2019 FORD E-350 ECU

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
264
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Protect extended
service plan coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
275
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Ford Protect

•
SOFTWARE Transfer: You may
permanently transfer your rights under
this EULA only as part of a sale or
transfer of the DEVICE, provided you
retain no copies, you transfer all of the
SOFTWARE (including all component
parts, the media and printed materials,
any upgrades, and, if applicable, the
Certificate(s) of Authenticity), and the
recipient agrees to the terms of this
EULA. If the SOFTWARE is an upgrade,
any transfer must include all prior
versions of the SOFTWARE.
• Termination: Without prejudice to any
other rights, FORD MOTOR COMPANY
or MS may terminate this EULA if you
fail to comply with the terms and
conditions of this EULA.
• Security Updates/Digital Rights
Management:
Content owners use
the WMDRM technology included in
your DEVICE to protect their
intellectual property, included
copyrighted content. Portions of the
SOFTWARE on your DEVICE use
WMDRM software to access
WMDRM-protected content. If the
WMDRM software fails to protect the
content, content owners may ask
Microsoft to revoke the SOFTWARE's
ability to use WMDRM to play or copy
protected content. This action does
not affect unprotected content. When
your DEVICE downloads licenses for
protected content, you agree that
Microsoft may include a revocation list
with the licenses. Content owners may
require you to upgrade the SOFTWARE
on your DEVICE to access their content.
If you decline an upgrade, you will not
be able to access content that requires
the upgrade. •
Consent to Use of Data:
You agree
that MS, Microsoft Corporation, FORD
MOTOR COMPANY, third party
software and systems suppliers, their
affiliates and/or their designated agent
may collect and use technical
information gathered in any manner as
part of product support services related
to the SOFTWARE or related services.
MS, Microsoft Corporation, FORD
MOTOR COMPANY, third party
software and services suppliers, their
affiliates and/or their designated agent
may use this information solely to
improve their products or to provide
customized services or technologies to
you. MS, Microsoft Corporation, FORD
MOTOR COMPANY, third party
software and systems suppliers, their
affiliates and/or their designated agent
may disclose this information to others,
but not in a form that personally
identifies you.
• Internet-Based Services
Components:
The SOFTWARE may
contain components that enable and
facilitate the use of certain
Internet-based services. You
acknowledge and agree that MS,
Microsoft Corporation, FORD MOTOR
COMPANY, third party software and
service suppliers, their affiliates and/or
their designated agent may
automatically check the version of the
SOFTWARE and/or its components
that you are utilizing and may provide
upgrades or supplements to the
SOFTWARE that may be automatically
downloaded to your DEVICE.
• Additional Software/Services: The
SOFTWARE may permit FORD MOTOR
COMPANY, third party software and
service suppliers, MS, Microsoft
Corporation, their affiliates and/or their
designated agent to provide or make
available to you SOFTWARE updates,
298
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Appendices

conditions, all of whom shall also be bound
by this Agreement. Additionally, all of your
account information, as well as other
payment and personal information
provided by you to Telenav (directly or
through the use of the Telenav Software,
is subject to Telenav
’s privacy policy
located at http://www.telenav.com.
Telenav may revise this Agreement and
the privacy policy at any time, with or
without notice to you. You agree to visit
http://www.telenav.com from time to time
to review the then current version of this
Agreement and of the privacy policy.
1. Safe and Lawful Use
You acknowledge that devoting attention
to the Telenav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the Telenav Software: (a) observe
all traffic laws and otherwise drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the Telenav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions; (c)
do not input destinations, or otherwise
manipulate the Telenav Software, unless
your vehicle is stationary and parked; (d)
do not use the Telenav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
Telenav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag). You agree to indemnify and hold Telenav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the Telenav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
Telenav Software, to provide Telenav with
true, accurate, current, and complete
information about yourself, and (b) to
inform Telenav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
Subject to your compliance with the terms
of this Agreement, Telenav hereby grants
to you a personal, non-exclusive,
non-transferable license (except as
expressly permitted below in connection
with your permanent transfer of the
Telenav Software license), without the
right to sublicense, to use the Telenav
Software (in object code form only) in
order to access and use the Telenav
Software. This license shall terminate upon
any termination or expiration of this
Agreement. You agree that you will use the
Telenav Software only for your personal
business or leisure purposes, and not to
provide commercial navigation services to
other parties.
3.1 License Limitations
You agree not to do any of the following:
(a) reverse engineer, decompile,
disassemble, translate, modify, alter or
otherwise change the Telenav Software
or any part thereof; (b) attempt to derive
the source code, audio library or structure
of the Telenav Software without the prior
express written consent of Telenav; (c)
remove from the Telenav Software, or
alter, any of Telenav
’s or its suppliers’
trademarks, trade names, logos, patent or
303
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Appendices

Disclaimer of Liability:
TELENAV AND ITS LICENSORS
(INCLUDING THEIR LICENSORS AND
SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM,
DEMAND OR ACTION, IRRESPECTIVE OF
THE NATURE OF THE CAUSE OF THE
CLAIM, DEMAND OR ACTION ALLEGING
ANY LOSS, INJURY OR DAMAGES, DIRECT
OR INDIRECT, WHICH MAY RESULT FROM
THE USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING
OUT OF YOUR USE OF OR INABILITY TO
USE THIS INFORMATION, ANY DEFECT IN
THE INFORMATION, OR THE BREACH OF
THESE TERMS OR CONDITIONS,
WHETHER IN AN ACTION IN CONTRACT
OR TORT OR BASED ON A WARRANTY,
EVEN IF TELENAV OR ITS LICENSORS
HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
States, Territories and Countries do not
allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control.
You shall not export from anywhere any
part of the Data or any direct product
thereof except in compliance with, and
with all licenses and approvals required
under, applicable export laws, rules and
regulations, including but not limited to the
laws, rules and regulations administered
by the Office of Foreign Assets Control of
the U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent
that any such export laws, rules or
regulations prohibit HERE from complying
with any of its obligations hereunder to
deliver or distribute Data, such failure shall
be excused and shall not constitute a
breach of this Agreement.
Entire Agreement.
These terms and conditions constitute the
entire agreement between Telenav (and
its licensors, including their licensors and
suppliers) and you pertaining to the subject
matter hereof, and supersedes in their
entirety any and all written or oral
agreements previously existing between
us with respect to such subject matter.
Governing Law.
The above terms and conditions shall be
governed by the laws of the State of Illinois
[insert
“Netherlands” where European
HERE Data is used], without giving effect
to (i) its conflict of laws provisions, or (ii)
the United Nations Convention for
Contracts for the International Sale of
Goods, which is explicitly excluded. You
agree to submit to the jurisdiction of the
State of Illinois [insert “The Netherlands”
where European HERE Data is used] for
any and all disputes, claims and actions
arising from or in connection with the Data
provided to you hereunder.
Government End Users.
If the Data is being acquired by or on behalf
of the United States government or any
other entity seeking or applying rights
similar to those customarily claimed by the
United States government, this Data is a
“ commercial item ” as that term is defined
at 48 C.F.R. (“FAR”) 2.101, is licensed in
accordance with these End-User Terms,
and each copy of Data delivered or
otherwise furnished shall be marked and
embedded as appropriate with the
following “Notice of Use, ” and shall be
treated in accordance with such Notice:
308
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Appendices

II. Mexico. The following provision applies
to the Data for Mexico, which includes
certain data from the Instituto Nacional
de Estadística y Geografía (“INEGI”):
A. Any and all copies of the Data and/or
packaging containing Data for Mexico
shall contain the following notice:
“Fuente: INEGI (Instituto Nacional de
Estadística y Geografía)”
III. Latin America Territory A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used
as described below corresponding to
the Territory (or portion thereof)
included in such copy: Notice
Territory
“INSTITUTO GEOGRAFICO
MILITAR DEL ECUADOR
AUTORIZACION N° IGM-
2011-01- PCO-01 DEL 25 DE
ENERO DE 2011”
Ecuador
“source: © IGN 2009 - BD
TOPO ®”
“Fuente: INEGI (Instituto
Nacional de Estadística y
Geografía)”
Guade-
loupe,
French
Guiana
and
Marti-
nique
Mexico
IV. Middle East Territory A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used
as described below corresponding to
the Territory (or portion thereof)
included in such copy:
Notice
Country
“© Royal Jordanian
Geographic Centre ”. The
foregoing notice require-
ment for Jordan Data is a
material term of the Agree-
ment. If Client or any of its
Jordan
permitted sublicensees (if
any) fail to meet such
requirement, HERE shall
have the right to terminate
Client’s license with respect
to the Jordan Data.
B. Jordan Data. Client and its permitted
sublicensees (if any) are restricted from
licensing and/or otherwise distributing
HERE’ s database for the country of
Jordan (“ Jordan Data ”) for use in Enter-
prise Applications to (i) non-Jordanian
entities for use of the Jordan Data solely
in Jordan or (ii) Jordan-based customers.
In addition, Client, its permitted subli-
censees (if any) and End-Users are
restricted from using the Jordan Data in
Enterprise Applications if such party is
(i) a non-Jordanian entity using the
Jordan Data solely in Jordan or (ii) a
Jordan-based customer. For purposes
of the foregoing, “Enterprise Applica-
tions” shall mean Geomarketing applic-
ations, GIS applications, mobile business
asset management applications, call
center applications, telematics applica-
tions, public organization Internet
applications or for providing geocoding
services.
311
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Load Limit.........................................................99
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 103
Vehicle Loading - with and without a Trailer................................................................... 99
Locking and Unlocking
.................................42
Autolock Feature.................................................. 43
Autounlock Feature............................................. 43
Enabling or Disabling Autolock and Autounlock......................................................... 43
Illuminated Entry.................................................. 43
Power Door Locks................................................ 42
Remote Control..................................................... 42
Lug Nuts See: Changing a Road Wheel........................ 192
M
Maintenance
....................................................141
General Information........................................... 141
Manual Climate Control..............................66 Heater Only System............................................ 66
Manual Climate Control.................................... 66
Manual Seats
...................................................70
Manual Lumbar .................................................... 70
Moving the Seat Backward and Forward............................................................... 70
Recline Adjustment............................................. 70
Media Hub
......................................................224
Message Center See: Information Displays................................. 58
Mirrors See: Windows and Mirrors................................. 51
Mobile Communications Equipment......14
Motorcraft Parts - 6.2L...............................199
Motorcraft Parts - 6.8L
.............................200
N
Normal Scheduled Maintenance...........279
O
Oil Change Indicator Reset.......................144 Resetting the Oil Life Monitoring
System............................................................... 144Oil Check
See: Engine Oil Check....................................... 143
Opening and Closing the Hood................141
Ordering Additional Owner's Literature.......................................................129
Obtaining a French Owner ’s Manual..........129
P
Parking Aids.....................................................94
Parking Brake...................................................92
Passive Anti-Theft System
.........................45
SecuriLock®........................................................... 45
PATS See: Passive Anti-Theft System..................... 45
Perchlorate.........................................................11
Power Door Locks See: Locking and Unlocking............................. 42
Power Seats.......................................................71 Recline Adjustment.............................................. 71
Power Steering Fluid Check......................152
Power Windows...............................................51 Accessory Delay..................................................... 51
One-Touch Down.................................................. 51
Protecting the Environment........................15
Puncture See: Changing a Road Wheel........................ 192
R
Rear Axle...........................................................90
Rear Passenger Climate Controls
...........68
Setting the Blower Motor Speed................... 68
Switching the Rear Climate Control On and Off........................................................................\
. 68
Rear View Camera.........................................94 Using the Rear View Camera System..........94
Rear View Camera See: Rear View Camera..................................... 94
Recommended Towing Weights
............105
Calculating the Maximum Loaded Trailer
Weight for Your Vehicle............................... 108
Reduced Engine Performance
..................116
Refueling...........................................................80 Fuel Filler Cap......................................................... 81
Remote Control
..............................................39
Car Finder................................................................. 41
Changing the Remote Control Battery........40
323
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Reprogramming the Remote Control..........40
Sounding the Panic Alarm.................................
41
Removing a Headlamp...............................157
Repairing Minor Paint Damage...............165
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................41
Reporting Safety Defects (Canada Only)...............................................................129
Reporting Safety Defects (U.S. Only)...............................................................129
Roadside Assistance....................................119 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 120
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 119
Vehicles Sold in the United States: Using Roadside Assistance..................................... 119
Roadside Emergencies................................119
Running-In See: Breaking-In................................................... 116
Running Out of Fuel......................................79 Filling a Portable Fuel Container................... 80
S
Safety Precautions
.........................................77
Satellite Radio................................................221
Satellite Radio Electronic Serial Number
(ESN)................................................................. 222
Satellite Radio Reception Factors...............222
SiriusXM Satellite Radio Service.................. 222
Troubleshooting................................................. 223
Scheduled Maintenance Record...........283
Scheduled Maintenance
...........................276
Seatbelt Extension.........................................31
Seatbelt Height Adjustment.....................30
Seatbelts............................................................27 Principle of Operation......................................... 27
Seatbelt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation..................................... 30
Seats...................................................................69 Security..............................................................45
Sitting in the Correct Position...................69
Snow Chains
See: Using Snow Chains.................................. 187
Spare Wheel See: Changing a Road Wheel........................ 192
Special Notices................................................12 Fleet Telematics Modem.................................... 13
FordPass Connect................................................. 13
New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 13
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Using your Vehicle as an Ambulance.............13
Special Operating Conditions Scheduled Maintenance...............................................281
Exceptions............................................................ 283
Speed Control See: Cruise Control.............................................. 96
Starter Switch See: Ignition Switch............................................. 74
Starting a Gasoline Engine..........................74 Failure to Start....................................................... 75
Guarding Against Exhaust Fumes.................. 75
Important Ventilating Information.................75
Stopping the Engine When Your Vehicle is Moving.................................................................. 75
Stopping the Engine When Your Vehicle is Stationary........................................................... 75
Starting and Stopping the Engine
............74
General Information............................................ 74
Steering.............................................................98
Steering Wheel
................................................47
Sun Visors.........................................................52
Illuminated Vanity Mirror................................... 52
Supplementary Restraints System
.........32
Principle of Operation......................................... 32
Symbols Glossary.............................................5
SYNC™ Applications and Services........................................................243
911 Assist............................................................... 243
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only).................................................... 247
Vehicle Health Report (If Equipped, United States Only).................................................... 245
324
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index