2019 CHEVROLET IMPALA navigation

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
330 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped. PressQto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
332 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 325.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
OnStar 333
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0219. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
334 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Connected Services 337
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 337
Connections . . . . . . . . . . . . . . . . . . 338
Diagnostics . . . . . . . . . . . . . . . . . . . 340
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
338 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 343
Child Restraints (cont'd)Systems . . . . . . . . . . . . . . . . . . . . . . . . 87
Circuit Breakers . . . . . . . . . . . . . . . . 251
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 289
Interior Care . . . . . . . . . . . . . . . . . . 294
Climate Control Systems . . . . . . . 152 Air Conditioning . . . . . . . . . . . . . . 152
Dual Automatic . . . . . . . . . . . . . . . 155
Heating . . . . . . . . . . . . . . . . . . . . . . . 152
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cluster, Instrument . . . . . . . . . . . . . 114
Collision Damage Repair . . . . . . . 322
Compact Spare Tire . . . . . . . . . . . . 283
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 102
Compass . . . . . . . . . . . . . . . . . . . . . . . 109
Connected Services Connections . . . . . . . . . . . . . . . . . . 338
Diagnostics . . . . . . . . . . . . . . . . . . . 340
Navigation . . . . . . . . . . . . . . . . . . . . 337
Connections Connected Services . . . . . . . . . . 338
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 186
Control of a Vehicle . . . . . . . . . . . . . 163
Convenience Net . . . . . . . . . . . . . . . 105 Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant
Engine Temperature Gauge . . .119
Cooling . . . . . . . . . . . . . . . . . . . . 152, 155
Cooling System . . . . . . . . . . . . . . . . . 233
Courtesy Lamps . . . . . . . . . . . . . . . . 147
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 321
Cruise Control . . . . . . . . . . . . . . . . . . 188 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cruise Control, Adaptive . . . . . . . . 190
Cupholders . . . . . . . . . . . . . . . . . . . . . 103
Customer Assistance . . . . . . . . . . . 318
Offices . . . . . . . . . . . . . . . . . . . . . . . . 317
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 318
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 324
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 315
D
Damage Repair, Collision . . . . . . . 322
Danger, Warning, and Caution . . . . 2
Data Collection
Infotainment System . . . . . . . . . . 328 Data Collection (cont'd)
OnStar . . . . . . . . . . . . . . . . . . . . . . . 328
Data Recorders, Event . . . . . . . . . 327
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 145
Defensive Driving . . . . . . . . . . . . . . . 163
Delayed Locking . . . . . . . . . . . . . . . . . 38
Diagnostics Connected Services . . . . . . . . . . 340
Distracted Driving . . . . . . . . . . . . . . . 162
Dome Lamps . . . . . . . . . . . . . . . . . . . 148
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 129
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 38
Drive Belt Routing, Engine . . . . . . 314
Driver Assistance Systems . . . . . 197
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 129
Driving Assistance Systems . . . . . . . . . . 201
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 212
Defensive . . . . . . . . . . . . . . . . . . . . . 163
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 163
For Better Fuel Economy . . . . . . . 26
Hill and Mountain Roads . . . . . . 166

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 347
Locks (cont'd)Delayed Locking . . . . . . . . . . . . . . . . 38
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Lockout Protection . . . . . . . . . . . . . . 38
Power Door . . . . . . . . . . . . . . . . . . . . . 38
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Loss of Control . . . . . . . . . . . . . . . . . 165
Low Fuel Warning Light . . . . . . . . . 127
Low-Profile Tires . . . . . . . . . . . . . . . . 258
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 90
Lumbar Adjustment . . . . . . . . . . . . . . 56 Front Seats . . . . . . . . . . . . . . . . . . . . . 56
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . .311
Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . 306
Maintenance Schedule . . . . . . . . . 301 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 309
Malfunction Indicator Lamp . . . . . 122
Manual Mode . . . . . . . . . . . . . . . . . . . 182
Memory Features . . . . . . . . . . . . . . . . 12
Memory Seats . . . . . . . . . . . . . . . . . . . 57 Messages
Engine Power . . . . . . . . . . . . . . . . 132
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 131
Vehicle Speed . . . . . . . . . . . . . . . . 132
Mirrors Automatic Dimming . . . . . . . . . . . . . 44
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 45
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 43
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 44
Manual Rearview . . . . . . . . . . . . . . . 45
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Tilt in Reverse . . . . . . . . . . . . . . . . . . 44
Mirrors, Interior Rearview . . . . . . . . 45
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 266
N
NavigationConnected Services . . . . . . . . . . 337
Net, Convenience . . . . . . . . . . . . . . 105
New Vehicle Break-In . . . . . . . . . . . 172
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 164 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 228
Engine Oil Life System . . . . . . . 230
Pressure Light . . . . . . . . . . . . . . . . 127
Older Children, Restraints . . . . . . . 83
Online Owner Center . . . . . . . . . . . 318
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 328
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 331
OnStar Emergency . . . . . . . . . . . . . 330
OnStar Overview . . . . . . . . . . . . . . . 329
OnStar Security . . . . . . . . . . . . . . . . 331
Operating Mode Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 238
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . 109
Overheated Engine Protection Operating Mode . . . . 238
Overheating, Engine . . . . . . . . . . . . 237
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 177
Shifting Out of . . . . . . . . . . . . . . . . 178
Park Assist . . . . . . . . . . . . . . . . . . . . . 198