2019 CHEVROLET EXPRESS instrument panel

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Climate Controls 161
The defogger only works when the
ignition is on. The defogger turns off
if the ignition is turned off or to ACC/
ACCESSORY.
Heated Mirrors: If equipped with
heated outside mirrors, the mirrors
heat to help clear fog or frost from
the surface of the mirror when
1is
pressed. See Heated Mirrors 039.
Do not drive the vehicle until all the
windows are clear.
Caution
Do not use a razor blade or sharp
object to clear the inside rear
window. Do not adhere anything
to the defogger grid lines in the
rear glass. These actions may
damage the rear defogger.
Repairs would not be covered by
the vehicle warranty.
Rear Heating System
If equipped, the rear heating system
lets you adjust the amount of air
flowing into the rear of the vehicle, from the front seating area. This
feature works with the main climate
control system in the vehicle.
AUX :
The thumbwheel for this
system is on the instrument panel
below the audio system.
9: Turn the thumbwheel up or
down to increase or decrease the
amount of heated air sent to the
rear seating area.
Q: This position supplies the most
amount of heat to the rear
seating area.
c: This position supplies half the
amount of heat to the rear
seating area.
R: This position supplies the least
amount of heat to the rear
seating area.
9: This turns the rear heating
system off.
Rear Climate Control
System
If equipped with a rear heating and
air conditioning system, it controls
the temperature, fan speed, and air
delivery for the rear seat
passengers only. The front climate
control panel is in the overhead
console between the driver and
front passenger.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
164 Climate Controls
Be sure to keep the area under the
front seats clear of any objects so
that the air inside of the vehicle can
circulate effectively.
For information on how to use the
main climate control system, see
Climate Control Systems0159. For
information on ventilation, see Air
Vents 0164.Air Vents
Use the outlets located near the
center and on the sides of the
instrument panel to change the
direction of airflow.
Operation Tips
.
Clear away any ice, snow or
leaves from the air inlets at the
base of the windshield that may
block the flow of air into the
vehicle.
. Use of non-GM approved hood
deflectors may adversely affect
the performance of the system.
. Clear snow off the hood to
improve visibility and help
decrease moisture drawn into
the vehicle.
. Keep the path under the front
seats clear of objects to help
circulate the air inside of the
vehicle more effectively.
Maintenance
Service
All vehicles have a label underhood
that identifies the refrigerant used in
the vehicle. The refrigerant system
should only be serviced by trained
and certified technicians. The air
conditioning evaporator should
never be repaired or replaced by
one from a salvage vehicle.
It should only be replaced by a new
evaporator to ensure proper and
safe operation.
During service, all refrigerants
should be reclaimed with proper
equipment. Venting refrigerants
directly to the atmosphere is harmful
to the environment and may also
create unsafe conditions based on
inhalation, combustion, frostbite,
or other health-based concerns.
The air conditioning system requires
periodic maintenance. See
Maintenance Schedule 0319.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Driving and Operating 171
.Antilock Brake System (ABS)
improves vehicle stability during
hard stops, but the brakes
should be applied sooner than
when on dry pavement. See
Antilock Brake System (ABS)
0190.
. Allow greater following distance
and watch for slippery spots. Icy
patches can occur on otherwise
clear roads in shaded areas.
The surface of a curve or an
overpass can remain icy when
the surrounding roads are clear.
Avoid sudden steering
maneuvers and braking while
on ice.
. Turn off cruise control.
Blizzard Conditions
Stop the vehicle in a safe place and
signal for help. Stay with the vehicle
unless there is help nearby.
If possible, use Roadside Assistance. See
Roadside
Assistance Program 0339. To get
help and keep everyone in the
vehicle safe:
. Turn on the hazard warning
flashers.
. Tie a red cloth to an outside
mirror.
{Warning
Snow can trap engine exhaust
under the vehicle. This may
cause exhaust gases to get
inside. Engine exhaust contains
carbon monoxide (CO), which
cannot be seen or smelled. It can
cause unconsciousness and even
death.
If the vehicle is stuck in snow:
. Clear snow from the base of
the vehicle, especially any
blocking the exhaust pipe.
(Continued)
Warning (Continued)
.Open a window about 5 cm
(2 in) on the vehicle side
that is away from the wind,
to bring in fresh air.
. Fully open the air outlets on
or under the instrument
panel.
. Adjust the climate control
system to circulate the air
inside the vehicle and set
the fan speed to the highest
setting. See “Climate
Control Systems.”
For more information about CO,
see Engine Exhaust 0184.
To save fuel, run the engine for
short periods to warm the vehicle
and then shut the engine off and
partially close the window. Moving
about to keep warm also helps.
If it takes time for help to arrive,
when running the engine, push the
accelerator pedal slightly so the
engine runs faster than the idle

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Driving and Operating 189
This number is the highest gear that
can be used. However, the vehicle
can automatically shift to lower
gears as it adjusts to driving
conditions. This means that all
gears below that number are
available. When 5 (Fifth) is selected,
1 (First) through 5 (Fifth) gears are
automatically shifted by the vehicle,
but 6 (Sixth) cannot be used until
the +/−button on the shift lever is
used to change to the gear.
Grade Braking is not available when
Range Selection Mode is active.
See Tow/Haul Mode 0189.
While using Range Selection Mode,
cruise control and the Tow/Haul
Mode can be used.
Caution
Spinning the tires or holding the
vehicle in one place on a hill
using only the accelerator pedal
may damage the transmission.
The repair will not be covered by
the vehicle warranty. If the vehicle (Continued)
Caution (Continued)
is stuck, do not spin the tires.
When stopping on a hill, use the
brakes to hold the vehicle in
place.
Tow/Haul Mode
If equipped, Tow/Haul Mode adjusts
the transmission shift pattern to
reduce shift cycling, providing
increased performance, vehicle
control, and transmission cooling
when towing or hauling heavy loads. Turn the Tow/Haul Mode on and off
by pressing the button on the
instrument panel. When Tow/Haul is
on, a light on the instrument cluster
will come on.
See
Tow/Haul Mode Light 0111.
Also see “Tow/Haul Mode” under
Towing Equipment 0222.
Tow/Haul Mode Grade Braking
Tow/Haul Mode Grade Braking is
only enabled while the Tow/Haul
Mode is selected and the vehicle is
not in the Range Selection Mode.
See “Tow/Haul Mode” listed
previously and Manual Mode0188.
Tow/Haul Mode Grade Braking
assists in maintaining desired
vehicle speeds when driving on
downhill grades by using the engine
and transmission to slow the
vehicle.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
212 Driving and Operating
Warning (Continued)
.Fully open the air outlets on
or under the instrument
panel.
. Adjust the climate control
system to a setting that
brings in only outside air.
See “Climate Control
Systems” in the Index.
For more information about
carbon monoxide, see Engine
Exhaust 0184.
Towing a trailer requires experience.
The combination of the vehicle and
trailer is longer and not as
responsive as the vehicle itself. Get
used to the handling and braking of
the combination by driving on a
level road surface before driving on
public roads.
The trailer structure, the tires, and
the brakes must be all be rated to
carry the intended cargo.
Inadequate trailer equipment can
cause the combination to operate in an unexpected or unsafe manner.
Before driving, inspect all trailer
hitch parts and attachments, safety
chains, electrical connectors, lamps,
tires, and mirrors. See
Towing
Equipment 0222. If the trailer has
electric brakes, start the
combination moving and then
manually apply the trailer brake
controller to check the trailer brakes
work. During the trip, occasionally
check that the cargo and trailer are
secure and that the lamps and any
trailer brakes are working.
Towing with a Stability Control
System
When towing, the stability control
system might be heard. The system
reacts to vehicle movement caused
by the trailer, which mainly occurs
during cornering. This is normal
when towing heavier trailers.
Following Distance
Stay at least twice as far behind the
vehicle ahead as you would when
driving without a trailer. This can
help to avoid heavy braking and
sudden turns.
Passing
More passing distance is needed
when towing a trailer. The
combination of the vehicle and
trailer will not accelerate as quickly
and is much longer than the vehicle
alone. It is necessary to go much
farther beyond the passed vehicle
before returning to the lane. Pass
on level roadways. Avoid passing
on hills if possible.
Backing Up
Hold the bottom of the steering
wheel with one hand. To move the
trailer to the left, move that hand to
the left. To move the trailer to the
right, move that hand to the right.
Always back up slowly and,
if possible, have someone
guide you.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Vehicle Care 315
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change(Continued)
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Technical Data 331
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 331
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 331
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 332
Engine Drive Belt Routing . . . . 334
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See
“Engine Specifications”
under Capacities and Specifications
0 332 for the vehicle's engine code.
Service Parts
Identification Label
There may be a label on the rear
edge of the passenger side front
door that contains the following
information:
.
Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a
barcode on the certification label on
the rear edge of the driver side front
door to scan for this same
information.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
336 Customer Information
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One