2019 CHEVROLET LOW CAB FORWARD Limited Warranty manual

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Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 11/9/18
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also
explains owner assistance information and GM's participation in an Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle and make it available to a Chevrolet Truck dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2018 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.
Part No. 84524357 C Third Printing

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
2019 Chevrolet Low Cab Forward Limited
Warranty and Owner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Chevrolet's Commitment . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service –United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 6
Things to Know About the New Vehicle Limited Warranty . . . . 10
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 10
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 10
Tire Service . . . . . . . . . . . . . . . . . . . . 10
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 10 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 11
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 11
Vehicle Operation and Care . . . . 11
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 11
Chemical Paint Spotting . . . . . . . 11
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 12
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 12
Special Body or Equipment Alterations . . . . . . . . . . . . . . . . . . . . 13
Pre-Delivery Service . . . . . . . . . . . 13
Production Changes . . . . . . . . . . . 13
Noise Emissions Warranty . . . . . 13
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 15
What Is Covered . . . . . . . . . . . . . . . 15
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 15 Federal Emission Control
System Warranty . . . . . . . . . . . . . 15
California Emission Control System Warranty . . . . . . . . . . . . . 16
Emission Warranty Parts List . . .19
Replacement Parts . . . . . . . . . . . . 21
Maintenance and Repairs . . . . . . 22
Claims Procedure . . . . . . . . . . . . . . 22
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 24
State Warranty Enforcement Laws . . . . . . . . . . . 26
Warranty Information for California Only . . . . . . . . . . . . . . . 27
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 28
Customer Assistance Offices . . .29
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 30
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 31

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
Important Message to Owners... 1
Chevrolet's Commitment
We are committed to assuring your
satisfaction with your new Chevrolet
Low Cab Forward Truck.
Your Chevrolet Low Cab Forward
Truck dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
Your Chevrolet Low Cab Forward
Truck dealer is best equipped to
provide all of your service needs.
Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or
Chevrolet Low Cab Forward Truck
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material orworkmanship. These instances will
be reviewed on a case-by-case
basis. If your problem has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure 024.
We thank you for choosing
Chevrolet.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure 024 for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which GM participates.
Warranty Service –United
States
Your selling Chevrolet Low Cab
Forward dealer has made a large
investment to ensure that they have
the proper tools, training, and parts
inventory to make any necessary
warranty repairs should they be required during the warranty period.
We ask that you return to your
selling dealer for warranty repairs.
In the event of an emergency repair,
you may take your vehicle to any
authorized Chevrolet Low Cab
Forward Truck dealer for warranty
repairs. However, certain warranty
repairs require special tools or
training that only a dealer selling
your brand may have. Therefore,
not all dealers are able to perform
every repair. If a particular
dealership cannot assist you, then
contact the Customer Assistance
Center. If you have changed your
residence, visit any Chevrolet Low
Cab Forward Truck dealer in the
United States for warranty service.
In case you require assistance in
locating a dealer to perform service
on your Chevrolet Low Cab Forward
Truck, refer to the toll-free telephone
numbers under
Customer
Assistance Offices 029.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Base Warranty
.Gasoline engine powered units
are covered for 3 years or
36,000 miles, whichever comes
first.
. Diesel engine powered units are
covered for 3 years/unlimited
miles.
Frame Rails and Cross Members
. Gasoline Engine Powered Units:
100% of parts and labor are
covered for 36 months or
36,000 miles, whichever comes
first. After 36 months or
36,000 miles (whichever comes first), 50% of parts and labor are
covered for up to 60 months/
unlimited miles.
. Diesel Engine Powered Units:
100% of parts and labor are
covered for 36 months/unlimited
miles. After 36 months, 50% of
parts and labor are covered for
up to 60 months/unlimited miles.
Sheet Metal
. Corrosion against rust-through is
covered for the first 4 years with
unlimited miles.
Powertrain
. Gasoline engine powered units
are covered for 5 years or
75,000 miles, whichever comes
first. .
Certain commercial fleet and/or
government fleet vehicles
equipped with a gas engine,
purchased under a qualifying
fleet account number are
covered for 5 years or
100,000 miles, whichever comes
first.
. Diesel engine powered units are
covered for 3 years/unlimited
miles.
Tires
. The tires supplied with your Low
Cab Forward Truck are covered
by Chevrolet against defects in
material or workmanship for
2 years or 24,000 miles,
whichever comes first.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
New Vehicle Limited Warranty 3
Chevrolet will provide for repairs to
the vehicle during the warranty
period in accordance with the
following terms, conditions, and
limitations.
What Is Covered
Warranty Applies
This warranty is for Chevrolet Low
Cab Forward Trucks registered in
the United States and normally
operated in the United States, and
is provided to the original and any
subsequent owners of the vehicle
during the warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new
or remanufactured parts.No Charge
Warranty repairs, including towing,
parts and labor, will be made at no
charge, with the exception of frame
rails beyond the base warranty
period.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Chevrolet Low Cab
Forward truck dealer facility within
the warranty period and request the
needed repairs. A reasonable time
must be allowed for the dealer to
perform necessary repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for:
.
Gasoline engine powered units
are covered for 3 years or
36,000 miles, whichever comes
first. .
Diesel engine powered units are
covered for 3 years/unlimited
miles.
Except for other coverages listed
here under “What Is Covered” and
those items listed under “What Is
Not Covered” later in this section.
Limited Powertrain Warranty
Coverage
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, and turbocharger.
Timing belts, and other associated
components required in the timing
belt service replacement procedure
are covered until the first scheduled
maintenance interval.