
4KE012721BB 
Care and cleaning 
  
Care and cleaning 
General information 
Regular, proper care helps to maintain your vehi- 
cle's value. It can also be a requirement when 
submitting warranty claims for corrosion damage 
and paint defects on the body. 
The required cleaning and care products can be 
obtained from an authorized Audi dealer or au- 
thorized Service Facility. Read and follow the in- 
structions for use on the packaging. 
  
ZA WARNING 
— Using cleaning and care products incorrectly 
can be dangerous to your health. 
— Always store cleaning and care products out 
of reach of children to reduce the risk of poi- 
soning. 
      
@ For the sake of the environment 
— Purchase environmentally-friendly cleaning 
products if possible. 
— Do not dispose of cleaning and care prod- 
ucts with household trash. 
Car washes 
The longer that deposits such as insects, bird 
droppings, tree sap or road salt remain on the ve- 
hicle, the more the surface can be damaged. High 
temperatures such as those caused by sunlight 
increase the damaging effect. 
Before washing, rinse off heavy deposits with 
plenty of water. 
Stubborn deposits such as bird droppings or tree 
sap are best removed with plenty of water anda 
microfiber cloth. 
Also, wash the underside of your vehicle once 
road salt stops  being used for the season. 
Pressure washers 
When washing your vehicle with a pressure wash- 
er, always follow the operating instructions pro- 
vided with the pressure washer. This is especially 
important in regard to the pressure and spraying 
distance. Do not aim the spray directly at the 
seals on the side windows, doors, hood, luggage 
compartment lid, or sunroof*, or at tires, rubber 
hoses, insulating material, sensors*, camera 
lenses*, or the  laser scanner*. Keep a distance of 
at least  16 in (40 cm). 
Do not direct the washer stream toward the wall 
mount clip*. 
Do not remove snow and ice with a pressure 
washer. 
Never use cone nozzles or high pressure nozzles. 
The water temperature must not be above 140 °F 
(60 °C). 
Automatic car wash 
Spray off the vehicle before washing. 
Make sure that the windows and roof* are closed 
and the windshield wipers are off. Follow instruc- 
tions from the car wash operator, especially if 
there are accessories attached to your vehicle. 
If possible, use car washes that do not have 
brushes. 
Washing by hand 
Clean the vehicle starting from the top and work- 
ing downward using a soft sponge or cleaning 
brush. Use solvent-free  cleaning  products. 
Washing vehicles with matte finish paint by 
hand 
To reduce the risk of damaging the paint when 
washing, first remove dust and large particles 
from your vehicle. Insects, grease spots, and fin- 
gerprints are best removed with a special cleaner 
for matte finish paint. 
Apply the product using a microfiber cloth. To re- 
duce the risk of damaging the paint surface, do 
not use  too much pressure. 
Rinse the vehicle thoroughly with water. Then 
clean using a neutral shampoo and a soft micro- 
fiber cloth. 
Rinse the vehicle thoroughly again and let it air 
dry. Remove any water residue using a chamois. 
263 
>  

Care and cleaning 
  
  
height and width of the inside of the car 
wash. 
ZA WARNING 
—To reduce the risk of accidents, only wash 
the vehicle when the ignition is off and fol- 
low the instructions from the car wash oper- 
ator. 
—To reduce the risk of cuts, protect yourself 
from sharp metal components when wash- 
ing the underbody or the inside of the wheel 
housings. 
— After washing the vehicle, the braking effect 
may be delayed due to moisture on the 
brake rotors or ice in the winter. This in- 
creases the risk of an accident. The brakes 
must be dried with a few careful brake appli- 
cations. 
—To reduce the risk of paint damage, do not 
wash the vehicle in direct sunlight. 
—To reduce the risk of damage, do not wash 
decorative decals* with a pressure washer. 
—To reduce the risk of damage to the surface, 
do not use insect removing sponges, kitchen 
sponges, or similar items. 
— When washing matte finish painted vehicle 
components: 
— To reduce the risk of damage to the sur- 
face,  do not use polishing agents or hard 
wax. 
— Never use protective wax. It can destroy 
the matte finish effect. 
@) Note — Do not place any stickers or magnetic 
signs on vehicle components painted with 
matte finish paint. The paint could be 
damaged when the stickers or magnets 
are removed. 
      
— If you wash the vehicle in an automatic car 
wash, you must fold the exterior mirrors in 
to reduce the risk of damage to the mirrors. 
Power folding exterior mirrors* must only 
be folded in and out using the power folding @) For the sake of the environment 
function. 
—To reduce the risk of damage to the rims 
and tires, compare the width between the 
wheels on your vehicle with the distance be- 
tween the guide rails in the car wash. 
—To reduce the risk of damage, compare the 
height and width of your vehicle with the 
Only wash the vehicle in facilities specially de- 
signed for that purpose. This will reduce the 
risk of dirty water contaminated with oil from 
entering the sewer system. 
Cleaning and care information 
When cleaning and caring for individual vehicle are not listed, consult an authorized Audi dealer 
components, refer to the following tables. The or authorized Audi Service Facility. Also follow 
information contained there is simply recommen- __ the information found in > A. 
dations. For questions or for components that 
Exterior cleaning 
           
  
        
Component Situation Solution 
Windshield wiper | Deposits Soft cloth with glass cleaner > page 52 
blades 
Headlights/ Deposits Soft sponge with a mild soap solution® 
tail lights 
Sensors/ Deposits Sensors: soft cloth with a solvent-free  cleaning solution 
camera lenses Camera lenses: soft cloth with an alcohol-free  cleaning sol- 
ution 
Snow/ice Hand brush/solvent-free de-icing  spray > 
  
264  

Care and cleaning 
  
     
       
  
Water-based deposits 
such as coffee, tea, 
blood, etc. 
Component Situation Solution 
Displays/instru- | Deposits Soft cloth with LCD cleaner; dust in the lower area of the 
ment cluster instrument cluster can be removed using a soft brush. 
Controls Deposits Soft brush, then a soft cloth with a mild soap solution® 
Safety belts Deposits Mild soap solution ), allow to dry before letting them re- 
tract 
Textiles, Deposits adhering to | Vacuum cleaner 
artificial leather, |the surface 
Alcantara Absorbent cloth and mild soap solution® 
  
Oil-based deposits 
such as oil, make-up, 
etc. 
Apply a mild soap solution ®), blot away the dissolved oil or 
dye, treat afterward with water, if necessary 
  
Specific types of de- 
posits such as  ink, 
nail polish, latex 
paint, shoe polish, 
etc. 
Special stain remover, blot with absorbent material, treat 
afterward with mild soap solution, if necessary® 
  
Natural leather Fresh stains Cotton cloth with a mild soap solution® 
  
Water-based deposits 
such as coffee, tea, 
blood, etc. 
Fresh stains: absorbent cloth 
Dried stains: stain remover suitable for leather 
  
Oil-based deposits 
such as oil, make-up, 
etc. 
Fresh stains: absorbent cloth and stain remover suitable 
for leather 
Dried stains: oil cleaning spray 
  
Specific types of de- 
posits such as ink, 
nail polish, latex 
paint, shoe polish, 
etc. 
Spot remover suitable for leather 
  
  
nents 
    
Care Regularly apply conditioning cream that protects from 
light and penetrates into the material. Use  special colored 
conditioning cream, if necessary. 
Carbon compo- Deposits Clean the same way as plastic components 
  
2) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water 
  
Z\ WARNING es the risk of an accident. They can also cause 
wiper blade chatter. 
  The windshield must not be treated with wa- 
  
ter-repelling windshield coating agents. Un- 
der 
unfavorable conditions, such as wetness, 
darkness, and when the sun is low, these coat- 
ings can cause  increased glare, which increas-   
ZA WARNING 
— Never immerse the Audi e-tron charging sys- 
tem and connectors in water. 
        
266 
   

4KE012721BB 
Emergency assistance 
  
Raising the vehicle 
Applies to: vehicles with vehicle jack 
        
  
RAZ-0258 
  
  
  
Fig. 174 Sill: positioning the vehicle jack 
> Place the vehicle jack from the vehicle tool kit 
ona firm surface. Use a flat, stable support if 
necessary. On a slippery surface such as tile, 
you should use a non-slip pad such as a rubber 
mat > /\. 
> Find the marking on the sill that is closest to 
the tire that will be changed > fig. 173. Behind 
the marking, there is a lifting point on the side 
sill for the vehicle jack. 
» Using the  hex socket wrench (3) from the  vehi- 
cle tool kit, turn the vehicle jack under the lift- 
ing point on the side sill until it is high enough 
that the arm @ © fig. 174 is under the desig- 
nated plastic mount. 
> Align the vehicle jack so the arm @ engages in 
the designated Lifting point in the door sill and 
the base () lies flat on the ground. The base (2) 
must be directly under the mounting point (@). 
> To lift the vehicle, position the ratchet @ from 
the vehicle tool kit with the correct side on the 
hex socket wrench (3). 
> Move the ratchet (@) clockwise back and forth 
until the wheel lifts up slightly from the 
ground. 
  
  
ZX WARNING 
—To reduce the risk of injury, make sure no 
one is in the vehicle before raising it. 
— Make sure the vehicle jack is stable. The risk 
of injury is increased when the ground is 
slippery or soft, because the vehicle jack 
could slide or sink. 
— Only raise your vehicle with the vehicle jack 
provided by the factory. If you use a vehicle 
jack designed for another vehicle, your vehi- 
cle could slip and cause injury. 
— Position the vehicle jack only at the desig- 
nated mounting points on the side sill and 
align  the jack. Otherwise, the vehicle jack 
could slip and cause an injury if it does not 
have sufficient hold on the vehicle. 
—To reduce the risk of injury, do not raise any 
other vehicles or other loads using the  vehi- 
cle jack provided by the factory. 
— Applies to: vehicles with air suspension: 
Changes in temperature or load can affect 
the height of the stopped vehicle. 
—To reduce the risk of an accident, never 
switch the  drive system on while the vehicle 
is raised. 
—To reduce the risk of injury, support the vehi- 
cle securely with suitable stands if work is to 
be performed underneath the vehicle. 
    
@) Note 
Do not lift the vehicle by the sill. Position the 
vehicle jack only at the designated mounting 
points on the side sill. Otherwise, your vehicle 
could be damaged. 
273,  

Emergency assistance 
  
overheating. Let the compressor cool down 
for several minutes before using it again. 
@) Tips 
The ESC must not be limited or switched off 
when driving with the collapsible spare tire 
=> page 102. 
Jump starting 
The vehicle cannot be operated when the 12 Volt 
vehicle battery is drained. Your vehicle must not 
be jump started in this case. Contact an author- 
ized Audi dealer or authorized Audi Service Facili- 
ty. 
@) Note 
The vehicle battery must not be bridged using 
conventional jump start methods. 
— You may neither give nor receive a jump 
start. Otherwise, the electronic systems in 
the vehicle may be severely damaged. 
—The jump start pins in the motor compart- 
ment are designed specifically for qualified 
technicians. 
Towing 
ee eeue lela) 
You should only perform the steps that follow if 
you  have the necessary tools and technical ex- 
pertise. 
Towing requires a certain amount of practice. Au- 
di recommends contacting a towing company to 
have the vehicle transported. 
You should only have your vehicle towed by an- 
other vehicle when disabled in exceptional cir- 
cumstances. Inexperienced drivers should not 
tow. 
Notes on towing 
— The maximum permitted towing speed is 30 
mph (50 km/h). 
— The maximum permitted towing distance is 30 
miles (50 km). 
276 
Additional information on towing with a tow 
truck 
The vehicle may only be towed with the front axle 
raised. Do not wrap any chains or cables around 
the brake lines. 
Tow bar and towing cable 
The vehicle can be towed with a tow bar or tow- 
ing cable. Both drivers should be familiar with 
the special considerations when towing, especial- 
ly when using a towing cable. 
Always make sure the traction force does not ex- 
ceed the permitted level and  there are no shock 
loading conditions. There is always the risk of the 
coupling becoming overloaded when driving off- 
road. 
For the most safety and security, drive with a tow 
bar. You should use a towing cable only if a tow 
bar is not available. Use a towing cable made of 
synthetic elastic cable similar elastic material. 
  
ZA WARNING 
— Towing highly increases the risk of an  acci- 
dent, for example from colliding with the 
towing vehicle. 
—To reduce the risk of an accident, do not al- 
low anyone to remain inside the vehicle 
when it  is being transported by a tow truck 
  
or a special transporter. 
    
@) Note 
—Ifthe |_E| indicator light turns on, there is a 
fault in the cooling circuit. The vehicle must 
not be towed. The drive system can be se- 
verely damaged. 
— If normal towing is not possible, for exam- 
ple if the transmission is faulty or if the 
towing distance is greater than 30 miles 
(50 km), then transport the vehicle on a 
special carrier. 
— If the vehicle is towed by a tow truck at the 
axle that is not permitted, this can cause se- 
vere damage to the transmission. 
— Towing must not be used to charge the 
high-voltage battery (recuperation), be- 
cause this could result in major damages to 
the tow vehicle or the vehicle being towed. >  

4KE012721BB 
Fuses and bulbs 
  
Fuses and bulbs 
Fuses 
Seale mie 
> Remove the screwdriver from the vehicle tool 
kit > page 269. 
> Remove the appropriate cover. 
> Remove the colored plastic clip from the fuse 
panel, if necessary. 
> Remove the fuse using the clip. 
» Replace the blown fuse only with a fuse  that 
has the same current rating. 
> Reinstall the plastic bracket. 
> Install  the cover. 
Fuse color identification 
  
  
  
er 
  
  
Fig. 180 Front passenger footwell: cover and clamp, left 
side of luggage compartment: cover 
A fuse  that has blown will have metal strips that 
have burned through. 
The  fuses are located on the  right side of the mo- 
tor compartment (@ in the front passenger foot- 
well @), and under the left side of the luggage 
compartment @). 
> Switch the ignition and all electrical equipment 
off. 
> Check the table  that follows to see which fuse 
belongs to the equipment. 
       
  
        
  
      
    
  
Color Current rating 
in amps 
Black 1 
Gray 2 
Purple 3 
Pink 4 
Light brown 5 
Brown To 
Red 10 
Light blue 15 
Yellow 20 
White or transparent [25 
Light green 30 
Teal 35 
Orange 40 
Z\ WARNING 
Do not repair fuses and never replace a blown 
fuse with one that has a higher amp rating. 
This can cause damage to the electrical sys- 
    
tem and a fire. 
  
© Note 
If a new fuse burns out again  shortly after you 
have installed it, have the electrical system 
checked as soon as possible by  an authorized 
Audi dealer or authorized Audi Service Facili- 
ty. 
G) Tips 
— The following table does not list fuse loca- 
tions that are not used. 
279  

4KE012721BB 
Index 
  
A 
A/C cooling mode............. ee eee eee ee  82 
Accelerator pedal.............--00000005 89 
also refer to Accelerator pedal........... 89 
ACCeSSOFICS . 6... eee 288 
Active lane assist 
refer to Lane departure warning......... 147 
refer to Lane guidance................ 147 
Adaptive cruise assist..............-000. 139 
Cleaning the sensors...........00 ee eee 264 
Predictive control.................... 137 
Adaptive cruise control 
refer to Adaptive cruise assist........... 139 
Adaptive darnipers « wax ss eae 2» seme s oe 99 
Adjusting the air distribution............. 82 
Adjusting the brightness................. 48 
Adjusting the sound..............-...0- 231 
Adjusting the temperature............... 82 
Adjusting the vents ...........0 cece eens 84 
Adjusting the volume..............000005 26 
Adjusting the volume (announcements) .... 231 
Adjusting the welcome sound............ 231 
Airbag SySteM «  » ene s ews 4  5 Hemme tee Eee 64 
Air quality display...............022-.08. 84 
Air suspension...........0..0 000. ee eee 99 
Airtransport........... 0.0.00 .00200 eee 104 
Alarm system 
refer to Anti-theft alarm system.......... 32 
Alignment pin (changing the wheel)....... 269 
All-weather lights.................00000. 44 
ALSeaSOMtineSien. is 5: suse 6 samme «0 imevsnee ow we 258 
All wheel drive 
refer to quattro... . 2... cece eee eee 101 
AMI 
refer to Audi music interface........... 220 
Android Auto 
refer to Audi smartphone interface...... 229 
Anti-freeze 
Windshield washer system............. 241 
Anti-lock braking system.............05. 101 
Anti-Slip Regulation.................05. 102 
Anti-theft alarm system ..........--..00-- 32 
Anti-theft wheel bolts.................. 272 
Apple CarPlay 
refer to Audi smartphone interface...... 229 
Aspect ratio (video) ..............0. 223,225 
ASR 
refer to Anti-Slip Regulation............ 101 
Audi adaptive light..................000. 44 
Audi connect 
refer to connect............ee008 184,185 
Audi drive select. .... 0.0... eee e eee eee eee 98 
Audi e-tron compact charging system..... 114 
Adjusting the charging power level...... 114 
Changing or attaching the power cable... 118 
SOGUIING*s « & cvsiane wo cranes = wiersie © eireten @ © on 119 
Status and malfunction indicators....... 115 
Audi music interface...............2.-- 220 
AUTOM ESiscns x 5: scaniae 0  0 scones 0 atasene 0  a asouane 221 
Audi phone BOX. weiss & scinie ev eerie ve emcene 171 
Audi PreISONS@iics 4 + svnns ae maces os oes o 8 150 
Messages ...... 00.0.0. cece eee eee eee 153 
Audi side assist 
refer to Side assist. ........0.. 0000000 154 
Audi smartphone interface.............. 229 
Legalinformation..........0...eebeee 233 
Audi virtual cockpit 
refer to Instrument cluster.............. 11 
AUTO 
Automatic headlights .................. 44 
Climate control system..............0-. 82 
Auto Lock (central locking) ............... 29 
Automatic climate control 
refer to Climate control system.......... 81 
Automatic luggage compartment lid.... 36,37 
Automatic wipe/wash system............. 50 
Auxiliary climate control................. 84 
AVErAGe CONSUMPTION 4 6 weieure o weceie ae waco 14 
Average’Speed ic. i civ 6 x essen so cranes 6  w sre 14 
B 
BaqehOOKsts « scan 
Charge level display.............0005 ee 11 
Charging (12 Volt vehicle battery)....... 241 
High-voltage batteryiews « ass ss gouy s  x as 104 
Vehicle battery (12 Volt)............... 240 
Winter operation (12 Volt vehicle battery) . 240 
Battery (vehicle) 
refer to High-voltage battery........... 104 
293  

Index 
  
Blinds 
refer to Sunshade (roof) ............00-5 40 
Block 
route................ 00 cece eee 202 
BLOWER. « sees su comers a enmeane wa nents a = swine = 82 
Bluetooth 
Audio player........... 0.00 e eee eee 218 
Connecting a mobile device............ 170 
Deleting 
ardevice wii s 2 isnsins ov sucrose « sence 233 
Device overVieW...... 6c eee ee eee eee 232 
Disconnecting a device................ 233 
Displaying profiles.................... 233 
Searching fora device...............-. 233 
Selecting adevice.............2eeeeee 233 
Specifying a favorite.................. 233 
BOOStTUNCTION owas x cee 2 sneer  2 eo ces ¢ 89 
Brake fluid 
Checking the brake fluid level........... 239 
Brak Sicnes 2  x sree: vo cmv ow orien ow soe ©  o ooEKS 92 
Brakerassist. scsmrs « acess» oi soz 4 0 omens « 102 
Brake fluid. .................0..0000. 239 
Emergency braking function............. 95 
New brake pads..............---00000- 92 
Break-in security feature................. 32 
Breaking in 
New brake pads............0.20200000- 92 
NGW TIRES: « « noms 2  s saros & 9 cate gs eam a 250 
Browser 
refer to Mediacenter................4. 222 
Bulb replacement.............--22+-05- 282 
Business: address). «i ijei as jana a scan a va 202 
Cc 
California Proposition 65 Warning........ 235 
Batteryspecific... =. eccs s sive s ween as: 241 
GALLLISt « wea ¢ 2 aeee xs meee oe eee s Bee ee 174 
Capacities 
Fuebtanike, « secs 2  a oasan oo ssamon o wana oo ove 291 
Washer fluid reservoir................- 291 
Cangowmatc © « conse ws aussins 6  0 secs a  a amass We ae 80 
Cargoinets: « s soma 2s memew + wauim a  3 mam 6  @ oarae 80 
Car key « s eeu oy ews y oeE 6  2 ween 6 Ewes 33 
Car phone 
Serialinumber(IMED) « wsscsce ao soteane ao sanaia 181 
Switching on... ....... eee eee eee 181 
Using the car phone function........... 169 
Car WASH: = sass 5  x eee 5 feats sb eG EE 263 
294 
Cell phone 
refer to Telephone...........-0e eee eae 169 
Cell phone compartment 
refer to Audi phone box............... 171 
Central 
locking ...... 0. cece eee eee eee 29 
AUTO LOCK: » geese + sunems 2 seene & 3 donee &  = Be 29 
Convenience key « sscsu © cvenesie © erase wo vnscem 34 
Convenience opening and closing......... 40 
Luggage compartment lid............... 36 
Mechanically unlocking and locking....... 32 
Messages... 1.6... ce eee cece eee eee 31 
Remote control keys: ss esas ss eves os ees 34 
SettN's 6 e wanes a  a saws «wo ones vo meen +  8 o8TH 30 
Vehicle key... 6... ccc ee eee eee eee 34 
Central locking switch.............000005 31 
Centificat onto» a sess +  x aneans ao somes o  6 mmm 289 
Changing lightibulbs'. « ccs ss sew s 6 sesso 282 
Charging 
refer to Power sourceS............00 000s 75 
Charging clip 
refer to Wall mount clip............... 119 
Charging display................---0000- 109 
Charging the battery (mobile devices). 171, 220 
Charging times. « sass. se savin s  2 wees © 2 sree 106 
Child safety lock 
Climate control system controls in the rear.  39 
POWER  WINK OWS inc ¢ & cme 5 ores 5  v eee 39 
Rear doorsten « swe so mim 2 women n= ame wD  39 
Child 
safety seats........ 0... ce eee ee eee 69 
Securing to the  top tether anchor........ 72 
Securing with a safety belt.............. 72 
Securing with LATCH. ss sses ss eee se eee 71 
Gl@aNiNG ¢ sere «  s ewes 5  o eee se eee ce ees 263 
Cleaning Alcantara.............-..0000. 266 
Cleaning artificial leather............... 266 
Cleaning carbon components........ 265, 266 
Cleaning controls..............00 eee eee 266 
Cleaning decorative parts/trim........... 265 
Cleaning plastic parts.................. 265 
Cleaning textiles: s ws + wees v ween oe eee 266 
Climate control system ..............004. 81 
Climate control system controls in the rear 
Child safetylotk.o icvc os soci © sean © wows 39 
Closing 
Automatic luggage compartment lid...... 36 
Convenience closing................045 40