2019 CADILLAC CTS service

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
SERVICE AND MAINTENANCE 353
.Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also provide
tire/wheel balancing services to
ensure smooth vehicle operation
at all speeds. Your dealer sells and
services name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see Interior Care 0339 and
Exterior Care 0335. Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver optimal
wear and performance.
.
Signs that the alignment may need
to be adjusted include pulling,
improper vehicle handling,
or unusual tire wear.
. Your dealer has the required
equipment to ensure proper wheel
alignment.
Windshield
For safety, appearance, and the best
viewing, keep the windshield clean
and clear.
. Signs of damage include scratches,
cracks, and chips. .
Trained dealer technicians can
inspect the windshield and
recommend proper replacement if
needed.
Wiper Blades
Wiper blades need to be cleaned and
kept in good condition to provide a
clear view.
. Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and replace
them when needed.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
354 SERVICE AND MAINTENANCE
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Automatic Transmission (Except CTS-V and V-Sport) DEXRON-HP Automatic Transmission Fluid.
Automatic Transmission (CTS-V and V-Sport Only) ATF-WS Automatic Transmission Fluid (GM Part No. 88863400, in
Canada 88863401).
Electronic Limited-Slip Differential
(eLSD) Hydraulic Apply Fluid (CTS-V and V-Sport Only) DEXRON-VI Automatic Transmission Fluid.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See
Cooling System 0274.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade.
ACDelco dexos1 full synthetic is recommended. See Engine Oil0268.
Hood Latch Assembly, Secondary Latch,
Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127).
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Rear Axle/Front Axle (All-Wheel Drive) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88863089, in Canada 88863090) meeting GM Specification 9986285.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
SERVICE AND MAINTENANCE 355
UsageFluid/Lubricant
Rear Axle (Limited-Slip Differential) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88862624, in Canada 88862625) meeting GM Specification 9986290.
Rear Axle (Non-Limited Slip Differential) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88863089, in
Canada 88863090) meeting GM Specification 9986285.
Transfer Case (All-Wheel Drive) Transfer Case Fluid (GM Part No. 88861950, in Canada 88861951).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection
requirements.
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 2.0L L4 Engine 20857930 A3178C
3.6L V6 Engine (LGX) 20857930 A3178C
3.6L V6 Engine (LF3) 22844634 A3185C
6.2L V8 Engine (V-Series) 22935844 A3203C

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
356 SERVICE AND MAINTENANCE
PartGM Part Number ACDelco Part Number
Engine Oil Filter 2.0L L4 Engine 12640445PF64
3.6L V6 Engine (LGX) 19330000PF63E
3.6L V6 Engine (LF3) 19330000PF63E
6.2L V8 Engine (V-Series) 12640445PF64
Passenger Compartment Air Filter 13508023CF185
Spark Plugs 2.0L L4 Engine 1264782741-125
3.6L V6 Engine (LGX) 1264678041-130
3.6L V6 Engine (LF3) 1266239641-147
6.2L V8 Engine (V-Series) 1264272241-128
Wiper Blades Driver Side –60 cm (23.6 in) 84017839—
Passenger Side –45 cm (17.7 in) 84017838—

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
SERVICE AND MAINTENANCE 357
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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358 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 358
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Vehicle Data
Capacities and Specifications . . . . 359
Engine Drive Belt Routing . . . . . . . 362
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See “EngineSpecifications”
underCapacities and
Specifications 0359 for the vehicle's
engine code.
Service Parts Identification
Label
There may be a label on the inside of
the trunk that contains the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a barcode
on the certification label on the
center (B) pillar to scan for this same
information.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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CUSTOMER INFORMATION 363
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 363
Customer Assistance Offices . . . . 365
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 365
Online Owner Center . . . . . . . . . . . . . 366
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 366
Roadside Service . . . . . . . . . . . . . . . . . 367
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 369
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 369
Collision Damage Repair . . . . . . . . . 370
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 372
Radio Frequency Statement . . . . . 373
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 373
Reporting Safety Defects to the Canadian Government . . . . . . . . . 373 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 374
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Event Data Recorders . . . . . . . . . . . . 375
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Infotainment System . . . . . . . . . . . . . 376
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460273) - 2019 - CRC - 5/8/18
364 CUSTOMER INFORMATION
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of