2019 FORD E-350 service

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2019
All rights reserved.
Part Number: 201804 20190222213557
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle. WARNING:
Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling
.

Driving Through Water
................................117
Floor Mats ........................................................
117
Roadside Emergencies
Roadside Assistance ...................................
119
Hazard Flashers ...........................................
120
Fuel Shutoff ...................................................
120
Jump Starting the Vehicle .........................
121
Transporting the Vehicle ...........................
123
Customer Assistance
Getting the Services You Need ...............
124
In California (U.S. Only) .............................
125
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) .....................
126
Utilizing the Mediation/Arbitration Program (Canada Only) ........................
127
Getting Assistance Outside the U.S. and Canada .........................................................
127
Ordering Additional Owner's Literature ........................................................................\
.
129
Reporting Safety Defects (U.S. Only) ........................................................................\
.
129
Reporting Safety Defects (Canada Only) ........................................................................\
.
129
Fuses
Fuse Specification Chart ............................
131
Changing a Fuse ..........................................
139
Maintenance
General Information ....................................
141
Opening and Closing the Hood ...............
141
Under Hood Overview ...............................
142
Engine Oil Dipstick ......................................
143
Engine Oil Check ..........................................
143
Oil Change Indicator Reset ......................
144
Engine Coolant Check ...............................
144
Automatic Transmission Fluid Check ........................................................................\
.
149
Brake Fluid Check ........................................
152Power Steering Fluid Check
.....................
152
Washer Fluid Check ....................................
153
Changing the 12V Battery .........................
153
Checking the Wiper Blades ......................
155
Changing the Wiper Blades .....................
155
Adjusting the Headlamps ........................
156
Removing a Headlamp ..............................
157
Changing a Bulb ...........................................
157
Changing the Engine Air Filter ................
159
Vehicle Care
General Information ...................................
160
Cleaning Products ......................................
160
Cleaning the Exterior .................................
160
Waxing .............................................................
162
Cleaning the Engine ....................................
162
Cleaning the Windows and Wiper Blades ........................................................................\
.
162
Cleaning the Interior ...................................
163
Cleaning the Instrument Panel and Instrument Cluster Lens .......................
163
Cleaning Leather Seats .............................
164
Repairing Minor Paint Damage ..............
165
Cleaning the Wheels ..................................
165
Vehicle Storage ............................................
165
Wheels and Tires
General Information ...................................
168
Tire Care ..........................................................
169
Using Snow Chains .....................................
187
Tire Pressure Monitoring System ..........
188
Changing a Road Wheel ...........................
192
Technical Specifications ..........................
196
Capacities and Specifications
Engine Specifications - 6.2L ...................
198
Engine Specifications - 6.8L ...................
198
Motorcraft Parts - 6.2L ..............................
199
Motorcraft Parts - 6.8L ............................
200
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Vehicle Identification Number
................201
Vehicle Certification Label ......................
202
Transmission Code Designation ...........
202
Capacities and Specifications - 6.2L ........................................................................\
203
Capacities and Specifications - 6.8L ........................................................................\
207
Bulb Specification Chart ...........................
212
Audio System
General Information ...................................
214
Audio Unit - Vehicles With: AM/FM ......
215
Audio Unit - Vehicles With: AM/FM/CD/ SYNC ............................................................
216
Digital Radio ..................................................
219
Satellite Radio ...............................................
221
USB Port .........................................................
224
Media Hub .....................................................
224
SYNC™
General Information ..................................
225
Using Voice Recognition ...........................
227
Using SYNC™ With Your Phone ...........
230
SYNC™ Applications and Services ......
243
SYNC™ AppLink ™....................................
250
Using SYNC™ With Your Media Player ........................................................................\
252
SYNC™ Troubleshooting ........................
262
Accessories
Accessories .....................................................
271
Auxiliary Switches .......................................
272
Ford Protect
Ford Protect ..................................................
274
Scheduled Maintenance
General Maintenance Information .......
276
Normal Scheduled Maintenance ..........
279Special Operating Conditions Scheduled
Maintenance .............................................
281
Scheduled Maintenance Record ..........
283
Appendices
Electromagnetic Compatibility .............
294
End User License Agreement ................
296
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Table of Contents

Horn control
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Service engine soon
Passenger airbag activated
Passenger airbag deactivated
Side airbag Shield the eyes
Stability control
Hill descent control
Trail control
Windshield wiping system
Windshield wash and wipe
DATA RECORDING WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of going to print
but as technology rapidly changes, we
recommend that you visit the regional Ford
website for the latest information.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing IntroductionE270945 E139213 E231159 E231158 E270849 E270850 E167012 E138639 E163957 E272858 E270969

Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note:
Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person. Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, (for example, your contact
information), to offer you products or
services that may interest you. Data may
be provided to our service providers such
as part suppliers that may help diagnose
malfunctions, and who are similarly
obligated to protect data. We retain this
data only as long as necessary to perform
these functions or to comply with law. We
may provide information where required
in response to official requests to law
enforcement or other government
authorities or third parties acting with
lawful authority or court order, and such
information may be used in legal
proceedings. For U.S. only (if equipped), if
you choose to use connected apps and
services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
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products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicle
’s systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However,
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
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Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services to which you
subscribe. We take no responsibility for
services that third parties provide.
Vehicles With a Modem
The modem has a SIM. The modem
periodically sends messages to stay
connected to the cell phone network.
These messages could include information
that identifies your vehicle, the SIM and the
electronic serial number of the modem.
Cell phone network service providers could
have access to additional information, for
example cell phone network tower
identification. Note:
The modem continues to send this
information unless you have all added value
services deactivated. Contact the Ford
Customer Relationship Center. Refer to the
regional Ford website for contact
information.
Note: The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage.
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system.
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to
provide the service, to troubleshoot, for
continuous improvement and to offer you
products and services that may be of
interest to you according to your
preferences and where allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
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If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information.
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, see the regional Ford
website.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of electronically or
verbally disclosing to 911 operators your
vehicle location or other details about your
vehicle or crash to assist 911 operators to
provide the most appropriate emergency
services.
If you do not want to disclose this
information, do not switch the feature on.
Note:
To switch 911 Assist on or off. PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
We offer a number of convenient ways for
you to contact us, and to manage your
account.
Call 1-800-727-7000.
For more information about Ford Credit
and access to Account Manager, go to
www.ford.com/finance.
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