2019 CADILLAC XT5 Radio

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
350 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 350
Customer Assistance Offices . . . . 352
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 352
Online Owner Center . . . . . . . . . . . . . 353
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 353
Roadside Service . . . . . . . . . . . . . . . . . 354
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 356
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 356
Collision Damage Repair . . . . . . . . . 357
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 359
Radio Frequency Statement . . . . . 359
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 360
Reporting Safety Defects to the Canadian Government . . . . . . . . . 360 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 361
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Event Data Recorders . . . . . . . . . . . . 361
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Infotainment System . . . . . . . . . . . . . 363
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
CUSTOMER INFORMATION 353
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 346.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
www.cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals. .
Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
CUSTOMER INFORMATION 359
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can havecontrol of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
CUSTOMER INFORMATION 361
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7In Mexico, call 01-800-466-0805 or
01-800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
ONSTAR 367
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0359.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
368 ONSTAR
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0252. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name tags,
saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for any
affected or erased data or settings.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
INDEX 379
Dual Automatic ClimateControl System . . . . . . . . . . . . . . . . . . . . 167
E
Electric Parking Brake . . . . . . . . . . . . . . 202
Electric Parking Brake Light . . . . . . . 135
Electrical Equipment, Add-On . . . . . 252
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Fuses and Circuit Breakers . . . . . . . 275
Instrument Panel Fuse Block . . . . 279
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 262
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 132
Compartment Overview . . . . . . . . . . 257
Coolant Temperature Gauge . . . . . 128
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 137
Cooling System . . . . . . . . . . . . . . . . . . . 262
Drive Belt Routing . . . . . . . . . . . . . . . . 349
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Engine (cont'd)
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Oil Life System . . . . . . . . . . . . . . . . . . . . 260
Oil Pressure Gauge . . . . . . . . . . . . . . . . 127
Oil Pressure Light . . . . . . . . . . . . . . . . . 138
Overheating . . . . . . . . . . . . . . . . . . . . . . . 265
Power Messages . . . . . . . . . . . . . . . . . . 147
Running While Parked . . . . . . . . . . . 195
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 164
Equipment, Towing . . . . . . . . . . . . . . . . . 247
Event Data Recorders . . . . . . . . . . . . . . 361
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 165
Extended Parking . . . . . . . . . . . . . . . . . . . 194
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 75
Exterior Lamp Controls . . . . . . . . . . . . 159
Exterior Lamps Off Reminder . . . . . . 161
Exterior Lighting Battery Saver . . . . 165
F
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . 262
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 161
Flashers, Hazard Warning . . . . . . . . . . 162
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Fluid
Automatic Transmission . . . . . . . . . 261
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 48
Forward Automatic Braking . . . . . . . . 229
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Heated and Ventilated . . . . . . . . . . . . . 63
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Economy Driving . . . . . . . . . . . . . . . . . . . 25
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 239
Filling the Tank . . . . . . . . . . . . . . . . . . . 238
Foreign Countries . . . . . . . . . . . . . . . . . 238
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Low Fuel Warning Light . . . . . . . . . 139
Management, Active . . . . . . . . . . . . . . 193
Prohibited Fuels . . . . . . . . . . . . . . . . . . 237
Recommended . . . . . . . . . . . . . . . . . . . . 237

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 7/27/18
INDEX 383
Power (cont'd)Protection, Battery . . . . . . . . . . . . . . . . 165
Retained Accessory (RAP) . . . . . . . . 192
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Pregnancy, Using Seat Belts . . . . . . . . . 74
Privacy Vehicle Data Recording . . . . . . . . . . 361
Program Courtesy Transportation . . . . . . . . . 356
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 237
Proposition 65 Warning,
California . . . . . . . . . . . . . . .254, 269, 319, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 359
R
Radio Frequency Statement . . . . . . . . 359
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 164
Rear Camera Mirror . . . . . . . . . . . . . . . . . 50
Rear Climate Control System . . . . . . 172
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . 67
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . 107
Rear Vision Camera (RVC) . . . . . . . . . 220
Rear Window Washer/Wiper . . . . . . . 116 Rearview Mirrors . . . . . . . . . . . . . . . . . . . . 50
Automatic Dimming . . . . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . . . . . 60
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 343
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 345
Recreational Vehicle Towing . . . . . . . 322
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Vehicle Start . . . . . . . . . . . . . . . . 33
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Maintenance . . . . . . . . . . . . . . . . . . . . . . 344
Replacing Airbag System . . . . . . . . . . . . 88
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 76
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 360
General Motors . . . . . . . . . . . . . . . . . . . 361
U.S. Government . . . . . . . . . . . . . . . . . . 360 Restraints
Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 94
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 192
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 49
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 180
Roadside Service . . . . . . . . . . . . . . . . . . . . 354
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Roof Rack System . . . . . . . . . . . . . . . . . . 111
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 298
Routing, Engine Drive Belt . . . . . . . . . 349
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 360
General Motors . . . . . . . . . . . . . . . . . . . 361
U.S. Government . . . . . . . . . . . . . . . . . . 360
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Safety System Check . . . . . . . . . . . . . . . . 75
Scheduling Appointments . . . . . . . . . . 356
Sealant Kit, Tire . . . . . . . . . . . . . . . . . . . . . 306
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75