2019 DODGE CHALLENGER SRT service

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................476
▫ Prepare For The Appointment ..............476
▫ Prepare A List ........................ .476
▫ Be Reasonable With Requests ..............476
 IF YOU NEED ASSISTANCE ................476
▫ FCA US LLC Customer Center .............477
▫ FCA Canada Inc. Customer Center ...........477
▫ In Mexico Contact ..................... .477
▫ Puerto Rico And U.S. Virgin Islands ..........477▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................477
▫ Service Contract .......................478
 WARRANTY INFORMATION ...............478
 MOPARPARTS .........................479
 REPORTING SAFETY DEFECTS .............479
▫ In The 50 United States And Washington, D.C. . .479
▫ In Canada ............................479
 PUBLICATION ORDER FORMS .............479
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
Any communication to the manufacturer’s customer center
should include the following information:
476 CUSTOMER ASSISTANCE

•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300 Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
11
CUSTOMER ASSISTANCE 477

Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
478 CUSTOMER ASSISTANCE

MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., WestBuilding, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
11
CUSTOMER ASSISTANCE 479

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
480 CUSTOMER ASSISTANCE

Radiator (Coolant Pressure).................354
Carbon Monoxide Warning ................205, 396
Cargo Vehicle Loading ..........................276
Car Washes ...............................385
Cellular Phone ............................457
Certification Label ..........................276
Chains, Tire ............................. .381
Changing A Flat Tire ........................360
Charging Wireless ................................98
Chart, Tire Sizing .......................... .362
Check Engine Light (Malfunction Indicator Light). . . .130
Checking Your Vehicle For Safety ...............205
Checks, Safety ............................ .205
Child Restraint ............................184
Child Restraints Booster Seats ............................188
Child Seat Installation .....................201
How To Stow An unused ALR Seat Belt ........198
Infant And Child Restraints .................187
Lower Anchors And Tethers For Children .......191
Older Children And Child Restraints ...........187
Seating Positions ........................ .190
Clean Air Gasoline ........................ .393Cleaning
Wheels ............................... .380
Climate Control ............................69
Cold Weather Operation ..................... .218
Compact Spare Tire ........................ .378
Contract, Service .......................... .478
Cooling Pressure Cap (Radiator Cap) ............354
Cooling System ............................351
Adding Coolant (Antifreeze) .................353
Coolant Level ........................351, 355
Cooling Capacity ........................ .397
Disposal Of Used Coolant ..................354
Drain, Flush, And Refill ....................352
Inspection ............................. .355
Points T

o Remember ..................... .355
Pressure Cap ............................354
Radiator Cap .......................... .354
Selection Of Coolant (Antifreeze) .......352, 397, 398
Corrosion Protection ........................385
Cruise Control (Speed Control) ..............244, 247
Cruise Light ............................. .127
Customer Assistance ........................476
Customer Programmable Features ...............405
Cybersecurity ............................ .404
484 INDEX

Daytime Running Lights......................62
Dealer Service ............................ .340
Deck Lid Power Release ...........................84
Defroster, Windshield ........................207
Delay (Intermittent) Wipers ....................68
Diagnostic System, Onboard ...................128
Dimmer Switch Headlight ...............................62
Dipsticks Oil (Engine) ............................338
Disabled Vehicle Towing ..................327, 328
Disposal Antifreeze (Engine Coolant) .................354
Do Not Disturb ............................470
Door Ajar ............................... .121
Door Ajar Light ............................121
Door Locks Automatic ..............................43
Door Opener, Garage .........................86
Doors ....................................37
Drag And Drop Menu .......................403
Drive Modes ............................. .237
Driver ’s Seat Back Tilt ........................44 Driving
Through Flowing, Rising, Or Shallow Standing
Water .................................279
Electrical Power Outlets .......................95
Electric Brake Control System ..................135
Anti-Lock Brake System ....................134
Electronic Roll Mitigation ...............136, 143
Electric Remote Mirrors .......................59
Electronic Power Distribution Center (Fuses) .......293
Electronic Speed Control (Cruise Control) .........244
Electronic Stability Control (ESC) ...............137
Electronic Throttle Control Warning Light .........120
Emergency, In Case Of Freeing Vehicle When Stuck .................325
Jacking ............................... .360
Jump Starting ....................319, 320, 321
Towing ............................327, 328
Emission Control System Maintenance ............130
Engine ................................. .337
Air Cleaner ............................ .342
Block

Heater ............................219
Break-In Recommendations .................220
Checking Oil Level .......................33812
INDEX 485