2019 CHEVROLET LOW CAB FORWARD service

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
2019 Chevrolet Low Cab Forward Limited
Warranty and Owner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Chevrolet's Commitment . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service –United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 6
Things to Know About the New Vehicle Limited Warranty . . . . 10
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 10
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 10
Tire Service . . . . . . . . . . . . . . . . . . . . 10
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 10 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 11
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 11
Vehicle Operation and Care . . . . 11
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 11
Chemical Paint Spotting . . . . . . . 11
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 12
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 12
Special Body or Equipment Alterations . . . . . . . . . . . . . . . . . . . . 13
Pre-Delivery Service . . . . . . . . . . . 13
Production Changes . . . . . . . . . . . 13
Noise Emissions Warranty . . . . . 13
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 15
What Is Covered . . . . . . . . . . . . . . . 15
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 15 Federal Emission Control
System Warranty . . . . . . . . . . . . . 15
California Emission Control System Warranty . . . . . . . . . . . . . 16
Emission Warranty Parts List . . .19
Replacement Parts . . . . . . . . . . . . 21
Maintenance and Repairs . . . . . . 22
Claims Procedure . . . . . . . . . . . . . . 22
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 24
State Warranty Enforcement Laws . . . . . . . . . . . 26
Warranty Information for California Only . . . . . . . . . . . . . . . 27
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 28
Customer Assistance Offices . . .29
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 30
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 31

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
Important Message to Owners... 1
Chevrolet's Commitment
We are committed to assuring your
satisfaction with your new Chevrolet
Low Cab Forward Truck.
Your Chevrolet Low Cab Forward
Truck dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
Your Chevrolet Low Cab Forward
Truck dealer is best equipped to
provide all of your service needs.
Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or
Chevrolet Low Cab Forward Truck
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material orworkmanship. These instances will
be reviewed on a case-by-case
basis. If your problem has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure 024.
We thank you for choosing
Chevrolet.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure 024 for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which GM participates.
Warranty Service –United
States
Your selling Chevrolet Low Cab
Forward dealer has made a large
investment to ensure that they have
the proper tools, training, and parts
inventory to make any necessary
warranty repairs should they be required during the warranty period.
We ask that you return to your
selling dealer for warranty repairs.
In the event of an emergency repair,
you may take your vehicle to any
authorized Chevrolet Low Cab
Forward Truck dealer for warranty
repairs. However, certain warranty
repairs require special tools or
training that only a dealer selling
your brand may have. Therefore,
not all dealers are able to perform
every repair. If a particular
dealership cannot assist you, then
contact the Customer Assistance
Center. If you have changed your
residence, visit any Chevrolet Low
Cab Forward Truck dealer in the
United States for warranty service.
In case you require assistance in
locating a dealer to perform service
on your Chevrolet Low Cab Forward
Truck, refer to the toll-free telephone
numbers under
Customer
Assistance Offices 029.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
New Vehicle Limited Warranty 3
Chevrolet will provide for repairs to
the vehicle during the warranty
period in accordance with the
following terms, conditions, and
limitations.
What Is Covered
Warranty Applies
This warranty is for Chevrolet Low
Cab Forward Trucks registered in
the United States and normally
operated in the United States, and
is provided to the original and any
subsequent owners of the vehicle
during the warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new
or remanufactured parts.No Charge
Warranty repairs, including towing,
parts and labor, will be made at no
charge, with the exception of frame
rails beyond the base warranty
period.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Chevrolet Low Cab
Forward truck dealer facility within
the warranty period and request the
needed repairs. A reasonable time
must be allowed for the dealer to
perform necessary repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for:
.
Gasoline engine powered units
are covered for 3 years or
36,000 miles, whichever comes
first. .
Diesel engine powered units are
covered for 3 years/unlimited
miles.
Except for other coverages listed
here under “What Is Covered” and
those items listed under “What Is
Not Covered” later in this section.
Limited Powertrain Warranty
Coverage
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, and turbocharger.
Timing belts, and other associated
components required in the timing
belt service replacement procedure
are covered until the first scheduled
maintenance interval.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
New Vehicle Limited Warranty 5
systems as well as any drive system
control module and/or module
programming.
Accessory Coverages
Most Chevrolet accessories and
parts sold by Chevrolet and
permanently installed on a
Chevrolet Low Cab Forward prior to
delivery will be covered under the
provisions of the New Vehicle
Limited Warranty. In the event
Chevrolet accessories are installed
after vehicle delivery, or are
replaced under the new vehicle
warranty, they will be covered (parts
and labor) for the balance of the
vehicle warranty, but in no event
less than 12 months/12,000 miles.
This coverage is only effective for
Chevrolet accessories permanently
installed by a Chevrolet Low Cab
Forward dealer or an associated
Chevrolet-approved Accessory
Distributor/Installer (ADI).
Chevrolet accessories sold
over-the-counter, or those not
requiring installation, will receive the
standard Chevrolet Low CabForward Warranty of 12 months
from the date of purchase
(parts only).
GM Licensed Accessories are
covered under the
accessory-specific manufacturer
’s
warranty and are not warranted by
GM or its dealers.
Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Towing
Towing is covered to the nearest
Chevrolet Low Cab Forward Truck
dealer if your vehicle cannot be
driven because of a warranted
defect. Tire Coverage
The tires supplied with your Low
Cab Forward Truck are covered by
Chevrolet against defects in material
or workmanship for 2 years or
24,000 miles, whichever comes first.
Wear-out is not considered a defect,
and it may occur before the vehicle
warranty expires. In this case, the
owner is responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
Corrosion Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Rust-Through:
Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 4 years/unlimited
miles.
Important: Cosmetic or surface
corrosion resulting from stone chips
or scratches in the paint, for
example, is not included in the
sheet metal coverage.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
6 New Vehicle Limited Warranty
Frame Rails
Frame rails and cross members are
covered against defects in materials
or workmanship as follows:
.Gasoline Engine Powered Units:
100% of parts and labor are
covered for 36 months or
36,000 miles, whichever comes
first. After 36 months or
36,000 miles (whichever comes
first), 50% of parts and labor are
covered for up to 60 months/
unlimited miles.
. Diesel Engine Powered Units:
100% of parts and labor are
covered for 36 months/unlimited
miles. After 36 months, 50% of
parts and labor are covered for
up to 60 months/unlimited miles.
Service Adjustment
Service adjustment −minor repairs
not usually associated with the
replacement of parts and not a part
of normal maintenance −are
covered for the first 1 year,
12,000 miles. This includes but is not limited to:
.
Wheel alignment
. Tire balance
. Clutch adjustment
. Door and window adjustment
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident, collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.
Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the chassis.
. Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
. Alteration, modification or
tampering to the vehicle
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by Chevrolet.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
8 New Vehicle Limited Warranty
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the
vehicle or its components, even if
integrated or delivered with the
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss ordamage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versions
of external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are at the owners
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids
. Filters
. Limited Slip Rear Axle Service
. Tire Rotation
. Wheel Alignment/Balance
. Wiper Inserts
are covered by the New Vehicle
Limited Warranty for up to
7,500 miles; any replacement after
7,500 miles is considered
maintenance and is not covered as
part of the New Vehicle Limited
Warranty. Keyless Entry batteries
(or other remote transmitter/receiver
batteries) and exterior incandescent
bulbs are covered for up to
12 months only; any replacement
after 12 months is considered

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
10 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, Chevrolet may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet
Chevrolet approved service part
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement of parts
as appropriate, testing and
reassembly.
Refurbished parts meet Chevrolet
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged. All exchange components used
meet Chevrolet standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and Chevrolet
support the capture, purification,
and reuse of automotive air
conditioning refrigerant gases and
engine coolant. As a result, any
repairs Chevrolet may make to your
vehicle may involve the installation
of purified reclaimed refrigerant and
coolant.
Tire Service
Any authorized Chevrolet Low Cab
Forward Truck or tire dealer for your
brand of tires can assist you with
tire service. If, after contacting one of these dealers, you need further
assistance or you have questions,
contact the Chevrolet Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices
029.
Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle’s powertrain.
You should be aware that these
products may have detrimental
effects on the performance and life
of the engine, exhaust emission
system, transmission, and
drivetrain. The Powertrain has been
designed and built to offer industry
leading durability and performance
in the most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
Things to Know About the New Vehicle Limited Warranty 11
transmission, and drivetrain.
Damage, failure, or reduced life of
the engine, transmission, emission
system, drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your new vehicle
limited warranty.
After-Manufacture
“Rustproofing”
Your Low Cab Forward Truck was
designed and built to resist
corrosion. Application of additional
rust-inhibiting materials is neither
necessary nor required under the
Sheet Metal Coverage. Chevrolet
makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your Chevrolet Low Cab
Forward dealer as soon as possible.
Your owner manual has instructions
regarding the care of these items.
Vehicle Operation and Care
Considering the investment you
have made in your Chevrolet, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have questions on how to
keep your vehicle in good working
condition, see your Chevrolet Low
Cab Forward dealer, the place many
customers choose to have their
maintenance work done. You can
rely on your Chevrolet Low Cab
Forward dealer to use the proper
parts and repair practices.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record” is provided
in the maintenance schedule
section of the owner manual for
recording services performed.
The servicing Chevrolet Low Cab
Forward dealer can provide a copy
of any warranty repairs for your
records.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This
damage can take two forms:
blotchy, ring-shaped discolorations,
and/or small irregular dark spots
etched into the paint surface.