2019 CHRYSLER 300 service

Additional Information
© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc.
Uconnect System Support:
•U.S. residents visit www.DriveUconnect.com or call:
1-877-855-8400(24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
464 MULTIMEDIA

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .466
▫ Prepare For The Appointment ..............466
▫ Prepare A List ........................ .466
▫ Be Reasonable With Requests ..............466
 IF YOU NEED ASSISTANCE ................466
▫ FCA US LLC Customer Center .............467
▫ FCA Canada Inc. Customer Center ...........467
▫ In Mexico Contact ..................... .467
▫ Puerto Rico And U.S. Virgin Islands ..........467▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................468
▫ Service Contract ...................... .468
 WARRANTY INFORMATION ...............469
 MOPARPARTS .........................469
 REPORTING SAFETY DEFECTS .............469
▫ In The 50 United States And Washington, D.C. . .469
▫ In Canada ........................... .470
 PUBLICATION ORDER FORMS .............470
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
466 CUSTOMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
468 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manualsmake it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
470 CUSTOMER ASSISTANCE

Brightness, Interior Lights.....................73
Bulb Replacement ......................... .305
Bulbs, Light .......................... .215, 305
Camera, Rear ............................ .279
Capacities, Fluid .......................... .414
Caps, Filler Oil (Engine) ........................ .348, 354
Radiator (Coolant Pressure) .................367
Carbon Monoxide Warning ................212, 411
Cargo Vehicle Loading ......................... .285
Cargo Area Cover ...........................97
Cargo Compartment .........................97
Car Washes .............................. .398
Cellular Phone ........................... .448
Certification Label ......................... .285
Chains, Tire ............................. .394
Changing A Flat Tire ....................... .373
Charging Wireless ...............................116
Chart, Tire Sizing .......................... .375
Check Engine Light (Malfunction Indicator Light). . . .143
Checking Your Vehicle For Safety ...............212
Checks, Safety ............................ .212Child Restraint
........................... .197
Child Restraints Booster Seats ........................... .200
Child Seat Installation .....................208
How To Stow An unused ALR Seat Belt ........206
Infant And Child Restraints .................199
Lower Anchors And Tethers For Children .......202
Older Children And Child Restraints ...........199
Seating Positions ........................ .201
Child Safety Locks ..........................43
Clean Air Gasoline ........................ .408
Cleaning Wheels ............................... .393
Climate Control ......................... .78, 79
Automatic ..............................79
Coin Holder ............................. .107
Cold

Weather Operation ..................... .224
Compact Spare Tire ........................ .391
Console Floor ................................ .107
Contract, Service .......................... .468
Cooling Pressure Cap (Radiator Cap) ............367
Cooling System ........................... .364
Adding Coolant (Antifreeze) .................366
Coolant Level ....................... .365, 368
474 INDEX

Cooling Capacity........................ .414
Disposal Of Used Coolant ..................367
Drain, Flush, And Refill ....................365
Inspection ............................. .368
Points To Remember ..................... .368
Pressure Cap ........................... .367
Radiator Cap .......................... .367
Selection Of Coolant (Antifreeze) .......365, 414, 415
Corrosion Protection ....................... .398
Cruise Control (Speed Control) ..............241, 244
Cruise Light .......................... .140, 141
Cupholders .............................. .109
Customer Assistance ....................... .466
Cybersecurity ............................ .422
Daytime Running Lights ......................67
Dealer Service ............................ .352
Deck Lid Power Release ...........................95
Defroster, Windshield ....................... .213
Delay (Intermittent) Wipers ....................76
Diagnostic System, Onboard ...................142
Dimmer Switch Headlight ...............................67 Dipsticks
Oil (Engine) ........................... .350
Disabled Vehicle Towing .....................336
Disposal Antifreeze (Engine Coolant) .................367
Do Not Disturb ........................... .460
Door Ajar ............................... .133
Door Ajar Light ........................... .133
Door Locks Automatic ..............................43
Child-Protection Door Lock — Rear Doors .......43
Doors ....................................37
Drag And Drop Menu ...................... .421
Driver ’s Seat Back Tilt ........................44
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .297
E-85 Fuel ................................411
Electric Brake Control System ..................147
Anti-Lock

Brake System ....................146
Electronic Roll Mitigation ...............148, 155
Electric Remote Mirrors .......................62
Electronic Power Distribution Center (Fuses) .......312
Electronic Speed Control (Cruise Control) .........24112
INDEX 475

Unlatch The Trunk........................22
Key Fob Battery Service (Remote Keyless Entry) .....23
Key Fob Programming (Remote Keyless Entry) ......26
Key-In Reminder ............................29
Keyless Enter-N-Go ..................... .39, 221
Enter The Trunk ..........................22
Passive Entry ............................39
Passive Entry Programming ..................39
Keys ....................................19
Replacement ......................... .26, 34
Lane Change And Turn Signals .................70
Lane Change Assist ..........................70
LaneSense ............................... .275
Lap/Shoulder Belts ........................ .175
Latches ................................. .215
Hood ..................................94
Lead Free Gasoline ........................ .407
Leaks, Fluid ............................. .215
Life Of Tires ............................. .387
Light Bulbs .......................... .215, 305
Lights .................................. .215
AirBag .........................131, 184, 213
Automatic Headlights ......................68
Brake Assist Warning ..................... .152Brake Warning
...................... .131, 405
Bulb Replacement ....................... .305
Cruise ............................ .140, 141
Daytime Running .........................67
Dimmer Switch, Headlight ................66, 67
Electronic Stability Program(ESP) Indicator ......134
Exterior ............................ .66, 215
Fog ...................................70
Hazard Warning Flasher ...................300
Headlights ....................... .66, 69, 307
Headlights On With Wipers ..................68
Headlight Switch .........................66
High Beam ..............................67
High Beam/Low Beam Select .................67
Instrument Cluster ........................66
Intensity Control ..........................73
Interior ................................71
License ............................... .310
Lights

On Reminder .......................69
Malfunction Indicator (Check Engine) ..........135
Map ..................................72
Park .............................. .68, 141
Passing ................................68
Reading ................................72
Seat Belt Reminder ...................... .134
12
INDEX 479