Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
Possible device malfunc-tion.I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.
371
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3
Taiwan Territory
Note: In accordance with the managementapproach of low-power radio waveradiation motors:
Article 12: For approved and certifiedlow-power radiation motor models,companies, firms or users must not alterthe frequency, increase the power orchange the characteristics and functionsof the original design without authorization.
Article 14: The usage of low-powerradio-frequency motors must not affectaviation safety and interfere with legaltelecommunications. Should interferencebe detected, immediately stop using thedevice and only resume usage afterensuring that there is no longer anyinterference. For the legaltelecommunication and wirelesstelecommunication of the telco, thelow-power radio frequency motor must beable to tolerate legal limits of interferencefrom telecommunication, industrial,scientific and radio wave equipment.
SUNA TRAFFIC CHANNEL – TERMSAND CONDITIONS
By activating, using and/or accessing theSUNA Traffic Channel, SUNA Predictive orother content or material provided byIntelematics (together,SUNA Productsand/or Services), you must acceptcertain terms and conditions. The followingis a brief summary of the terms andconditions that apply to you. To view thefull terms and conditions relevant to youruse of the SUNA Products and/or Services,please consult:
Website
www.sunatraffic.com.au/termsandcon-ditions/
1. Acceptance
By using SUNA Products and/or Services,you will be deemed to have accepted andagreed to be bound by the terms andconditions fully detailed at:
Website
www.sunatraffic.com.au/termsandcon-ditions/
2. Intellectual Property
SUNA Products and/or Services are foryour personal use. You may not record, orretransmit the content, nor use the contentin association with any other trafficinformation or route guidance service ordevice not approved by Intelematics. Youobtain no right of ownership in anyIntellectual Property Rights (includingcopyright) in the data that is used toprovide SUNA Products and/or Services.
3. Appropriate Use
SUNA Products and/or Services areintended as an aid to personal motoringand travel planning, and do not providecomprehensive or accurate information onall occasions. On occasions, you mayexperience additional delay as a result ofusing SUNA Products and/or Services. Youacknowledge that it is not intended, orsuitable, for use in applications where timeof arrival or driving directions may impactthe safety of the public or yourself.
4. Use of SUNA Products and Serviceswhile driving
You, and other authorised drivers of thevehicle in which SUNA Products and/orServices are available or installed andactive, remain at all times responsible forobserving all relevant laws and codes ofsafe driving. In particular, you agree to onlyactively operate SUNA Products and/orServices when the Vehicle is at a completestop and it is safe to do so.
427
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingAppendices
Radio Frequency Certifications forSYNC 3
Brazil
Radio Frequency Certifications forCruise Control Module
Canada
IC: 3432A-0065TR
United States of America
FCC ID: L2C0065TR
Radio Frequency Certifications forBody Control Module
Canada
IC: 7812A-A2C738448
Model # : M : A2C750526
Model # : M : A2C750561
United States of America
FCC ID: M3NA2C738448
Model # : M : A2C750526
Model # : M : A2C750561
Radio Frequency Certification forKeys and Remote Controls
Canada
IC : 7812A-A2C931423
IC: 7812A-A2C931426
IC: 3248A-A08TAA
IC: 3248A-A08TDA
United States of America
FCC ID : M3N-A2C931423
FCC ID : M3N-A2C931426
FCC ID : N5F-A08TAA
FCC ID : N5F-A08TDA
Radio Frequency Statement forAudio Unit
Canada
IC: 3043A-UP375AHU
United States
FCC ID: NT8-16UP375AHU
439
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingAppendices
Automatic Climate Control - VehiclesWith: Electronic AutomaticTemperature Control (EATC)................103Directing Air to the Footwell AirVents..................................................................105Directing Air to the Instrument Panel AirVents..................................................................105Directing Air to the Windshield AirVents..................................................................105Setting the Blower Motor Speed..................104Setting the Temperature.................................105Switching Maximum Cooling On andOff.......................................................................103Switching Maximum Defrost On andOff.......................................................................103Switching the Air Conditioning On andOff.......................................................................103Switching the Climate Control On andOff.......................................................................103Switching the Recirculated Air On andOff.......................................................................103Swtiching Auto Mode On and Off................103Automatic Engine Shutdown...................128Automatic Transmission............................142Automatic Transmission AdaptiveLearning.............................................................145Emergency Park Position ReleaseLever...................................................................144If Your Vehicle Gets Stuck In Mud orSnow...................................................................145Selector Lever Positions...................................142SelectShift™ AutomaticTransmission...................................................143Automatic Transmission FluidCheck..............................................................214Auto-Start-Stop...........................................129Disabling Auto-Start-Stop.............................130Enabling Auto-Start-Stop...............................129Autowipers.......................................................69Settings....................................................................70Auxiliary Power Points................................120110 Volt AC Power Point...................................12012 Volt DC Power Point.....................................120Locations...............................................................120
B
BatterySee: Changing the 12V Battery......................215Blind Spot Information System..............162Switching the System Off and On...............163System Errors.......................................................163Using the Blind Spot InformationSystem...............................................................162BLISSee: Blind Spot Information System...........162Body Styling Kits.........................................240Bonnet LockSee: Opening and Closing the Hood..........205Booster Seats..................................................23Types of Booster Seats......................................24Brake Fluid Check.........................................214Brakes................................................................151General Information...........................................151Breaking-In.......................................................181Brakes and Clutch...............................................181Tires..........................................................................181Bulb Specification Chart...........................229
C
Cabin Air Filter...............................................108Capacities and Specifications - 1.0LEcoBoost™.................................................278Alternative Engine Oil for Extremely ColdClimates...........................................................280Capacities.............................................................278Specifications......................................................278Capacities and Specifications -2.0L.................................................................281Alternative Engine Oil for Extremely ColdClimates...........................................................284Capacities.............................................................282Specifications.....................................................282Capacities and Specifications................270Car WashSee: Cleaning the Exterior...............................233Catalytic Converter......................................139On-Board Diagnostics (OBD-II)...................140Readiness for Inspection and Maintenance(I/M) Testing...................................................140Center Console..............................................122
442
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
Driver and Passenger Airbags....................37Children and Airbags..........................................38Proper Driver and Front Passenger SeatingAdjustment........................................................37Driver and Passenger Knee Airbags........42Driving Aids.....................................................162Driving Hints....................................................181Driving Through Water.................................181DRLSee: Daytime Running Lamps.........................76
E
Economical Driving.......................................181Emission Law.................................................138Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..........139Tampering With a Noise ControlSystem...............................................................138End User License Agreement.................403VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................403Engine Block Heater.....................................127Using the Engine Block Heater......................128Engine Coolant Check................................210Adding Coolant...................................................210Coolant Change...................................................212Engine Coolant TemperatureManagement...................................................213Fail-Safe Cooling.................................................212Recycled Coolant................................................212Severe Climates...................................................212Engine Cooling Fan......................................210Engine Emission Control............................138Engine ImmobilizerSee: Passive Anti-Theft System.....................62Engine Oil Check.........................................208Adding Engine Oil..............................................209Engine Oil Dipstick - 1.0LEcoBoost™................................................208Engine Oil Dipstick - 2.0L.........................208Engine Specifications - 1.0LEcoBoost™...................................................271Engine Specifications - 2.0L....................270Entertainment...............................................325AM/FM Radio.......................................................327Apps........................................................................335Bluetooth Stereo or USB.................................333
HD Radio™ Information (IfAvailable)........................................................330SiriusXM® Satellite Radio (IfActivated).........................................................327Sources..................................................................326Supported Media Players, Formats andMetadata Information.................................335USB Port................................................................335Environment......................................................15Essential Towing Checks...........................176Before Towing a Trailer......................................177Hitches....................................................................176Launching or Retrieving a Boat or PersonalWatercraft (PWC).........................................178Safety Chains.......................................................176Trailer Brakes.........................................................177Trailer Lamps.........................................................177Trailer Towing Connector.................................176When Towing a Trailer.......................................177Event Data RecordingSee: Data Recording..............................................9Export Unique Options.................................14Exterior Mirrors...............................................80Integrated Blind Spot Mirrors..........................80Power Exterior Mirrors........................................80
F
FanSee: Engine Cooling Fan..................................210Fastening the Seatbelts..............................29Seatbelt Locking Modes....................................30Using Seatbelts During Pregnancy...............30Using the Sliding Clip..........................................29Flat Tire InflationSee: Tire Sealant and Inflator Kit.................243Floor Mats........................................................182Fog Lamps - FrontSee: Front Fog Lamps.........................................76Ford Credit..........................................................11US Only......................................................................11Ford Protect...................................................383Ford Protect Extended Service Plan(CANADA ONLY)..........................................384Ford Protect Extended Service Plans (U.S.Only)..................................................................383Four-Wheel Drive.........................................146Front Fog Lamps............................................76
444
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
Hints on Controlling the Interior Climate- Vehicles With: Electronic ManualTemperature Control (EMTC)..............106Defogging or Clearing the Windshield ofThin Ice...............................................................107Defogging the Side Windows in ColdWeather.............................................................107General Hints.......................................................106Quickly Cooling the Interior.............................107Quickly Heating the Interior............................106Recommended Settings for Cooling...........107Recommended Settings for Heating..........106Hints on Driving With Anti-LockBrakes..............................................................151Home Screen.................................................319Hood LockSee: Opening and Closing the Hood..........205
I
Ignition Switch...............................................123Starting the Engine............................................124Switching the Ignition Off................................123Switching the Ignition On................................123Switching the Ignition to AccessoryMode...................................................................123In California (U.S. Only).............................190Information Display Control.......................67Information Displays....................................88General Information...........................................88Information Messages..................................91Accessory Power..................................................92Airbag........................................................................92Alarm........................................................................92Battery and Charging System.........................93Brake System.........................................................93Engine.......................................................................94Fuel System...........................................................94Hill Start Assist.....................................................94Keyless Vehicle.....................................................95Lighting....................................................................95Maintenance..........................................................95MyKey.......................................................................96Park Aid....................................................................97Park Brake...............................................................97Power Steering.....................................................98Stability Control...................................................98Starting System ...................................................98
Tire Pressure Monitoring System...................93Traction Control...................................................99Transmission.........................................................99Vehicle Settings..................................................100Installing Child Restraints.............................17Child Seats...............................................................17Using Lap and Shoulder Belts..........................18Using Lower Anchors and Tethers forCHildren (LATCH)...........................................20Using Tether Straps.............................................22Instrument Cluster........................................83Instrument Lighting Dimmer......................75Interior Lamps..................................................77Courtesy lamp........................................................77Reading lamps.......................................................77Vanity lamp.............................................................78Interior Mirror....................................................81Auto-Dimming Mirror...........................................81Introduction.........................................................7
J
Jump Starting the Vehicle.........................185Connecting the Jumper Cables.....................186Jump Starting.......................................................187Preparing Your Vehicle.....................................185Removing the Jumper Cables........................187
K
Keyless Entry...................................................58Disabled Keys........................................................59General Information............................................58Intelligent Access - Locking and Unlockingthe Doors with the Key Blade.....................59Locking Using Intelligent Access....................58Unlocking only Driver Door...............................59Unlocking Using Intelligent Access...............58Keys and Remote Controls........................46Principle of Operation........................................46
L
Lighting Control...............................................73Headlamp Flasher................................................74High Beams.............................................................74Parking Lamps.......................................................73
446
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
Lighting...............................................................73General Information............................................73Load CarriersSee: Roof Racks and Load Carriers.............168Load Carrying.................................................167Load Limit.......................................................169Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles..............................................................173Vehicle Loading - with and without aTrailer.................................................................169Locking and Unlocking.................................55Autolock...................................................................55Autounlock..............................................................57Illuminated Entry...................................................57Illuminated Exit......................................................57Locking and Unlocking the Doors with theKey........................................................................56Power Door Locks................................................55Remote Control....................................................55Smart Unlock.........................................................57Luggage Anchor Points...............................167Luggage Covers.............................................167Lug Nuts..........................................................269
M
Maintenance.................................................205General Information.........................................205Manual Climate Control - Vehicles With:Electronic Manual TemperatureControl (EMTC)..........................................102Adjusting the Blower Motor Speed..............102Adjusting the Temperature.............................102Changing the Direction of Airflow................102Switching Air Conditioning On andOff.......................................................................102Switching Climate Control On andOff.......................................................................102Switching Maximum Cooling On andOff.......................................................................102Switching Maximum Defrost On andOff.......................................................................102Switching Recirculated Air On andOff.......................................................................102Manual Seats...................................................111Adjusting the Height of the Driver’sSeat......................................................................113
Adjusting the Lumbar Support.......................112Moving the Seat Backward andForward...............................................................112Recline Adjustment............................................113Message CenterSee: Information Displays................................88MirrorsSee: Windows and Mirrors................................79Mobile Communications Equipment.......13Moonroof............................................................81Bounce-Back.........................................................82Opening and Closing the Moonroof..............82Venting the Moonroof........................................82Motorcraft Parts - 1.0LEcoBoost™..................................................274Motorcraft Parts - 2.0L...............................275MyKey — Troubleshooting..........................54All Vehicles.............................................................54MyKey™..............................................................51Principle of Operation..........................................51
N
Navigation.......................................................341Destination Mode..............................................343Map Mode.............................................................341Map search Mode..............................................348Navigation Map Updates.................................351Navigation Menu................................................349Route Guidance Mode.....................................346Waypoints..............................................................351Normal Scheduled Maintenance..........388
O
Oil Change Indicator Reset......................209Resetting the Oil Life MonitoringSystem.............................................................209Oil CheckSee: Engine Oil Check......................................208Opening and Closing the Hood..............205Closing the Hood...............................................206Opening the Hood.............................................205Ordering Additional Owner'sLiterature......................................................194Obtaining a French Owner’s Manual..........194
447
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
P
Parking Aids....................................................155Principle of Operation.......................................155Parking Brake.................................................152All Vehicles............................................................152Vehicles With AutomaticTransmission...................................................152Vehicles With Manual Transmission...........152Passive Anti-Theft System.........................62Principle of Operation........................................62SecuriLock®...........................................................62PATSSee: Passive Anti-Theft System.....................62Perchlorate.........................................................11Personal Safety System™..........................35How Does the Personal Safety SystemWork?..................................................................35Phone...............................................................335During a Phone Call..........................................339Making Calls........................................................338Pairing Your Cell Phone for the FirstTime...................................................................336Phone Menu........................................................336Receiving Calls....................................................339Smartphone Connectivity.............................340Text Messaging..................................................340Post-Crash Alert System...........................188Power Door LocksSee: Locking and Unlocking.............................55Power Seats.....................................................113Adjust Four Way Position..................................115Adjust the Lumbar Support.............................114Adjust the Seat Back Recliner........................115Power Windows..............................................79Accessory Delay...................................................80Bounce-Back.........................................................79One-Touch Down.................................................79One-Touch Up.......................................................79Window Lock.........................................................80Programming a MyKey.................................53Optional Settings.................................................53Protecting the Environment........................15Push Button Ignition Switch.....................124Failure to Start.....................................................124Starting the Engine............................................124Stopping the Engine When the Vehicle isMoving................................................................125
Stopping the Engine with the VehicleStationary.........................................................125Switching the Ignition On (AccessoryMode).................................................................124
R
Rear Parking Aid............................................155Rear Seats........................................................116Flip and Fold Seat...............................................116Folding the Seatback Down.............................117Lifting the Seat Cushion....................................116Rear Under Floor Storage..........................167Adjustable Load Floor.......................................167Rear View Camera.......................................156Enhanced Park Aids...........................................159Using the Rear View Camera System..........157Rear View CameraSee: Rear View Camera....................................156Rear Window Wiper and Washers...........72Rear Window Washer..........................................72Rear Window Wiper.............................................72Recommended Towing Weights.............175Refueling..........................................................134Refueling System Overview............................134Refueling System Warning.............................136Refueling Your Vehicle......................................134Remote Control..............................................46Remote Control With a Folding KeyBlade....................................................................46Replacing the Battery.........................................47Removing a Headlamp..............................220Repairing Minor Paint Damage...............237Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl............................................................50Reporting Safety Defects (CanadaOnly)..............................................................194Reporting Safety Defects (U.S.Only)..............................................................194Roadside Assistance...................................183Vehicles Sold in Canada: Getting RoadsideAssistance........................................................184
448
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex