Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Vehicle Care 293
rubber material on painted surfaces
can be removed by rubbing with a
clean cloth. SeeRecommended
Fluids and Lubricants 0309.
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Caution
Using petroleum-based tire
dressing products on the vehicle
may damage the paint finish and/
or tires. When applying a tire
dressing, always wipe off any
overspray from all painted
surfaces on the vehicle.
Wheels and Wheel Trim
Use a soft, clean cloth with mild
soap and water to clean the wheels.
After rinsing thoroughly with clean
water, dry with a soft, clean towel.
A wax may then be applied.
Caution
Chrome wheels and chrome
wheel trim may be damaged if the
vehicle is not washed after driving
on roads that have been sprayed
with magnesium chloride or
calcium chloride. These are used
on roads for conditions such as
dust and ice. Always wash the
chrome with soap and water after
exposure.
Caution
To avoid surface damage on
wheels and wheel trim, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
or brushes. Use only GM
approved cleaners. Do not drive
the vehicle through an automatic
car wash that uses silicone
carbide tire/wheel cleaning
(Continued)
Caution (Continued)
brushes. Damage could occur
and the repairs would not be
covered by the vehicle warranty.
Brake System
Visually inspect brake lines and
hoses for proper hook-up, binding,
leaks, cracks, chafing, etc. Inspect
disc brake pads for wear and rotors
for surface condition. Inspect drum
brake linings/shoes for wear or
cracks. Inspect all other brake parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering,
suspension, and chassis
components for damaged, loose,
or missing parts or signs of wear at
least once a year.
Inspect power steering for proper
hook-up, binding, leaks, cracks,
chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Service and Maintenance 299
Service and
Maintenance
General Information
General Information . . . . . . . . . . 299
Maintenance Schedule
Maintenance Schedule . . . . . . . 301
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 306
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 306
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 309
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . 310
Maintenance Records
Maintenance Records . . . . . . . . 311
General Information
Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
Do not have chemical flushes that
are not approved by GM
performed on the vehicle. The
use of flushes, solvents, cleaners,
or lubricants that are not
approved by GM could damage
the vehicle, requiring expensive
repairs that are not covered by
the vehicle warranty.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Service and Maintenance 301
Maintenance
Schedule
Owner Checks and Services
At Each Fuel Stop
.Check the engine oil level. See
Engine Oil 0228.
Once a Month
. Check the tire inflation
pressures. See Tire Pressure
0 264.
. Inspect the tires for wear. See
Tire Inspection 0270.
. Check the windshield washer
fluid level. See Washer Fluid
0 238.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km/600 mi. If driven
under the best conditions, the
engine oil life system may not
indicate the need for vehicle service
for up to a year. The engine oil and filter must be changed at least once
a year and the oil life system must
be reset. Your trained dealer
technician can perform this work.
If the engine oil life system is reset
accidentally, service the vehicle
within 5 000 km/3,000 mi since the
last service. Reset the oil life
system when the oil is changed.
See
Engine Oil Life System 0230.
Air Conditioning Desiccant
(Replace Every Seven Years)
The air conditioning system requires
maintenance every seven years.
This service requires replacement of
the desiccant to help the longevity
and efficient operation of the air
conditioning system. This service
can be complex. See your dealer.
Tire Rotation and Required
Services Every 12 000 km/
7,500 mi
Rotate the tires, if recommended for
the vehicle, and perform the
following services. See Tire
Rotation 0270. .
Check engine oil level and oil
life percentage. If needed,
change engine oil and filter, and
reset oil life system.
See Engine Oil 0228 and
Engine Oil Life System 0230.
. Check engine coolant level. See
Cooling System 0233.
. Check windshield washer fluid
level. See Washer Fluid 0238.
. Check tire inflation pressures.
See Tire Pressure 0264.
. Inspect tire wear. See Tire
Inspection 0270.
. Visually check for fluid leaks.
. Inspect engine air cleaner filter.
See Engine Air Cleaner/Filter
0 232.
. Inspect brake system. See
Exterior Care 0289.
. Visually inspect steering,
suspension, and chassis
components for damage,
including cracks or tears in the
rubber boots, loose or missing
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Service and Maintenance 303
Maintenance Schedule
Additional Required
Services - Normal12 000 km/7,500 mi
24 000 km/15,000 mi
36 000 km/22,500 mi
48 000 km/30,000 mi
60 000 km/37,500 mi
72 000 km/45,000 mi
84 000 km/52,500 mi
96 000 km/60,000 mi
108 000 km/67,500 mi
120 000 km/75,000 mi
132 000 km/82,500 mi
144 000 km/90,000 mi
156 000 km/97,500 mi
168 000 km/105,000 mi 180 000 km/112,500 mi
192 000 km/120,000 mi
204 000 km/127,500 mi
216 000 km/135,000 mi
228 000 km/142,500 mi
240 000 km/150,000 mi
Rotate tires and perform Required Services.
Check engine oil level and oil life percentage.
Change engine oil and filter, if needed.@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)@ @@@@@
Inspect evaporative control system. (2)@ @@
Replace engine air cleaner filter. (3)@@@
Replace spark plugs. Inspect spark plug wires.@
Drain and fill engine cooling system. (4)@
Visually inspect accessory drive belts. (5)@
Replace brake fluid. (6)
Replace windshield wiper blades. (7)
@ @ @ @ @ @ @ @ @ @
Replace hood and/or body lift support gas struts.@ @
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Service and Maintenance 305
Maintenance Schedule
Additional Required
Services - Severe12 000 km/7,500 mi
24 000 km/15,000 mi
36 000 km/22,500 mi
48 000 km/30,000 mi
60 000 km/37,500 mi
72 000 km/45,000 mi
84 000 km/52,500 mi
96 000 km/60,000 mi
108 000 km/67,500 mi
120 000 km/75,000 mi
132 000 km/82,500 mi
144 000 km/90,000 mi
156 000 km/97,500 mi
168 000 km/105,000 mi 180 000 km/112,500 mi
192 000 km/120,000 mi
204 000 km/127,500 mi
216 000 km/135,000 mi
228 000 km/142,500 mi
240 000 km/150,000 mi
Rotate tires and perform Required Services.
Check engine oil level and oil life percentage.
Change engine oil and filter, if needed.@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)@ @@@@@
Inspect evaporative control system. (2)@ @@
Replace engine air cleaner filter. (3)@@@
Replace spark plugs. Inspect spark plug wires.@
Change automatic transmission fluid.@@@
Drain and fill engine cooling system. (4)@
Visually inspect accessory drive belts. (5)@
Replace brake fluid. (6)
Replace windshield wiper blades. (7)
@ @ @ @ @ @ @ @ @ @
Replace hood and/or body lift support gas struts.@ @
Footnotes—Maintenance
Schedule Additional Required
Services - Severe
(1) Or every two years, whichever
comes first. More frequent
passenger compartment air filter
replacement may be needed if driving in areas with heavy traffic,
poor air quality, high dust levels,
or environmental allergens.
Passenger compartment air filter
replacement may also be needed if
there is reduced airflow, window
fogging, or odors. Your GM dealer
can help determine when to replace
the filter.
(2)
Visually check all fuel and vapor
lines and hoses for proper
attachment, connection, routing, and
condition.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
308 Service and Maintenance
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires. Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see
Interior Care 0294 and
Exterior Care 0289.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
. Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.
. Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
. Signs of damage include
scratches, cracks, and chips. .
Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.
Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
. Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
320 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 341
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 223
Accessory Power . . . . . . . . . . . . . . . 177
Adaptive Cruise Control . . . . . . . . 190
Add-On Electrical Equipment . . . 219
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 306
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 56
Air Cleaner/Filter, Engine . . . . . . . 232
Air Conditioning . . . . . . . . . . . 152, 155
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 160
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 159
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 75
Passenger Sensing System . . . . 77
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 75
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 76
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 74 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 73
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 82
Passenger Status Indicator . . . 120
Readiness Light . . . . . . . . . . . . . . 120
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 81
System Check . . . . . . . . . . . . . . . . . . 71
Alarm Vehicle Security . . . . . . . . . . . . . . . . 41
Alert Lane Change . . . . . . . . . . . . . . . . . 204
Side Blind Zone (SBZA) . . . . . . 204
All-Season Tires . . . . . . . . . . . . . . . . 257
Antilock Brake System (ABS) . . . 183 Warning Light . . . . . . . . . . . . . . . . . 125
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 289
Interior . . . . . . . . . . . . . . . . . . . . . . . . 294
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 319
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 201
Assistance Systems for Parking and Backing . . . . . . . . . . 198