2019 CHEVROLET EXPRESS service

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Service and Maintenance 327
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the
maintenance schedule section in the Duramax diesel supplement.
Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission (6-Speed Transmission) DEXRON-VI Automatic Transmission Fluid.
Automatic Transmission (8-Speed Transmission) DEXRON-HP Automatic Transmission Fluid.
Chassis Lubrication, Parking Brake Cable Guides Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. SeeCooling System 0244.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil
0 235.
Front Wheel Bearings Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037).
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127).

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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328 Service and Maintenance
UsageFluid/Lubricant
Key Lock Cylinders, Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Power Steering System GM Power Steering Fluid (GM Part No. 19329450, in Canada 19329451).
Rear Axle (Dual Rear Wheels) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).
Rear Axle (Single Rear Wheels) SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458).
Weatherstrip Conditioning Weatherstrip lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Service and Maintenance 329
Maintenance Replacement Parts
If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement.
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 4.3L V6 Engine 84065602 A3228C
6.0L V8 Engine 84000015 A3221C
Engine Oil Filter
4.3L V6 Engine 19330000 PF63E
6.0L V8 Engine 19303975 PF48E
Spark Plugs 4.3L V6 Engine 12622441 41-114
6.0L V8 Engine 12680072 41-110
Wiper Blades –56.0 cm (22 in) 15214346 —

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
330 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Technical Data 331
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 331
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 331
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 332
Engine Drive Belt Routing . . . . 334
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See
“Engine Specifications”
under Capacities and Specifications
0 332 for the vehicle's engine code.
Service Parts
Identification Label
There may be a label on the rear
edge of the passenger side front
door that contains the following
information:
.
Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a
barcode on the certification label on
the rear edge of the driver side front
door to scan for this same
information.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 335
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 335
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 337
Customer Assistance for Text Telephone (TTY) Users . . . . . 338
Online Owner Center . . . . . . . . . 338
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 339
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 339
Scheduling Service Appointments . . . . . . . . . . . . . . . 341
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 341
Collision Damage Repair . . . . . 342
Publication Ordering Information . . . . . . . . . . . . . . . . . . 344
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 345
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 346
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . 347
OnStar . . . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . 348
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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336 Customer Information
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 337
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994