2019 DODGE JOURNEY maintenance

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
496 CUSTOMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
500 CUSTOMER ASSISTANCE

About Your Brakes..................... .234, 373
Adding Engine Coolant (Antifreeze) .............333
Adding Fuel ............................. .257
Adding Washing Fluid ...................... .320
Additives, Fuel ........................... .375
Adjust Down .................................49
Forward ................................49
Rearward ...............................49
Up....................................49
AirBag ................................ .190
Air Bag Operation ....................... .192
Air Bag Warning Light .....................189
Driver Knee Air Bag ..................... .193
Enhanced Accident Response .............198, 309
Event Data Recorder (EDR) .................309
If Deployment Occurs .....................197
Knee Impact Bolsters ..................... .192
Maintaining Your Air Bag System .............200
Maintenance ........................... .200
Side Air Bags .......................... .193
Transporting Pets ....................... .222
Air Bag Light ...................... .146, 189, 224
Air Cleaner, Engine (Engine Air Cleaner Filter) ......324
Air Conditioner Maintenance ..................325 Air Conditioner Refrigerant
................325, 326
Air Conditioner System ..................... .325
Air Conditioning ............................98
Rear ..................................79
Air Conditioning Filter ...................... .101
Air Conditioning, Operating Tips ................99
Air Filter ............................... .324
Air Pressure Tires................................. .352
Alarm Panic ..................................19
Security Alarm....................... .29, 147
All Wheel Drive (AWD) ..................... .245
Alterations/Modifications Vehicle .................................5
Antifreeze (Engine Coolant) ................332,
381
Disposal .............................. .334
Anti-Lock Brake System (ABS) .................160
Anti-Lock Warning Light .....................153
Audio Systems (Radio) ...................... .387
Auto Down Power Windows ..................102
Automatic Climate Controls ....................86
Automatic Dimming Mirror ....................58
Automatic Door Locks ........................32
Automatic Headlights ........................64
502 INDEX

Rollaway Tonneau Cover...................111
Tri-Fold Load Floor .......................110
Cargo Tie-Downs ...........................112
Car Washes .............................. .367
Cellular Phone ........................... .479
Certification Label ......................... .259
Chains, Tire ............................. .362
Changing A Flat Tire ....................... .341
Chart, Tire Sizing .......................... .343
Check Engine Light (Malfunction Indicator Light). . . .156
Checking Your Vehicle For Safety ...............222
Checks, Safety ............................ .222
Child Restraint ........................... .201
Child Restraints Booster Seats ........................... .207
Child Seat Installation .....................218
How To Stow An unused ALR Seat Belt ........215
Infant And Child Restraints .................203
Locating The LATCH Anchorages .............211
Lower Anchors And Tethers For Children .......209
Older Children And Child Restraints ...........204
Seating Positions ........................ .208
Using The Top Tether Anchorage .............220
Clean Air Gasoline ........................ .375Cleaning
Wheels ............................... .361
Climate Control ............................73
Automatic ..............................86
Manual ................................73
Rear ............................... .79, 92
Coin Holder ............................. .122
Cold Weather Operation ..................... .231
Compact Disc (CD) Maintenance ................493
Compact Spare Tire ........................ .359
Console Floor ................................ .122
Contract, Service .......................... .498
Cooling Pressure Cap (Radiator Cap) ............334
Cooling System ........................... .331
Adding

Coolant (Antifreeze) .................333
Coolant Level ....................... .331, 334
Cooling Capacity ........................ .381
Disposal Of Used Coolant ..................334
Drain, Flush, And Refill ....................332
Inspection ............................. .334
Points To Remember ..................... .335
Pressure Cap ........................... .334
Selection Of Coolant (Antifreeze) .......332, 381, 382
Corrosion Protection ....................... .366
504 INDEX

Cruise Light............................. .154
Cupholders .......................... .124, 370
Customer Assistance ....................... .496
Customer Programmable Features ...............388
Cybersecurity ............................ .387
Daytime Brightness, Interior Lights ...............68
Daytime Running Lights ......................64
Dealer Service ............................ .322
Defroster, Windshield ....................... .224
Delay (Intermittent) Wipers ....................70
Diagnostic System, Onboard ...................155
Dimmer Switch Headlight ........................... .63, 64
Dipsticks Automatic Transmission ................338, 339
Oil (Engine) ........................... .320
Power Steering ......................... .245
Disabled Vehicle Towing .....................306
Disposal Antifreeze (Engine Coolant) .................334
Door Ajar ............................ .149, 150
Door Ajar Light ....................... .149, 150
Door Locks Automatic ..............................32 Doors
....................................31
Driver ’s Seat Back Tilt ........................39
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .274
DVD Player (Video Entertainment System) .........415
E-85 Fuel ............................... .378
Electric Brake Control System Anti-Lock Brake System ....................160
Electronic Roll Mitigation ...................167
Electric Remote Mirrors .......................61
Electronic Brake Control System ................161
Electronic Stability Control (ESC) ...............163
Electronic Throttle Control Warning Light .........149
Emergency, In Case Of Freeing Vehicle When Stuck .................305
Hazard Warning Flasher ...................278
Jacking ........................... .290, 341
Jump

Starting .......................... .300
Towing ............................... .306
Emission Control System Maintenance ............156
Engine ................................. .318
Air Cleaner ............................ .324
Block Heater ........................... .232
12
INDEX 505

Break-In Recommendations.................233
Checking Oil Level ...................... .320
Compartment ....................... .318, 319
Compartment Identification .................319
Coolant (Antifreeze) ...................331, 382
Cooling .............................. .331
Exhaust Gas Caution ...................223, 378
Fails To Start ........................... .232
Flooded, Starting ........................ .232
Fuel Requirements ....................... .375
Jump Starting .......................... .300
Oil ........................... .322, 381, 382
Oil Filler Cap ....................... .318, 323
Oil Filter .............................. .324
Oil Reset ............................. .139
Oil Selection ........................ .322, 381
Oil Synthetic ........................... .324
Overheating ........................... .303
Starting ........................... .229, 230
Engine Oil Viscosity ........................ .323
Engine Oil Viscosity Chart ....................323
Enhanced Accident Response Feature .........198, 309
Ethanol ............................. .376, 378
Exhaust Gas Cautions ....................223, 378
Exhaust System ....................... .223, 329Exterior Lights
...................... .63, 64, 226
Filters Air Cleaner ............................ .324
Air Conditioning ........................ .101
Engine Oil ......................... .324, 382
Engine Oil Disposal ...................... .324
Flashers ................................ .278
Hazard Warning ........................ .278
Turn Signals ..................... .66, 154, 226
Flash-To-Pass ..............................64
Flexible Fuel Vehicles Cr
uising Range ......................... .380
Engine Oil ............................ .380
Fuel Requirements ....................378, 379
Maintenance ........................... .380
Replacement Parts ....................... .380
Starting .............................. .380
Flooded Engine Starting ..................... .232
Floor Console ............................ .122
Fluid, Brake ............................. .384
Fluid Capacities ........................... .381
Fluid Leaks .............................. .226
Fluid Level Checks Automatic Transmission ................338, 339
506 INDEX

Turn Signals.............63, 66, 154, 226, 280, 282
Vanity Mirror ............................63
Warning Instrument Cluster Descriptions . . . .148, 154
Load Floor, Cargo ..........................110
Loading Vehicle ....................... .259, 260
Capacities ............................. .260
Tires................................. .347
Load Shed Battery Saver Mode .................143
Load Shed Battery Saver On ...................143
Load Shed Electrical Load Reduction .............143
Load Shed Intelligent Battery Sensor .............143
Locks Automatic Door ..........................32
Auto Unlock .............................32
Child Protection ..........................37
Power Door .............................32
Low Tire Pressure System .....................168
Lubrication, Body ......................... .327
Luggage Carrier .......................... .131
Lug Nuts/Bolts ........................... .373
Maintenance ............................. .107
Maintenance Free Battery .....................321
Making A Phone Call .................439, 460, 461
Malfunction Indicator Light (Check Engine) . . . .150, 156 Manual
Service ............................... .500
Manual Transmission Fluid Level Check ....................... .340
Marker Lights, Side ........................ .280
Master Cylinder Brakes ............................... .336
Methanol ............................... .376
Mirrors ............................... .58, 60
Automatic Dimming .......................58
Electric Powered ..........................61
Electric Remote ...........................61
Exterior Folding ..........................60
Heated .................................61
Outside ................................59
Rearview ...............................58
Vanity .................................63
Modifications/Alterations Vehicle .................................5
Monitor, Tire Pressure System ..................168
Mopar
Parts............................. .499
MP3 Control ............................. .415
Multi-Function Control Lever ...................63
510 INDEX

Replacement Keys...........................28
Replacement Tires ......................... .356
Reporting Safety Defects .....................499
Restraints, Child .......................... .201
Restraints, Head ............................52
Retractable Cargo Area Cover ..................111
Reverse Lights ............................ .282
Rocking Vehicle When Stuck ...................305
Roof Luggage Rack ........................ .131
Rotation, Tires ............................ .363
Safety Checks Inside Vehicle ...................223
Safety Checks Outside Vehicle .................226
Safety Defects, Reporting .....................499
Safety, Exhaust Gas ........................ .223
Safety Information, Tire ..................... .341
Safety Tips .............................. .222
Seat Belt Reminder ........................ .146
Seat Belts ............................ .176, 223
Adjustable Shoulder Belt ...................181
Adjustable Upper Shoulder Anchorage .........181
Adjustable Upper Shoulder Belt Anchorage ......181
Child Restraints ........................ .201
Extender .............................. .182
Front Seat ...................... .176, 177, 179Inspection
............................. .223
Lap/Shoulder Belt Operation ................179
Lap/Shoulder Belts ...................... .177
Lap/Shoulder Belt Untwisting ...............181
Operating Instructions .....................179
Pregnant Women ........................ .183
Pretensioners .......................... .183
Rear Seat ............................. .177
Reminder ............................. .176
Seat Belt Extender ....................... .182
Seat Belt Pretensioner .................... .183
Untwisting

Procedure .....................181
Seat Belts Maintenance ...................... .368
Seats ................................. .39, 49
Adjustment ....................... .39, 42, 49
Heated .................................50
Height Adjustment ..................... .41, 48
Power .................................48
Rear Folding ....................... .39, 42, 47
Reclining ...............................41
Reclining Rear ...........................43
Seatback Release .....................39, 42, 47
Tilting .............................. .39, 48
Security Alarm ......................... .29, 147
Selection Of Coolant (Antifreeze) ...............382
12
INDEX 513