
Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 475).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
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Home screen display
Tile
Item
If your vehicle does not have navigation, this space contains
the compass.
The name of the connected phone appears on the screen.
The status of the phone features also appear. This includes
signal strength, battery charge, text messaging and
roaming.
Phone
B
This map displays your current location or current route in
real time.
Navigation *
C
When you have navigation active, you also see the next
turn and the length of time and distance to your destina-
tion.
If your vehicle does not have navigation, this space contains
the audio information.
* If equipped.
You can touch any of the feature displays
to access that feature.
Anytime you select the home button, the
system returns you to this screen.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voice
commands, to control features like audio
and climate controls. By using voice
commands, you can keep your hands on
the wheel and your eyes on the road. You can access each feature controlled by
SYNC 3 through a variety of commands. To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and
wait for the prompt.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.
There are some commands that work for
every feature, these commands are: Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:
___ List of Commands
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Accessing the Clock Settings.......................
400
Accessing the Media Source Menu............400
Accessing the Phone Features.................... 400
Accessing the Settings Menu....................... 400
Accessing the Sound Settings..................... 400
Adjusting the Volume...................................... 400
Changing Radio Stations............................... 400
Listening to the Radio...................................... 401
Playing or Pausing Media................................ 401
Switching Radio Text On and Off................401
Switching Repeat Mode On and Off...........401
Switching Shuffle Mode On and Off..........401
Switching the Audio Unit On and Off.........401
Switching the Display On and Off...............401
Using Seek, Fast Forward and Reverse.............................................................. 401
Using the Display Control............................... 401
Using the Number Block................................. 401
Autolamps........................................................95 Windshield Wiper Activated
Headlamps........................................................ 95
Automatic Climate Control......................144 Accessing Rear Climate Controls.................144
Directing Air to the Footwell Air
Vents.................................................................. 144
Directing Air to the Instrument Panel Air Vents.................................................................. 144
Setting the Blower Motor Speed.................. 144
Setting the Temperature................................. 144
Switching Auto Mode On and Off................144
Switching Defrost On and Off....................... 145
Switching Dual Zone Mode On and Off........................................................................\
145
Switching Maximum Air Conditioning On and Off............................................................... 145
Switching Maximum Defrost On and Off........................................................................\
145
Switching Recirculated Air On and Off....................................................................... 146
Switching the Air Conditioning On and Off........................................................................\
145
Switching the Climate Control On and Off........................................................................\
145
Switching the Heated Seats On and Off........................................................................\
145
Switching the Ventilated Seats On and Off....................................................................... 146Automatic High Beam Control.................96
Automatic High Beam Indicator..................... 97
Switching the System On and Off.................97
Automatic Transmission...........................199 Automatic Transmission Adaptive
Learning........................................................... 205
Brake-Shift Interlock........................................ 204
If Your Vehicle Gets Stuck In Mud or Snow................................................................. 205
SelectShift™ Automatic Transmission.................................................. 203
Understanding the Shift Positions of your Automatic Transmission............................ 199
Automatic Transmission Fluid Check............................................................339
Auto-Start-Stop...........................................185 Disabling Auto-Start-Stop............................. 186
Enabling Auto-Start-Stop.............................. 185
Autowipers........................................................92
Autowipers Settings............................................ 93
Auxiliary Power Points................................174 110 Volt AC Power Point.................................... 174
12 Volt DC Power Point...................................... 174
USB Port and Power Point Locations..........174
B
Battery See: Changing the 12V Battery...................... 341
Blind Spot Information System
.............254
........................................................................\
.......... 254
Blind Spot Information System with Trailer Tow..................................................................... 256
Switching the System On and Off..............258
System Errors...................................................... 258
Using the Blind Spot Information System.............................................................. 255
BLIS See: Blind Spot Information System..........254
Bonnet Lock See: Opening and Closing the Hood...........331
Booster Seats
...................................................31
Types of Booster Seats...................................... 32
Brake Fluid Check
.......................................340
Brakes................................................................215 General Information.......................................... 215
Breaking-In....................................................303
Bulb Specification Chart..........................396
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C
Cabin Air Filter.................................................151
Capacities and Specifications.................391 Alternative Engine Oil for Extremely Cold
Climates........................................................... 395
Specifications..................................................... 392
Cargo Nets
.......................................................271
Car Wash See: Cleaning the Exterior.............................. 349
Catalytic Converter
......................................196
On-Board Diagnostics (OBD-II).................... 197
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 197
Center Console
..............................................178
Changing a Bulb...........................................345 Fog Lamp Bulb................................................... 346
Front Direction Indicator Bulb...................... 346
Headlamp Bulb.................................................. 345
LED Bulbs.............................................................. 347
LED Direction Indicator and Side Marker Bulbs................................................................. 346
LED Foglamp....................................................... 345
LED Headlamp................................................... 345
Rear Lamp, Brake Lamp, Rear Direction Indicator and Reverse Lamp
Bulbs................................................................. 346
Changing a Fuse..........................................329 Fuses...................................................................... 329
Changing a Road Wheel...........................380 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 380
Location of the Spare Tire and Tools..........381
Tire Change Procedure..................................... 381
Changing the 12V Battery..........................341 Battery Management System....................... 342
Changing the Engine Air Filter.................347
Changing the Wiper Blades.....................343
Checking MyKey System Status..............66 MyKey Distance.................................................... 66
Number of Admin Keys...................................... 67
Number of MyKeys............................................... 67
Checking the Wiper Blades
......................343
Childminder Mirror.......................................103
Child Restraint and Seatbelt Maintenance.................................................45
Child Restraint Positioning
.........................33 Child Safety......................................................20
General Information............................................ 20
Child Safety Locks
.........................................35
Left-Hand Side..................................................... 36
Right-Hand Side................................................... 36
Cleaning Leather Seats.............................353
Cleaning Products
.......................................349
Materials............................................................... 349
Cleaning the Engine
.....................................351
Cleaning the Exterior..................................349
Cleaning the Headlamps................................ 350
Exterior Chrome Parts..................................... 350
Exterior Plastic Parts........................................ 350
Stripes or Graphics........................................... 350
Underbody........................................................... 350
Under Hood......................................................... 350
Cleaning the Instrument Panel and Instrument Cluster Lens.........................352
Cleaning the Interior
...................................352
Mirrors.................................................................... 352
Cleaning the Wheels..................................354
Cleaning the Windows and Wiper Blades
............................................................351
Clearing All MyKeys.......................................66
Climate............................................................456 Accessing Rear Climate Controls................458
Accessing the Climate Control Menu........456
Directing the Airflow........................................ 456
Rear Climate Control Lock Indicator..........458
Setting the Blower Motor Speed.................456
Setting the Temperature................................ 456
Switching Auto Mode On and Off...............456
Switching Dual Zone Mode On and Off....................................................................... 457
Switching Maximum Air Conditioning On and Off.............................................................. 457
Switching Maximum Defrost On and Off....................................................................... 457
Switching Rear Auto Mode On and Off...................................................................... 458
Switching Recirculated Air On and Off....................................................................... 457
Switching the Air Conditioning On and Off...................................................................... 456
Switching the Climate Controlled Seats On and Off.............................................................. 457
Switching the Climate Control On and Off....................................................................... 457
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