2019 CHEVROLET TRAVERSE maint

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 10/31/18
394 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 10/31/18
396 Customer Information
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 10/31/18
398 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 090.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 11/1/18
406 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 399.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 11/1/18
OnStar 407
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0288. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 10/31/18
414 Connected Services
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 10/31/18
Index 415
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 291
Accessory Power . . . . . . . . . . . . . . . 230
Adaptive Cruise Control . . . . . . . . 248
Add-On Electrical Equipment . . . 288
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 405
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 379
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 64
Agreements Trademarks and License . . . . . 200
Air Cleaner/Filter, Engine . . . . . . . 300
Air Conditioning . . . . . . . . . . . 201, 204
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 207
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 206
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . 97
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 90
Passenger Sensing System . . . . 92
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 90
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 90 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 89
Where Are the Airbags? . . . . . . . . 87
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 96
Passenger Status Indicator . . . 141
Readiness Light . . . . . . . . . . . . . . 141
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 96
System Check . . . . . . . . . . . . . . . . . . 85
Alarm Vehicle Security . . . . . . . . . . . . . . . . 50
Alert Lane Change . . . . . . . . . . . . . . . . . 267
Side Blind Zone (SBZA) . . . . . . 267
All-Season Tires . . . . . . . . . . . . . . . . 327
All-Wheel Drive . . . . . . . . . . . . 237, 310
AM-FM Radio . . . . . . . . . . . . . . . . . . . 181
Antenna . . . . . . . . . . . . . . . . . . . . . . . . 185
Multi-band . . . . . . . . . . . . . . . . . . . . 185
Antilock Brake System (ABS) . . . 237
Warning Light . . . . . . . . . . . . . . . . . 145
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 362
Interior . . . . . . . . . . . . . . . . . . . . . . . . 366

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146157) - 2019 - CRC - 10/31/18
Index 419
Forward Collision Alert(FCA) System . . . . . . . . . . . . . . . . . 261
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 399
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Front Pedestrian Braking
(FPB) System . . . . . . . . . . . . . . . . . 265
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 63
Heated and Ventilated . . . . . . . . . . 69
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 273
Economy Driving . . . . . . . . . . . . . . . 27
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 274
Filling the Tank . . . . . . . . . . . . . . . 273
Foreign Countries . . . . . . . . . . . . 273
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 139
Low Fuel Warning Light . . . . . . . 149
Prohibited Fuels . . . . . . . . . . . . . . 272
Recommended . . . . . . . . . . . . . . . 272
Top Tier . . . . . . . . . . . . . . . . . . . . . . 271
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 318
Fuses and Circuit Breakers . . . 317 Fuses (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 321
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 323
G
Garage Door Opener . . . . . . . . . . . 164Programming . . . . . . . . . . . . . . . . . 164
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 313
Gauges
Engine CoolantTemperature . . . . . . . . . . . . . . . . 139
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Odometer . . . . . . . . . . . . . . . . . . . . . 138
Speedometer . . . . . . . . . . . . . . . . . 138
Tachometer . . . . . . . . . . . . . . . . . . . 138
Trip Odometer . . . . . . . . . . . . . . . . 138
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 134
General Information Service and Maintenance . . . . . 371
Towing . . . . . . . . . . . . . . . . . . . . . . . . 275
Vehicle Care . . . . . . . . . . . . . . . . . . 290
Glove Box . . . . . . . . . . . . . . . . . . . . . . 119
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 393
H
Hands-Free Phone . . . . . . . . . . . . . 198
Hazard Warning Flashers . . . . . . . 171
Head Restraints . . . . . . . . . . . . . . . . . 61
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 314
Automatic . . . . . . . . . . . . . . . . . . . . . 170
Bulb Replacement . . . . . . . 314, 315
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 169
Flash-to-Pass . . . . . . . . . . . . . . . . . 169
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 314
High-Beam On Light . . . . . . . . . . 150
High/Low Beam Changer . . . . . 169
Lamps On Reminder . . . . . . . . . 150
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 73
Steering Wheel . . . . . . . . . . . . . . . 126
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Heated Mirrors . . . . . . . . . . . . . . . . . . . 53
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 228
Heating . . . . . . . . . . . . . . . . . . . . 201, 204
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 316
High-Beam On Light . . . . . . . . . . . . 150