537
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Appendices

China
Radio Frequency Certifications for
Cruise Control Module
Canada
IC: 3432A-0065TR
United States of America
FCC ID: L2C0065TR
Radio Frequency Certifications for
Body Control Module
Canada
IC: 7812A-A2C738448
Model # : M : A2C750526
Model # : M : A2C750561
United States of America
FCC ID: M3NA2C738448
Model # : M : A2C750526
Model # : M : A2C750561
Radio Frequency Certification for
Keys and Remote Controls
Canada
IC : 7812A-A2C931423
IC: 7812A-A2C931426 IC: 3248A-A08TAA
IC: 3248A-A08TDA
China
United States of America
FCC ID : M3N-A2C931423
FCC ID : M3N-A2C931426
FCC ID : N5F-A08TAA
FCC ID : N5F-A08TDA
Radio Frequency Statement for
Audio Unit
Canada
IC: 3043A-UP375AHU
565
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing AppendicesE291427 E291429 E291430

3
360 Degree Camera...................................238
Advanced Camera Views............................... 239
Camera Views..................................................... 239
Front Camera...................................................... 239
Keep Out Zone.................................................... 239
Side Camera........................................................ 240
4
4WD See: Four-Wheel Drive.................................... 206
A
A/C See: Climate Control......................................... 142
About This Manual...........................................7
ABS See: Brakes............................................................ 215
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 215
Accessories....................................................503 Exterior Style....................................................... 503
Interior Style........................................................ 503
Lifestyle................................................................. 503
Peace of Mind..................................................... 503
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............242
Active Park Assist........................................229 Using Active Park Assist.................................. 230
Adjustable Pedals...........................................91
Adjusting the Headlamps........................344 Horizontal Aim Adjustment........................... 345
Vertical Aim Adjustment................................ 344
Adjusting the Pedals......................................91
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................87
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................87
End of Travel Position........................................ 88Memory Feature...................................................
88
Airbag Disposal...............................................55
Air Conditioning See: Climate Control......................................... 142
Air Filter See: Changing the Engine Air Filter.............347
Alarm See: Anti-Theft Alarm........................................ 83
Ambient Lighting
...........................................99
Adjusting the Brightness................................... 99
Changing the Color............................................. 99
Switching Ambient Lighting Off..................... 99
Switching Ambient Lighting On..................... 99
Anti-Theft Alarm............................................83 Arming the Alarm................................................ 84
Disarming the Alarm........................................... 84
Using the System................................................. 83
Appendices....................................................526
Apps..................................................................472 ........................................................................\
........... 472
SiriusXM Traffic and Travel Link................... 474
At a Glance........................................................18
Audible Warnings and Indicators.............112 Direction Indicator Chime................................. 112
Headlamps On Warning Chime...................... 112
Key in Ignition Warning Chime........................ 112
Parking Brake On Warning Chime.................112
Audio Control
..................................................88
Media........................................................................\
89
Seek, Next or Previous....................................... 89
Audio System
...............................................398
General Information......................................... 398
Audio Unit - Vehicles With: Touchscreen Display..........................................................402
Accessing the Sound Settings..................... 402
Adjusting the Volume...................................... 402
Changing Radio Stations............................... 402
Ejecting the CD................................................... 403
Inserting a CD..................................................... 403
Muting the Audio............................................... 403
Playing or Pausing Media............................... 403
Setting the Memory Presets......................... 403
Switching the Display On and Off..............403
Using Seek, Fast Forward and Reverse............................................................. 403
Audio Unit - Vehicles Without: Touchscreen Display
...............................399
Accessing the Apps Menu.............................. 399
567
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Index

Accessing the Clock Settings.......................
400
Accessing the Media Source Menu............400
Accessing the Phone Features.................... 400
Accessing the Settings Menu....................... 400
Accessing the Sound Settings..................... 400
Adjusting the Volume...................................... 400
Changing Radio Stations............................... 400
Listening to the Radio...................................... 401
Playing or Pausing Media................................ 401
Switching Radio Text On and Off................401
Switching Repeat Mode On and Off...........401
Switching Shuffle Mode On and Off..........401
Switching the Audio Unit On and Off.........401
Switching the Display On and Off...............401
Using Seek, Fast Forward and Reverse.............................................................. 401
Using the Display Control............................... 401
Using the Number Block................................. 401
Autolamps........................................................95 Windshield Wiper Activated
Headlamps........................................................ 95
Automatic Climate Control......................144 Accessing Rear Climate Controls.................144
Directing Air to the Footwell Air
Vents.................................................................. 144
Directing Air to the Instrument Panel Air Vents.................................................................. 144
Setting the Blower Motor Speed.................. 144
Setting the Temperature................................. 144
Switching Auto Mode On and Off................144
Switching Defrost On and Off....................... 145
Switching Dual Zone Mode On and Off........................................................................\
145
Switching Maximum Air Conditioning On and Off............................................................... 145
Switching Maximum Defrost On and Off........................................................................\
145
Switching Recirculated Air On and Off....................................................................... 146
Switching the Air Conditioning On and Off........................................................................\
145
Switching the Climate Control On and Off........................................................................\
145
Switching the Heated Seats On and Off........................................................................\
145
Switching the Ventilated Seats On and Off....................................................................... 146Automatic High Beam Control.................96
Automatic High Beam Indicator..................... 97
Switching the System On and Off.................97
Automatic Transmission...........................199 Automatic Transmission Adaptive
Learning........................................................... 205
Brake-Shift Interlock........................................ 204
If Your Vehicle Gets Stuck In Mud or Snow................................................................. 205
SelectShift™ Automatic Transmission.................................................. 203
Understanding the Shift Positions of your Automatic Transmission............................ 199
Automatic Transmission Fluid Check............................................................339
Auto-Start-Stop...........................................185 Disabling Auto-Start-Stop............................. 186
Enabling Auto-Start-Stop.............................. 185
Autowipers........................................................92
Autowipers Settings............................................ 93
Auxiliary Power Points................................174 110 Volt AC Power Point.................................... 174
12 Volt DC Power Point...................................... 174
USB Port and Power Point Locations..........174
B
Battery See: Changing the 12V Battery...................... 341
Blind Spot Information System
.............254
........................................................................\
.......... 254
Blind Spot Information System with Trailer Tow..................................................................... 256
Switching the System On and Off..............258
System Errors...................................................... 258
Using the Blind Spot Information System.............................................................. 255
BLIS See: Blind Spot Information System..........254
Bonnet Lock See: Opening and Closing the Hood...........331
Booster Seats
...................................................31
Types of Booster Seats...................................... 32
Brake Fluid Check
.......................................340
Brakes................................................................215 General Information.......................................... 215
Breaking-In....................................................303
Bulb Specification Chart..........................396
568
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Index