2019 AUDI E-TRON Owners Manual

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Telephone


Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 170, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 170.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your cell phone.
Check for prompts on your mobile device when connecting via
Bluetooth.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using. You can obtain more in-
formation from your mobile device service provider, in your mobile
device user guide, or online at www.audiusa.com/bluetooth.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
On corporate phones, some Bluetooth settings may not be com-
patible or the mobile device Bluetooth function may be deactivat-
ed. You can obtain more information from your system adminis-
trator.

Applies to: vehicles with Audi
phone box: Wireless charging of
your mobile device is not working
or has been interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Check if your mobile device is positioned correctly in the Audi
phone box > page 171 and no other objects are between them.


The MESSAGES menu is not avail-
able.

Check if the Show messages option is on your mobile device and it
is enabled.

183

Audi connect

Audi connect
General information
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
— Audi connect vehicle control
You can also find more information on Audi con-
nect
online at www.audiusa.com.

ZA\ WARNING
—To reduce the risk of an accident, only use
Audi connect services when road and traffic
conditions permit. Always read and follow
the notes in > page 17, Traffic safety infor-
mation.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving.
— As the driver, do not allow usage of the Wi-
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
— Do not use any wireless devices on the front
seats within range of the airbags while driv-
ing. Also read the warnings in the chapter
=> page 64, Airbag system.
—To reduce the risk of an accident, use the Au-
di connect Infotainment services with a Wi-
Fi hotspot only in the rear seat when the ve-
hicle is in motion, or only when the vehicle is
stationary.

@ Note
— Applies to: embedded SIM card usage: The
connection costs for Audi connect Infotain-
ment services are included in the price of
Audi connect Infotainment during the sub-
scription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to Internet radio/
podcasts or for Internet connections and
184
services that use the Wi-Fi hotspot, such as
online media sources. Depending on the
country, data plans may need to be pur-
chased for these services > page 189. For
additional information, see my.audi.com.
—Incertain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
@ Tips
— The availability of services depends on the
subscription.
— AUDI AG provides access to services from
third party providers. Permanent availability
cannot be guaranteed, because that de-
pends on the third party provider.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Audi connect Infotainment services are only
available within the cell phone network cov-
erage from your cell phone service provider.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.

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Audi connect

Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle.
An Internet connection is required to use Audi
connect Infotainment. Depending on the country
and the vehicle equipment, the following options
may be available:
— Embedded SIM card

Z\ WARNING
Always follow the information found in > A\
in General information on page 184.
@) Note
Always follow the information found in >@ in
General information on page 184.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card

The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 184.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
= page 185, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

Z\ WARNING
Always follow the information found in > AV
in General information on page 184.
CG) Note
Always follow the information found in >@ in
General information on page 184.

Audi connect
Infotainment services
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count before using them for the first time
=> page 27.
G) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
— For detailed information on configuration,
visit my.audi.com.
185

Audi connect

Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather
Applies to: MMI
> Press WEATHER on the home screen.
Editing settings: Select: WEATHER > 43.
Adding a location: select: In a new city > enter
the desired location.
> To permanently set weather for a location,
press on a location.
> To always show the weather based on the vehi-
cle position, press on the crosshairs.
Requirement: route guidance must be active.
> To show the weather at the destination, press
on B.
Removing a location: select: Z > one or more lo-
cations or Select all > Delete.
News
> Applies to: MMI: Select on the home screen:
NEwWs.
If you logged in to myAudi in your vehicle
= page 27, personalized newsfeeds can be dis-
played.
Twitter
Requirement: you must have connected your ve-
hicle with myAudi > page 27. You must have con-
nected your myAudi account with Twitter.
You can only connect one Twitter account with
your myAudi account. Not all settings can be ad-
justed in the MMI. Some can only be adjusted
through the Twitter website.
> Applies to: MMI: Select on the home screen:
NEWS > GG. Press ona Twitter entry in the list.
Calendar
Requirement: the myAudi app must be installed
and open on your mobile device. Access to your

)) Depends on the country and equipment. These services
are available for a limited time.
186
calendar must be enabled on your mobile device.
You must be logged into the myAudi app with
your myAudi login data and you must have select-
ed your vehicle. The Wi-Fi function on your mo-
bile device and the MMI must be enabled and
your mobile device must be paired to the MMI
Wi-Fi hotspot > page 185.
You can display the your mobile device calendar
on the MMI.
> Applies to: MMI: Select on the home screen:
CALENDAR.

Z\ WarNING
Always follow the information found in > AV
in General information on page 184.
@) Note
Always follow the information found in >@ in
General information on page 184.

Audi connect vehicle
control services
Applies to: vehicles with Audi connect vehicle control
With Audi connect vehicle control services )), you
can utilize various services using the myAudi app
or online at my.audi.com.

ZA WARNING
Always follow the information found in > AV
in General information on page 184.
@) Tips
— Accessing specific data or controlling func-
tions remotely depends on the charge level
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignition.
— An eSIM card establishes the Internet con-
nection for Audi connect vehicle control
services. The costs for this are included in
the price of Audi connect vehicle control

>

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Audi connect

services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
> Register at my.audi.com.
> Set the key user > page 28.
> Install the myAudi app on your mobile device
and log in with your login information.
G@) Tips
It may also be necessary to enter your 4-digit
PIN set at my.audi.com when accessing some
Audi connect vehicle control services.
Yate]
Applies to: vehicles with Audi connect vehicle control
Depending on the country and the vehicle equip-
ment, the following services may be available:
Remote locking and unlocking
Requirement: the vehicle must be parked and the
ignition must be switched off.
This service allows you to unlock or lock your ve-
hicle.
Vehicle status report
This service transfers driver information system
data to a server. Depending on the vehicle equip-
ment, certain data may be accessed, such as the
remaining range or mileage. The values may dif-
fer from the values displayed in the vehicle.
Car Finder
This service transmits the parking location to a
server when the ignition is switched off. The vehi-
cle location, your location, or the route to your
vehicle can be displayed. The new parking loca-
tion cannot be determined with this service if the
vehicle is moved after shutting the vehicle off
and without switching the ignition on and off
again, for example if the vehicle is towed or sto-
len.
Online Audi service request
Requirement: the service must be activated on-
line at my.audi.com and an authorized Audi deal-
er or authorized Audi service facility must be se-
lected.
This service transmits service-relevant data to
your selected authorized Audi dealer or author-
ized Audi service facility. They will contact you
before your next service appointment.
Stolen Vehicle Locator
This service assists you in locating your vehicle if
it is stolen.
— Contact the police. You receive a Case ID.
— Call the service hotline and give your Case ID.
The service hotline will forward the established
data to the police. You receive the Audi Service
hotline number when you purchase your vehicle.
Trip data
Depending on the vehicle equipment, certain
driver information system data is transmitted to
a server. An overview of your trips with the values
from the short-term memory/long-term memory
can be displayed, for example, the driving dura-
tion. The values may differ from the values dis-
played in the vehicle.
Remote charging
Requirement: the ignition must be switched off
when changing the charging mode.
You can start the charging process remotely with
the service.
— Charging mode: immediate charging or delayed
charging (timer)
— Program the timer
— Deactivate or activate the timer
For additional information, see > page 105.
Auxiliary climate control
Requirement: the ignition must be switched off
when starting or stopping climate control.
You can control the climate control in your vehi-
cle remotely using these services.
187
>

Audi connect

— Start or stop climate control
— Program the timer
— Deactivate or activate the timer
For additional information, see > page 84.
Geofencing Alert
Requirement: a key user must be set in the vehi-
cle > page 28.
This service allows you to set permitted and for-
bidden zones for your vehicle as well as set time
limits for these zones. If your vehicle leaves a
permitted zone or enters a forbidden zone, you
will be notified with a push notification and/or an
e-mail.
Speed Alert
Requirement: a key user must be set in the vehi-
cle > page 28.
You can set up to two speed limits for your vehi-
cle using this service. If your vehicle exceeds a set
speed limit, you will be notified with a push noti-
fication and/or e-mail.
Valet Alert
Requirement: a key user must be set in the vehi-
cle > page 187.
If you give your vehicle to a parking service, you
can set a zone and a speed limit using the myAu-
di app. If the vehicle leaves the zone or exceeds
the speed limit, you will be notified with a push
notification and/or e-mail.

ZA WARNING
— Do not ignore messages and warning or indi-
cator lights that turn on in the vehicle be-
cause of the information in the vehicle sta-
tus report. This could lead to break downs in
on the road, accidents and serious injuries.
— Only perform charging functions on the
high-voltage battery if the vehicle is shut off
correctly, is connected to a suitable socket
and if the ignition is switched off.

188
G) Tips
For some services, you can select if you would
like to be notified with a push notification
and/or an e-mail.
Settings
(et) telat -Matian celia
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Depending on the country, vehicle equipment,
and connection type, the following functions may
be available:
Data connection settings
Using the Data connection settings menu, you
can set when the system should connect to the
Internet. The Internet connection disconnects
automatically once the requested Audi connect
Infotainment service no longer requires any data.
— Data roaming: data roaming is switched off at
the factory. To use a data connection outside of
the country, data roaming must be switched
on. The setting is stored for the current SIM
card or the mobile device that is currently con-
nected.
— Allow MMI online services: when this function
is switched on, a data connection is automati-
cally established in order to use Audi connect
Infotainment services.
— Allow Wi-Fi devices: when this function is
switched on, you can allow or deny Internet
connections.
Access point
The connection is configured automatically based
on the SIM card being used. The following values
can be changed. You can obtain more information
from your cell phone service provider.
— Access Point Name (APN): the access point de-
pends on the cell phone service provider and is
assigned automatically.
— User name: your cell phone service provider as-
signs the user name for your online profile. >

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Audi connect

— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).

Always follow the information found in > AV

in General information on page 184.

Always follow the information found in >@® in
General information on page 184.
For more information on roaming charges,
contact your cell phone service provider.
Wi-Fi settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
» Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.

D_ Not available in every market.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Always follow the information found in > A\
in General information on page 184.

Always follow the information found in >@® in
General information on page 184.
Data plans)
Applies to: vehicles with data plans
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.

Always follow the information found in > A\
in General information on page 184.

Always follow the information found in >@ in
General information on page 184.
If driving out of the country, applicable data
plans must be purchased.
189

Audi connect

Troubleshooting
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Audi connect Infotainment serv- | Some Audi connect Infotainment services must be activated or
ices: individual Audi connect Info- | configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online

not available. at my.audi.com.
Wi-Fi hotspot: it is not possible to | Check if Wi-Fi is activated in the MMI > page 189.
connect through Wi-Fi. Delete all existing Wi-Fi connections on your mobile device and
restart it.

190