
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Customer Information 325
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
OnStar 331
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
332 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 325.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
334 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Connected Services 339
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 345
Fuel (cont'd)Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . .211
Filling the Tank . . . . . . . . . . . . . . . 210
Foreign Countries . . . . . . . . . . . . 209
Gauge . . . . . . . . . . . . . . . . . . . . . . . . .118
Low Fuel Warning Light . . . . . . . 127
Prohibited Fuels . . . . . . . . . . . . . . 208
Recommended . . . . . . . . . . . . . . . 208
Top Tier . . . . . . . . . . . . . . . . . . . . . . 208
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 251
Fuses and Circuit Breakers . . . 251
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 254
G
Garage Door Opener . . . . . . . . . . . 140Programming . . . . . . . . . . . . . . . . . 140
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 244
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . .119
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Odometer . . . . . . . . . . . . . . . . . . . . . .117
Speedometer . . . . . . . . . . . . . . . . . .117
Tachometer . . . . . . . . . . . . . . . . . . . .117 Gauges (cont'd)
Trip Odometer . . . . . . . . . . . . . . . . .117
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .113
General Information Service and Maintenance . . . . . 299
Towing . . . . . . . . . . . . . . . . . . . . . . . . 212
Vehicle Care . . . . . . . . . . . . . . . . . . 222
Glove Box . . . . . . . . . . . . . . . . . . . . . . 103
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 319
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 246
Hazard Warning Flashers . . . . . . . 146
Head Restraints . . . . . . . . . . . . . . . . . 51
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 246
Automatic . . . . . . . . . . . . . . . . . . . . . 146
Bulb Replacement . . . . . . . . . . . . 246
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 145
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 247
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 246 Headlamps (cont'd)
High-Beam On Light . . . . . . . . . . 128
High/Low Beam Changer . . . . . 145
Lamps On Reminder . . . . . . . . . 128
Heated Steering Wheel . . . . . . . . . . . . . . . 107
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Heated Mirrors . . . . . . . . . . . . . . . . . . . 44
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 176
Heating . . . . . . . . . . . . . . . . . . . . 152, 155
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 250
High-Beam On Light . . . . . . . . . . . . 128
High-Speed Operation . . . . . . . . . . 266
Hill and Mountain Roads . . . . . . . . 166
Hill Start Assist (HSA) . . . . . . . . . . 185
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 64
HVAC . . . . . . . . . . . . . . . . . . . . . . 152, 155
I
Ignition Positions . . . . . . . . . . . . . . . 172
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 42

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
346 Index
IndicatorVehicle Ahead . . . . . . . . . . . . . . . . 125
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 85
Information Publication Ordering . . . . . . . . . . 324
Infotainment . . . . . . . . . . . . . . . . . . . . 151
Infotainment System . . . . . . . . . . . . 328
Instrument Cluster . . . . . . . . . . . . . . 114
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . 102
Interior Rearview Mirrors . . . . . . . . . 45
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 284
K
Keyless Entry
Remote (RKE) System . . . . . . . . . 28
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
L
Labeling, Tire Sidewall . . . . . . . . . . 259
Lamps
Courtesy . . . . . . . . . . . . . . . . . . . . . . 147
Daytime Running (DRL) . . . . . . 145
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 148 Lamps (cont'd)
Exterior Controls . . . . . . . . . . . . . . 144
Exterior Lamps Off
Reminder . . . . . . . . . . . . . . . . . . . 145
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 150
License Plate . . . . . . . . . . . . . . . . . 249
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 122
On Reminder . . . . . . . . . . . . . . . . . 128
Reading . . . . . . . . . . . . . . . . . . . . . . 148
Lane Change Alert (LCA) . . . . . . . 204
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 206
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Lap-Shoulder Belt . . . . . . . . . . . . . . . 66
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 96
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 90
LED Lighting . . . . . . . . . . . . . . . . . . . . 246
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Illumination Control . . . . . . . . . . . 147
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 246 Lights
Airbag Readiness . . . . . . . . . . . . . 120
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 125
Brake System Warning . . . . . . . 123
Charging System . . . . . . . . . . . . . 121
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 122
Cruise Control . . . . . . . . . . . . . . . . 128
Door Ajar . . . . . . . . . . . . . . . . . . . . . 129
Electric Parking Brake . . . . . . . . 124
Engine Oil Pressure . . . . . . . . . . 127
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
High-Beam On . . . . . . . . . . . . . . . . 128
High/Low Beam Changer . . . . . 145
Lane Departure Warning . . . . . . 125
Low Fuel Warning . . . . . . . . . . . . 127
Seat Belt Reminders . . . . . . . . . . .119
Security . . . . . . . . . . . . . . . . . . . . . . 128
Service Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . . . 124
StabiliTrak OFF . . . . . . . . . . . . . . . 126
Tire Pressure . . . . . . . . . . . . . . . . . 127
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 126
Traction Off . . . . . . . . . . . . . . . . . . . 126
Locks Automatic Door . . . . . . . . . . . . . . . . . 38

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
350 Index
Storage Areas (cont'd)Center Console . . . . . . . . . . . . . . . 103
Convenience Net . . . . . . . . . . . . . 105
Glove Box . . . . . . . . . . . . . . . . . . . . 103
Instrument Panel . . . . . . . . . . . . . 102
Umbrella . . . . . . . . . . . . . . . . . . . . . . 104
Storage Compartments . . . . . . . . . 102
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 168
Summer Tires . . . . . . . . . . . . . . . . . . 258
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 47
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 201
Infotainment . . . . . . . . . . . . . 151, 328
Systems Driver Assistance . . . . . . . . . . . . . 197
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 117
TaillampsBulb Replacement . . . . . . . . . . . . 248
Text Telephone (TTY) Users . . . . 318
Theft-Deterrent Systems . . . . . . . . . 42 Immobilizer . . . . . . . . . . . . . . . . . . . . . 42 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
All-Season . . . . . . . . . . . . . . . . . . . . 257
Buying New Tires . . . . . . . . . . . . . 272
Chains . . . . . . . . . . . . . . . . . . . . . . . . 276
Changing . . . . . . . . . . . . . . . . . . . . . 278
Compact Spare . . . . . . . . . . . . . . . 283
Designations . . . . . . . . . . . . . . . . . 261
Different Size . . . . . . . . . . . . . . . . . 273
If a Tire Goes Flat . . . . . . . . . . . . 277
Inspection . . . . . . . . . . . . . . . . . . . . 270
Low Profile . . . . . . . . . . . . . . . . . . . 258
Pressure . . . . . . . . . . . . . . . . . 264, 266
Pressure Light . . . . . . . . . . . . . . . . 127
Pressure Monitor Operation . . 267
Pressure Monitor System . . . . . 266
Rotation . . . . . . . . . . . . . . . . . . . . . . 270
Sidewall Labeling . . . . . . . . . . . . . 259
Terminology and Definitions . . 262
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 274
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 275
Wheel Replacement . . . . . . . . . . 276
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 271
Winter . . . . . . . . . . . . . . . . . . . . . . . . 258
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 208 Towing
Driving Characteristics . . . . . . . . 212
Equipment . . . . . . . . . . . . . . . . . . . . 218
General Information . . . . . . . . . . 212
Recreational Vehicle . . . . . . . . . . 287
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 216
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 287
Traction Control System(TCS)/StabiliTrak Light . . . . . . 126
Off Light . . . . . . . . . . . . . . . . . . . . . . 126
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 186
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 216
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 180
Fluid, Automatic . . . . . . . . . . . . . . 231
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 321
Trip Odometer . . . . . . . . . . . . . . . . . . 117
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 147
Turn Signal
Bulb Replacement . . . . . . . . . . . . 248