2019 CHEVROLET SILVERADO 2500 emergency towing

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
272 Driving and Operating
A chime sounds and the warning
light flashes when the parking brake
is applied and the vehicle is moving
at least 8 km/h (5 mph).
To release the parking brake, hold
the regular brake pedal down. Then
pull the bottom edge of the lever
with the parking brake symbol,
located to the right of the steering
column.
If the ignition is on when the parking
brake is released, the brake system
warning light goes off.
Caution
Driving with the parking brake on
can overheat the brake system
and cause premature wear or
damage to brake system parts.
Make sure that the parking brake
is fully released and the brake
warning light is off before driving.
If you are towing a trailer and are
parking on any hill see Driving
Characteristics and Towing Tips
0 294.
Brake Assist
The Brake Assist feature is
designed to assist the driver in
stopping or decreasing vehicle
speed in emergency driving
conditions. This feature uses the
stability system hydraulic brake
control module to supplement the
power brake system under
conditions where the driver has
quickly and forcefully applied the
brake pedal in an attempt to quickly
stop or slow down the vehicle. The
stability system hydraulic brake
control module increases brake
pressure at each corner of the
vehicle until the ABS activates.
Minor brake pedal pulsation or
pedal movement during this time is
normal and the driver should
continue to apply the brake pedal as
the driving situation dictates The
Brake Assist feature will
automatically disengage when the
brake pedal is released or brake
pedal pressure is quickly
decreased.
Hill Start Assist (HSA)
This vehicle has a Hill Start Assist
(HSA) feature, which may be useful
when the vehicle is stopped on a
grade. This feature is designed to
prevent the vehicle from rolling,
either forward or rearward, during
vehicle drive off. After you
completely stop and hold the vehicle
in a complete standstill on a grade,
HSA will automatically activate.
During the transition period between
when you release the brake pedal
and start to accelerate to drive off
on a grade, HSA holds the braking
pressure for a maximum of
two seconds to ensure that there is
no rolling. The brakes will
automatically release when the
accelerator pedal is applied within
the two-second window. If the
vehicle is equipped with the
Integrated Trailer Brake Control
(ITBC) system, HSA may also apply
the trailer brakes. It will not activate
if the vehicle is in a drive gear and
facing downhill or if the vehicle is
facing uphill and in R (Reverse).
There may be situations on minor

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
344 Vehicle Care
If there is an engine overheat
warning, but no steam is seen or
heard, the problem may not be too
serious. Sometimes the engine can
get a little too hot when the vehicle:
.Climbs a long hill on a hot day.
. Stops after high-speed driving.
. Idles for long periods in traffic.
. Tows a trailer; see Trailer Towing
0 298.
If the ENGINE OVERHEATED
STOP ENGINE or the ENGINE
OVERHEATED IDLE ENGINE
message appears with no sign of
steam, try this for a minute or so: 1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the
highest fan speed. Open the
windows as necessary.
3. When it is safe to do so, pull off the road, shift to P (Park) or
N (Neutral) and let the
engine idle. If the temperature overheat gauge is
no longer in the overheat zone or an
overheat warning no longer
displays, the vehicle can be driven.
Continue to drive the vehicle slowly
for about 10 minutes. Keep a safe
vehicle distance from the vehicle in
front. If the warning does not come
back on, continue to drive normally
and have the cooling system
checked for proper fill and function.
If the warning continues, pull over,
stop, and park the vehicle
right away.
If there is still no sign of steam and
the vehicle is equipped with an
engine driven cooling fan, push
down the accelerator until the
engine speed is about twice as fast
as normal idle speed for at least
five minutes while the vehicle is
parked. If the warning is still there,
turn off the engine and get everyone
out of the vehicle until it cools down.
If there is no sign of steam, idle the
engine for five minutes while
parked. If the warning is still
displayed, turn off the engine until it
cools down.Overheated Engine
Protection
Operating Mode
If an overheated engine condition
exists and the ENGINE POWER IS
REDUCED message displays, an
overheat protection mode which
alternates firing groups of cylinders
helps to prevent engine damage. In
this mode, a loss in power and
engine performance will be noticed.
This operating mode allows the
vehicle to be driven to a safe place
in an emergency. Driving extended
distances and/or towing a trailer in
the overheat protection mode
should be avoided.
Caution
After driving in the overheated
engine protection operating
mode, the engine oil will be
severely degraded. Any repairs
performed before the engine is
cool may cause engine damage.
Allow the engine to cool before
(Continued)

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
454 Customer Information
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
458 Customer Information
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0453.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle Choose a reputable repair facility
that uses quality replacement parts.
See
“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 081.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
478 Index
Customer InformationPublications Ordering
Information . . . . . . . . . . . . . . . . . . 458
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 449
D
Damage Repair, Collision . . . . . . . 456
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 462
OnStar . . . . . . . . . . . . . . . . . . . . . . . 462
Data Recorders, Event . . . . . . . . . 461
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 174
Defensive Driving . . . . . . . . . . . . . . . 227
Diagnostics Connected Services . . . . . . . . . . 474
Distracted Driving . . . . . . . . . . . . . . . 226
Dome Lamps . . . . . . . . . . . . . . . . . . . 178
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 448
Driver Assistance Systems . . . . . 279
Driver Information Center (DIC) . . . . . . . . . . . . . 154, 156 Driving
Assistance Systems . . . . . . . . . . 282
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 294
Defensive . . . . . . . . . . . . . . . . . . . . . 227
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 227
For Better Fuel Economy . . . . . . . 32
Hill and Mountain Roads . . . . . . 235
If the Vehicle is Stuck . . . . . . . . . 237
Loss of Control . . . . . . . . . . . . . . . 229
Off-Road . . . . . . . . . . . . . . . . . . . . . 230
Off-Road Recovery . . . . . . . . . . . 229
Vehicle Load Limits . . . . . . . . . . . 238
Wet Roads . . . . . . . . . . . . . . . . . . . 234
Winter . . . . . . . . . . . . . . . . . . . . . . . . 236
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 220
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 291
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 318
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 362
Fuses and Circuit Breakers . . . 362
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 366, 367 Electrical System (cont'd)
Overload . . . . . . . . . . . . . . . . . . . . . 361
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 464
Engine Air Cleaner/Filter . . . . . . . . . . . . . 338
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 146
Compartment Overview . . . . . . . 328
Coolant Heater . . . . . . . . . . . . . . . 251
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 141
Cooling System . . . . . . . . . . . . . . . 339
Drive Belt Routing . . . . . . . . . . . . 448
Exhaust . . . . . . . . . . . . . . . . . . . . . . 255
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Oil Life System . . . . . . . . . . . . . . . 333
Oil Pressure Gauge . . . . . . . . . . 140
Overheated Protection Operating Mode . . . . . . . . . . . . . 344
Overheating . . . . . . . . . . . . . . . . . . 343
Power Messages . . . . . . . . . . . . . 159
Running While Parked . . . . . . . . 255
Starting . . . . . . . . . . . . . . . . . . . . . . . 249
Entry Lighting . . . . . . . . . . . . . . . . . . . 179
Equipment, Towing . . . . . . . . . . . . . 306
Event Data Recorders . . . . . . . . . . 461
Exit Lighting . . . . . . . . . . . . . . . . . . . . 179