2019 CHRYSLER PACIFICA service

SiriusXM Guardian (4C/4C NAV) — If Equipped
CAUTION!
Some SiriusXM Guardian services, including SOS Call
and Roadside Assistance Call will NOT work without
an operable LTE (voice/data) or 3G or 4G (data) net-
work connection compatible with your device.
NOTE: Your vehicle may be transmitting data as autho-
rized by the subscriber.
An included trial and/or subscription is required to take
advantage of the SiriusXM Guardian services in the next
section of this guide. To register with SiriusXM Guardian,
press the Apps button on the Uconnect 4C/4C NAV
touchscreen to get started.
NOTE: SiriusXM Guardian is available only on equipped
vehicles purchased within the continental United States,
Alaska, Hawaii and Canada. Services can only be used
where coverage is available; see coverage map for details.
SOS Call
Theft Alarm Notification
Remote Door Lock/Unlock
Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus**
**If vehicle is equipped.
Register (4C/4C NAV)
To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian ser-
vices.
1. Press the Apps icon on the bottom of your in-vehicle touchscreen.
2. Select the Activate Services icon from your list of apps.
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3. Select “Customer Care” to speak with a SiriusXMGuardian Customer Care agent who will activate ser-
vices in your vehicle, or select “Enter Email” to activate
on the web.
• U.S. residents visit: www.siriusxm.com/guardian.
• Canadian residents visit: www.siriusxm.ca/guardian.
Vehicle Health Report/Alert (4C/4C NAV)
Your vehicle will send you a monthly email report, which
summarizes the performance of your vehicle’s key systems
so you can stay on top of your vehicle’s maintenance needs
if you are registered for SiriusXM Guardian. Your vehicle
will also send you Vehicle Health Alerts when it detects
issues with its key systems that need your attention. For
further information, refer to your Uconnect Owner ’s
Manual Supplement.
Mobile App (4C/4C NAV)
You’re only a few steps away from using remote com-
mands and sending a destination from your phone to your
vehicle.
To use the Uconnect Mobile App:
•Once you have registered your SiriusXM Guardian
services, download the Uconnect App to your mobile
device. Use your Owner Account login and password to
open the app.
Mobile App
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•Once on the “Remote” screen, you can begin using
Remote Door Lock/Unlock, Remote Vehicle Start, and
activate your horn and lights remotely, if equipped.
• Press the “Location” button on the bottom menu bar of
the app to bring up a map to locate your vehicle or send
a location to your Uconnect Navigation using Vehicle
Finder and Send & Go , if equipped.
• Press the “Settings” side menu in the upper left corner of
the app to bring up app settings.
NOTE: For further information please visit
DriveUconnect.com (U.S. Residents) or DriveUconnect.ca
(Canadian Residents).
SiriusXM Travel Link (4C NAV)
Need to find a gas station, view local movie listings, check
a sports score or the 5 - day weather forecast? SiriusXM
Travel Link is a suite of services that brings a wealth of
information right to your Uconnect 4C NAV system.
Push the VR button
. After the beep, say one of the
following commands:
• “Show fuel prices”
• “Show 5 - day weather forecast”
• “Show extended weather” TIP:
Traffic alerts are not accessible with Voice Command.
Siri Eyes Free — If Equipped
Siri lets you use your voice to send text messages, select
media, place phone calls and much more. Siri uses your
natural language to understand what you mean and re-
sponds back to confirm your requests. The system is
SiriusXM Travel Link
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Additional Information
© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc.
Uconnect System Support:
•U.S. residents visit www.DriveUconnect.com or call:
1-877-855-8400(24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
1. Handle the disc by its edge; avoid touching the surface.
2. If the disc is stained, clean the surface with a soft cloth, wiping from center to edge.
3. Do not apply paper or tape to the disc; avoid scratching the disc.
4. Do not use solvents such as benzene, thinner, cleaners, or anti-static sprays.
5. Store the disc in its case after playing.
6. Do not expose the disc to direct sunlight.
7. Do not store the disc where temperatures may become too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
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CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .694
▫ Prepare For The Appointment ..............694
▫ Prepare A List ........................ .694
▫ Be Reasonable With Requests ..............694
 IF YOU NEED ASSISTANCE ................694
▫ FCA US LLC Customer Center .............695
▫ FCA Canada Inc. Customer Center ...........695
▫ In Mexico Contact ..................... .695
▫ Puerto Rico And U.S. Virgin Islands ..........695▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................695
▫ Service Contract ...................... .696
 WARRANTY INFORMATION ...............697
 MOPARPARTS .........................697
 REPORTING SAFETY DEFECTS .............697
▫ In The 50 United States And Washington, D.C. . .697
▫ In Canada ........................... .697
 PUBLICATION ORDER FORMS .............698
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
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to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
(Continued)
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WARNING!(Continued)
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC. If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
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