
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
340 Customer Information
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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342 Customer Information
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 347
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Connected Services 359
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 363
Cigarette Lighter . . . . . . . . . . . . . . . . . 99
Circuit Breakers . . . . . . . . . . . . . . . . 264
CleaningExterior Care . . . . . . . . . . . . . . . . . 308
Interior Care . . . . . . . . . . . . . . . . . . 313
Climate Control Systems . . . . . . . 159 Air Conditioning . . . . . . . . . . . . . . 159
Heating . . . . . . . . . . . . . . . . . . . . . . . 159
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Rear Heating System . . . . . . . . . 161
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . 101
Collision Damage Repair . . . . . . . 342
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 91
Compass . . . . . . . . . . . . . . . . . . . . . . . . 96
Connected Services
Connections . . . . . . . . . . . . . . . . . . 358
Diagnostics . . . . . . . . . . . . . . . . . . . 360
Navigation . . . . . . . . . . . . . . . . . . . . 357
Connections
Connected Services . . . . . . . . . . 358
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 167
Convex Mirrors . . . . . . . . . . . . . . . . . . 38 Coolant
Engine Temperature Gauge . . 104
Cooling . . . . . . . . . . . . . . . . . . . . 159, 161
Cooling System . . . . . . . . . . . . . . . . . 244
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 341
Cruise Control . . . . . . . . . . . . . . . . . . 194
Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Customer Assistance . . . . . . . . . . . 338 Offices . . . . . . . . . . . . . . . . . . . . . . . . 337
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 338
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 344
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 335
D
Damage Repair, Collision . . . . . . . 342
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . 348
Data Recorders, Event . . . . . . . . . 347
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 166 Delayed Locking . . . . . . . . . . . . . . . . . 32
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 146
Diagnostics Connected Services . . . . . . . . . . 360
Distracted Driving . . . . . . . . . . . . . . . 166
Dome Lamps . . . . . . . . . . . . . . . . . . . 129
Door Cargo Door Relocking . . . . . . . . . . 31
Delayed Locking . . . . . . . . . . . . . . . . 32
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Locks . . . . . . . . . . . . . . . . . . . . 31
Rear Doors . . . . . . . . . . . . . . . . . . . . . 35
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Drive Belt Routing, Engine . . . . . . 334
Driver Assistance Systems . . . . . 197
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 114
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 210
Defensive . . . . . . . . . . . . . . . . . . . . . 166
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 167
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 170
If the Vehicle is Stuck . . . . . . . . . 172
Loss of Control . . . . . . . . . . . . . . . 168

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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364 Index
Driving (cont'd)Off-Road Recovery . . . . . . . . . . . 168
Vehicle Load Limits . . . . . . . . . . . 172
Wet Roads . . . . . . . . . . . . . . . . . . . 169
Winter . . . . . . . . . . . . . . . . . . . . . . . . 170
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . . . 285
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 207
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 227
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 264
Floor Console Fuse Block . . . . 268
Fuses and Circuit Breakers . . . 264
Overload . . . . . . . . . . . . . . . . . . . . . 263
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 350
Engine Air Cleaner/Filter . . . . . . . . . . . . . 242
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 108
Compartment Overview . . . . . . . 232
Coolant Heater . . . . . . . . . . . . . . . 180
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 104 Engine (cont'd)
Cooling System . . . . . . . . . . . . . . . 244
Drive Belt Routing . . . . . . . . . . . . 334
Exhaust . . . . . . . . . . . . . . . . . . . . . . 184
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Oil Life System . . . . . . . . . . . . . . . 237
Oil Pressure Gauge . . . . . . . . . . 103
Oil Pressure Light . . . . . . . . . . . . .112
Overheating . . . . . . . . . . . . . . . . . . 248
Power Messages . . . . . . . . . . . . . .119
Running While Parked . . . . . . . . 185
Starting . . . . . . . . . . . . . . . . . . . . . . . 178
Enhanced Technology Glass . . . . 42
Entry Lighting . . . . . . . . . . . . . . . . . . . 130
Entry/Exit Lighting . . . . . . . . . . . . . . 130
Equipment, Towing . . . . . . . . . . . . . 222
Event Data Recorders . . . . . . . . . . 347
Exit Lighting . . . . . . . . . . . . . . . . . . . . 130
Extender, Seat Belt . . . . . . . . . . . . . . 58
Exterior Lamp Controls . . . . . . . . . 125
Exterior Lamps Off Reminder . . . 126
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 131
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . . . 249
Fast Idle System . . . . . . . . . . . . . . . . 180 Filter,
Engine Air Cleaner . . . . . . . . . . . 242
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 126
Flashers, Hazard Warning . . . . . . 128
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 291 Changing . . . . . . . . . . . . . . . . . . . . . 292
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 316
Fluid Automatic
Transmission . . . . . . . . . . . 238, 241
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 252
Power Steering . . . . . . . . . . . . . . . 250
Washer . . . . . . . . . . . . . . . . . . . . . . . 250
Folding Mirrors . . . . . . . . . . . . . . . . . . 39
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 201
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 345
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . . 44
Front Storage . . . . . . . . . . . . . . . . . . . . 91
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 260
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 207
Economy Driving . . . . . . . . . . . . . . . 23

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Index 365
Fuel (cont'd)Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 209
Filling the Tank . . . . . . . . . . . . . . . 208
Foreign Countries . . . . . . . . . . . . 207
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 102
Low Fuel Warning Light . . . . . . . .113
Prohibited Fuels . . . . . . . . . . . . . . 206
Recommended . . . . . . . . . . . . . . . 206
Top Tier . . . . . . . . . . . . . . . . . . . . . . 206
Full-Size Spare Tire . . . . . . . . . . . . 301
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 264
Floor Console Fuse Block . . . . 268
Fuses and Circuit Breakers . . . 264
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 258
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 104
Engine Oil Pressure . . . . . . . . . . 103
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Odometer . . . . . . . . . . . . . . . . . . . . . 102
Speedometer . . . . . . . . . . . . . . . . . 102
Trip Odometer . . . . . . . . . . . . . . . . 102
Voltmeter . . . . . . . . . . . . . . . . . . . . . 105 Gauges (cont'd)
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 100
General Information
Service and Maintenance . . . . . 317
Towing . . . . . . . . . . . . . . . . . . . . . . . . 210
Vehicle Care . . . . . . . . . . . . . . . . . . 229
Glass, Enhanced Technology . . . . 42
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 339
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 260
Hazard Warning Flashers . . . . . . . 128
Head Restraints . . . . . . . . . . . . . . . . . 44
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 259
Automatic . . . . . . . . . . . . . . . . . . . . . 127
Bulb Replacement . . . . . . . . . . . . 260
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 127
Flash-to-Pass . . . . . . . . . . . . . . . . . 126
High-Beam On Light . . . . . . . . . . .113
High/Low Beam Changer . . . . . 126
Heated Mirrors . . . . . . . . . . . . . . . . . . . 39
Heater Engine Coolant . . . . . . . . . . . . . . . 180
Heating . . . . . . . . . . . . . . . . . . . . 159, 161 High-Beam On Light . . . . . . . . . . . . 113
Hill and Mountain Roads . . . . . . . . 170
Hill Start Assist (HSA) . . . . . . . . . . 192
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 51
HVAC . . . . . . . . . . . . . . . . . . . . . . 159, 161
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Ignition Positions . . . . . . . . . . . . . . . 176
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 257
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 37
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . . 111
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 73
Information
Publication Ordering . . . . . . . . . . 344
Infotainment . . . . . . . . . . . . . . . . . . . . 132
Infotainment System . . . . . . . . . . . . 348
Instrument Cluster . . . . . . . . . . . . . . 101
Interior Rearview Mirrors . . . . . . . . . 39
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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366 Index
J
Jump Starting - NorthAmerica . . . . . . . . . . . . . . . . . . . . . . . 302
K
Keyless EntryRemote (RKE) System . . . . . . . . . 27
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
L
Labeling, Tire Sidewall . . . . . . . . . . 272
Lamps Daytime Running (DRL) . . . . . . 127
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 129
Exterior Controls . . . . . . . . . . . . . . 125
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 126
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 131
License Plate . . . . . . . . . . . . . . . . . 262
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 108
Reading . . . . . . . . . . . . . . . . . . . . . . 130
Taillamps . . . . . . . . . . . . . . . . . . . . . 261
Lamps, Bulb Replacement . . . . . . 260
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 204 Lane Departure Warning
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Lap-Shoulder Belt . . . . . . . . . . . . . . . 53
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 85
LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . . . 79
Lighter, Cigarette . . . . . . . . . . . . . . . . 99
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 130
Entry/Exit . . . . . . . . . . . . . . . . . . . . . 130
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Illumination Control . . . . . . . . . . . 129
Lights Airbag On-Off . . . . . . . . . . . . . . . . . 106
Airbag Readiness . . . . . . . . . . . . . 105
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . .110
Brake System Warning . . . . . . . 109
Charging System . . . . . . . . . . . . . 107
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . .114
Engine Oil Pressure . . . . . . . . . . .112
Flash-to-Pass . . . . . . . . . . . . . . . . . 126 Lights (cont'd)
High-Beam On . . . . . . . . . . . . . . . . .113
High/Low Beam Changer . . . . . 126
Lane Departure Warning . . . . . . . 111
Low Fuel Warning . . . . . . . . . . . . .113
Seat Belt Reminders . . . . . . . . . . 105
Security . . . . . . . . . . . . . . . . . . . . . . .113
StabiliTrak OFF . . . . . . . . . . . . . . . . 111
Tire Pressure . . . . . . . . . . . . . . . . . .112
Tow/Haul Mode . . . . . . . . . . . . . . . . 111
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . .112
Locking Rear Axle . . . . . . . . . . . . . . 194
Locks Automatic Door . . . . . . . . . . . . . . . . . 32
Cargo Door Relocking . . . . . . . . . . 31
Delayed Locking . . . . . . . . . . . . . . . . 32
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Lockout Protection . . . . . . . . . . . . . . 32
Power Door . . . . . . . . . . . . . . . . . . . . . 31
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Loss of Control . . . . . . . . . . . . . . . . . 168
Low Fuel Warning Light . . . . . . . . . 113
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 79