2019 FORD E SERIES USB

AppLink issues
Possible solution(s)Possible cause(s)Issue
SYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some apps
AppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.
require you to register orlogin on the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an "Exit" or "Quit"
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually"Force Close" the app bygoing to the phone's settingsmenu, selecting "Apps."then finding the particularapp and choosing "Forcestop." Don't forget to restartthe app afterwards, thenselect "Find New Apps" onSYNC.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing
SYNC™

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The bluetooth volume onthe phone may be low.I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofbluetooth ports apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailble Bluetooth ports, youwill not see all of your appslisted in SYNC's mobile appsmenu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing
SYNC™

SYNC™ AppLink™.....................................250SYNC Mobile Apps............................................250SYNC™............................................................225General Information..........................................225SYNC™ Troubleshooting.........................262
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Technical SpecificationsSee: Capacities and Specifications.............198The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................126Tire Care...........................................................169Glossary of Tire Terminology...........................171Information About Uniform Tire QualityGrading..............................................................169Information Contained on the TireSidewall.............................................................172Temperature A B C.............................................170Traction AA A B C................................................170Treadwear..............................................................170Tire Pressure Monitoring System...........188Changing Tires With a Tire PressureMonitoring System........................................189Understanding Your Tire PressureMonitoring System .......................................189TiresSee: Wheels and Tires......................................168Towing a Trailer.............................................104Load Placement.................................................104Towing the Vehicle on Four Wheels.......115Emergency Towing..............................................115Recreational Towing...........................................115Towing..............................................................104Traction Control..............................................93Principle of Operation........................................93Transmission Code Designation............202Transmission....................................................87Transporting the Vehicle............................123
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Under Hood Overview................................142USB Port..........................................................224Using Cruise Control.....................................96Canceling the Set Speed...................................97Changing the Set Speed...................................96Resuming the Set Speed...................................97
Setting the Cruise Speed..................................96Switching Cruise Control Off...........................97Switching Cruise Control On...........................96Using Snow Chains......................................187Using SYNC™ With Your MediaPlayer.............................................................252Accessing Your Play Menu..............................257Connecting Your Digital Media Player to theUSB Port...........................................................252Media Menu Features.......................................255Media Voice Commands.................................254System Settings.................................................259What's Playing?.................................................253Using SYNC™ With Your Phone............230Accessing Features Through the PhoneMenu..................................................................234Accessing Your Phone Settings....................239Making a Call.......................................................233Pairing Subsequent Cell Phones..................231Pairing Your Cell Phone for the First Time.............................................................................230Phone Options during an Active Call.........233Phone Voice Commands.................................231Receiving Calls....................................................233System Settings.................................................240Text Messaging...................................................237Using Traction Control.................................93Switching the System Off ................................93System Indicator Lights andMessages............................................................93Using Voice Recognition............................227Initiating a Voice Session.................................227System Interaction and Feedback..............228Utilizing the Mediation/ArbitrationProgram (Canada Only)..........................127
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Vehicle Care...................................................160General Information..........................................160Vehicle Certification Label.......................202Vehicle Identification Number.................201Vehicle Storage.............................................165Battery....................................................................166Body.........................................................................165Brakes.....................................................................166Cooling system....................................................166Engine.....................................................................166
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing
Index